# NEI Assist — Field Service Management

> Field Service Management (iPhone/iPad app by safak sari.)

- Source: https://appshunter.io/ios/app/nei-assist/id6756181600 (this page in markdown: same URL + `.md`)
- Developer: [safak sari](https://appshunter.io/developer/1834034098)
- Category: Productivity, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 26.1 · 14 MB
- Languages: American English
- Released: 2025-12-31
- Data updated: 2026-07-17
- User reviews in markdown: https://appshunter.io/ios/app/nei-assist/id6756181600/reviews.md

## What is NEI Assist?

NEI Assist is a comprehensive field service management solution designed specifically for NEI Integrated Solution LLC's smart home and commercial automation services.

STREAMLINE YOUR SERVICE OPERATIONS

Whether you're a customer needing service, a technician managing work orders, or a manager overseeing operations, NEI Assist provides the tools you need for efficient, transparent service delivery.

FOR CUSTOMERS:
- Create service tickets instantly
- Track your service requests in real-time
- Receive notifications when technician is assigned
- View complete service history
- Access detailed service reports with photos
- Communicate directly with your technician
- Review digital service documentation

FOR FIELD TECHNICIANS:
- Manage daily work orders efficiently
- View customer details and service history
- Navigate to customer locations with integrated maps
- Document work with before/after photos
- Collect digital customer signatures
- Add detailed technician notes
- Track time and completion status
- Submit completed work for review

FOR MANAGERS AND OWNERS:
- Oversee all service operations from one dashboard
- Assign tickets to available technicians
- Monitor service progress and completion
- Remote control capability for quick troubleshooting
- Generate comprehensive service reports
- View team performance and history
- Manage customer relationships

KEY FEATURES:
Real-time push notifications, Integrated GPS navigation, Photo documentation before and after, Digital signature capture, Offline capability with automatic sync, Secure Firebase authentication, Role-based access control, Complete service history tracking, Professional PDF service reports, Remote technical support mode

BUILT FOR SMART HOME PROFESSIONALS
NEI Assist is purpose-built for the smart home and building automation industry, understanding the unique needs of Control4, Lutron, and integrated systems professionals.

SECURE AND RELIABLE
Enterprise-grade Firebase security, Encrypted data transmission, Role-based permissions, Regular automatic backups, GDPR compliant data handling

ABOUT NEI INTEGRATED SOLUTION LLC
With years of experience in smart home and commercial automation, NEI specializes in creating innovative technology solutions that enhance lifestyle and productivity. NEI Assist brings this same commitment to excellence into field service management.

SUPPORT
Questions? Contact our support team at support@neinj.com or call (201) 705-4884

Transform your field service operations today with NEI Assist - Simple to use. Smart by design. Secure at its core.


## Version history (last 3 releases)

### 1.2 — 2026-01-15

Version 1.2 Release Notes

Key Features:

Owner-Level Ticket Submission: Implemented a new workflow for Owners to escalate issues rapidly. Simply select a customer, enter a title, and generate a ticket in seconds.
Refined Data Structure: Updated regional field labels for customers (Town/State/Zip) to ensure consistent data entry across different regions.
Optimized Customer Lookup: Integrated a powerful search bar in the creation flow, allowing for seamless filtering of the customer database.
Improvements & Stability:

Enhanced form validation for new customer entries.
Fixed occasional crashes during high-resolution signature saving.
UI refinements for consistent display on all iOS devices.

### 1.1 — 2026-01-12

Version 1.1
Owners can now create tickets on behalf of customers
New customer search feature for quick selection
UI improvements and bug fixes

### 1.0 — 2025-12-31

No release notes.

## More apps by safak sari

- [FormTakip](https://appshunter.io/ios/app/formtakip/id6754340275)

All apps by safak sari: https://appshunter.io/developer/1834034098

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*