# Neighbors Credit Union — user reviews > 79 indexed App Store user reviews of Neighbors Credit Union by Neighbors Credit Union, rated 4.73/5 from 4,167 ratings. - Source: https://appshunter.io/ios/app/neighbors-credit-union/id441292241/reviews - App overview in markdown: https://appshunter.io/ios/app/neighbors-credit-union/id441292241.md - Rating breakdown: 5★ 3,348 · 4★ 256 · 3★ 88 · 2★ 28 · 1★ 110 ## Newest reviews (10 of 79) ### 1/5 — Errors *2024-09-26, version 2024.4.0.9* This new version doesn’t work properly at all. I’ve experienced more app errors than I can get into my account. Never had that problem before. I don’t like it at all. ### 1/5 — There’s always something wrong *2024-09-21, version 2024.4.0.9* This bank is the worst bank to bank it because their system is always down or there’s something going wrong every day. The lines are too long in the bank not enough people to work there and then they’re ATM system is trash and the new app they have us using never works properly. It keeps crashing. ### 1/5 — Customer Service *2024-08-03, version 2024.4.0.9* This is one of the worst credit unions ever. I went there twice now to pay my car payment. The bank teller gave me the wrong amount. The payment was three dollars short. I received a message that they were going to repo my car for $3. What a horrible institution. This should have been handled a lot better. ### 4/5 — No way to turn off card. *2024-06-09, version 2024.1.0.3* Why is there no card controls in this app. Other credit unions provide this. ### 1/5 — Basic app inconvenient. Not For the Tech Savvy *2023-09-28, version 2023.3.0.1* You can’t lock your card from the app or website. You can’t even order a replacement card online but you can switch the order you see your account. No early direct deposit pending. Notifications comes days late if even at all. App was designed for the computer illiterate type. Needs more options. ### 3/5 — Pending Transactions *2023-07-19, version 2023.3.0.1* I NEVER get to see any of my pending transactions, which is a big deal to me. ### 3/5 — I hate updates! *2023-02-24, version 2022.9.2.1* I have an iPhone 12 and before I just updated it I could login with Face ID now I can’t and I don’t see no option in settings to change it back so I’m a little furious and confused on that part other than that I like the app ### 1/5 — Zelle *2021-08-21, version 2021.6.0.41* I trying to open this to receive And I don’t understand anything ### 5/5 — I can’t log in my account *2021-08-06, version 2021.6.0.41* I can’t access my account I forgot my Unser name and password I don’t want to change but how do I access my account ### 5/5 — Best app *2021-08-04, version 2021.6.0.41* I love this app it let me know what money is coming and where it coming from. I also love it because it let me know how much I’m spending and how much being taking out, it’s shows the balance and all my transactions. And I will know if my account is being tamper with. I never had a problem since I start using this app. I willRecommend this app to anyone ## Most critical reviews (10 lowest-rated) ### 1/5 — Not satisfied *2026-06-25, version 2026.01* App is horrible ### 1/5 — App suddenly isn’t working properly. *2026-05-20, version 2026.01* Idk what happened in the past couple weeks but the app is simply not working on my iPhone 16. I try to open the app and it just sits on a white screen with the logo then force closes itself. It sometimes works. When it does work, as soon as I close out of the app it goes right back to not working for a while. I’ve tried to re install the app. It’s updated. The only thing I can find on the internet which could be the issue would be a server issue on Neighbors credit unions side. ### 1/5 — Frustrating *2026-04-13, version 2026.01* This app is constantly crashing, the amount of times I have to revert to google to log in is absurd and it constantly being down is genuinely frustrating. ### 1/5 — Communication *2026-03-06, version 2025.10* I’ve had terrible communication issues. People don’t answer the phones and failed to provide information as to why I was experience an issue with email correspondence. I finally had to visit a bra much to handle something that should’ve been able to be resolved by phone. Considering pulling my money out and I’ve been a customer for over 36 years. ### 1/5 — Terrible *2026-02-09, version 2025.10* App load slow asf , cant do nothing cool ### 1/5 — Thinking about moving my my *2025-10-10, version 2025.05* App never works in emergencies ### 1/5 — Hate it *2025-06-14, version 2025.05* I hate the updated app! It’s just so hard to look at. The original version was seamless with a friendly interface. Please bring the old version back. And now I can’t see all of my pending charges. It’s weird. ### 1/5 — Garbage app *2025-06-12, version 2025.05* What a garbage app. Aside from being one of the worst laid out and clunkiest of all the banking apps I use, the persistent notification badges for stupid don’t get scammed warnings are annoying and distracting and probably more likely to cause people to fall for scams since they’ll start ignoring the notifications like I have. ### 1/5 — Neighbors credit union always has a problem with their system y’all need to do better! *2025-01-21, version 2024.10* Neighbors credit union always has a problem with system y’all need to do better! ### 1/5 — Site stays down too much *2024-11-25, version 2024.4.0.9* The site stays down too much. ## Most praised reviews (10 highest-rated) ### 5/5 — Neigbors Credit Union App *2026-05-22, version 2026.01* Been using it for years I love it ### 5/5 — Experience *2026-04-20, version 2026.01* Love it ### 5/5 — Member *2026-04-03, version 2025.10* Happy Friday I been a Member for years I love banking with NCU ### 5/5 — Keep up the great work *2025-04-16, version 2025.2.2.3* Compliment ### 5/5 — System is down…. *2024-09-25, version 2024.4.0.9* Currently the system is down and I can’t access my check that’s supposed to be deposited into my account. This is VERY frustrating. I still like Neighbors but many people can’t afford to have a banking system be down for a few days. It’s unacceptable. ### 5/5 — 🤑🤑📈 *2024-07-18, version 2024.1.0.3* STANDING ON BUSINESS 5 STARS YUHHH ### 5/5 — Very Convenient *2023-01-04, version 2022.9.2.1* Convenient and easy to navigate ### 5/5 — Great App *2022-04-19, version 2021.11.0.54* Love this app. Easy to use and gives me access to my account 24/7. ### 5/5 — Love it! *2022-04-15, version 2021.11.0.54* Easy to use and at my finger tips at all times. ### 5/5 — Love it *2021-12-05, version 2021.6.0.41* I love this app. Helps manage my finances. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*