# Naya — user reviews > 129 indexed App Store user reviews of Naya by Lunchbox Technologies Inc., rated 4.80/5 from 10,912 ratings. - Source: https://appshunter.io/ios/app/naya/id1549756619/reviews - App overview in markdown: https://appshunter.io/ios/app/naya/id1549756619.md - Rating breakdown: 5★ 9,989 · 4★ 426 · 3★ 148 · 2★ 74 · 1★ 275 ## What do users think of Naya? Overall sentiment: negative **Pros** - 🍔 Delicious and affordable food - 👍 Easy and user-friendly app - 💰 Good value for money **Cons** - 🐛 Buggy app with many issues - 🔧 Poor app performance and glitches - 🤔 Confusing login and payment process - 🕰️ Long wait times for in-store pickup **Commonly reported bugs** - Buttons and UI elements not working properly - Apple Pay and credit card payment not functioning - Incorrect address information - Logging out when trying to add payment method **Most requested features** - Add option for half/half protein, rice, and quinoa - Improve rewards program ## Newest reviews (12 of 129) ### 4/5 — Food great not app *2026-07-07, version 25.9.8* Really good food but the app is wonky and shouldn’t be the friction point it is ### 3/5 — App *2026-06-22, version 25.9.4* Maybe it’s time to consider improving your app to boost its speed. Ordering feels like it takes ages! ### 2/5 — Doesn’t let you know when ready *2026-06-18, version 25.9.4* Could be better. What’s the point of ordering with a time slot, it’s never ready, and you waste your time. A notification would help that ### 2/5 — Annoying order interface *2026-06-05, version 25.9.1* I tried three times to order on the Naya app. (1)After I assemble an order, I am directed to log in. So I log in but then my order is lost and I have to reassemble the order. (2) I am trying to order at 8:30 pm, and the list of Naya shops says a branch is open, but then I am directed to schedule the order for the next morning. I never completed the order. ### 2/5 — Buggy *2026-05-28, version 25.9.1* It’s 2026 man how is this app still so clunky. It’s not intuitive at all. Good food but it’s tough ### 3/5 — More customization *2026-05-12, version 25.8.6* I like double picked and double olives so I always have to order in store because there’s no option to do that in the app. That’s my only complaint. I love Naya sooooo much it always tastes so fresh and flavorful ### 3/5 — Limited functionality *2026-04-16, version 25.8.2* App doesn’t allow to choose portion for any toppings or base. It doesn’t even allow to add instructions for the order ### 1/5 — App never works *2026-04-15, version 25.8.2* It’s glitchy and gets stuck all the time ### 4/5 — Good / a bit cheap on the dressing side! *2026-04-01, version 25.8.2* Good ### 3/5 — Food is Great! App is so bad *2026-03-31, version 25.8.0* Food is obviously the best! But the app interface is so slow and outdated. ### 1/5 — Not Functional *2026-03-28, version 25.8.0* Never been able to use this app to order pickup, I get errors every step of the way ### 2/5 — Slowest app *2026-02-28, version 25.7.4* Food is good. App isn’t. Too slow. ## Most critical reviews (10 lowest-rated) ### 1/5 — Account mismatch *2026-07-21, version 26.0.1* I registered an account previously with mobile number and now I don’t remember which email I used for previous account. I re registered with my email currently and cannot order on app any more because whenever I tried to order it says my phone number is registered already and ask me to login with previous account but I don’t know what email to use ### 1/5 — Terrible app *2026-07-21, version 26.0.1* Really good food but the app is poorly built and flaky. It shouldn’t be a friction point which makes me less likely to order Naya, but it is. ### 1/5 — Worst ever *2026-07-17, version 26.0.1* Worst interface experienced so far. It took me 5 times and 2 adults to place an order. Without Amex incentive this would have dined a long time ago. Sad as you are across the street. I can’t even send this note easily!!!! ### 1/5 — The system *2026-07-14, version 25.9.8* The system is flawed ### 1/5 — Very bad app *2026-07-11, version 25.9.8* Very unusable. Can’t change pick up location when reordering. Lose options when after back from another app ### 1/5 — Store is great, app is garbage *2026-07-10, version 25.9.8* Took two tries with app crashing on the first try to order. Second try it ordered and gave me a confirmation email and everything. When I got to the store they had no record of my order, the manager apologized and made my food anyway. Next time I will just order in store. ### 1/5 — Unable Add Card *2026-07-04, version 25.9.8* App is unusable because it will not let you add a card on file. The bug says “enter full billing address” when you’ve already did that. Why don’t they just ask for the card number and billing zip code like any other normal business? Or even use Apple Pay like any other business in 2026? Waste of time. ### 1/5 — app sucks *2026-06-22, version 25.9.4* Fix the app. highly inefficient. Food is great ### 1/5 — app is an unmitigated disaster *2026-05-04, version 25.8.6* i like naya food, which is why it's so frustrating that this app makes it borderline impossible to put in an order. every click has a 10s loading spinner, items randomly drop from cart or double in quantity, payment screen fails, etc ### 1/5 — Freezes/Crashes Constantly *2026-04-15, version 25.8.2* It’s nearly impossible to actually place an order via this app. It freezes and crashes every time I’ve tried to place an order, forcing me to start over. I eventually abandoned it and just ordered using the website. ## Most praised reviews (10 highest-rated) ### 5/5 — Tasty *2026-07-29, version 26.0.3* The food from here is fresh and delicious ### 5/5 — Nice app *2026-07-29, version 26.0.3* The app is simple and easy to follow. Step by step screen makes ordering easy ### 5/5 — Amazing *2026-06-30, version 25.9.8* My favorite food place! ### 5/5 — good app *2026-06-18, version 25.9.4* very easy app to navigate ### 5/5 — Productos saludables *2026-05-04, version 25.8.6* Muy buena y todo muy fresco ### 5/5 — Soooo good *2026-04-17, version 25.8.2* Love it here ### 5/5 — Great food *2026-04-07, version 25.8.2* The taste and freshness reflects the quality of the food. Highly recommend. ### 5/5 — Great, works *2026-03-04, version 25.7.4* Great apps and rewards ### 5/5 — Trying to order for last 10 mins *2026-02-17, version 25.7.4* Order is not going through for last 10 mins. First OTP came after 7-8 mins and now the app is again stuck. Not sure how this is a 4.8 star rated app, something fishy going on. ### 5/5 — Easy ordering *2025-02-27, version 25.1.3* Love the easy ordering --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*