# Neal St. Rewards — Live a rewarding life.

> Loyalty program linking payment cards to earn points and discounts. (iPhone/iPad app by Neal Street Technologies Limited.)

- Source: https://appshunter.io/ios/app/neal-st-rewards/id784476390 (this page in markdown: same URL + `.md`)
- Developer: [Neal Street Technologies Limited](https://appshunter.io/developer/784476393)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.33/5 from 9 App Store ratings · 113 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 112 MB
- Languages: Czech, English, Hungarian, Icelandic, Polish, Portuguese, Slovak, Swedish, Turkish
- Released: 2014-01-06
- Data updated: 2026-08-31
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/neal-st-rewards/id784476390/reviews.md

## What is Neal St. Rewards?

Unlock exclusive perks with Neal Street Rewards!
Turn your payment card into your loyalty card with Neal Street Rewards. Collect points every time you spend at any store offering Neal Street Rewards and unlock offers and discounts.
Easy and convenient
Neal Street Rewards is fast, free, and easy to use. Just link your preferred payment card or ApplePay details once, and start earning

## Key features

- Link payment card or ApplePay
- Automatic point collection
- Unlock exclusive offers
- Earn discounts
- Easy and convenient to use
- Free to join

## What do users think of Neal St. Rewards?

Overall sentiment: negative

**Pros**

- 👍 Easy to use and navigate
- 💰 Collect points and offers
- ☕ Excellent drinks and food
- 🌟 Friendly and competent staff
- 💯 Great loyalty point system
- 🚀 Efficient payment and scanning
- 🎁 Freebies and rewards
- ✨ Convenient for regular customers
- 👍 Clean and tidy environment
- 😊 Staff always have a chat

**Cons**

- ❌ Requires payment card linkage
- 🐛 App not working/unusable
- 😞 Truly terrible customer service
- 🔒 Overkill security and verification
- 📉 Poor reward options/limited use
- ⏳ Slow response times from support
- 🚫 Blocked accounts with no warning
- 🔄 Frequent app rebranding/name changes
- 💳 Payment issues/card not working
- 🤷 Staff unaware of issues
- 🚫 Cannot redeem points/vouchers
- ❌ Invasive permissions required
- 🤔 Confusing rebranding
- 👎 Useless app
- 😠 Frustrating app
- 🚫 Not working in specific stores
- 💸 Points required for rewards increased
- 🗣️ Generic responses from support
- 📞 No telephone number provided for support
- 📧 Personal details requested via email
- 🪫 Phone brightness dims on WiFi
- ⚠️ Not as good as it used to be
- 🚫 Cannot pay with cash
- 💸 Extra charge for bringing own cup
- 🤷 Limited choices for points
- ❓ Business name shows as NA on bank statement
- 😞 Feeling conned by reward system
- 🚫 Apple Watch support removed
- 💡 Wish to save loyalty cards in Apple Wallet
- 🤔 Multiple purchases on one transaction difficult
- ❌ Apple Pay needs sorting

**Commonly reported bugs**

- App not working
- Payment issues
- Card not linking/recognizing
- QR code not displaying for payment
- Vouchers fail and stay in the app
- Points not awarded or tracked
- Login problems (e.g., Apple sign in)
- Accounts blocked without warning
- Customer support unavailable or unhelpful
- App dims phone brightness
- Amex stopped working
- ApplePay stopped working
- Inability to redeem voucher
- Contact support unavailable
- Number in use by another user error
- Planet Organic points usage issues
- Phone number verification issues
- Lost vouchers after rebranding
- Teya device stopped working
- Reward stamps not converting to vouchers
- Process to raise issues deletes queries
- Error notice when paying
- Cannot pay without error
- Cannot scan and pay
- QR code not generated
- App crashes
- App freezes
- Incompatible with older devices
- Shared WiFi network prevents sign up
- Forgotten honey pot
- Bug not resolved after 3 months
- Inability to buy offers due to bug
- Tickets closed without solving
- Cannot use app in store
- Loyalty points not logging
- System fails to process voucher
- App dsnt work in store with functioning bankcard
- UX wise was better before
- Quick access to payment needed

**Most requested features**

- Allow saving loyalty cards in Apple Wallet
- More diverse and frequently updated reward options
- Ability to pay with cash
- Option for dark mode
- Improved descriptions for app updates
- Integration with Apple Pay for payments where final amount is unknown
- Allow topping up from bank account directly
- Support for Apple Watch functionality

## Recent user reviews (10 of 113)

All indexed reviews: https://appshunter.io/ios/app/neal-st-rewards/id784476390/reviews.md

### 1/5 — Poor support

*2026-07-21, version 8.48.0*

App leaves your screen brightness at minimum, a small irritating bug that did be easy to fix. Support was no help!

### 5/5 — THE best coffee shop !

*2026-05-24*

Love love love the new Coffee House in Wigan. Fresh, vibrant and exciting. The staff are all so warm and welcoming and get to know you and your preferences. This really makes a difference as other coffee shops do not have the personal touch. The decor and facilities in store are second to none with no expense spared. The selection of hot and cold beverages and food are exceptional. We definitely recommend CH to all our friends and wouldnt go anywhere else. Well done to Jordan and ALL the team at Wigan CH.

**Developer response:** Thank you so much for your encouraging star ratings! We are glad you've had a great experience.

### 1/5 — Payment

*2026-04-22, version 8.44.0*

You have to have a payment card linked to the app I don’t put payment cards on my phone so it’s not of any use or interest to me

### 5/5 — Miss McHale

*2026-01-31, version 8.39.0*

I’m so glad I got this set up and have begun to collect points and offers, as I shop here a lot

### 5/5 — Sale Coffee House

*2026-01-14, version 8.38.0*

My wife and I are regular customers in your Sale branch. We’re always well looked after by Dawn and her competent and friendly staff, apart from the excellent drinks and food. We’ve been to many other coffee shops, including others in your group - Sale is definitely the best, ‘our go to’ place.  Well done guys.

### 5/5 — Best coffee in town

*2025-12-12, version 8.36.0*

Coffee shop in St John’s precinct Liverpool 
The staff are really nice always have a chat  coffee an food fresh n delicious 
Plus the tables are always clean and tidy

### 1/5 — Rubbish

*2025-12-11, version 8.36.0*

Outdated and awful

### 5/5 — Liscard

*2025-11-22, version 8.34.0*

Very clean friendly staff very helpful enjoyed being in there

### 1/5 — Truly terrible customer service

*2025-10-24, version 8.33.0*

Have never experienced such poor customer service. Blocked several family members’ accounts with no warning and has been extremely unhelpful and slow since. They’ve just shared generic responses with no real solution.

### 5/5 — Mr Murphy

*2025-08-09, version 8.25.0*

It’s a very clean SHOP in Bootle & the staff are very friendly

## Frequently asked questions about Neal St. Rewards

### What does Neal St. Rewards do?

Neal St. Rewards allows you to link your payment card or ApplePay details to earn points automatically every time you spend at participating stores. These points can then be used to unlock exclusive offers and discounts.

### How do I earn points with Neal St. Rewards?

You earn points simply by spending at any store that offers Neal Street Rewards. Once you've linked your preferred payment card or ApplePay, points are collected automatically without any extra steps.

### Is Neal St. Rewards free to use?

Yes, Neal Street Rewards is described as fast, free, and easy to use. There is no cost to join or use the service to start collecting points and unlocking offers.

### What kind of offers can I get?

By collecting points, you can unlock exclusive offers and discounts at participating stores. The specific offers and discounts will vary depending on the retailers involved in the Neal Street Rewards program.

### How do I link my payment card?

You can link your preferred payment card or ApplePay details once within the app. This setup process is designed to be quick and straightforward, allowing you to start earning rewards immediately.

## Version history (last 5 releases)

### 8.52.0 — 2026-08-31

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app.

### 8.51.0 — 2026-08-26

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app.

### 8.50.0 — 2026-08-17

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app.

### 8.49.0 — 2026-07-28

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app.

### 8.48.0 — 2026-06-26

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app.

## More apps by Neal Street Technologies Limited

- [Harris + Hoole](https://appshunter.io/ios/app/harris-plus-hoole/id686453733)
- [Caffè Nero](https://appshunter.io/ios/app/caffe-nero/id1209864393)
- [Yoyo](https://appshunter.io/ios/app/yoyo/id1531336570)

All apps by Neal Street Technologies Limited: https://appshunter.io/developer/784476393

## Related topics

[neal](https://appshunter.io/ios/topics/neal)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*