# NBE-PhoneCash — user reviews > 83 indexed App Store user reviews of NBE by National Bank Of Egypt, rated 2.50/5 from 206 ratings. - Source: https://appshunter.io/ios/app/nbe-phonecash/id852214818/reviews - App overview in markdown: https://appshunter.io/ios/app/nbe-phonecash/id852214818.md - Rating breakdown: 5★ 56 · 4★ 12 · 3★ 17 · 2★ 10 · 1★ 111 ## What do users think of NBE? Overall sentiment: negative **Pros** - 💳 Financial transaction capability - 📱 Mobile wallet functionality **Cons** - 🐛 Frequent app crashes and freezing - ❌ iOS compatibility issues across multiple versions - 🔐 Screenshot blocking without alternative proof options - ⚠️ Login and authentication failures - 🌐 Network connection errors - 📵 App won't open or closes immediately - 🔒 False jailbreak detection warnings - ⏱️ OTP code expiration issues - 💔 Poor customer support responsiveness - 🐢 Slow and laggy user interface - 🎨 Outdated and unattractive design - 📊 Transaction data not displaying properly - 💰 Payment processing failures - 🔄 Persistent issues after reinstallation **Commonly reported bugs** - App crashes when accepting requests - Black screenshot on iOS 18.2.1 and iOS 16.6 - App closes after password entry - Cannot open after updates - Incompatible with iOS 15 - Session expiration errors - Telecom charging functionality broken - Wallet loading failures - OTP code timeout issues - False jailbreak detection on non-jailbroken devices - Network connection lost errors - Transaction declined errors on mobile top-up - Service unavailable messages - App not compatible with iPhone X and newer models **Most requested features** - PDF invoice download option - Receipt sharing functionality - Custom font size adjustment - Customizable transaction amounts for top-ups - Alternative proof of payment methods - App modernization and UI redesign - Improved splash screen design - iPhone X and newer device optimization ## Newest reviews (17 of 83) ### 2/5 — التطبيق يحتاج للتحديث على الأيفون *2025-10-31, version 2.14.41* واجهة التطبيق بها مشكلة في عرض البيانات ويحتاج للتحديث ### 2/5 — ياريت حل *2025-10-07, version 2.14.41* في مشكله ف ابلكيشن معايا من حوالي شهر ف روحت البنك مش فيه مشكله منهم أرجو من المطور حل ### 2/5 — No screen shot!! *2023-08-07* Why would you take the ability to screen shoot?!! What if we need proof of payment??! And not even providing an alternative to share the receipt 🤦🏻‍♂️. You updated the app just to add an awful splash screen to already an ugly laggy user interface and on top take away screen shot !!! ### 1/5 — فيه مشاكل كثير منها *2023-03-05, version 2.10.38* كل مره باحاول افتحه يطلب رسالة تأكيد برقم سري و الرسالة بتتأخر قوي و ولما ادخلها بيقولي انتهت مده صلاحيتها ### 1/5 — ابليكشن تعبااااااان *2022-10-03, version 2.10.38* اقسم بالله برنامج تعباااااان ### 1/5 — Crashing *2022-09-21, version 2.10.38* البرنامج بيقفل لوحده عند محاولة دفع فاتورة الكهرباء بالرغم من حذفه واعادة تحميله مره اخري عالموبايل ولكن مازال هناك مشاكل ولا يمكن اجراء الخطوات للنهايه بسبب crash ### 1/5 — لا يعمل بعد التحديث *2022-09-15, version 2.10.38* لا يعمل بعد التحديث ### 1/5 — Problem *2022-09-09, version 2.2.38* The program can not open in my iPhones ### 1/5 — Horrible update *2022-09-08* Not working since last update. Horrible support from the bank. ### 1/5 — Not working *2022-09-03, version 2.2.38* The app is not working after update ### 1/5 — Not working *2022-08-23, version 2.1.38* The app does not even open and shutdown immediately ### 1/5 — The worst wallet in the whole Egypt *2022-07-23, version 2.1.38* Very bad and low quality. No support provided by the bank to fix the daily issues in the wallet ### 1/5 — تطبيق عقيم وتسجيل الدخوله فكرته غبيه جدا *2022-07-02, version 2.1.38* الي عمل تسجيل الدخوله بالفكره دي بني ادم ميعرفش حاجه عن السيكورتي والبرنامج كله اصلا غبي جدا ### 1/5 — Useless *2022-06-14, version 2.1.38* Always has problems with logging in ### 1/5 — ضروري تجديد التطبيق *2021-12-05, version 2.1.38* الابلكيشن قديم و بدائي جداً ،ياريت تجددو التطبيق قريباً ### 1/5 — iOS 15 *2021-09-25, version 2.0.38* Crashes on iPhone running iOS 15 ### 1/5 — لايعمل *2021-09-25, version 2.0.38* الابليكيشن مش شغال على ال ios 15 ## Most critical reviews (10 lowest-rated) ### 1/5 — Black screenshot *2025-01-27, version 2.14.26* The latest update version 2.14.26 doesn’t allow you to take a screenshot on IOS 18.2.1 and if you do the picture appears all black page only. ### 1/5 — Bug *2025-01-20, version 2.14.26* It crashed when accept requests and I can’t charge telecoms ### 1/5 — Crashing every minute *2024-12-13, version 2.14.21* The worst app I have ever used ❌❌❌❌❌ ### 1/5 — Always Crash *2024-12-12, version 2.14.21* Can’t open after update ### 1/5 — اهلى كاش بلوكد *2024-10-16, version 2.14.21* الحساب مابيفتح ومش قادر حتى اكتب الباسورد ولا عارف امسحه ارجو المساعدة ### 1/5 — Fail *2023-11-16, version 2.14.4* The app doesnt load anything in apple phones It doesnt load beyond the home page !!!!!! Its no use at all !!!! ### 1/5 — The most Bad band in the world *2023-11-11, version 2.14.4* بنك سئ جدا في كل حاجة ### 1/5 — الاسكرين شوت ! *2023-08-10, version 2.14.4* الابديت الجديد مبقاش ينفع ناخد اسكرين شوت ! ازاي ابليكشن تحويل فلوس وخدمات مش متاح يبقى فيه اسكرين شوت ! ### 1/5 — Black screenshot *2023-08-07* The latest update doesn’t allow you to take a screenshot on IOS 16.6 and if you do the picture appears all black page only. ### 1/5 — Mo screenshoot allowed! *2023-07-27, version 2.14.1* Bring back the ability of taking screenshoot. Or allow us to download pdf version of invoices. ## Most praised reviews (10 highest-rated) ### 5/5 — التطبيق لا يعمل بعد تحديث الايفون لنظام ios15 *2021-09-22, version 2.0.38* التطبيق لا يعمل بعد تحديث الايفون لنظام ios15 ### 5/5 — Perfect But not working with ios 15 *2021-09-22* Perfect app But not working with ios 15 ### 5/5 — Order *2019-08-08* Please release a new update that is compatible with the iPhone X S Max screen ### 5/5 — iPhone X support *2019-03-13* The app is very good and useful, but its not compatible with the iPhone X Please check this out !!! ### 5/5 — Iphone X *2018-04-12* Application not compatible with I phone X Please your support to fix the problem ASAP so we can Use it ### 5/5 — app not working with iphone X *2018-01-12, version 1.0.73* app not working with iphone X ### 4/5 — Mo Roby *2021-08-01, version 2.0.38* صباح الخير محفظه الفون كاش بعد ما اتعمل ليها تحديث كل ما ادخل الباص ورد فقدان الشكبه ممكن أفاده ### 3/5 — Crash and screenshot *2024-12-17* Why after i write the password the app close by itself also why you remove the ability of screenshot which is important as proof !!!!!! ### 3/5 — Version 2.2.38 bug *2022-09-11* After updating to the version, I couldn’t connect at all, a msg appear “your session has expired, please login again” Please fix it as soon as possible , or give an option for downgrade to the old version as it works fine. ### 3/5 — Transactions *2021-10-12* We inform you that the transactions made through the application did not appear, and the support was contacted more than once and the same problem still exists with more than one account with me.. It is clear that it is a general problem. We hope to solve the problem quickly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*