# NB\|AZ Mobile Banking — user reviews > 99 indexed App Store user reviews of NB|AZ Mobile Banking by Zions Bancorporation, N.A., rated 4.77/5 from 9,631 ratings. - Source: https://appshunter.io/ios/app/nbaz-mobile-banking/id337007406/reviews - App overview in markdown: https://appshunter.io/ios/app/nbaz-mobile-banking/id337007406.md - Rating breakdown: 5★ 7,335 · 4★ 802 · 3★ 167 · 2★ 66 · 1★ 167 ## What do users think of NB|AZ Mobile Banking? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Convenient and easy to use - 💡 Useful features like mobile deposit **Cons** - 🐛 Frequent login/app issues - 🔨 Frustrating UI changes - 🤔 Missing key features (e.g., pending transactions, Zelle) **Commonly reported bugs** - Login errors (e.g., error code 1003) - Inconsistent mobile deposit functionality - Compatibility issues with iOS updates **Most requested features** - Bring back previous app layout - Add support for iPad landscape mode - Improve two-factor authentication process ## Newest reviews (11 of 99) ### 4/5 — Changes were not the best *2025-07-10, version 8.0.20* Used to be a really great app, but not at all enthusiastic about the changes. I prefer the older layout, where you could keep track of the balance with each transaction. ### 3/5 — An app for my banking needs for NBAZ that’s user friendly but prone to problems *2024-01-25, version 8.0.6* The pros: The layout of this app is a good layout and easy to navigate. When this app does work, it gets the job done 👍 The cons: This app has given me a variety of problems. From loading issues to login issues, etc. this app can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems. Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone. One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working. ### 2/5 — New version is awful *2023-12-18, version 8.0.4* The string of numbers in the transaction list make no sense to my human brain. The app worked perfectly before the latest version. The biometric unlock stopped working on my iPhone with the new version also. Please fix it soon. ### 3/5 — Doesn’t support iPad anymore *2023-11-26, version 8.0.0* This doesn’t work in landscape mode on the iPad. It’s harder to use in portrait mode. ### 1/5 — App update is worse than before. No pending transactions. *2023-11-15, version 8.0.0* The app was fine as it was. Since running the upgrade though I am no longer able to see pending transactions. This is very frustrating and I hope the bank fixes this issue with the app soon. ### 3/5 — No Landscape View *2023-11-15, version 8.0.0* A landscape view always helpful for iPad's ### 2/5 — I can’t get zell on this app. *2023-11-12, version 7.0.40* I can’t get zell on this app. ### 4/5 — Pending Transactions *2023-11-10, version 7.0.40* I love the app. However, I do have one disappointment: I would like to see pending transactions. It’s frustrating to see an available balance far lower than the actual balance and not be able to see why. Other than that, the app is great. ### 1/5 — Error code 1003 *2023-10-30, version 7.0.40* Trying to check my balance ### 1/5 — I can’t see transactions details! *2023-09-29, version 7.0.40* It’s worse than it was before,because I can’t find my transactions details like before I could see that very soon when I did shopping! ### 1/5 — Hard to use unlike many other apps *2023-07-01, version 7.0.38* When getting a text code it goes into keyboard instead of a number pad. App is difficult to complete transfer 1st time. Needed to add phone number but had to call and it took 15 minutes on phone to get it done 13 minutes in phone tree 2 minutes to help ! And amount that can be transferred in one day is to low. ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying to use *2026-03-04, version 8.0.33* It does take decent cheque images ### 1/5 — Slow app *2026-02-24, version 8.0.33* Side menus such as transfers take forever to load and app over all is slow and crashes frequently ### 1/5 — My opinion *2025-12-04, version 8.0.26* This app is horrible to use and is often showing my accounts cannot be accessed. This makes it very difficult to keep track of finances. ### 1/5 — Crashes ALL the time *2025-11-21, version 8.0.26* this app is always under maintenance and won't even let me login. Kind of important for a bank app not to crash yknow? Not worth if you're considering ### 1/5 — Trouble logging on *2025-07-04, version 8.0.20* I’ve been having issues with logging into my mobile account. I keep getting error code 1003. It’s angering not to do business with my account. I was trying to send Birthday money thru Zelle to my granddaughter well you can hopefully guess I WAS UNABLE TO DO THAT. Thanks for your aggravating website VietnamVet6768 ### 1/5 — Unable to get on line on I phone *2025-03-21, version 8.0.18* Always going to Cloud ### 1/5 — Recent Systems Update Has Rendered Unusable *2025-02-11, version 8.0.18* Was a good application, giving me access to my account within seconds to check balances or deposit checks. Now, after a recent update to their system, I am unable to sign in, consistently receiving an “error 1003” message. Called customer service to be told that although I have upgraded my iPhone to the latest “required security update” for iOS 17, with only an offer to “upgrade” to iOS 18 (which is not approved for other applications I currently use daily, and no such update has been required by any other banking institutions I use ie Bank of America or Chase), I will no longer be able to use National Bank’s application. I guess it may be time to look for a new bank after a 21 year relationship. Pretty sad!! ### 1/5 — Can’t even open the app *2024-11-03, version 8.0.15* Every time since I logged in it just gives me a black screen, kinda feels like a scam to me honestly ### 1/5 — Should of left it alone *2023-11-15, version 8.0.0* The new update now you have to click each transaction to see where it was made. What in gods green earth were you thinking with this junk. ### 1/5 — Horrible upgrade *2023-11-15, version 8.0.0* Now when I open my checking account I can’t see what each transaction is at a glance because most are proceeded by a long string of numbers that essentially block the text since the number of characters displayed are limited. Do they even run their idiotic ideas by real customers first? ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2026-06-20, version 8.0.35* Was very easy to navigate very easy to take the picture. I will do this more often. ### 5/5 — Easy Peasy *2026-03-07, version 8.0.33* Easy mobile app and mobile deposit makes life simple when you have so much running around to do and. ### 5/5 — Great costumer service *2025-10-03, version 8.0.24* At another big name bank, I used to do as much as possible using the teller machine. At NB/AZ, I go inside. Staff always greets me enthusiastically and I get my transactions done quickly and with a smile. Nice feeling. ### 5/5 — Review of National Bank of Arizona *2024-08-17, version 8.0.10* Remarkable service, great app, overall wonderful Bank to do business with….. ### 5/5 — Face Recognition *2024-05-03, version 8.0.9* The face recognition stopped working, I’ve tried every instruction to fix it. Makes it a pain to even use the app now. ### 5/5 — The service *2023-12-23, version 8.0.4* Happy Holidays and a very Merry Christmas to you all. Your service and help have always been stellar. Thank you all. ### 5/5 — No Zeros Now?? Numbers instead of Debit names ??? *2023-12-18, version 8.0.4* WHAT IS GOING ON THERE ???? Omg … I think because you dropped the ZEROS from the beginning of the accounts, that now auto pays aren’t going through & probably have to be reset???? Also the series of numbers and letters at the BEGINNING of each transaction is NOT helpful at all!!! (from the customers view in your app OR on my statements) it’s way easier if we can see the NAME Of the business or transaction!!! Please fix these things!!! Thx ### 5/5 — Great app *2023-07-12, version 7.0.38* Very easy to navigate ### 5/5 — Service *2023-07-11, version 7.0.38* Wonderful app. Great bank. Can’t recommend any higher. Thanks ### 5/5 — Excellent bank *2023-06-29, version 7.0.38* I have been a very satisfied customer of this bank since 2007. 100% satisfied with telephone support as well as face to face. The staff really listens to the problem then with courtesy and professionalism goes about fixing the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*