# NDB Neos — user reviews > 15 indexed App Store user reviews of NDB Neos by National Development Bank, rated 3.60/5 from 23 ratings. - Source: https://appshunter.io/ios/app/ndb-neos/id1467722307/reviews - App overview in markdown: https://appshunter.io/ios/app/ndb-neos/id1467722307.md - Rating breakdown: 5★ 12 · 4★ 3 · 3★ 1 · 2★ 1 · 1★ 6 ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad app *2026-05-29* Since i have start using this app I couldn’t log in to this app at all…there is a error coming and informed to online banking customer care for more than ten times, but still I didn’t get any answer from the bank..very disappointed **Developer response:** Hi, we apologize for the inconvenience caused & thank you for your feedback. Please send us your contact details (NIC & Contact number) to channels@ndbbank.com in order for us to address your concern. ### 1/5 — Forgot Password Option *2025-09-18* Please enhance the app by adding more options for password forgot (Eg - Email OTP). The current method isn’t always possible, especially when users don’t have their card and PIN, which can be challenging for overseas users. **Developer response:** Dear Valued Client, Sorry for the trouble you are experiencing with NDB NEOS app. For further assistance, please send us your contact details (NIC & Contact number) to channels@ndbbank.com. ### 1/5 — App does not work *2024-10-14, version 1.00.25* Now it’s worse. Always the app is down. Totally useless. ### 1/5 — App does not work *2024-09-26* App does not work. ### 1/5 — Doesn't work on an iPhone *2024-05-07* Tries to install the app multiple times on my iPhone 14 and it doesn't open. ### 1/5 — Can’t go beyond Terms and Conditions *2023-06-11, version 1.00.21* Got the prompt to reset password on first login. Then when entering the new password along with the username, I get the Terms and Conditions page with a button to Accept. When I tap Accept, I get a “Oops something went wrong” error message and can’t go beyond that point. ### 1/5 — So many Bugs *2021-07-30, version 1.00.15* Specially credit card account is rubbish on this app, most of the time not to displaying values ### 1/5 — App is not working in IPhone ? *2021-05-19, version 1.00.12* This app was perfect until the new update came along, now I’m keep getting a message saying “something wrong with your device” tried uninstalling the app and adding back and still doesn’t work. How to fix this issue? ### 2/5 — Proper testing required *2022-08-03, version 1.00.20* Thanks for the quick UI fixes. Your last version made the biometrics login button unreachable on an iPhone 12 which meant login was difficult. I can see you’ve corrected that but pls test these releases across all iPhone resolutions when changing the UI’s of the app. The app is generally good but it’s super frustrating when releases cause live issues. I do appreciate you fixed it quickly though. ### 2/5 — Crashing all the time *2020-01-27, version 1.00.04* What happened to the old app ??? It worked well enough ........ ## Most praised reviews (5 highest-rated) ### 5/5 — One of the best *2023-11-11* The experience I had using this app was very pleasant but recently I had an issue with face ID option is not available through the app, it’s grayed out. I can use my face ID with other bank apps but it isn’t working with this app. Except that this app is exceptionally good. ### 5/5 — Not loading properly *2019-12-08* It wasn't very responsive at first but i managed to logged in properly later on and used for few transactions. Wish the UI was cleaner. But functionally 4.5 stars now, good app ### 4/5 — Thanks for fixing *2026-05-19* Receipt sharing option is not working **Developer response:** Hi, we apologize for the inconvenience caused & thank you for your feedback. Please send us your contact details (NIC & Contact number) to channels@ndbbank.com in order for us to address your concern. ### 3/5 — Not working *2026-05-05* Receipt sharing option is not working ### 3/5 — App is not booting *2023-01-16, version 1.00.21* The app is stocked while booting. Please fix this up. I’m totally rely on this while performing transactions overseas. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*