# NEFCU Mobile App — user reviews > 53 indexed App Store user reviews of NEFCU Mobile App by EastRise Credit Union, rated 4.82/5 from 4,829 ratings. - Source: https://appshunter.io/ios/app/nefcu-mobile-app/id459100665/reviews - App overview in markdown: https://appshunter.io/ios/app/nefcu-mobile-app/id459100665.md - Rating breakdown: 5★ 4,227 · 4★ 450 · 3★ 75 · 2★ 29 · 1★ 48 ## What do users think of NEFCU Mobile App? Overall sentiment: neutral **Pros** - 👍 Convenient mobile banking - 🚀 Easy to use app - 💳 Useful features like mobile check deposit - 🔒 Secure banking experience - 🏆 Great credit union overall **Cons** - 🐛 Issues with mobile check deposit not working - 🤔 Frustrating app crashes and bugs - 🤯 Confusing UI changes and reduced functionality **Commonly reported bugs** - Mobile deposit not recognizing checks - App crashing when using bill pay - Recurring payment details difficult to edit **Most requested features** - Ability to view credit card transactions in the app - Increase mobile deposit limits - Improve reliability of mobile deposit feature ## Newest reviews (12 of 53) ### 5/5 — Very satisfied *2020-12-10, version 6.5.2.51* Great UI and access to everything I need ### 5/5 — FIX THIS BROKEN APP!! *2020-11-30, version 6.5.2.51* UPDATE: It’s a WHOLE YEAR LATER and even after several calls to NEFCU about the problem, this is STILL NOT FIXED. My problem began after you updated this app. My phone camera works perfectly. I use it every day. Original review: Whatever you did in the last update has broken this app. I have used it for a couple years and had no problem with check deposits. But now it will not recognize my check even after FIFTEEN attempts. I have tried to reach out by chat and phone but nothing changed. I even deleted the app and reinstalled it. Nope. Not working. Not a happy long time customer. ### 5/5 — Nefcu *2020-07-15, version 6.3.1.48* The best bank on the planet ### 5/5 — So easy *2020-06-30, version 6.3.1.48* So easy, I just paid my mortgage during my morning run! ### 5/5 — Banking Made Simple *2020-05-27, version 6.3.1.48* I do the majority of my banking from the simple convenience of the NEFCU app. Some favorite features include mobile deposit, easy account to account transfers, Bill Pay and quick glance at account balances. A time saver for sure! Thanks NEFCU! ### 5/5 — Best bank around!! *2020-05-25, version 6.3.1.48* Great rates wonderful service!! ### 5/5 — Mobile deposits *2020-05-14, version 6.3.1.48* Saves a lot of time!! ### 5/5 — Amazing Credit Union *2020-01-23, version 6.2.1.46* I have been a member since I was 16. I have always had a positive experience with any of my transactions. Thank you! ### 5/5 — Works so well *2019-12-14, version 6.1.2.44* So easy to transfer and move money around, thank you ### 5/5 — CU *2019-10-10, version 6.0.42* What a wonderful, caring institution to have handling my money! Always cheerful and helpful! ### 3/5 — App works ok but deposit check feature is buggy *2019-08-12, version 6.0.42* There has been problems with the check deposit part of the app for years with some changes made but never a full resolution to the problems. I use multiple apple devices and have the same problems with iPhone 7, 8, X and even a iPad mini, so it’s not a specific problem to the device. ### 4/5 — Works pretty well *2019-05-26, version 5.12.2.38* NEFCU's intuitive mobile app works pretty well. I like the check deposit feature which works smoothly. It’s easy to make a mistake with billpay and pay from the wrong account. ## Most critical reviews (10 lowest-rated) ### 1/5 — It used to be great *2022-10-18, version 2022.4.0.2* Trying to do a mobile deposit has become almost impossible. You have to keep rotating the phone so the black screen goes away and you can actually complete the transaction. I’ve restarted my phone and deleted and reinstalled the app and it still doesn’t work. ### 1/5 — Bill Pay crashes app *2020-12-22, version 6.5.5.52* After the latest update, app crashes when using Bill Pay. ### 1/5 — Shutdown *2020-12-17, version 6.5.2.51* For the past two days the app continues to shut down when I switch between functions please fix. ### 1/5 — Mobile Deposit Needs Improving *2018-10-04, version 5.10.1.35* Many of us receive monthly checks that exceed the maximum amount allowed via mobile deposit. That requires an unnecessary trip to the credit union in person which causes frustration and delays. Even checks written against NEFCU cannot utilize mobile deposit if they exceed the maximum amount. Requiring patrons to waste their Saturdays by waiting in line at the Williston branch is the antithesis of customer service. ### 1/5 — Review nag alert *2018-09-14, version 5.10.1.35* Nagging messages asking for a review with no option to permanently disable them make this app, which is perfectly functional otherwise utterly terrible and completely unusable. You happy now devs? Can you stop asking me to review your app while I’m trying to manage my accounts? ### 2/5 — Check deposit is broken! *2023-02-02, version 2022.09.02* Super frustrating that check deposits from the app have never worked for me or my partner, why is it so much more picky about the pictures than any other bank app?? So annoying because we switched to credit unions and ditched big banks making sure to choose unions that have robust mobile apps. Living rurally means we rely on mobile check deposits but since that is just a fake feature apparently we frequently have to go way out of our way to find a NEFCU ATM… ### 2/5 — Error with Mortgage amount due on Jan 1st. *2023-01-19, version 2022.09.02* On Jan 1st tge mortgage amount due was double the regular amount. ### 2/5 — Mobile deposit has not been working *2023-01-16, version 2022.09.02* I used mobile deposit for over a year then all of a sudden it doesn’t recognize my checks anymore. I feel like they are coercing me into direct deposit which makes me irresponsible with my money. ### 2/5 — Check deposit issues *2022-12-01, version 2022.6.0.1* Check deposit makes you rotate your phone for the camera to work. iPhone 14. It takes forever and drives me crazy, this is a new issue. ### 2/5 — Rotate device to continue? *2019-03-31, version 5.11.0.37* Great app to view the accounts, but it’s hit or miss making a mobile deposit. A majority of the time I try to make a deposit, I just get a blurry image and the app says “rotate device to continue”. I rotate it all sorts of directions and it refuses to focus on anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Solid App *2023-08-03* NEFCU has one of the best app-based credit union platforms out there imo. A good mixture of user-friendly, phone-integrated processing and secure feel. I am satisfied to the right degree - I can bank on my phone, yet I am not likely to forget that it would be much more streamlined to actually speak with an employee ### 5/5 — NEFCU APP *2023-06-12* I love this APP! It is so easy to use and handy to be able to see all my balances and to print statements if I need them. I no longer have to file them and hope I can find them when I need them. ### 5/5 — Simple and effective *2023-03-04* Good app, easy to navigate, has all the features I need. Mobile check deposit is super easy and transfers are simple. ### 5/5 — Love this app and Credit Union *2022-09-09, version 2022.4.0.2* Love this App so easy to use. ### 5/5 — Latest redesign is terrible *2022-09-04, version 2022.4.0.2* I used to see all of my balances as soon as I logged into the NEFCU app. No longer. Several clicks are now needed to achieve something similar and still less informative. The landing page is useless. ### 5/5 — 24 banking *2021-08-02, version 2021.6.0.57* I enjoy using my service. Using face recognition makes me feel safe! ### 5/5 — Convenient! *2021-06-25, version 2021.04.0.55* Saves me time not having to plan a trip to the bank for the few checks I receive. Easy to keep track of my financial status. Loads easy. I no longer go to the bank! ### 5/5 — Love the app! *2021-01-17, version 6.5.5.52* Super convenient, user interface is easy to use, and it looks very nice! ### 5/5 — Love love!!! *2021-01-15, version 6.5.5.52* I love love my bank!!! I rarely have issues with my bank or online banking. Would not leave for anything!!! Way to go Essex Jct. Vermont NEFCU!!! ☮️☮️☮️☮️☮️ ### 5/5 — Good app *2021-01-09, version 6.5.5.52* Overall super useful. I like the simplicity of cashing a check using the app. I would like to see an update to the scheduled bill pay features. I’m having difficulty editing details on a recurring payment. I imagine I will have to log in to the actual website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*