# NCFCU — user reviews > 28 indexed App Store user reviews of NCFCU by New Cumberland Federal Credit Union, rated 4.70/5 from 552 ratings. - Source: https://appshunter.io/ios/app/ncfcu/id980005781/reviews - App overview in markdown: https://appshunter.io/ios/app/ncfcu/id980005781.md - Rating breakdown: 5★ 462 · 4★ 50 · 3★ 17 · 2★ 7 · 1★ 16 ## What do users think of NCFCU? Overall sentiment: positive **Pros** - 👍 Easy to use and accessible interface - 🚀 Fast and efficient banking transactions - 💳 Remote deposit feature works well - 🔒 Reliable and stable app performance - 😊 Excellent customer service and support - 📱 Clear directions and intuitive navigation - ✅ Account management functionality **Cons** - 🐛 Frequent unexpected logouts - 🔐 Face ID authentication issues after app closure - 📱 Mobile app lacks features available on website - ⌨️ Keyboard covers input fields during transactions - 🎯 Difficult account selection in transfer interface - 📊 No dashboard view on mobile app - 💰 Overdraft fee policies frustrating to users **Commonly reported bugs** - Password reset required after logout - Face ID not persisting after hard close - Keyboard obscuring text input during money transfers - Check deposit rejection for missing endorsement text - Mint integration connectivity issues - Remote deposit feature occasionally unreliable **Most requested features** - Dashboard view on mobile app matching website - Pending transactions display on mobile - Loans and additional services on mobile app - Manual photo capture option for check deposits - Improved keyboard handling for transaction descriptions - Flattened account list layout for easier selection - Cents input field for check deposits ## Newest reviews (8 of 28) ### 4/5 — Money transfer *2024-04-17, version 1592.2403.97* During the money transfer option, when I want to type a description for what I’m doing, the keyboard pops up and covers what I’m trying to type. If a mistake is made, I have no way of knowing until I clear out of the keyboard. And then you have to move the cursor, and then the keyboard pops back up and you can’t see what you’re racing. It’s just a little cumbersome. I think of a couple sentences at the top were removed like telling me I’m in the transfer option. I really don’t need to know that because I already know what I’m doing.thanks for your consideration. ### 4/5 — Great but *2024-02-16, version 1505.2401.115* The app has never been an issue, I just wish we could get access to loans and everything else that you can get from the website ### 4/5 — Solid, mostly. *2022-07-07, version 649.2205.239* I’ve had this app since I started banking. It’s great majority of the time, say; 95/100. Sometimes Face ID doesn't work, though I’m sure it’s an easy fix. I’m very proud to say that Ncfcu is my bank, they employees are very friendly. It’s never a chore to go to the bank. ### 5/5 — Customer Service @ NCFCU! *2021-02-17, version 5.7* I have banked here since 1992 while stationed at Ft Indiantown Gap, PA. I highly recommend New Cumberland Fed Credit Union to anyone looking for security and personal service. Five stars aren’t enough for how they care for their customers! ### 5/5 — Best Bank *2021-02-03, version 5.7* They have treated myself my family and friends with the utmost integrity and kindness! ### 5/5 — Best Credit Union ever *2020-08-27, version 5.5* We love NCFCU. It is so easy to deposit checks without going into the bank. Online services are so easy to use. The people who work there are helpful and know the business. ### 5/5 — App Review *2016-11-22, version 3.23.0+1604281531.i* The app is easy to use and I like the ability to deposit checks through this app. ### 5/5 — App is great but needs Mobile Deposit *2015-06-18, version 3.12.2* I was so excited when I finally saw the NCFCU app in the App Store. However, I was a bit disappointed that the mobile deposit feature is not available yet. Please add this feature ASAP. -thank you!! ## Most critical reviews (10 lowest-rated) ### 1/5 — How to write the cents on the deposit *2024-02-25, version 1505.2401.115* Horrible , why it doesn’t give the option of take pict manually first? Oh well , took forever to deposit 2 checks I couldn’t include the cents , there is no dot to add the cents , horrible app ### 1/5 — How well do I like the App *2023-08-29, version 1296.2307.93* Well at first I used the app it was good the way it displayed all my accounts I liked that but when I went to transfer between accounts it was very difficult to select an to transfer from because the accounts are hard to select they roll up and down and are hard to pick the account you want I think the way t do this easy is to put the in a column flat out that and not have them roll ### 1/5 — Overdraft charges *2023-04-24, version 1148.2303.168* Stop paying bills from my account when there is not enough money. Then you charge me $35 each time. Please STOP. I made a mistake and NCFCU keeps making it worse. STOP with the extra charges. Ccchhhh38 ### 1/5 — Remote deposit *2023-01-24, version 971.2211.76* Less than user friendly - ### 1/5 — Worst app ever *2022-07-17, version 649.2205.239* This app is trash. It logs me out ALL THE TIME and then my password doesn’t seem to work so I have to reset it all the freaking time. ### 1/5 — Outdated, low-tech, just bad *2022-02-28, version 6.8* Whoever created this app clearly has never used any banking app before and has zero interest in making anything easy and convenient for customers. Such a hassle. Even the big banks who don’t care about customers make apps that are much easier to use. I dread having to use this app. ### 1/5 — Can’t connect to Mint *2019-04-29, version 5.0* I can’t get my account connect to Mint now. Please fix. ### 3/5 — No Dashboard *2025-05-13, version 2628.2503.180* No Dashboard on Mobil app like on website. No pending transactions like on website l. ### 3/5 — Endorsement *2021-09-14, version 5.8* Twice I tried to deposit a check and I was told that I didn’t write NCFCU REMOTE DEPOSIT ONLY. I clearly did. ### 4/5 — Pretty good but… *2024-12-10, version 2292.2411.236* I keep having to sign into my account even though I have Face ID set up… if I hard close the app it doesn’t open with Face ID and I have to re-enter my account info and re-authenticate to log in. Still very good at managing my accounts, just a small inconvenience overall. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2025-10-02, version 3168.2508.223* Nice app that is generally easy to use and accessible.Very few glitches and great customer support ### 5/5 — Very User Friendly! *2024-08-16, version 1904.2407.111* I have no problems figuring out how to do all my transactions! I do All my banking through this app, and truly appreciate the speed and ease! THANK YOU!!!! ### 5/5 — Great app & Great bank! *2024-04-10, version 1592.2403.97* Makes banking very easy for me. ### 5/5 — Great local credit union *2024-01-06, version 1498.2311.191* App always works flawlessly. Good job NCFCU!! ### 5/5 — Ncfcu *2023-04-28, version 1148.2303.168* Great company with friendly staff. I have the utmost regard for a Mrs. Howsare who is a pleasant, helpful and gracious soul. IT’s people like her who make banking comfortable and convenient. My hats off you you all! Thank you for the years of work and determination to become central Pennsylvania’s leading credit union. ### 5/5 — Best credit union *2022-11-19, version 893.2210.72* This credit union has the most helpful and understanding people I have ever met. ### 5/5 — Simply amazing *2022-02-27, version 6.8* I love this app i love this bank I encourage thos who dont bank with this bank to try them out they are great ### 5/5 — Great Financial Institution *2021-10-01, version 5.8* We’ve had an account with NCFCU going back to 1992. We’ve gotten numerous loans over the years and have always felt a personal touch as if they are there to take care of OUR needs. Their banking app is very helpful and I love the remote deposit feature. We wouldn’t dream of using a different institution at this point. Would defiantly recommend. Keep up the good work. ### 5/5 — Great Credit union !!!! Highly recommend *2021-08-19, version 5.7* Great Credit union !!!! Highly recommend ### 5/5 — Five Stars *2021-06-11, version 5.7* Always up and running, clear directions, easy to move around in the app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*