# NB Mobile — user reviews > 24 indexed App Store user reviews of NB Mobile by THE NATIONAL BANK OF BLACKSBURG, rated 4.75/5 from 1,058 ratings. - Source: https://appshunter.io/ios/app/nb-mobile/id1445465057/reviews - App overview in markdown: https://appshunter.io/ios/app/nb-mobile/id1445465057.md - Rating breakdown: 5★ 924 · 4★ 76 · 3★ 22 · 2★ 4 · 1★ 32 ## What do users think of NB Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Great resource - 💡 Apple Pay support **Cons** - 🐛 Buggy and unreliable app - 🔒 Face recognition issues - 💸 Restrictive mobile deposit limits - 🔍 Missing features like Zelle and credit card access **Commonly reported bugs** - Frequent app crashes - Mobile deposit issues - Connectivity problems and app downtime **Most requested features** - Ability to access all accounts including credit cards - Improve external transfer and Zelle functionality ## Newest reviews (4 of 24) ### 1/5 — My review *2021-10-15* This new system doesn’t make any sense at all. I cannot access my account - it was perfect before. Why don’t you guys leave these things alone and get rid of those techno wizard‘s that have to screw things up all the time? All I can get now is a “version history” and self-lauding about how wonderful the site is, but I never can get to my actual account. Please tell me how to access this new system and don’t change it again - I’m highly dissatisfied with this new site!😡😡sincerely, Kent Holliday Professor Emeritus Virginia tech ### 1/5 — It’s pretty trash *2020-12-30* It’s always got some sort of problem, I mean seriously at least once a week I’m always experiencing “connectivity” issues or the app is down. It’s never reliable. ### 3/5 — Touch ID *2019-12-14* Touch ID isn’t working anymore. If I delete the app and reload it works once, maybe twice and then stops working again. It doesn’t even give me the option to use Touch ID. I have to type in the password. This has been an ongoing issue. Otherwise the app seems to work well. ### 1/5 — Crashes can not access my account *2019-05-11* This app needs some work. After attempting to log in with Face ID it crashes. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Zelle *2025-02-28* Very frustrating I can’t make an external transfer through Zelle when it says it supports external transfers via Zelle. Switching banks over this, as I’ve tried for nearly 2 years. ### 1/5 — ⭐️ *2023-11-16* Every week it seems there is a issue with the app. Either it tells me my face isn’t recognized, no service or there is technical issues or an error has occurred. I don’t understand this at all. My face did not change from 2 hours ago and I have phone service as well as Wi-Fi and it still won’t work. Then sometimes out of nowhere every month it seems like it logs me out of my account for no reason! I have to get help from the bank because I can’t remember my password. The app is supposed to make things easier and it’s not. ### 1/5 — Mobile deposit is bad. *2023-10-12* They have really weird rules. Checks have a box that says for mobile deposit on the back but they make you write it out. My other bank the picture taking us automatic, here it’s manual. Not even going to try anymore. I’ve had more rejected that accepted. Just had one rejrected, already in my other bank. ### 1/5 — The mobile deposit & app are both pretty wonky and not reliable *2023-10-12* Have consistently not been able to use the mobile app deposit as it simply does not work with my phone (iPhone 14) no matter what I do. I was able to use it a couple of times in the beginning, and never again after that even after switching phones. When you contact customer service, they seem annoyed, as if your concern or inability to use the app is an inconvenience to them. ### 1/5 — Face isn’t recognized 🙄 *2023-09-08* It keeps telling me my face isn’t recognized. My face hasn’t changed 🙄 It’s been like this a week now. Facial recognition makes it easier to log in. ### 1/5 — Constant bugs *2023-08-29* Can’t depend on mobile deposit because it will only work half the time- they other half, the camera doesn’t work ### 1/5 — Zelle *2023-01-10* Connecting to Zelle should be simple but it’s not. I had attempted to Zelle a dozen times but it sends me to the app with no success. I’m switching banks that knows how to keep up. ### 1/5 — Buggy/Incomplete *2023-01-05* There are several issues with this app, the biggest one in my opinion is the External Transfer/Zelle feature. It just doesn’t work… or exist? If you look on the website, it tells you to access your bill pay account on the app… that’s not an option(also doesn’t seem to be something you can access from the website either), you try to access Zelle through their app/website it sends you back to the NBB mobile app. I’m really disappointed in the lack of accessibility to these features, hopefully it’s something NBB’s app developers can work on in the future. ### 1/5 — Changing banks because of lack of tech abilities with this bank. *2022-10-30* I am constantly hitting road blocks with this banking app. Supposed to have Zelle access but it’s no where to be found. I can’t access my credit card via the app at all. The credit card login constantly locks me out and I have to call to reset login because the system is flawed majorly. 20 years I’ve been with this bank and loyalty only goes so far I’m so far done! ### 1/5 — Trash *2022-04-29, version 21.3.40* Just updated my app because it has to require and update on payday. Now it’s crashing and won’t work, just in time for the branch to be closed. This app is trash ## Most praised reviews (10 highest-rated) ### 5/5 — Ummmmm *2024-06-16, version 24.1.70* Worked great until today. Now it won’t let me log in on the app???? Can log in on the website but not the app??? 6-16-24 Get this fixed please. ### 5/5 — Great bank *2023-05-22* You all go above and beyond to help me thank you all for being such an amazing bank ### 5/5 — Great resource but… *2022-12-19* Two things: 1. customers would greatly benefit by being able to see all accounts associated l with that customer including credit & shared accounts. 2. APPLE PAY***** ### 5/5 — Account Access *2022-09-06* The app seems to be user friendly but missing the credit card piece. It makes more sense to me to have access to the credit card account along with the checking and savings instead of a separate login. ### 5/5 — Mobile deposit *2022-07-10* App can’t read checks ### 5/5 — App is awesome, mobile deposit is restrictive *2021-09-28* The app is clean works well, but the mobile deposit is way to restrictive. It rejects over half the deposits I attempt, even if you clearly follow the directions. Secondly 1000 checks are too small of a limit for transactions. Otherwise it is a great app. ### 5/5 — National Bank App. *2019-08-25* Love it so much easier banking for me now. 👍 ### 5/5 — Great app *2019-07-26* Very helpful and easy to use app. Highly recommend! ### 5/5 — Much Improved! *2019-02-05* The touch banking app was less user friendly and not very ascetically pleasing (seemed outdated). This app, however, is up to par with technology today and is much more user friendly with an attractive interface. Much needed. ### 3/5 — PLEASE FIX EXTERNAL TRANSFERS!!! *2020-04-23* This app is great but the entire time that I’ve had it, external transfers have never worked through the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*