# NCIC Mobile Video Visitation — user reviews > 142 indexed App Store user reviews of NCIC Mobile Video Visitation by NCIC, rated 3.40/5 from 1,296 ratings. - Source: https://appshunter.io/ios/app/ncic-mobile-video-visitation/id1612681512/reviews - App overview in markdown: https://appshunter.io/ios/app/ncic-mobile-video-visitation/id1612681512.md - Rating breakdown: 5★ 658 · 4★ 69 · 3★ 85 · 2★ 73 · 1★ 411 ## What do users think of NCIC Mobile Video Visitation? Overall sentiment: negative **Pros** - 🚀 Convenient app for communication - 👍 Grateful for the app's existence **Cons** - 🐛 Frequent crashes and glitches - 💰 Expensive pricing for features - 🔍 Unreliable notifications and messaging - 🤖 Buggy and unresponsive user interface - 🔒 Security and privacy concerns **Commonly reported bugs** - Inability to update app or account information - Inconsistent behavior with login, messaging, and video calls - Delayed or missing notifications for new messages - Frequent app crashes and freezes **Most requested features** - Extend character limit for messages - Improve video call quality and reliability - Add more GIF options - Allow easy transfer of funds between accounts - Provide more transparency on pricing and fees ## Newest reviews (14 of 142) ### 3/5 — Video call *2026-09-03, version 1.0.24* Good, but could be better -background facilities is noisy so hard to hear . ### 3/5 — Needs notifications *2026-08-22, version 1.0.23* Good app for the basics. But I would like to get notifications, like any other app, when I get a message or if my funds go low. Immediate communication is critical when a loved one is trying to contact me. ### 2/5 — App is trash *2026-07-28, version 1.0.23* This app is a great idea and very resourceful when it actually works. I’ve had problems to where I couldn’t log in, the app would just log me out or my offenders messages weren’t coming through until the next day. ### 1/5 — Refund my money *2026-06-20, version 1.0.23* Please refund my money. Thank you ### 1/5 — Connection sucks *2026-06-15, version 1.0.23* I can’t EVER here my husband and on phone connection or video connects and disconnects ### 1/5 — Grateful to talk to boyfriend but not impressed with operating system and now it’s not working! *2026-06-14, version 1.0.23* Originally had 2 stars but changed to 1 because it’s not working at all. The app literally crashed and won’t work. Ugh. Other than that the system flags your pictures and messages for things that aren’t even inappropriate content. It’s very strange the things they flag. Plus you can’t even hear them on video.x it’s all messed up. ### 2/5 — Around and around! *2026-06-12, version 1.0.23* Worthless company! I hate NCIC ### 1/5 — Noise *2026-06-03, version 1.0.23* There was a loud noise during the call. Could barely hear. ### 1/5 — Needs fixing *2026-06-03, version 1.0.23* Always having problems. I recently just updated the app and now I don’t get notifications for when we message back and forth ### 1/5 — Visit *2026-06-01, version 1.0.23* Visit isn’t even working ### 2/5 — Log in issues *2026-05-31, version 1.0.23* You have reset your password EACH time you login ### 1/5 — Horrid experience *2026-05-26, version 1.0.23* The worst quality in connection I’ve ever experienced in video chat. It’s like it’s on dial-up ### 2/5 — Update crash *2026-05-24, version 1.0.23* Since the update I can’t login. I’ve reset my password so many times and still can’t get in the app. Prior to the update the app worked just fine. ### 1/5 — Choppy video *2026-05-23, version 1.0.23* Video kept cutting out ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t work *2026-09-04, version 1.0.24* I couldn’t get the system to detect my face very sad hope they don’t take my money for nothing ### 1/5 — Awful UI *2026-09-03, version 1.0.24* This app is plain awful. If you have any vision correction, it’s painful navigating the interface. It’s like viewing a website on a mobile device, with no mobile viewing option. I’ve only used it today for messaging, so I can’t critique the functionality fairly, but I have little hope for it being user friendly at all. UPDATE: I now cannot text my son on the app. The text box is unresponsive. Please FIX. ### 1/5 — Poor video calls *2026-08-27, version 1.0.24* The quality of the product you provide is horrible. It’s upsetting that this is the only choice available to video visit with loved ones. Constantly the connection will be dropped then the person must try and log back on and while this is happening I’m charged for visits that I don’t get full time for. Please address this issue and resolve this matter. I know it’s jail but if you’re going to provide a service make it a good one. Thank you for your time I hope these issues get resolved. ### 1/5 — Sucksssss *2026-08-25, version 1.0.24* Always lagging kicking me out still keeps the time going while doing so overall sucks ### 1/5 — Notifications *2026-08-14, version 1.0.23* The app doesn’t notify me when someone is messaging ### 1/5 — 0 *2026-07-29, version 1.0.23* love that this gives you the option to be able to communicate but by the worst app they could choose… most the time it never works, u cant login, its just stressful and aggravating ### 1/5 — unsuccessful visit *2026-07-24, version 1.0.23* The monitor keeps saying face is unrecognizable or something like that they need to do better the system makes it better ### 1/5 — Awful User Interface *2026-07-13, version 1.0.23* Although I’m grateful for having the option of digital communication with my family member, I feel I could have driven out for a personal visit in less time the it’s taken to get this app to work. It is so buggy! I sent one photo, then the buttons were inactive. I thought maybe there was an inmate limit or I had to wait for review of the first to go through. Nope. It’s the app. Known bug with the iOS version. You either have to delete and reinstall each time or grant full access to all your photos in advance. Yeah, not gonna do that. Such a simple fix on their end. I can’t even begin to list all of the other glitchy issues with this app. I refuse to spend any more time than I have to with it. ### 1/5 — Invalid credentials *2026-07-05, version 1.0.23* I’ve been trying to log on and won’t let me even though everything is correct like email and password….so annoying ### 1/5 — Connectivity with video *2026-07-03, version 1.0.23* The connectivity is poor and in and out of service, we pay good money to see our loved ones and to hear them talk and we have connectivity issues. Thank you for having the system in place but it don’t work and it needs updating so we can see our loved ones when they incarcerated. Thank you ## Most praised reviews (10 highest-rated) ### 5/5 — Video calls *2026-08-07, version 1.0.23* Very good video call ### 5/5 — Thank goodness *2026-07-16, version 1.0.23* This app and its abilities have changed my whole outlook, like by giving me a whole set of eyes and ears to be able to view and speak with my loved one even in the stressful times I pray that the people of NCIC sleep well at night, knowing that they have made a world of difference in all veterans with very little hope before I knew what possibilities were available to communicate with my loved one kudos ### 5/5 — Video call *2026-07-12, version 1.0.23* I like it happens to let me talk to my girlfriend really better than nothing 💙 ### 5/5 — Love ones *2026-07-11, version 1.0.23* I love the way they got this setup to still feel close to your love ones.. ### 5/5 — Wow they fixed it up! *2024-07-12* The user interface has significantly improved and it’s working smooth! **Developer response:** Thank you for great review CubinSeal! ### 5/5 — Good app on iPhone *2024-07-11* The act of going through an update shows NCIC is working to be better, so I will be positive. The NCIC app is a fantastic tool for families wanting to stay connected with their incarcerated loved ones. It does have its bugs, like logging me out for no reason. The mission to bridge the gap and maintain relationships despite the physical distance is truly commendable. The ability to text, share pictures, and video chat brings a much-needed sense of normalcy and connection. I'm under no disillusionment and know LEO is the largest consumer of the data generated from this app. However, I do have a couple of suggestions for improvement. The price per message feels a bit steep, especially considering the 200 character limit. Doubling the amount of characters per text would add great value if lowering the price isn't feasible. Additionally, expanding the selection of GIFs would add a fun, expressive element to our conversations. A lot of families using this app, are struggling financially. Having a number of free GIFs per day would be nice. A lot can be said with a GIF if the selection is broad. Perhaps one day, we might be able to play small games like chess, battleship or billiards. Overall, the NCIC app is a vital resource for staying in touch with loved ones and strengthening family bonds. This can not be overstated. Keep up the good work! **Developer response:** Hello Evan! We appreciate the kind and thorough review. We are actually not affiliated with LEO at all. I have passed your suggestions over to our development team. If you think of any cool ideas or run into any issues please reach out to us at MobileApp@ncic.com. ### 5/5 — David *2023-06-28* You all have been very king to my son. In a real world David would never have done this. He is very scared. And please watch him close. My mom desperately need hhim home to Tate care of her and my handicapped brother. She’s really sick with cancer. I won’t go on just pleas know He’s been taking care of her for 9 years. Thanks again to to the kind and helpful person I talked to ### 5/5 — Love *2022-10-20, version 1.0.13* I love the App! No issues this is the best provider ever. ### 4/5 — Horrific App *2026-06-13, version 1.0.23* The app is super glitchy, especially in the notification department, but support team is usually quick and helpful via email. ### 4/5 — notifications. *2026-06-06, version 1.0.23* not receiving notifications to check app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*