# NC Medicaid Managed Care — user reviews > 42 indexed App Store user reviews of NC Medicaid Managed Care by NC Department of Health and Human Services, rated 4.70/5 from 4,971 ratings. - Source: https://appshunter.io/ios/app/nc-medicaid-managed-care/id1465910986/reviews - App overview in markdown: https://appshunter.io/ios/app/nc-medicaid-managed-care/id1465910986.md - Rating breakdown: 5★ 4,331 · 4★ 285 · 3★ 145 · 2★ 42 · 1★ 168 ## What do users think of NC Medicaid Managed Care? Overall sentiment: negative **Pros** - 🚀 Straight to the point - 👍 Easy to use - 👍 Accessible and friendly - 👍 Quick and efficient - 👍 Impressive features **Cons** - 🐛 Login issues - 🐛 Inability to select providers or plans - 🐛 Outdated and incorrect information - 🐛 Unresponsive app and website - 🐛 Frustrating navigation and search **Commonly reported bugs** - Login problems - Inability to select options - Crashing and freezing - Compatibility issues **Most requested features** - Ability to select providers and plans - Improved search functionality - More up-to-date information - Better customer support ## Newest reviews (13 of 42) ### 2/5 — Glitched out *2026-04-07, version 3.8* This app is so glitchy, I wonder how anyone can find anything/use it. It freezes. You can’t look through providers because it’ll glitch and go straight to the bottom of the page. Now this may not be related to the app but I find it hard to believe there are no providers in certain areas. I feel like it’s glitched and doesn’t show. ### 3/5 — Wonky at best *2025-12-07, version 3.3* Overall services and ease of use is not good.i don’t fully understand the point of the app ### 3/5 — 53 y/o M *2025-03-20, version 2.35* The search function is nearly useless. Only one provider matched in the search in a town of 150,000 people. Conway that’s correct. ### 3/5 — Finding a provider *2021-06-02, version 2.5* It was very aggravating trying to find a pacific provider because every time I would try to find a pacific provider it said none was found.The only way I was able to find my provider was to find the office that was affiliated with my provider so therefore it was very frustrating trying to select a provider of choice. ### 1/5 — Horrible *2021-05-20, version 2.4* App needs to be updated Wont ever let me select my name to enroll on the app ### 1/5 — Doesn’t work *2021-05-20, version 2.4* I had to enroll my son 3 times because the app didn’t work ### 3/5 — I would rather call but *2021-05-14, version 2.4* Had some trouble finding my daughter pcp but definitely faster than calling ### 3/5 — Improvement area quest *2021-05-13, version 2.4* Thanks for your effort to expand to digital access to the system. It needs to be more intuitive in on-line to apply for the plan. App access was a little better. Thanks! ### 1/5 — Horrible *2021-05-13, version 2.4* This app is horrible ### 1/5 — Waste of my time *2021-05-13, version 2.4* This app will not let me select buttons or checkboxes and therefore I cannot enroll my child. I tried using the app because the web version was a nightmare and now neither will work. ### 1/5 — Enrollment *2021-05-05, version 2.3* I could get absolutely no help from anybody whether I called the number or whether I tried to chat online I can get no help as to whether plan that I chose was in the Wake Forest Baptist Health network. I cannot find my primary care provider either by looking it up by her primary care providers name or by network. This is the worst customer service I’ve ever seen ### 2/5 — Doctors *2021-05-01, version 2.3* Having a hard time getting all of my same Duke Doctors!! ### 1/5 — This mess is a joke!!! *2021-04-15, version 2.2* Unfortunately I don’t make enough money to afford insurance for my son and this should have been more organized and better set up we are given a time/ date to get this done but yet not all health plans are showing up online for my sons doctors!!!!! This mess needs to be fixed! I know they say that they add more daily but why wouldn’t they have all of them already added so there’s less confusion and aggravation!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Website sucks for people who already have a physician *2026-06-15, version 3.12* It sucks when you already have a physician and it want let you just add that doctor. ### 1/5 — Doesn’t work *2025-12-30, version 3.4* Does not work properly, very hard to even login, you have to click multiple times as the screen moves up and down. Does not allow to save user name or password ### 1/5 — Horrible *2025-05-30, version 2.36* Can’t even log in using an iPhone. Can’t use a password manager. Can’t paste in your password. Can’t even see the password as you type it. ### 1/5 — Enrollment *2024-12-02, version 2.31* Poor ### 1/5 — No Viable Help *2024-10-18, version 2.31* Most of the information is incorrect because it’s out of date . You waste months calling Drs just to hear they don’t take Medicaid . And when you find out , you have a care partner. You think . Great . No . They don’t call you back , they don’t call at all . I know the system is overwhelmed, but I have numerous issues and after my PCP of 16 years ABRUPTLY Closed . Leaving us all out of a Dr . You’d think you’d be helped . Having a severe anxiety, MDD , and a anoxic brain injury which has caused developmental and verbal issues. I need help . None out here . ### 1/5 — Not able to login *2024-10-16, version 2.31* Not able to login since adding NCID. Removed and added back and now it won’t login at all ### 1/5 — Can’t log in *2024-02-09, version 2.26* I’m never able to log in on the app but if I use my laptop I can log in with no problem, fix this please ### 1/5 — Impossible to Navigate *2023-12-02, version 2.24* This app does not allow you to choose a pcp or which of the five companies you want to get your health care plan through which is literally the only thing that it seems to have been built for. Been trying all week. I just want Healthy Blue and the PCP I already had. And it looks like I might get stuck with whatever they pick for me. Had a great health care plan through the market place. Hope this works out. ### 1/5 — Horrible *2022-01-04, version 2.9* It won’t allow you to even select your name to enroll or do anything. This app does not work at all! Very frustrating you still have to call for everything ### 1/5 — Doesn’t work *2021-09-08, version 2.6* Doesn’t work and can’t read any notification ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use, straightforward *2026-04-23, version 3.9* Makes enrollment and finding a PCP much easier and faster! ### 5/5 — James Lyon *2026-03-28, version 3.8* Have helped me so much ### 5/5 — Millennium Approved *2025-09-30, version 3.0* for person like me who hates having to sort out insurance plans this was a very easy straight to the point website to use ### 5/5 — Very easy to use *2024-12-14, version 2.31* If you want to get enrolled in less than a minute, just like I did, use this app. ### 5/5 — Impressive *2023-11-18, version 2.24* This has actually been a very quick app to work, get straight to the point. I’m very very impressed. Very little well no crashes as of yet. ### 5/5 — Impressed! *2023-11-16, version 2.23* For being a state-run app regarding Medicaid, I’m impressed with the accessible, friendly, and quick features. ### 5/5 — Happy *2021-05-15, version 2.4* It was really easy and understanding ### 5/5 — Easy *2019-10-18, version 1.2* Easy to use, helpful information ### 5/5 — Great *2019-10-03, version 1.2* Really good app. Accessible and Easy ### 5/5 — Friendly App *2019-08-29, version 1.1* Easy to use and to follow the steps to enroll. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*