# NBB — user reviews > 75 indexed App Store user reviews of NBB by National Bank of Bahrain, rated 4.80/5 from 1,104 ratings. - Source: https://appshunter.io/ios/app/nbb/id1529224397/reviews - App overview in markdown: https://appshunter.io/ios/app/nbb/id1529224397.md - Rating breakdown: 5★ 976 · 4★ 58 · 3★ 26 · 2★ 10 · 1★ 34 ## What do users think of NBB? Overall sentiment: neutral **Pros** - 👍 Smooth onboarding process - 🚀 Quick and efficient account setup - 💡 Useful features like mobile number-based money transfers - 👍 User-friendly interface - 🚀 Seamless app experience **Cons** - 🐛 Recurring login and password reset issues - 🐛 Inconsistent app behavior after updates - 🐛 Inability to access certain features (e.g., fixed deposits) through the app - 🐛 Frequent app crashes and freezes - 🐛 Incompatibility with older devices and OS versions **Commonly reported bugs** - Login screen freezes - OTP mechanism not working correctly - Inability to update personal information (e.g., CPR) through the app - Disappearance of credit cards and other features after updates **Most requested features** - Expand digital banking capabilities (e.g., fixed deposits, international transfers) - Improve stability and reliability of the app - Provide better guidance and troubleshooting for common issues - Enhance the overall user experience with more intuitive design and functionality ## Newest reviews (10 of 75) ### 4/5 — Not able to register *2025-03-06, version 1.4.8* Last 3 days I am trying to register my NBB account to this App but it’s always showing this service is temporarily unavailable, reinstalled the app 3 times and tried but still the same, raised complaint to the bank support still the same. ### 2/5 — Stuck on welcome page *2024-08-31, version 1.3.31* Dear Team, I have been trying to log in to my account and I’m stuck in the welcome page. Pls rectify ### 5/5 — You really have it all with this app *2024-04-02* With the recent introduction of digital loans, I really have all my needs in one place. simple and fast for my daily banking needs, with a very friendly user experience. I can send money using mobile number and pay card with simple clicks. ### 5/5 — You really have it all with this app *2024-03-08* With the recent introduction of digital loans, I really have all my needs in one place. simple and fast for my daily banking needs, with a very friendly user experience. I can send money using mobile number and pay card with simple clicks. ### 5/5 — Issue enabling Face ID *2023-07-03, version 1.3.14* The app becomes unusable when enabling Face ID. The logg in page keeps loading in a loop. Quitting the application don’t fix the issue. The app need to be deleted and re-downloaded. Every time you do this you need to call the call center to pass security. Please fix ! ### 2/5 — Latest update *2023-06-26* The latest update removed my credit cards from the app, tried un installing and reinstalling the app to check if it would fix it but apparently i need to call the bank to re-register the same phone. Developers need to test if all functionalities are working before pushing it to prod. **Developer response:** Thank you for sharing your feedback.   We will surely raise your feedback to the concerned department. ### 5/5 — Great user experience *2023-06-12, version 1.3.14* Love it. Easy and seamless ### 2/5 — Serious improvements needed *2023-04-04* Unfortunately, the bank behaves more like a government entity than a private sector entity, and the app shows this. For example, I used to be able to open a fixed deposit with the app, but now I have to visit the branch to do so like it is 1950. It will probably be quite some time before something as simple as this is fixed in the app. No wonder Ila Bank is rapidly gaining market share from such competitors. I hope time proves me wrong and things improve at NBB. **Developer response:** Thank you for sharing your feedback. You can now open a Time Deposit account through the NBB Digital Banking Application and get preferential rates. ### 5/5 — 👍 *2023-03-27, version 1.3.9* Good ### 2/5 — App is working fine.. until they are updated!! *2023-03-23, version 1.3.9* The question is why the update? If it’s not broken, don’t fix it!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix your credit card transaction history *2026-08-11, version 1.5.6* Please include the whole list of transactions on credit cards instead of just the last 15 transactions, its ridiculous that you need to wait for your bank statement to see your latest transactions, and it doesnt work even if you change the date range. Ridiculous ### 1/5 — A tech disaster *2025-04-15* Not all features on this are activated. Requires individual customer service calls to activate features that should be fully functional. Why have an app with features that are not already accessible to customers? Have called three times to resolve the same tech issue and it’s still not resolved. I get the impression the IT dept is as lost as I am with this app. **Developer response:** Thank you for sharing your feedback. We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience. Please contact us on +97317214433 or email us on digital_branch@nbbonline.com. We will try to help you immediately. ### 1/5 — Not smooth digital onboarding *2024-11-14* Although advertised as 5 minutes journey to open the account, it took 9 days in my case. And after received the SMS confirmation that my bank account was created, I am unable to access the digital platform without going through the ekyc process again. I keep receiving a screen that says that they are validating my identity (even after the account creation). The live chat service have no clue how to address this and they left the chat without responding to my texts. Apparently I will have to visit the branch which defeats the whole point of digital banking !!! ### 1/5 — Disappointing Experience *2024-10-24* this app does not meet my expectations and needs significant improvement. **Developer response:** Thank you for sharing your feedback. We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience. ### 1/5 — Bad app *2024-03-12, version 1.3.25* Four months and I am unable to use the app. I reported this problem more than 15 times and no help or no one cares. I just tried to signing in but the same problem still exists I give up ### 1/5 — Please improve *2024-02-26, version 1.3.24* Need to improve updates ### 1/5 — Worst app comparing to other banks in bh *2023-12-30* Horrible one example is that if you reset the password you have to delete the app and redownload it again to sign in, btw nothing in the app tells you this, i had to go to the brach for them to tell me this. ### 1/5 — 350 mega byte？ *2023-07-18, version 1.3.15* I wonder how could an application so simple like this takes 350 megabytes of disk space? ### 1/5 — OTP Mechanism is bugged *2023-07-12, version 1.3.15* The app is bugged. It keeps saying the OTP is wrong, and the website wont let me sign in via the internet unless im signed in via the app. ### 1/5 — Quit inactivating accounts *2023-05-08, version 1.3.12* Utterly ridiculous policy, if you don’t log in often into digital banking be prepared to be locked out regularly, already happened to me TWICE. Better login every once a while or enjoy waiting a long while waiting for someone to fix it from their understaffed support team, had one even hang up on me … amazing! ## Most praised reviews (10 highest-rated) ### 5/5 — The app *2025-11-16* App is amazing but still need to be improved to compete with ILA ### 5/5 — Fawzi *2025-08-06* Not win any time 🙈 ### 5/5 — Account opening *2025-08-03, version 1.4.12* I had a great experience opening my account through the NBB Online Mobile App. The process was smooth, quick, and completely digital. I really appreciated the user-friendly interface and step-by-step guidance throughout the journey. Everything was clearly explained, and I was able to complete the application without needing to visit a branch. Excellent work by the NBB team in making banking easier and more accessible. Highly recommended! ### 5/5 — Quick and efficient *2025-04-15, version 1.4.9* Had my account and my card set up within the hour. Would recommend. ### 5/5 — No one Bank All over NBB *2025-04-07* Good Service Good Application Good Financial House Good Environment Good SAFE Bank **Developer response:** We’re happy to hear that. We always strive to provide our customers with the best services and experience. ### 5/5 — صعوبة *2025-03-01, version 1.4.8* حاولت عدة مرات في اعادة تعيين كلمة المرور الا انه جميع المحاولات باءت بالفشل بعد ادخال رقم OTP ### 5/5 — شكراً لكم *2024-10-19, version 1.4.0* كل الشكر حق فريق عمل بنك البحرين الوطني على الجهود المبذوله عشان يخلون معاملاتنا البنكية سهلة ### 5/5 — Good *2024-04-20, version 1.3.27* Very good customer service ### 5/5 — A decent app but needs to be made easier *2024-04-04* The app does the basics but can be a bit frustrating as some tasks that should be easier are still complicated. Like transferring out of the Thara’a account is unnecessarily difficult. **Developer response:** Thank you for sharing your feedback.  We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience. ### 5/5 — One small function to correct *2024-04-04, version 1.3.26* Seamless app! One small function to correct. When the app gets “timed out” to restart the app it does not come to the face identification screen. It keeps on “thinking”. I have to close the app and then restart to enter into my account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*