# NaviLink

> Unified platform for home comfort device management and professional service. (iPhone/iPad app by KYUNGDONG NAVIEN CO.,LTD.)

- Source: https://appshunter.io/ios/app/navilink/id1062431122 (this page in markdown: same URL + `.md`)
- Developer: [KYUNGDONG NAVIEN CO.,LTD](https://appshunter.io/developer/456445012)
- Category: Lifestyle, Productivity
- Price: Free
- Rating: 4.18/5 from 676 App Store ratings · 134 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 52 MB
- Languages: English
- Released: 2016-02-09
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/navilink/id1062431122/reviews.md

## What is NaviLink?

[What's New]
 - New IoT Module connection
 - NAE28V New product added

----------------------------------------------------------------------

NaviLink is a unified platform that connects homeowners and installers,
making home comfort management easier for users and customer care more efficient for professionals.

[ ◎ For Homeowners ]
One App for Complete Home Comfort Control
NaviLink connects a wide range of home comfort devices—boilers, water heaters, HVAC systems, and water treatment units—into one unified platform.
Instead of managing each product separately, NaviLink provides a single, intuitive interface that enables you to:
- Monitor Device Status: View real-time operational conditions for all connected devices.
- Track Energy Usage: Gain insights into energy consumption across heating, cooling, and hot water systems.
- Control Anytime, Anywhere: Adjust temperatures, change operating modes, and start or stop devices remotely.
- Schedule & Automate: Set up heating, cooling, and hot water schedules to optimize comfort and efficiency.
With NaviLink, homeowners can confidently manage their entire home environment while receiving maintenance alerts and performance updates—all from one easy-to-use app.
 
[ ◎ For Installers ]
Smarter Device Management for Installers
When homeowners grant access, installers can efficiently monitor and manage all registered devices through a single platform.
- Device Status Monitoring: View real-time operational conditions of connected units to ensure proactive service.
- Device Management: Simplify field operations with tools like: 
     - Map-Based Management: Locate installed devices by geographic location for efficient scheduling.
     - Error-Based Search: Identify devices with active faults or alerts to prioritize troubleshooting.
These capabilities help installers deliver faster, more accurate support while maintaining a clear overview of all customer devices.

## Key features

- Unified home comfort control
- Remote device monitoring
- Energy usage tracking
- Customizable scheduling
- Installer device management
- Map-based device location
- Error-based troubleshooting

## Recent user reviews (10 of 134)

All indexed reviews: https://appshunter.io/ios/app/navilink/id1062431122/reviews.md

### 1/5 — Not user friendly

*2026-08-26, version 2.03.00*

Outside of being able to set your DHW set temp from your phone, the app is useless. Yes, it shows usage rates, but in measurements that are hard to understand. I’ve had a few error codes come through on a notification, but you can’t find what the error was within the app.

### 1/5 — Terrible app terrible support

*2026-08-23, version 2.03.00*

The only thing worse than the app which won’t connect my NaviLink lite to my network and keeps dropping is the app which is undocumented. No one in support knows anything about it in the US. I got in touch with the developers in Korea and they couldn’t really help either.  The product barely works then regularly disconnects itself from my Asus wifi network and needs to be setup each time it’s really a bad wifi products and issue and hasn’t gotten any better after a year now

### 3/5 — UX could be better

*2026-08-10, version 2.03.00*

The user interface is quite ordinary.  Could be much better.  It was also a big hassle to connect the app to the HPWH.

### 2/5 — Unimpressed

*2026-08-09, version 2.03.00*

Doesn’t do basic things easy. Trying to add a user and I continue to get errors. Can’t even add my spouse to have use the app.  Schedule is weak. One schedule.  There should be an option to create an “away”schedule or alter a schedule for when you’re not going to be home. While using the app, I am constantly having to restart the app because of connectivity issues.

### 1/5 — Actual trash

*2026-08-07, version 2.03.00*

Don’t waste your time

### 2/5 — Faulty Software

*2026-07-17, version 2.03.00*

I have a Navien heat pump water heater.  One of the reasons I selected it over the popular Rheem model was due to its software support (there were other reasons as well) however I am disappointed in the NaviLink software.  On the IPAD the EMS function crashes the system when trying to select another setting other than the heat pump time.  On the iPhone, the heat element time reads 0 even when the heat element comes on. The time is useless since it seams to only indicate hours.  It would also be nice if they would open their api to allow home automation software (like hubitat) to read data from the system.

### 3/5 — Minimal functionality

*2026-07-12, version 2.03.00*

My expectation were higher than what this remote provides. 
It provides inlet temperature and outlet temperature and cryptic gas usage  
The manual doesn’t do any explanation of the functions available   
You cannot truly control the water heater remotely  
I bought it because I am new to the tankless water heater  
I think the company can do a whole lot better than this. Would I recommended? I’m not sure you need to look into this and decide.

### 5/5 — Remote control

*2026-06-24, version 2.03.00*

When traveling I start the dishwasher and can shut down the tankless remotely after the cycle completes. I feel that the low cost of the WiFi connection has paid for itself.

### 1/5 — Bare minimum

*2026-06-19, version 2.03.00*

This is just a bare minimum app. The real time data is detailed. Sadly history data for the last 24 hrs, week, month, year is lacking.  I expect a listing and graph for daily and weekly usage. The unit plus installation was quite expensive. NaviLink app does not provide enough usage information.

### 1/5 — Bad connection

*2026-06-13, version 2.03.00*

The unit is hard to pair with WiFi and will not stay connected.

## Frequently asked questions about NaviLink

### What does NaviLink do?

NaviLink is a unified platform designed to simplify home comfort management. It connects various home comfort devices like boilers, water heaters, HVAC systems, and water treatment units into a single, intuitive interface for homeowners. For installers, it provides tools to efficiently monitor and manage all registered customer devices.

### What are the key features for homeowners?

Homeowners can monitor the real-time status of all connected devices, track their energy usage across different systems, and control settings like temperature and operating modes remotely. The app also allows for setting up schedules to automate comfort and optimize efficiency.

### How does NaviLink benefit installers?

Installers can efficiently monitor the operational conditions of customer devices to ensure proactive service. The platform offers map-based management to locate installed devices and error-based search to identify units with faults, streamlining troubleshooting and field operations.

### Is NaviLink compatible with all home comfort devices?

The app connects a 'wide range' of home comfort devices, including boilers, water heaters, HVAC systems, and water treatment units. Specific compatibility may depend on the model and whether it supports integration with the NaviLink platform.

### Is NaviLink free to use?

Based on the provided information, the application is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements, suggesting a free monetization model.

## Version history (last 5 releases)

### 2.03.00 — 2026-04-22

- NAE28V New product added

### 2.02.02 — 2026-01-08

Bug fixes and performance improvements

### 2.02.01 — 2026-01-06

- NFB700-C Launch
- Improved features of Installers

### 2.01.04 — 2025-09-29

Bug fixes and performance improvements

### 2.01.03 — 2025-08-27

- Bug fixes and performance improvements

## Apps similar to NaviLink

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Horizon Homes](https://appshunter.io/ios/app/horizon-homes/id1487591300) | — | Free | Lifestyle |
| [Comerç Local Eivissa](https://appshunter.io/ios/app/comerc-local-eivissa/id1489736520) | — | Free | Lifestyle |
| [Beaches Laundry Service](https://appshunter.io/ios/app/beaches-laundry-service/id1489038780) | — | Free | Lifestyle |
| [CP Mobile Emerald City](https://appshunter.io/ios/app/cp-mobile-emerald-city/id1483623280) | — | Free | Lifestyle |
| [HOME-COMING](https://appshunter.io/ios/app/home-coming/id1493171120) | — | Free | Lifestyle |
| [SLM IoT](https://appshunter.io/ios/app/slm-iot/id1485034820) | — | Free | Lifestyle |

## More apps by KYUNGDONG NAVIEN CO.,LTD

- [나비엔 스마트톡 보일러 (구버전)](https://appshunter.io/ios/app/id638684078)
- [경동원 원격제어 - 통합앱](https://appshunter.io/ios/app/id867433363)
- [경동원 홈네트워크](https://appshunter.io/ios/app/id881802220)
- [Navien Smart TOK (Russia)](https://appshunter.io/ios/app/navien-smart-tok-russia/id1014883276)
- [나비엔 메이트(구버전)](https://appshunter.io/ios/app/id1032692720)
- [Navien Mate](https://appshunter.io/ios/app/navien-mate/id1039669421)

All apps by KYUNGDONG NAVIEN CO.,LTD: https://appshunter.io/developer/456445012

## Related topics

[navien link](https://appshunter.io/ios/topics/navien-link) · [navien navilink](https://appshunter.io/ios/topics/navien-navilink) · [navien](https://appshunter.io/ios/topics/navien) · [navien water heater](https://appshunter.io/ios/topics/navien-water-heater) · [navien tankless water heater](https://appshunter.io/ios/topics/navien-tankless-water-heater)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*