# NBS Benefits Mobile — user reviews > 67 indexed App Store user reviews of NBS Benefits Mobile by National Benefit Services, LLC, rated 4.69/5 from 2,307 ratings. - Source: https://appshunter.io/ios/app/nbs-benefits-mobile/id909194009/reviews - App overview in markdown: https://appshunter.io/ios/app/nbs-benefits-mobile/id909194009.md - Rating breakdown: 5★ 1,777 · 4★ 152 · 3★ 38 · 2★ 33 · 1★ 84 ## What do users think of NBS Benefits Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient mobile experience - 🚀 Quick claim processing - 👍 User-friendly app - 👍 Helpful customer service **Cons** - 🐛 Frequent crashes - 🐛 Buggy and unreliable - 🐛 Poor navigation and UI - 🐛 Difficult to submit claims - 🐛 Inaccurate account information - 🔒 Security issues - 💸 Hidden fees and charges **Commonly reported bugs** - Login issues and frequent logouts - App crashing on launch - Incorrect account balances and transaction records - Inability to upload documents and receipts **Most requested features** - Ability to edit and delete claims - Improved transaction history and balance tracking - Better mobile app optimization - More user-friendly claim submission process ## Newest reviews (14 of 67) ### 4/5 — The app is 5 stars *2026-02-27, version 26.02.00* The only reason I rates 4 stars is that the debit card has no chip making it less secure. ### 2/5 — Slow Loading *2024-09-20, version 24.08.00* The app and dashboard itself are great but wow does it take forever to load when you initially open the app. I sometimes click it to start the load process and walk away knowing it’s going to be a while. ### 2/5 — Direct deposit *2024-07-10, version 24.05.00* I’ve had this for two years and for two years I’ve periodically tried to get reimbursed via direct deposit instead of a million checks in the mail. They need to work on this feature. I think it’s missing from the app and impossible to find on their website and even when you get help finding it, it never works. ### 2/5 — Submitting paperwork *2023-02-09, version 22.11.02* On the mobile app, you cannot find an option to submit, requested receipts from the doctor. Now you require a nickname in order for me to send a comment to you guys talk about asinine ### 1/5 — App not working *2022-12-01, version 22.11.00* I love the app but it’s not working. I can’t even login anymore since the recent update. ### 1/5 — Difficult to match up with my records *2022-10-21, version 22.08.02* I regularly match up transactions from this app with another record I keep on my computer. I find it extremely difficult because the running balance after every transaction does not show in the app. ### 1/5 — App error message *2022-05-10, version 22.03.00* This app has had an error message for over a month. I cannot access my contributions or distributions. I’ve updated the app; still getting error nessages. ### 1/5 — Not user friendly *2022-02-03, version 21.0.0* Always locked ou ### 1/5 — Do not recommend *2021-06-01, version 18.0.0* Designed to confuse you. If you have already elected to have an fsa through this company you have made a mistake. ### 1/5 — Horrible horrible horrible *2020-06-27, version 14.0.1* Worst app I’ve ever used. Takes forever to load during login just spins and spins for almost a full minute. Really not user friendly or intuitive. Can’t see status of claims submitted. “Rate this app” function doesn’t even work when you click on it just takes you back to the screen you’re on. I get frustrated every time I use this app. ### 1/5 — Horrible *2020-06-11, version 14.0* Can’t replace receipts, can’t delete and reload a new receipt. Horrible customer service, Ill equipped staff and app is horrible. ### 1/5 — Bureaucratic BS with an app to match *2020-03-12, version 12.0* Why does it have to be so hard? ### 3/5 — About the app... *2020-03-12, version 12.0* The current year should be the first thing you see not the previous years first. You have to scroll to the right through all the past years to get to the present every time you log in. Why??? When I first started using the app I disliked it. I didn’t find it very user friendly. Now that I’m in my 3rd year (I’m late in the flexible spending world) of using it I know where things are so I’m used to it’s “flaws”. But it shouldn’t be like that...it needs to be made more user friendly. In addition, another thing I’d like to see change is that if there is a pending claim that needs my follow up info and I then submit it, there isn’t a place that says NBS sees where I have submitted more requested info. Why not have it say “for review” or “submitted” again instead of displaying the word “pending” because it was already “pending” in the first stage of my claim? I almost want to send a message that says “ok I’ve sent you more info”. I don’t do that because I THINK they see when I attach more documents... I do want to mention that anytime I’ve needed to call NBS with any questions that I may have (mostly has to do with what my company has set up for it’s rules) they have always been extremely nice and helpful! Thank you to the staff that work so hard in dealing with (possibly a lot of disgruntled people aka the public) you are always courteous and professional and it’s really awesome when you finally get someone on the line that is N.I.C.E and helpful like you all have been! THANK YOU ### 1/5 — App is terrible *2020-03-05, version 12.0* The app is terrible. It takes a very long time to log in. If you navigate to another app to get information (as is often necessary when submitting a claim), you have to login again. I made a mistake with my transaction and it was pended for response. But there is no way on the app to modify a transaction or respond to a message. The only thing you can do is upload a picture from your gallery! The experience is terrible, my transactions are always rejected for more info and the app doesn’t let you respond with information in any other format than a photo. Ridiculous! ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is terrible *2026-02-13, version 25.11.00* The app has developmental issues. Some functions (just viewing things) work really well. But then others needed items flat out aren’t even an option. This app seems like it has just been patched to “get by” to claim they have an app. It’s easier to use a desktop because this app sucks. ### 1/5 — The worst Benefit company *2025-11-05, version 25.08.00* This is the worst benefit company I’ve ever had. I use them for commuter benefits. And the money I should have is never what they show. They have hidden a total of $378 which coincides 2 train tickets. I have taken screen shots and when they are confronted, they say “they’ll get back with me” and never do. I dread the new year coming up because I always have to pay out of pocket, which is why my balance is always off. They blame it on the “system updating” ### 1/5 — Horrible *2025-09-04, version 25.08.00* Terrible app. Can’t even set up the basics or change settings information without getting errors. Tried to set up direct deposit and I have had nothing but problems. Been with support 4 times and have to constantly start over. Won’t even let me submit claims. I hate this app. ### 1/5 — Frustrating *2024-12-14, version 24.11.00* Not easy to navigate and continually run into problems getting reimbursed. Jumping through so many hoops to get reimbursed for pennies. ### 1/5 — Not user friendly *2024-02-18, version 23.11.00* Not easy to find how to upload documents in the app. I hate this app. ### 1/5 — Mobil app problems *2024-01-25, version 23.11.00* Cannot access account to change direct deposit on mobile app. If you don’t have a computer you have to do it email n stuff grrrrr ### 1/5 — Not a Fan *2023-12-13, version 23.08.00* They give no notification of anything by paper or email. Their expectation is you will use the AP for everything. Asking their customer service how to navigate even simple tasks is a joke - their own people don’t know how to do things and they rude about telling you how little they know. If you have any other option, use it. ### 1/5 — Dissatisfied *2023-10-24, version 23.08.00* I have to yet see ONE reimbursement from my 2023-24 FSA account. However, they’ve been diligent about removing my $254 monthly!! Cannot wait to remove this service! ### 1/5 — Mobile app authentication vs update *2023-09-07, version 23.08.00* Apparently your password expires if you don’t login frequently, possibly at least a few times a year. Also if the app is outdated it won’t tell you, and you simply get a password error instead a prompt to update the app. ### 1/5 — NBS *2023-08-28, version 23.08.00* Customer service is awful. I just got stolen from me $940.00 from my Dependent Account. No one “can do anything about it” the rules are definitely not explained very well and they didn’t even send a reminder that ai had a due date. This companies just steal from hard working people. ## Most praised reviews (10 highest-rated) ### 5/5 — Best software *2026-04-01, version 26.02.00* I highly recommend this app! It track and analyze your record and how funds are available or pending transactions ### 5/5 — Benefits, mobile app *2024-12-20, version 24.11.00* The NBS Benefits mobile app is very user-friendly, and I love that about the app! ### 5/5 — Thank you Chole *2023-10-23, version 23.08.00* Chole’s was exceptional in helping me to log in and was very patient with me also. I want to buy her some cookies and give her 5 Stars ***** Thank you Chole. ### 5/5 — Very convenient *2021-04-04, version 17.0.0* I use the app to buy eligible items at the end of the service year since you can only rollover $500. Anything over that I buy thru the FSA store. First aid supplies, menstrual supplies, readers, anything that’s eligible. That way I’m not losing my money and it’s stuff I have to buy anyway. I can upload receipts for medical services rendered. It’s awesome! Plus there is a gal I call locally if I have a problem. Well worth the money. For the service and the app just makes it that much easier to use the service. Keeps track in real time of my eligible medical transactions. ### 5/5 — Old app UI was better *2020-12-10, version 15.0.1* The new app format is very confusing and difficult to navigate. The old app was much easier and faster to use. ### 5/5 — Love This App *2020-06-12, version 14.0* The NBS app makes it so easy to manage my HSA and FSA. The ability to look for in-network providers and see cost and quality scores is great. Also love the ability to scan items at the store to see if they are eligible! ### 5/5 — Love my HSA and the NBS app *2019-10-19, version 11.5* Great service with a terrific mobile experience. The app allows me to quickly check my balances, manage my investments, submit claims, pull statements and more. It is very user friendly and makes using an FSA or HSA easy. ### 5/5 — It's easy to use *2019-01-10, version 7.0.1* The app is easy to use. Works a lot better on iOS then Android. ### 5/5 — Time Saver *2018-04-20, version 6.0* App is great to use when you’re out and need a balance or just checking your balance when planning medical necessities. ### 5/5 — User Friendly and Fast *2018-03-28, version 6.0* I love both the website and app because it is really user friendly. My claims are processed fast and I usually see reimbursements within 2-3 days! I have never had a bad experience with them. Extremely happy with their service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*