# Nebula Mobile — user reviews

> 137 indexed App Store user reviews of Nebula Mobile by Zyxel Networks Corporation, rated 4.00/5 from 77 ratings.

- Source: https://appshunter.io/ios/app/nebula-mobile/id1137824578/reviews
- App overview in markdown: https://appshunter.io/ios/app/nebula-mobile/id1137824578.md
- Rating breakdown: 5★ 50 · 4★ 5 · 3★ 6 · 2★ 2 · 1★ 14

## Newest reviews (18 of 137)

### 3/5 — Frustratingly limited

*2026-08-08, version 20.11*

Sort of helping a basic way. Great for adding kit, scanning in qr codes etc,.
But it’s so slow to refresh that it is not helpful for network analysis or testing. One can’t readily and instantly see what AP your device connected to, can’t see roaming happening. 
This would be a killer feature to help improve networks.

### 3/5 — No customer support.

*2026-05-28, version 20.00*

I’ve been trying to get hold of a human at your tech support for over a week.  NO RESPONSE.

### 3/5 — Still buggy!

*2026-03-06, version 19.30*

Convenient but still has ways to go!

### 3/5 — 更新後 無法登入

*2025-11-17, version 19.20*

更新後 無法登入
一直在開始的畫面反覆來回

### 2/5 — 長斷線，速度會變慢

*2025-10-18, version 19.11*

不推薦

### 1/5 — schlechte WLAN-Verbindung

*2025-10-15, version 19.11*

Wlan verbindet sich sehr selten automatisch und wird oft nicht gefunden. Man muss sich zu 90%  manuell einwählen. Und immer wieder auf WLAN suchen gehen, da das Handy es nicht automatisch auflistet. 
Würde diesen Repeater nicht nochmal bestellen.

### 4/5 — With the new driver version works fine!

*2025-10-06, version 19.11*

With the new driver version works fine!

### 1/5 — Nessua assistenza

*2025-09-22, version 19.11*

Ho avuto un problema con un'antenna WiFi, ho scritto all'assistenza e nessuno mi ha risposto.

### 1/5 — 有時會突然沒網路

*2025-09-15, version 19.10*

有時突然會斷網或是網路變超慢。nebula一段時間沒登入強制停掉紀錄的資料，那乾脆不要有這些功能不是更好？等要去查哪時開始斷線…等的又查不到。爛！

### 1/5 — Très mauvaise gestion des bornes

*2025-09-11, version 19.10*

Nul

### 1/5 — Junk

*2025-09-07, version 19.10*

Not worth a review

### 2/5 — Hardware ok, software unfriendly

*2025-08-24, version 19.10*

I have tried to follow the wizard and the router installed ok. However, any other setting like wifi network, clients, local IP login are unavailable, no clear documentation available to troubleshoot and no online support found yet. Definitely way below my expectations.

### 1/5 — Not working at all

*2025-08-06, version 19.10*

Flashes single time the login via website screen and kicks you back to start w/o logging you in. And yes, everything works via Zyxel website, it’s only the app that’s bad.

### 3/5 — Language

*2025-07-24, version 19.00*

Nel mio iPhone si apre in lingua cinese o non so quale sia, non trovo il modo di cambiare lingua

### 1/5 — Limitata

*2025-06-15, version 19.00*

Funzionalità base limitate e la maggior parte delle funzioni sono a pagamento 
Peccato che i device non li regalate ma li paghiamo per intero e pure profumatamente

### 3/5 — 不是只有眼力好的人才會用貴公司的產品

*2025-06-04, version 19.00*

所有內容的字體都太小，最小的字應該像標題一樣大才是. 或者讓我們自行調整字體大小還有列間距的疏密。 項目的尋找有點困難度。讓人不太有意願再去使用更高階的版本。

### 1/5 — App just blank

*2025-06-03, version 19.00*

Started the app and pressed start and it goes to a blank screen , tried deleting and re installing and keep getting the same thing

### 1/5 — Anleitung Inbetriebnahme schlecht und Oberfläche unübersichtlich

*2025-05-31, version 19.00*

Keine benutzerfreundliche Oberfläche, NWA130 lässt sich nicht in Betrieb nehmen, sehr schlechte Hilfestellungen und keine direkte Supportmöglichkeit

## Most critical reviews (10 lowest-rated)

### 1/5 — Zyxel NWA 50AX

*2026-06-28, version 20.00*

Terrible piece of kit, using Nebula control centre - totally unable to reconfigure to new IP address. User community “help” is rubbish

### 1/5 — Dead

*2026-06-18, version 20.00*

This app is dead. Constantly logs me out and I end up in a login loop. I can no longer recommend Zyxel for installs. This just isn’t good enough.

### 1/5 — Do not trust this app!

*2026-03-30, version 19.30*

An hour after downloading and setting up the app my Debit card linked to my Apple Pay had three fraudulent charges tried on it. Thankfully my bank stoped it.

### 1/5 — Impossible to use

*2026-02-01, version 19.30*

Don’t waste your time with this piece of garbage, it never will connect to their offsite management program, I have wasted more time than I care to admit trying to get this to operate. Do not make the same mistake I did

### 1/5 — miserable user interface

*2025-12-28, version 19.20*

kent

### 1/5 — Très compliqué à comprendre

*2025-11-23, version 19.20*

Impossible de configurer mon accès point wifi

### 1/5 — Unable to set second access points

*2025-11-05, version 19.20*

Hard to set

### 1/5 — Terrible

*2025-11-03, version 19.20*

Possibly the worst

### 1/5 — Impossible

*2025-10-31, version 19.11*

I cannot set this up. It tries to force everything to nebula. There is no app without nebula. I want it all local. But the pw on the box does not work even.

### 1/5 — Worst ever

*2025-10-25, version 19.11*

Hooked up but none of my devices can connect to it so its really useless

## Most praised reviews (10 highest-rated)

### 5/5 — It’s solid

*2026-08-06, version 20.11*

The app is super useful but can’t do everything in it.

### 5/5 — Works well for me

*2026-04-27, version 20.00*

I’ve just done a whole home install. 50 devices across four SSIDs for work, home, guests and IOT. Per port limits for a managed switch. Four access points across the house. The app and cloud are both excellent and make adopting new devices a doddle. The cloud means all devices received the settings within seconds and are up and running with minimal fuss.

### 5/5 — 很棒

*2025-05-28, version 19.00*

很不錯的用戶體驗

### 5/5 — Awesome.

*2025-04-28, version 19.00*

Very useful tool.

### 5/5 — Für einen schnellen und mobilen Zugriff Top.

*2025-03-23, version 18.30*

Natürlich kann man in der nebula am Rechner deutlich mehr konfigurieren und einsehen. Das ist aber auch gar nicht Ziel der App. Man hat schnelle Infos im schnellzugriff. Top!
Die Einrichtung der Geräte ging über scannen des QR Code auch schnell von der Hand. :)

### 5/5 — 👍👍👍

*2025-03-20, version 18.30*

👍👍👍👍👍👍

### 5/5 — Exceeding expectations!

*2024-12-20, version 18.20*

Deployed several WiFi networks so far with ZyXEL products (1 up to 3 access points) and nebula (mobile) makes it just very simple! Keep rocking ZyXEL team!

### 5/5 — 😀

*2024-09-05, version 18.11*

Just installed and very happy with the speed,easy to set up and running at good speed would highly recommend

### 5/5 — Awesome interface keeps getting better

*2024-07-04, version 18.01*

This is the most comprehensive and intuitive interface for home networking period. The amount of information Nebula provides makes managing networks intuitive and simple. 
I have been using Nebula for about a year now, and the interface keeps getting better with each release. I can’t wait to see what the future holds.

### 5/5 — Bon produit

*2024-06-02, version 18.00*

A utiliser

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*