# NEA Official — user reviews > 24 indexed App Store user reviews of NEA Official by Nepal Electricity Authority, rated 4.62/5 from 266 ratings. - Source: https://appshunter.io/ios/app/nea-official/id1639332704/reviews - App overview in markdown: https://appshunter.io/ios/app/nea-official/id1639332704.md - Rating breakdown: 5★ 197 · 4★ 27 · 3★ 11 · 2★ 9 · 1★ 6 ## What do users think of NEA Official? Overall sentiment: negative **Pros** - 👍 User-friendly design - 👍 Good for paying bills online - 👍 Helpful charts for cost and usage - 👍 Easy accessible and more information - 👍 Minimalistic design, top-notch government app - 👍 Best government app in Nepal - 👍 Very good app - 👍 One of the best Nepal government app - 👍 Very helpful app - 👍 Useful app **Cons** - 🐛 App not opening after update - 🐛 App not working on IOS - 🐛 App stuck in loading, no user data - 🐛 Bill check tab shows no data - 🐛 Offline paid bills record not shown - 🐛 Sign in problem, code not received - 🐛 App crashes on opening - 🐛 App is crashing - 🐛 Slow and hangs, not updated - 🐛 Bill notifications not working - 🐛 Current month bill not shown in time - 🐛 Arbitrary bill amounts, no meter check **Commonly reported bugs** - App not opening - App not working on IOS - App keeps loading forever and ends with an error - App does not load any user data - No data found on bill check tab - Offline paid bills record not shown - Sign in problem, code not received - App crashes when opening - App is crashing - New bill notifications not working - Current month bill not shown in time - Arbitrary bill amounts without meter check **Most requested features** - Smart meter availability - Offline bill data - Exportable data features - Push notifications for new bills ## Newest reviews (4 of 24) ### 3/5 — Online bill *2025-02-14, version 2.1.1* In my app when i try to pay bills through NEA app always shows no data found on bill check tab nor shows offline paid bills record. Please solve this issue so that we can pay monthly bills through NEA app. Thankyou ### 4/5 — Good *2023-09-10, version 2.05* Very helpful app ### 3/5 — Looking for update *2023-08-26, version 2.05* I am looking for offline bill data and need exportable data features. ### 3/5 — Not so good *2023-07-17, version 2.05* Why didn't show the current month bill in time ????????? ## Most critical reviews (10 lowest-rated) ### 1/5 — From Best to Useless – What a Joke! *2025-06-10, version 2.1.1* This app used to work like a charm—back when Kulman Ghising was leading the Nepal Electricity Authority. Everything ran smoothly, I paid all my electricity bills without hassle. But of course, our brilliant politicians had to ruin that too by removing someone who actually got things done. Now? This app is just a piece of junk. It’s been almost a month and I still can’t use it. It just keeps loading forever and ends with an error. I uninstalled, reinstalled, cursed it—nothing works. Feels like the app is also reflecting the current state of the NEA: broken, slow, and directionless. ### 1/5 — Not working *2025-05-28, version 2.1.1* Application is not working in IOS. ### 1/5 — Not responsive, always loading *2024-11-16, version 2.1.1* It used be very responsive and the features were great but in the last couple of months, the apps keep stuck in loading. Even after login, the app does not load any user data. Its useless now. ### 1/5 — बील *2024-09-20, version 2.1.1* मनोमानी बील तीर्न लगाउने परम्परा चलीराछ सामान्य घर को बील 4000/5000 नीकाल्नु कस्को गल्ती होला मीटर चेक नगरी बील पोस्ट गरेको अनुभब हुन्छ ### 1/5 — Sign in problem *2024-05-09, version 2.1.0* Not able to sign in. Code Nai ayena ### 1/5 — Please fix the crash issue *2024-02-10, version 2.0.10* The app crashes when opening the app. ### 1/5 — Crash *2023-12-10, version 2.0.9* App is crashing ### 1/5 — Waste of nepali people time *2023-11-21, version 2.0.8* This app is just for name. Slow and hang. Not updated. ### 2/5 — App Not Opening *2025-06-01, version 2.1.1* The app don’t even open to the screen after the update ### 2/5 — Need to Fix New Bill Notifications Issue *2023-10-13* I am using this app since long time and there has a tab for notifications but it’s not working. So, please fix this. Your app should have push notifications when new bill was issued. Now we need to check day by day for new bills after meter reading date. ## Most praised reviews (10 highest-rated) ### 5/5 — Smart meter *2025-09-12, version 2.1.1* When we get smart meter ### 5/5 — Very smooth *2024-10-22* The app does the basic functionality without any issues. The charts helps to determine the changing cost and consumed unit. ### 5/5 — Pay light bills *2024-09-09, version 2.1.1* Very good app for pay online light bill ### 5/5 — Useful app *2023-07-25, version 2.05* Useful app ### 5/5 — App *2023-03-08, version 2.0.2* Easy accessible and more information. User friendly. ### 5/5 — UI is great *2023-03-06* With a minimalistic design, it's a top-notch government app. ### 5/5 — Best government app in Nepal *2022-12-31, version 2.0.0* Whoever made this app should start getting contracts for all the government apps ### 5/5 — Very good *2022-11-18, version 1.0.8* Very good this apps ### 5/5 — One of the best nepal government app *2022-09-23, version 1.0.6* I havent see a better app than this for government app of nepal ### 4/5 — Bill check *2026-03-12, version 3.0.0* No data of Thim dc update bill --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*