# Neal St. Rewards — user reviews > 113 indexed App Store user reviews of Neal St. Rewards by Neal Street Technologies Limited, rated 4.33/5 from 9 ratings. - Source: https://appshunter.io/ios/app/neal-st-rewards/id784476390/reviews - App overview in markdown: https://appshunter.io/ios/app/neal-st-rewards/id784476390.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Neal St. Rewards? Overall sentiment: negative **Pros** - 👍 Easy to use and navigate - 💰 Collect points and offers - ☕ Excellent drinks and food - 🌟 Friendly and competent staff - 💯 Great loyalty point system - 🚀 Efficient payment and scanning - 🎁 Freebies and rewards - ✨ Convenient for regular customers - 👍 Clean and tidy environment - 😊 Staff always have a chat **Cons** - ❌ Requires payment card linkage - 🐛 App not working/unusable - 😞 Truly terrible customer service - 🔒 Overkill security and verification - 📉 Poor reward options/limited use - ⏳ Slow response times from support - 🚫 Blocked accounts with no warning - 🔄 Frequent app rebranding/name changes - 💳 Payment issues/card not working - 🤷 Staff unaware of issues - 🚫 Cannot redeem points/vouchers - ❌ Invasive permissions required - 🤔 Confusing rebranding - 👎 Useless app - 😠 Frustrating app - 🚫 Not working in specific stores - 💸 Points required for rewards increased - 🗣️ Generic responses from support - 📞 No telephone number provided for support - 📧 Personal details requested via email - 🪫 Phone brightness dims on WiFi - ⚠️ Not as good as it used to be - 🚫 Cannot pay with cash - 💸 Extra charge for bringing own cup - 🤷 Limited choices for points - ❓ Business name shows as NA on bank statement - 😞 Feeling conned by reward system - 🚫 Apple Watch support removed - 💡 Wish to save loyalty cards in Apple Wallet - 🤔 Multiple purchases on one transaction difficult - ❌ Apple Pay needs sorting **Commonly reported bugs** - App not working - Payment issues - Card not linking/recognizing - QR code not displaying for payment - Vouchers fail and stay in the app - Points not awarded or tracked - Login problems (e.g., Apple sign in) - Accounts blocked without warning - Customer support unavailable or unhelpful - App dims phone brightness - Amex stopped working - ApplePay stopped working - Inability to redeem voucher - Contact support unavailable - Number in use by another user error - Planet Organic points usage issues - Phone number verification issues - Lost vouchers after rebranding - Teya device stopped working - Reward stamps not converting to vouchers - Process to raise issues deletes queries - Error notice when paying - Cannot pay without error - Cannot scan and pay - QR code not generated - App crashes - App freezes - Incompatible with older devices - Shared WiFi network prevents sign up - Forgotten honey pot - Bug not resolved after 3 months - Inability to buy offers due to bug - Tickets closed without solving - Cannot use app in store - Loyalty points not logging - System fails to process voucher - App dsnt work in store with functioning bankcard - UX wise was better before - Quick access to payment needed **Most requested features** - Allow saving loyalty cards in Apple Wallet - More diverse and frequently updated reward options - Ability to pay with cash - Option for dark mode - Improved descriptions for app updates - Integration with Apple Pay for payments where final amount is unknown - Allow topping up from bank account directly - Support for Apple Watch functionality ## Newest reviews (12 of 113) ### 4/5 — General *2025-04-17, version 8.19.0* We visit your stores regularly (and really enjoy) service and hygiene great but lately things could be updated, menu needs changes (smoked meats ) newer staff need to uphold your great standards ( stop using phones and feet off furniture) ### 1/5 — Poor reward options *2025-02-12, version 8.17.0* We used to have a good selection of rewards to use points. These are now very restricted- what benefits are there is the rewards are so poor- surely like supermarkets loyalty schemes it should be related to what each user buys ### 3/5 — Limited use for points *2025-02-05, version 8.16.0* The app is easy to use and it’s great to get a free drink after completing a stamp card. However, the options to use the points are very limited and not attractive, so that’s very disappointing ### 1/5 — Useless app *2024-12-22, version 8.15.0* Requires too many invasive permissions. Goes through several series of rebranding to confuse you. It randomly stops working. The staff at the stores you can use this at despise it. Don’t bother. ### 1/5 — Pretty poor app *2024-12-09, version 8.15.0* This app worked well when it was branded as Teyu but appears to not be working as Neal Street. Reward stamps do not appear to be being converted into reward vouchers and the process to raise issues keeps deleting my queries without being answered. ### 1/5 — Terrible *2024-11-30, version 8.15.0* Have been waiting for update to Neal street to fix the payment issues. But no change. Cannot pay without an error notice popping up. Useless and frustrating app. ### 1/5 — Worst App Ever, Don’t Bother *2024-11-29, version 8.15.0* The security on this app is tighter than Fort Knox and it’s overkill and ridiculous for a rewards app. It’s impossible for me to sign up because I’m using a shared WiFi network. ### 1/5 — That’s two days in a row forgetting the honey pot *2024-11-27, version 8.15.0* That’s two days in a row forgetting the honey pot ### 1/5 — Bug Not Resolved After 3 Months *2024-11-25, version 8.15.0* I raised an issue about this app not tracking purchases and therefore not being allocated the appropriate rewards, on the 6th August and it has never been fixed. I have been told several times, “your issue has been referred to the relevant team for investigation” but I have never heard from that team. I have asked for a telephone number because I would like to speak to someone about this issue but a number has never been provided. I would rate this company 1/10 for customer service. ### 1/5 — Amex stopped working *2024-11-21, version 8.15.0* Amex stopped working. Also, stop keep changing the name of the app. ### 1/5 — Still can’t use it in store! *2024-11-18, version 8.15.0* Planet Organic Hampstead still not accepting payment using the app… so what’s the point! ### 1/5 — Good Rewards but support almost not existent *2024-11-16* For a tech company, it is pretty weird that they NEVER have ETAs to solve bugs/issues you submit to them, even quite important (like inability to buy offers displayed on the app due to a bug). As long as it works, it is fine but if something goes wrong, they never have a solution UPDATE : they are becoming more and more useless - now they close tickets without solving them. UPDATE2: it is official - they do not care about fixing stuff. It is a shame because they offer good incentives, would take much to jump to 5*. **Developer response:** Hello. We are sorry to hear that your experience with our app did not meet your expectations. Could you please send us an email to rewardshelp@teya.com so we may have a look into this issue for you? We look forward to your email. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor support *2026-07-21, version 8.48.0* App leaves your screen brightness at minimum, a small irritating bug that did be easy to fix. Support was no help! ### 1/5 — Payment *2026-04-22, version 8.44.0* You have to have a payment card linked to the app I don’t put payment cards on my phone so it’s not of any use or interest to me ### 1/5 — Rubbish *2025-12-11, version 8.36.0* Outdated and awful ### 1/5 — Truly terrible customer service *2025-10-24, version 8.33.0* Have never experienced such poor customer service. Blocked several family members’ accounts with no warning and has been extremely unhelpful and slow since. They’ve just shared generic responses with no real solution. ### 1/5 — Locked out after 4 years member *2025-08-07, version 8.25.0* Been a member since 2021, and decided to update the app (was still on the old Teyo Rewards branding). Went to scan and didn’t work so decided to logout and now I can’t log back in. All my rewards gone after 4 years. Customer support + dev team is seemingly slow to provide any solutions or progress. I can’t even create a new account because it requires a phone number which I already registered. ### 1/5 — Terrible *2025-07-06, version 8.24.0* Fails to award point and claim valid vouchers have been used ### 1/5 — Error *2025-05-31, version 8.23.0* App not working ### 1/5 — Just awful. *2025-05-24* I can’t use the individual Coffee #1 app because it’s part of the same group and won’t accept my mobile as it says it’s in use by “another user”. It’s not in use by another user, it’s in use by me…the same user! Even when I try to change my registered number in the app to my daughter’s number, it still shows it’s in use by someone else, and she doesn’t have either app so I have no idea why it’s saying that. A ridiculous amount of verification and messing around just to get some loyalty stamps. I’ve requested my account be deleted and I’ll have to get a physical stamp card instead. What a joke. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 1/5 — Shocking *2025-05-12, version 8.21.0* Shocking customer service. Such slow response times. Block my account multiple times because my phone number hasn’t been verified, then blocks my account as soon as I try to verify it. They have asked for bank statements, mobile phone statements, proof of address. This is literally just for Caffè Nero. I’m not sure who they think they are. It’s wild. ### 1/5 — Log in problems *2025-02-15, version 8.17.0* Can’t Login thru Apple sign in, unusable ## Most praised reviews (10 highest-rated) ### 5/5 — THE best coffee shop ! *2026-05-24* Love love love the new Coffee House in Wigan. Fresh, vibrant and exciting. The staff are all so warm and welcoming and get to know you and your preferences. This really makes a difference as other coffee shops do not have the personal touch. The decor and facilities in store are second to none with no expense spared. The selection of hot and cold beverages and food are exceptional. We definitely recommend CH to all our friends and wouldnt go anywhere else. Well done to Jordan and ALL the team at Wigan CH. **Developer response:** Thank you so much for your encouraging star ratings! We are glad you've had a great experience. ### 5/5 — Miss McHale *2026-01-31, version 8.39.0* I’m so glad I got this set up and have begun to collect points and offers, as I shop here a lot ### 5/5 — Sale Coffee House *2026-01-14, version 8.38.0* My wife and I are regular customers in your Sale branch. We’re always well looked after by Dawn and her competent and friendly staff, apart from the excellent drinks and food. We’ve been to many other coffee shops, including others in your group - Sale is definitely the best, ‘our go to’ place. Well done guys. ### 5/5 — Best coffee in town *2025-12-12, version 8.36.0* Coffee shop in St John’s precinct Liverpool The staff are really nice always have a chat coffee an food fresh n delicious Plus the tables are always clean and tidy ### 5/5 — Liscard *2025-11-22, version 8.34.0* Very clean friendly staff very helpful enjoyed being in there ### 5/5 — Mr Murphy *2025-08-09, version 8.25.0* It’s a very clean SHOP in Bootle & the staff are very friendly ### 5/5 — Mr William Hughes *2025-06-19, version 8.23.0* I’m a regular at the coffee house in Huyton Village, and I would like to say “ the staff are wonderful “ they are always very friendly and helpful, there is two new members of the team, Megan and Vicky and they look to have fitted in perfectly, excellent staff and customer service. Keep up the outstanding service ### 5/5 — Widnes *2025-01-29, version 8.16.0* We visit your site regularly and normally get a fair service, but on a recent visit was disappointed with the level of staff and the quality of service. ### 5/5 — This is a real app *2024-04-07* At first, I thought this was a fake app that appears to have loyalty schemes at Cafe Nero, Coffee1, Dunkin'. This is a real one. It is so convenient for who wants to have everything in one app. All your other accounts will be linked for some reason, including your cards. However, it does requires to create a new account and password. With the same email address, though different passwords, all other accounts will be linked. **Developer response:** Thank you for your support! ### 5/5 — Yo-yo app *2022-01-10, version 7.76.0* This app is dead handy as it means I don’t have to going into my bag for my bank card when my hands are full. Was dead easy to set up and go. Love using it in my local shop for my coffee. Would recommend downloading this app. 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*