# Neatsy Health — Remote Care — user reviews > 165 indexed App Store user reviews of Neatsy Health by Neatsy, Inc., rated 4.60/5 from 1,086 ratings. - Source: https://appshunter.io/ios/app/neatsy-health-remote-care/id1483925852/reviews - App overview in markdown: https://appshunter.io/ios/app/neatsy-health-remote-care/id1483925852.md - Rating breakdown: 5★ 902 · 4★ 78 · 3★ 27 · 2★ 12 · 1★ 67 ## What do users think of Neatsy Health? Overall sentiment: positive **Pros** - 👍 Accurate foot scanning - 🚀 Efficient foot analysis - 💡 Helpful health insights - 👍 Reliable shoe recommendations - 🚀 Fast and easy to use - 👍 Detailed foot measurements - 💡 Posture and mobility guidance - 👍 Injury prevention features **Cons** - 🐛 Inconsistent scan results - 💰 Expensive subscription - 🔍 Limited brand/model selection - 🔍 Lack of audio/visual guidance for exercises - 🔍 Unclear subscription details - 🔍 Difficult to cancel subscription **Commonly reported bugs** - Scan failure on certain devices - Inability to progress past certain screens - Incorrect size recommendations **Most requested features** - Ability to store multiple user profiles - Integration with LIDAR for more accurate scans - Expanded brand and model selection - Audio/visual instructions for exercises - Transparent subscription pricing and management ## Newest reviews (13 of 165) ### 5/5 — Local physio *2025-11-02, version 1.82* This app connected me with a great local physio based on my scan results. Between the shoe finder, the posture exercises, and the professional network, it’s a complete ecosystem for foot and mobility health. ### 5/5 — This is a great app *2025-09-07, version 1.82* Awesome app ### 5/5 — Posture correction *2025-08-29, version 1.82* I find the simple exercises as a beginner to be beneficial in assisting me in correcting years no decades no a lifetime of poor posture ### 3/5 — It’s good *2025-07-14, version 1.82* Great app to assist you with exercise for your posture but a little expensive ### 3/5 — Could be a 5 star, but it’s not. *2025-06-29, version 1.82* So far, I like it. My comments are: they go straight into the exercise giving you no time to understand the movements. It would be better if they did a quick intro before the timer starts. I’d also like some audio instruction on what to focus on ie. keep abs tight, pull chin in, squire shoulder blades etc. I’d give it a five with those changes. ### 2/5 — Early review *2025-06-26, version 1.82* I don’t know if I am even doing these exercises correctly. There is no tutorial, no ready set go just go! And some clips I can’t even see the whole person. I will keep going and report back ### 5/5 — Ankle exercises *2025-06-02, version 1.81* Great little combination- excellent for my ankles and lower legs - thank you ### 2/5 — Meh *2025-05-16* Not that useful. Promises a comprehensive profile if you subscribe but there’s nothing comprehensive about it. It just tells you what conditions your feet are at higher risk for and gives recommendations on exercises you can find anywhere for free if you spend some time looking. It’s final advice is probably just telling you what you were trying to avoid by using the app, see a Doctor. I personally got nothing out of it. Overall just a waste of my money. **Developer response:** Thanks for sharing your opinion. Sorry we missed the mark. Our subscription delivers personalized risk profiles, tailored exercises, and progress tracking — we’ll keep working to improve. ### 5/5 — Thanks *2025-02-28, version 1.80* I especially love the AR/AI technology, it’s fascinating how accurately it scans your feet. Plus, the health insights about bunions and pain locations have helped me address issues before they worsen. ### 5/5 — Real good *2025-02-27, version 1.80* As someone who loves sneakers, this app is a dream come true! The 'Fit Rating' system ensures every pair I buy feels perfect. A must-have for sneakerheads and fitness enthusiasts alike. ### 5/5 — Shoe comfort guide *2025-02-26* If you want comfort and support, look no further because this is the app for you. The content library is packed with valuable tips, and the shoe recommendations were spot-on too. ### 2/5 — Feel scammed *2025-02-25, version 1.80* The app clearly doesn’t own the videos so you can’t see the exercises correctly. It’s weird. ### 5/5 — Problematic area detection *2025-02-25, version 1.80* This app is incredible for anyone dealing with foot pain. After scanning my feet, Neatsy identified problem areas and connected me with healthcare professionals who could help. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be a good app *2026-08-06, version 1.82* Years ago this was a great app to find what shoes would fit well. Unfortunately the shoes are a few years out of date at this point and the devs have focused on useless ai chatting rather than its actual useful features. ### 1/5 — Hide subscription fees *2026-06-30, version 1.82* There is a cheap 7 days trail but, if your not careful the follow of the app takes you to some online doctor, if you press the button to look inside you get charged £19 straight away! Lucky my card blocked it! Also, they tried to take £39.99 a few days later! The cancel it was a nightmare too, they want to you contact their support team, then fill out an a long online form. ### 1/5 — SUBSCRIPTION TRAP-Avoid at all Costs! *2026-03-02, version 1.82* This company uses 'dark patterns' to make it nearly impossible to cancel. They push you to sign up on their website so you can’t manage the subscription through the App Store. I tried to cancel months ago, yet they continued to charge me $295 for an app I never used once. Their support (Great Apps) refused a refund despite zero usage logs. Honestly, a simple, free YouTube video on my specific issue was 100x more helpful and didn't cost me $300. This is a total scam designed to bleed your bank account. Go to YouTube instead! ### 1/5 — Misleading *2026-02-10, version 1.82* I was charged two amounts without clear authorization, and the app experience was materially different from what was shown in the advertisement that led me to purchase. When I attempted to request a refund right away, the process was unexpectedly difficult and required unreasonable proof. Overall, this felt misleading and poorly handled. ### 1/5 — Total Scam do not fall for *2026-02-07, version 1.82* This ‘company’ charged me 3 times in one month, wants to charge you $35 for exercise you can get for free. Don’t be a sucker like I was. ### 1/5 — They won’t let you cancel your subscription *2026-01-15, version 1.82* I attempted to cancel my subscription by emailing my request to do so - per their instructions. The automated monthly charges have not stopped. ### 1/5 — Hidden Subscription Details *2025-03-01, version 1.80* This app lacks transparency about its subscription plans. There is no pricing information within the app or on the App Store. I somehow ended up subscribing via the web, but after that, I couldn’t even see the details of my plan only its name, with no mention of the monthly cost. For such an expensive app, hiding this information feels misleading. Users should have clear access to their subscription details! ### 1/5 — Customer service horrible *2025-01-31, version 1.80* I cancelled this previously and they continued to charge. ### 1/5 — Very unhappy customer *2024-12-12* I subscribed to this as I was keen to try it, but my foot doctor advised me against it as I have very particular feet problems, so fair enough, I thought I would just cancel it. Nowhere on the app or website does it give the option of cancelling it, and despite my emailing for assistance in cancelling a few weeks ago, I never heard back and have just been charged another $29 for something I cannot use. I have now emailed again asking for immediate assistance in cancelling, and really hope I am heard this time. I will not subscribe to an app ever again without first ensuring that it provides an easy way to cancel the subscription if desired. My mistake, but a costly one, and unfortunately I cannot recommend this app for that reason. **Developer response:** We’re sorry to hear about your experience. Please contact support@neatsy.ai, the correct email for assistance. Our team always replies to emails within 1 business day and will promptly help cancel your subscription. Thank you for your feedback—it helps us improve! ### 1/5 — Scam - weekly debit from your account *2024-03-24, version 1.73* This app is a scam. They will debut 19.50 weekly after the first 11.50 that is supposed to be enough. And they have no customer service to manage the subscription. Beware. There are some exercises but nothing tailored. ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2025-11-09* The 3D foot scan using my phone's camera is amazing. It provides an incredible level of detail about my arch type and width. Besides that, the AI insights are genuinely useful for me as a runner. ### 5/5 — No guessing *2025-11-09, version 1.82* As a sneaker collector, buying online was always a gamble, that's why I find extremely useful the fit rating feature from this app. So no more guessing if new sneakers will fit or be good for my body. ### 5/5 — Tailored mobility *2025-11-08* I wanted to improve my overall wellness but didn't know where to start. Neatsy gave me simple, actionable exercises for my posture and mobility. The guidance is clear and tailored to my body's specific needs. ### 5/5 — Sneaker guidance *2025-11-07, version 1.82* I love how this app turns something vague like "foot comfort" into concrete data. Knowing my exact arch type, width, and pronation have helped me make informed decisions in terms of what sneaker should I buy. ### 5/5 — Money saved *2025-11-06, version 1.82* I hate shoe shopping, but somehow Neatsy’s precise recommendations gave me the confidence to order two pairs online. Both fit perfectly the first time. The app saved me time, money, and frustration. ### 5/5 — Injury prevention *2025-11-05, version 1.82* This app is brilliant for catching potential issues early. It identified my slight overpronation before it became a real problem. The recommended exercises are now part of my routine to prevent future injury. ### 5/5 — Scan effectiveness *2025-11-04* I thought the scan would be a gimmick, but the analysis was scarily accurate. It pinpointed my exact pain locations and explained why my old shoes were uncomfortable. I now recommend this app whenever I can. ### 5/5 — Thanks *2025-11-04* The 3D foot scan using my phone's camera is amazing. It provides an incredible level of detail about my arch type and width. Besides that, the AI insights are genuinely useful for me as a runner. ### 5/5 — Great app *2025-11-03, version 1.82* I've had foot pain for ages but never knew why. In minutes, Neatsy identified my bunion tendency and high arches. The personalized exercise plan and shoe recommendations have finally given me relief. ### 5/5 — Pain improvement *2025-11-03, version 1.82* This app didn't just recommend shoes; it analyzed my gait and pronation and gave me targeted exercises. I've struggled with shin splints for years, but now my comfort and speed have improved dramatically. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*