# Neato Burrito Now — user reviews > 31 indexed App Store user reviews of Neato Burrito Now by ThinApp Solutions LLC, rated 2.00/5 from 18 ratings. - Source: https://appshunter.io/ios/app/neato-burrito-now/id1523248931/reviews - App overview in markdown: https://appshunter.io/ios/app/neato-burrito-now/id1523248931.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 1 · 2★ 2 · 1★ 9 ## Newest reviews (10 of 31) ### 2/5 — Buggy App - Unable to use *2020-08-19, version 1.3* I was so stoked Neato is back but I was disappointed I was unable to use the app to earn rewards or to order & pay. I cannot add funds to my e-wallet and the app keeps closing out. ### 1/5 — worst app *2020-08-08, version 1.1* the app simply does not do what it was designed to do. i have spent a maddening hour just trying to open the app, but it crashes every time. neato burrito wasted time and money developing an app to reopen during the pandemic when they could have switched to a phone order system or added online ordering functionality to their website. foolish. ### 1/5 — App opens and that’s it. *2020-08-08, version 1.1* I open up the app and try tapping on any icon and it does nothing. ### 1/5 — Nothing works *2020-08-08, version 1.1* I downloaded the app and when it doesn’t crash on the loading screen, none of the buttons work. I see the UI but non of the buttons do anything. It’s like it is frozen. ### 1/5 — hours of service? *2020-08-07, version 1.1* Absolutely no where is it posted the hours of the store and every time i go on the app it will never let me order. i pre loaded the card and everything and i now just have money sitting on a card that i can’t use because of this stupid app. ### 1/5 — iphone SE 1st gen problems *2020-08-07, version 1.1* UI is all messed up on iphone 1st gen SE resolution. can't sign-up, text overlaps, and buttons are halfway off screen. app is not designed for iphone 5 thru SE 1st gen displays. also time was weird when i placed my order. local time was 11 but the app was saying it was 10 and i couldn't order until 10:45. i waited until 11:45 and was able to order. ### 1/5 — i miss neato *2020-08-06, version 1.1* the app never works. this is my 4th day trying to order and it never works i just want my burrito :( ### 1/5 — Broken *2020-08-04, version 1.1* App is completely broken. Doesn’t load menu other than sides. Also allows users to order while the location is closed. ### 1/5 — Needs many fixes *2020-08-04, version 1.0* Horrible UI design. Must agree to a TOS but none available to read. Entering phone number on profile appears to lead to a possible security vulnerability. App freezes constantly during use due to background IO operations that block UI. Order tracking displays a photo of logo and no further info. There are numerous other small details an experienced application developer would resolve before allowing this app to go live. Please attempt to perform some robust testing before pushing updates to production use. I have little faith that this app will allow me to patronize one of my favorite eateries much longer in it’s current state. ### 1/5 — Broken *2020-08-04, version 1.0* Doesn’t work on android and won’t let you pay on Apple ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-08-01, version 1.5* The app crashes every time I try to sign in or do a forgot password. Not able to utilize any rewards. ### 1/5 — Remove this from App Store *2026-01-19, version 1.5* I downloaded this and tried to use it and it kept crashing. Turns out it hasn’t been updated in five years. Why is this even still in the App Store? ### 1/5 — No longer works *2024-04-04, version 1.5* I assume they stopped supporting this app. You can’t select a location to order, forced to just use the regular website. ### 1/5 — Garbage *2023-06-23, version 1.5* I love NB but this app is atrocious. Freezes, crashes, dead links. I’ve passed on ordering because of it. ### 1/5 — Doesn’t work *2023-06-23, version 1.5* The app consistently bad for the several years that I have had it. It does not show the store locations or allow you to order. Just go to the store and wait I guess. ### 1/5 — No point *2021-03-26* I can mobile order, but there’s no way to link to my rewards atall! ### 1/5 — Doesn’t work *2020-08-29, version 1.3* Crashes every time I refresh locations and always says “mobile orders paused” no matter what time of day. ### 1/5 — Error creating Square ID *2020-08-19, version 1.3* I absolutely love your food and I'm very glad you're open again, but this app won't let me finalize and pay for my order and you're currently making us order exclusively via the app. ### 1/5 — Hungryman *2020-08-10, version 1.3* App freezes randomly. Won’t let me checkout says server may be busy. ### 1/5 — Not Working *2020-08-08, version 1.1* I’ve downloaded the app and it doesn’t work at all. I open it and it’s just a frozen screen on the home page of the app. ## Most praised reviews (10 highest-rated) ### 5/5 — wow *2021-05-15, version 1.5* food is so good i would give up my first born for a cowboy crunch and cherry soda i am not kidding wow ### 5/5 — The app works just fine with the se *2020-08-10, version 1.3* I have the SE and the app isn’t glitchy at all. It actually works really well. Would recommend ### 5/5 — Welcome back!!! *2020-08-10, version 1.3* I’m so happy about this new format of Neato. We missed you so much! ### 5/5 — Working on it!! *2020-08-05, version 1.1* I understand that it’s a new app and they’re trying to work through bug fixes!! It’s a good layout for the app and although it isn’t working yet it’s gonna be nice for Neato Burrito to finally be back! I don’t get the need for negative reviews when Neato Burrito isn’t fully open yet and it’s just testing! ### 5/5 — I missed you *2020-08-04, version 1.1* Thank you for coming back Neato. I was craving a burrito a few weeks ago and had to go to.... Moe’s. It made me want to cry and throw up. Now that you’re back I’ll be eating here at least once or twice a week ### 4/5 — Much Improved! *2020-10-29, version 1.4* I had a ton of issues when this site was rolled out- glad to see they’ve all been addressed. No issues in the last month or so!! Only suggestions: skip the signature (if I can buy a computer without signing, why do I need to sign for a $10 burrito?), and I’d love the ability to leave tips for the hardworking employees during all of this. ### 3/5 — Apple Pay? *2020-12-05, version 1.5* Why isn’t there a option for Apple Pay. I don’t want to store my credit card on the app. Or at least put a add card info option in the credit card pay area. ### 3/5 — The app is buggy and it’s hard to tell which locations are at capacity with orders *2020-08-15, version 1.3* App crashes every time you refresh the location. ### 2/5 — App Crashes and is Randomly Unresponsive *2020-12-24, version 1.5* When attempting to add money to my wallet, the app simply crashes. Meanwhile, I have a ton of points that I can’t use because the wallet feature won’t work! On top of what was mentioned above, the app is terribly temperamental in it’s responsiveness. I can’t believe this app has been out for several months and is still this buggy. It appears that whoever designed this app didn’t test it, or if they did test it they didn’t test it thoroughly. ### 2/5 — Nice Idea, Poor Execution *2020-09-10, version 1.3* Easy to assemble order, can never checkout. Once order is assembled it has you sign and then always get “error creating square ID”. Tried on 4 different iPhones and two iPads with same result. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*