# Nebraska Blue — user reviews > 38 indexed App Store user reviews of Nebraska Blue by Blue Cross and Blue Shield of Nebraska, rated 4.10/5 from 504 ratings. - Source: https://appshunter.io/ios/app/nebraska-blue/id6741164331/reviews - App overview in markdown: https://appshunter.io/ios/app/nebraska-blue/id6741164331.md - Rating breakdown: 5★ 350 · 4★ 39 · 3★ 11 · 2★ 20 · 1★ 84 ## What do users think of Nebraska Blue? Overall sentiment: positive **Pros** - 🚀 Easy access to benefits - 👍 User-friendly app - 🔒 Convenient login with Face ID - 🚀 Efficient access to claims and prescriptions **Cons** - 🐛 Face ID login not stable - 🐛 Crashes on launch - 🐛 Inconsistent navigation between screens **Commonly reported bugs** - Face ID login fails after some time - Crashes on first launch **Most requested features** - Dark mode option - Improved Face ID reliability ## Newest reviews (16 of 38) ### 3/5 — Flex card *2026-02-10* Am I missing something, I can’t find the flex card account. **Developer response:** Thank you for your review. We currently do not have this feature in the Nebraska Blue mobile app. We are sorry for the inconvenience. ### 1/5 — Login not working *2025-12-22* First, Face ID keeps closing out the app. Now I keep getting a message that the network is not secure and go to a secure network connection, which is my home which is secure. **Developer response:** We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience! ### 1/5 — Error for network *2025-12-22, version 1.1.9* Endless loop of 4840:7560:WABALA network error no matter whether I use WiFi or cellular. Tried on IPhone multiple models and Ipad ### 1/5 — App will not open *2025-12-22* This app will not open because it continuously says it doesn’t like the Network connection yet I do not have problems with any other apps. This is so frustrating and annoying! **Developer response:** We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience! ### 1/5 — Can’t Even Open this New App *2025-12-22, version 1.1.9* I’ve downloaded this new app and try to open it and I get an error: For your security, this app cannot run using the current network connection. Please ensure your device is using a trusted network connection and try again. 4840:7560:IFCUZV I get this message on my home WiFi or turning the WiFi off and using my Verizon 5g network. FRUSTRATING!! ### 1/5 — Bad update *2025-12-22, version 1.1.9* Yesterday’s update has made it impossible to use this app. I get an error code that my only wifi isn’t safe to use. It’s the only one I have and has worked up to now. For being a giant in the insurance world, the tech is awful ### 3/5 — Network won’t let me load app *2025-12-22* Just tried to use app today tried on both WiFi and cell plan(spectrum) and it won’t let me open app **Developer response:** We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience! ### 1/5 — Can’t even log in *2025-12-21* I am trying to use telehealth and the old app is outdated and it told me to download this new app. I did and it just says I need a secure connection to use the app and won’t even let me go to the log in page. **Developer response:** We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and you should be able to log in. ### 2/5 — App rarely opens *2025-12-17* It’s great when it works, but for the past few weeks, the app will rarely open. Does the Face ID check, looks like it will open and then just closes. Please fix it. **Developer response:** We are sorry for the inconvenience. We are aware of an issue with face ID and are working on a resolution. We’ll follow up to this response once it has been resolved. ### 2/5 — Barely useful *2025-11-29, version 1.1.2* The face ID never works and the claims page is missing months worth of claims ### 1/5 — App shuts down *2025-11-25, version 1.1.2* Every time I try to login with Face ID the app just closes. I don’t want to have to type in a verification code from my email every time I want to use this app. Face ID is supposed to be a login option but it doesn’t work. ### 1/5 — Poor *2025-11-15, version 1.1.2* The face recognition doesn’t work consistently, and I have to ask for an access code each time even when visiting within a few hours. When searching for doctors in network, it made me switch platforms and log back in. Once I’m in, the layout is user friendly but getting in is not. ### 1/5 — Tiers *2025-11-10* I am trying to find a provider provider within the Tier that insurance wants me to select. A list full list of providers will be displayed for you to choose from yet if you don’t open to review all the information you will trapped going to a provider is not “fully” covered by your insurance- Tier- **Developer response:** Thank you for sharing your experience with us. We’ve passed this along to our product team. We’re always looking for ways to improve the app for our members. ### 1/5 — Me *2025-11-02* One of the worst apps I have for ease of using. Separate to ease of using your physician finder always seems to be down right now. I’ve never seen it working while I’m trying to use it. **Developer response:** Thank you for sharing your experience with us. We’ve passed this along to our product team. We’re always looking for ways to improve the app for our members. ### 3/5 — Face ID Never Works *2025-10-23, version 1.1.1* It also fails to sign me in with my Face ID and it is really annoying. ### 1/5 — Good insurance/terrible app *2025-10-21* So it is amazing with today’s technology that BCNSNE can’t deliver a decent app. Most functions take you away from the main app so if you have to go back home, you have to sign in again. I see a new app today which I downloaded and signed in and it has less information than the original one and doesn’t show the flex dollars available. I’m thinking Blue Cross needs to get help in the user technology department. **Developer response:** Thank you for sharing your experience with us. We’ve passed this along to our product team. We’re always looking for ways to improve the app for our members. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes *2026-07-09* Since the update a couple weeks ago the app is useless. I can’t even get logged in before it crashes. Every. Single. Time. **Developer response:** We are very sorry you encountered this issue. That's not the experience we want for our members. Please update to the newest version 1.3.11 or higher and this should resolve your issue. If you continue to have issues, please contact us at support@nebraskablue.com and we can assist you further. ### 1/5 — App has significant issues *2026-03-25, version 1.2.1* Long duration outages are increasing in frequency. Coverage information displayed is incorrect. ### 1/5 — Only showing old claims *2026-03-20* It will only show old claims by from last year and I can’t figure out how to navigate out of the claims page. The other app was much better. **Developer response:** We're sorry for the inconvenience. That’s not the experience we want for our members. If you would like further assistance, please call the number on the back of their ID card. ### 1/5 — Terrible *2026-03-18, version 1.2.1* App crashes every time I try to login. ### 1/5 — Nebraska Blue *2026-02-28, version 1.2.1* Absolute terrible app nothing works correctly. ### 1/5 — Terrible app *2026-02-08* Dealing with insurance is difficult enough. Let’s add a terrible app to make it worse. Whoever is being making the app work needs better training or replaced. **Developer response:** We are sorry for the inconvenience. That’s not the experience we want for our members. Contact us at support@nebraskablue.com and we’ll do our best to help resolve the issues you are seeing. ### 1/5 — App update repeatedly crashes *2026-01-22, version 1.1.12* App repeatedly crashes on iOS 26. Useless waste of time. Requires 2step verification b be is email. Email with code takes extended time to come through. ### 1/5 — APP function *2026-01-22, version 1.1.12* Every time I go to log into the app, I get kicked off on the first try and have to go in a second time. ### 1/5 — Nonfunctional *2026-01-02, version 1.1.9* Terrible execution. Nothing works. ### 1/5 — Error Message *2025-12-23* Unable to log in. I was able to log in before. Now getting an error that it cannot run on my current network connection. I can get into everything else. This new app no longer shows Flex Card either. I thought the old app was bad and hoped for improvement. I am sad this one does not seem like an improvement. **Developer response:** We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience! ## Most praised reviews (10 highest-rated) ### 5/5 — Finally a real app *2026-01-22* These rich companies always say to check website or app first and then have terrible tech and expect you not to call. I updated today and was pleasantly surprised. Good job updating your app. Making things more efficient already. **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Very nice app! *2025-10-25* Thank you for an app that finally works!! It makes accessing my plan and claims so much easier and I love that we can use Face ID to login!! **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Great way to access benefits! *2025-10-16* The new app is filled with features and is much easier to access benefit information. I love how easy it is to check prescription medicine costs and find a doctor. **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Easy Access *2025-10-16* Easy access to my medical ID card and claims information. Love the prior authorization status tracker! **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Useful tool! *2025-10-09* Convenient access to the information I need! **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Great App for Health Insurance *2025-10-09* Very user friendly. I like that I can see claims and also look up doctors in network. **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — Great App! *2025-09-17* Really allows me to take control of my health and not call customer service **Developer response:** Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them. ### 5/5 — App is very to easy to use *2025-09-11* App is faster, easy to use .. night and day difference compared to old version ### 4/5 — Horrible *2025-11-20, version 1.1.2* Most of my information is missing including 4 months of claims.Emailed tech repeatedly and called. They say it is fine but it still doesn’t work! ### 3/5 — Meh *2026-02-18, version 1.1.12* Doesn’t remember logins well. Issues seeing bills, invoices --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*