# Navitus — user reviews > 35 indexed App Store user reviews of Navitus by Navitus Health Solutions, rated 4.20/5 from 239 ratings. - Source: https://appshunter.io/ios/app/navitus/id1450188578/reviews - App overview in markdown: https://appshunter.io/ios/app/navitus/id1450188578.md - Rating breakdown: 5★ 178 · 4★ 9 · 3★ 13 · 2★ 11 · 1★ 28 ## What do users think of Navitus? Overall sentiment: negative **Pros** - 👍 Easy to enroll - 👍 Great to see Rx cost - 👍 Saves phone calls to check benefits - 👍 Love the update, functions, looks, feels **Cons** - 😞 Very complex and not easy to use - 😞 Not accurate for medication cost comparison - 😞 Lacking information compared to web portal - 😞 Only provides known information - 😞 Digital ID card section almost unreadable - 😞 Useless for finding availability and pricing - 😞 Disappointing lack of info, restricted meds diagnosis missing - 😞 Cannot use password manager to log in - 😞 Literally non-functional beyond giving a couple of cards - 😞 App freezes on pharmacy map screen - 😞 Does not tell policy benefits, no weight loss benefits coverage - 😞 Severely lacking in abilities, no allergy list, cannot send scripts to pharmacy - 😞 App will not pull up or display any pricing - 😞 Verification code never arrives - 😞 Find pharmacy not working - 😞 Impossible to open an account due to error - 😞 Constant frustration with sign-in and incorrect coverage info - 😞 Terrible, pointless, not user friendly - 😞 States medications are covered when they are not - 😞 Not helpful, wants medication history and PA expiration - 😞 Error logging in, cannot see accumulators or meds - 😞 Cannot order or print prescription cards - 😞 Not much usefulness, cannot see typing, no history - 😞 Search doesn't work, cannot look up pharmacies - 😞 Useless app, never worked, RX history gone - 😞 Location search not working - 😞 Terrible app, error finding pharmacy - 😞 Cannot login with user ID, asks for email - 😞 Did not show medication history - 😞 Shows SSN on member card instead of ID number **Commonly reported bugs** - App freezes on pharmacy map screen - Verification code never arrives - Find pharmacy not working - Error message when filling in DoB during account creation - Error logging in, cannot find member - App will not pull up or display any pricing - Search doesn't work, nothing happens - Location search not working - Unexpected errors occur when trying to use the app - Error when trying to find a pharmacy - Cannot login with user ID, asks for email - Digital ID card section almost unreadable - App locks up on pharmacy map screen **Most requested features** - Ability to see status of PAs or formularys - Include information given in the web portal - Fix digital ID card readability - Show diagnosis for restricted medications - Allow login with password manager - Add medication history - Show prior authorization expiration - Add a contact us option - Fix verification code delivery - Make pharmacy search work - Fix account creation error - Make login more persistent - Fix medication coverage accuracy - Allow ordering/printing prescription cards - Fix typing visibility - Display medication history - Fix location search - Fix pharmacy search - Allow login with user ID - Show health insurance ID number on member card ## Newest reviews (13 of 35) ### 2/5 — Disappointing lack of info *2025-06-17* Downloaded the app since the Navitus website is terrible on mobile. The app is almost worse - I am looking up various medications that say they are restricted to a diagnosis, but there is no way to see what that diagnosis is. This app could be so much better. Additionally, why can’t I use my password manager to log in? It’s like this app came from 20 years ago. **Developer response:** Hi there, Thanks for your feedback. We are disappointed to hear that your experience was not a positive one and are working on solutions for this. Password Manager functionality is currently only available for our member portal. Restricted to diagnosis (RDX) details are unfortunately not available in the mobile app at this time. We recognize that this process may be challenging to navigate. The Navitus Customer Care team can be reached at 844-268-9789. Our agents are available to assist 24 hours a day, 7 days a week. Best, Navitus Health Solutions ### 2/5 — App freezes *2025-01-06* App locks up on pharmacy map screen when you add a favorite pharmacy ### 2/5 — Lacking *2024-04-03* The Navitus app is severely lacking in abilities. I can look at which medications I’m currently taking. Search for new ones - if I know the correct name. Find a pharmacy and how much the drug should cost (but not if it’s in stock). Call to talk to someone about mail ordering a drug that has to be renewed every month by new prescription - what a pain in the . And see what I’ve taken in the last 2 years. Great. However I can’t add the one medication that I had a severe reaction to to an allergy list because there isn’t an allergy list. I can’t send my monthly renewal prescription (or any scripts for that matter) to a pharmacy. It doesn’t even show the closest pharmacy to me. If I want to mail order my meds I have to call and talk to someone? Not gonna happen. I don’t even understand mail order. For one med I have to get retested every 6 months. So not only do I have to see a dr but now I have to call and change my script too? No thanks. This app could be useful. Instead it’s just informational. Not awesome. ### 2/5 — Verification Does Not Work for Mobile Phone *2023-10-19, version 4.7.0* I enter my phone number and it says it sent a verification code that I have to enter to confirm; however, no code ever comes to my phone despite multiple attempts. Please fix this. ### 2/5 — Find pharmacy not working *2023-09-29* Would be nice if it would work. ### 1/5 — Error Logging in *2022-10-16* Every time I try to log in it’s says Oops can’t find member, but I can reset my password and can log in on desktop. The app doesn’t even let me see my accumulators or meds that are billed through the pharmacy ### 1/5 — Worst app *2022-08-18, version 4.0.5* Cannot order or print prescription cards from the app ### 1/5 — Not much usefulness here *2022-08-06* Cant see what i am typing in the app, so editing it here. No history is displayed, and the main web site no longer works for my conpanies login. Bad, bad and worse. ### 1/5 — Search doesn’t work *2022-06-14, version 4.0.3* Nothing happens. It doesn’t work. Can’t look up pharmacies. I had to delete it. ### 1/5 — Useless App *2022-04-22, version 3.9.4* This app is fully useless. It has never worked. Now my RX history is gone. Literally EVERY TIME I try to use it, “an unexpected error” occurs. Except it is now an expected error. I have no idea how anyone gets any info from this app. Unless you need an address from a random Costco 700 miles away from your current location…that’s the only pharmacy that ever comes up when using the search function. ### 1/5 — Location search not working *2022-02-10, version 3.8* Location search doesn’t work even after allowing location permissions. I keep getting unexpected errors. ### 1/5 — Terrible app *2022-01-04, version 3.8* I’m trying to find a pharmacy and any time an error occurred, also the web page doesn’t work properly. ### 1/5 — Cannot login with user id *2022-01-02, version 3.8* I can login on the website with user id, then the app ask to login with email. None of my email and user id are working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to use *2026-06-19* Very complex app. Not easy and not finding what I need. Horrible experience ### 1/5 — useless *2025-08-03, version 4.11.31* Worthless for finding availability and pricing of drugs ### 1/5 — Terrible *2025-05-21* Literally non-functional beyond giving you a couple of card. **Developer response:** Hi there, Thanks for the taking the time to provide your feedback. We regret to hear of your poor experience with our app, and we're always looking for ways to improve. We welcome any details you have that may help us provide a better experience in the future. If you’d like to provide more information, please contact us at mobilereviews@navitus.com. Best, Navitus Health Solutions ### 1/5 — Doesnt work *2025-01-31* Every-time you search for meds it just send you to error 😩 ### 1/5 — Prescriptions *2024-05-21* I have never been so unhappy with a prescription insurance. It does not tell me what my policy benefits are and does not cover ANY weight loss benefits. I was on wagovy and lost 20 pounds changed jobs got new insurance and guess what they do not pay for it. I guess I will have to have a heart attack first for them to help! You think something would be covered since you are trying to get healthy. I was just starting to feel good now I am in the same boat as I was such a disappointment! ### 1/5 — Bad customer service and App hasn’t worked *2024-01-24* App will not pull up or display any pricing. Called customer service, no help. One rep pretended they didn’t hear me. Second one stayed silent on the line. Kept line open, failed to answer me. I’d give negative stars if allowed ### 1/5 — Impossible to open an account *2023-07-16* Unable to open an account due to application malfunction: an error message pops up every time the DoB is filled in, even the data is correct. Of course, from that step, you cannot go further. What else to say about an application which is not useable since the beginning? ### 1/5 — Terrible, Don’t waste your life on this app. *2023-02-04* This app is terrible. It is so incredibly pointless and not user friendly. Don’t waste your life using it. I want the time I wasted downloading, trying to use this app back. ### 1/5 — Not Accurate *2023-01-18* This apps states medications are covered when they actually are not covered. When my doctor sends a Rx to the pharmacy, the pharmacy sends me an email saying the drug is not covered. Do not trust this app. ### 1/5 — Not helpful *2022-12-29* Multiple frustrations with app. Would like to see a medication history available through the app. Would like to see when prior authorization on prescriptions is going to expire. A contact us option would be helpful. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the update! 👍🏾 *2019-12-13, version 2.1* Love the way the app functions, looks and feels. Was in the Navitus app then went to Amazon’s app and Amazon’s app just felt “old” and static. ### 5/5 — Easy to use *2019-03-29, version 1.1.1* It was easy to enroll and it’s great to see how much my Rx is going to cost. ### 5/5 — Too Easy *2019-03-05, version 1.0* Love this app because It saves me a phone call to check my benefits! Woot! ### 3/5 — Digital ID card section almost unreadable *2026-01-02* Under my profile the digital id card section has a giant white screen with the digital card only visible line by line it’s very hard to see the card in the app **Developer response:** Thank you for reporting this. We will be investigating the Digital ID card concern. Again, your feedback and understanding as we work to improve is greatly appreciated. Best, Navitus Health Solutions ### 3/5 — App accessible *2024-10-07* It may be more the company itself, but the app seems to do the basics. But more info on your prior authorization status and or approval length is helpful. Not alot of self help. You have to keep calling to gain info needed on this process. In the app itself never encountered any bugs. ### 3/5 — Constant frustration *2023-04-22* If Navitus is your PBM, get this app, you need it. It feels like a necessary evil though. I constantly have to sign in, but I can’t do it with a password manager like LastPass (please fix!). Also medications that ARE NOT COVERED say with a nice green check mark “Covered/Not Covered 100% Member”. It really drags you along thinking maybe I can afford some help, but no. Please make it easier to login (maybe something more persistent) and admit when something isn’t covered. Other apps allow for password managers, my last PBM admitted something wasn’t covered. Everything changed to Navitus because they are “better”, well be better then. These aren’t even drastic changes, just UI discrepancies that also drive your users crazy. Thank you for actually reading this. ### 3/5 — Can’t use my password manager apps *2022-08-29, version 4.0.5* Not sure why, but I cannot auto fill my login info from a password manager like I do with other apps. Still new to the app, but I would love to see that addition. ### 2/5 — Not accurate for estimating medication cost *2026-04-20* The app is not accurate for medication cost comparison between pharmacies. A medication I take showed as $8 on the app at Safeway, but ended up costing me $36. The pharmacy called my insurance and then I called Navitus support but nobody could explain the discrepancy. This is the whole point of having the app do it is basically useless. ### 2/5 — I agree, it’s Lacking *2026-03-04* About the same complaint as the Lacking review plus does not include information that is given in the web portal. **Developer response:** Hi there, Thanks for the taking the time to provide your feedback. We regret to hear of your poor experience with our app, and we're always looking for ways to improve. We welcome any details you have that may help us provide a better experience in the future beyond adding the same functionality as the web portal. If you’d like to provide more information, please contact us at mobilereviews@navitus.com. Best, Navitus Health Solutions ### 2/5 — Not useful *2026-02-01* This app really is not useful. It only provides information that i already know. Would be nice to be able to see status of PAs or formularys. **Developer response:** Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our future roadmap, in order to provide a better experience. Best, Navitus Health Solutions --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*