# Nellie Mae — user reviews > 97 indexed App Store user reviews of Nellie Mae by Nellie Mae, rated 5.00/5 from 6,908 ratings. - Source: https://appshunter.io/ios/app/nellie-mae/id1354569219/reviews - App overview in markdown: https://appshunter.io/ios/app/nellie-mae/id1354569219.md - Rating breakdown: 5★ 6,645 · 4★ 213 · 3★ 32 · 2★ 4 · 1★ 14 ## What do users think of Nellie Mae? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Fast shipping - 💕 Cute and affordable clothes - 📽️ Helpful fit videos - 🛒 Easy to use app - 💸 Great prices and deals - 👥 Supportive community **Cons** - 🔁 Strict return policy - 🛒 Issues with cart/checkout - 🐛 App bugs and maintenance issues **Commonly reported bugs** - App crashes and freezes - Compatibility issues with older devices **Most requested features** - Add ability to remove items from cart - Improve search and filtering options - Implement 'favorite' or 'like' feature ## Newest reviews (18 of 97) ### 5/5 — Great Customer Service *2022-04-26, version 12.16.19* Super friendly and helpful staff. Fast shipping! ### 5/5 — My fav boitique!! *2022-04-26, version 12.16.19* Nellie Mae is the best and using the app to shop makes it so easy! The girls are amazing🤩 there is a video review of almost every piece of clothing so you know exactly what you are getting! ### 5/5 — My favorite store! *2022-04-26, version 12.16.19* This is my favorite store, and the app makes it so easy to access all the amazing deals! ### 5/5 — LOVE shopping Nellie Mae!! *2022-04-26, version 12.16.19* I’ve been shopping with Nellie Mae for a couple of years now and if I need/want anything I go straight to NM! They have the best prices, shipping is always quick, and they make shopping on the app and during lives so easy! Also, they offer sezzle which is the best for a mom of 3 like myself 💗 ### 5/5 — fav store !! *2022-04-26, version 12.16.19* cute clothes with the best prices ! i love how personable they are !! favorite store by far !!!! ### 5/5 — Awesome boutique! *2022-04-26, version 12.16.19* Love shopping with Nellie Mae. Great prices and very fast shipping! Their app makes buying so easy. ### 5/5 — Awesome clothing! *2022-04-26, version 12.16.19* I have purchased many things from Nellie Mae over the past 5 years. Cute affordable clothing and great customer service! Always fast shipping! ### 5/5 — One of my all time favorites!!! *2022-04-26, version 12.16.19* I can honestly say I have never purchased anything from Nellie Mae that I didn’t love!!! Fast shipping and great service!!! 10/10 every time!!! ### 5/5 — Loveeeee this app! *2022-04-26, version 12.16.19* Love this app! It makes things so much easier when you are watching lives and shopping during the live. It is seriously the best way to shop! ### 5/5 — My fav place to shop! *2022-04-26, version 12.16.19* I’ve been shopping with Nellie Mae for almost a year now and fell in love with them on day one. I literally only wear clothes from Nellie Mae.. they are soft, cute, and affordable. Download today!! ### 5/5 — Best boutique ever!! *2022-04-26, version 12.16.19* Seriously the best boutique ever lifelong customer here! ### 5/5 — BEST BOUTIQUE EVER!!! *2022-04-26, version 12.16.19* Nellie Mae is hands down the BEST boutique!!!! Not only do they carry ALL sizes, they have super cute shoes, accessories, literally everything!!!!!!!!❤️❤️❤️ I won’t shop anywhere else!! ### 5/5 — Nellie Mae is the best *2022-04-26, version 12.16.19* What is there not to say about Nellie Mae? The best customer service, fast shipping, and the best people! Watching their lives always make me laugh, and who doesn’t love cute trendy clothes?! ### 5/5 — Nellie Mae is awesome! *2022-04-26, version 12.16.19* I LOVE shopping from Nellie Mae. Everything that I’ve ordered has been great, shipping is super fast and the app is so user friendly and easy to purchase from. It’s my new favorite boutique to shop from!! ### 5/5 — All time favorites *2022-04-26, version 12.16.19* Nellie Mae is my #1 go to for everything! I love how it's SO easy to shop using this app & it's trackable and delivered so fast to my door! They have the greatest selections of what i'm looking for (or they let me know what I need😘) and so easy access. I love how there are videos explaining all the details of the fit & style of each piece and plenty of different size/shape models showing what the piece looks like on different people. They are awesome on sales & great pricing! ### 5/5 — Best Boutique! *2022-04-26, version 12.16.19* Nellie Mae is my favorite store to shop with. Their app is SO easy to use whether you want to browse or watch a live video. Their customer service is fast, friendly, and helpful. Nellie Mae is always stocked with quality clothes that make you feel good! ### 5/5 — Happy Shopper *2022-04-26, version 12.16.19* Literally the BEST place to shop! The cutest clothes, quick shipping, and the best people! ### 5/5 — They are the BEST *2022-04-26, version 12.15.0* I absolutely LOOOOOOVE Nellie Mae!!! It’s all I wear and they have the absolutely best shipping!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Cart/check out is stupid! *2022-05-02, version 12.16.19* I take TIME to shop. All of the stuff I added was being removed after only TEN MINUTES of being added so I lost everything I added before being able to check out! This is not at all effective and until it’s changed, I’m just going to shop other boutiques. ### 1/5 — Deceiving customers *2022-01-09, version 12.9.10* They buy clothing in bulk from cheap fast clothing brands like shein and then jack up the prices to make a profit. They will see in their tags to make it seem like they made it or designed it and it’s all a scam. One of the owners is really genuine and nice and the other is super fake can’t stand her. I quit shopping here after finding out these horrible things. wish y’all were real and would do better ### 1/5 — Not Working *2021-07-29, version 3.0* This app is still not working.. now it says it’s under maintenance.. Please go back to the way it was before it was updated.. it worked just fine. ### 1/5 — New update is horrible *2021-07-27, version 3.0* Ever since the new update my app won’t work at all. I hope this fixes soon! ### 1/5 — just go on shein. *2021-07-14, version 2.9.0* cheap clothes, should have just gone on shein. their return policy is practically a no return policy. ### 2/5 — No refund! *2022-08-09, version 12.17.9* Was very disappointed to see an item I ordered cannot be returned for a refund only exchange. Never would have ordered if I knew this. All other boutiques I’ve shopped with give refunds. ### 3/5 — Hard to remove things from cart *2020-12-28, version 2.7.10* I love the product and the boutique and plan on ordering but I put some things in my cart and now I don’t want them and I’ve been trying for 15 minutes to remove the items I don’t want, but the remove button is so tiny that it just keeps playing the fit video instead of removing the items. Great prices, app just isn’t super user friendly ### 4/5 — AWESOME boutique!! GOOD app *2018-08-25, version 1.5.6* Nellie Mae is my favorite new boutique and I’m so glad they have an app to shop on!! but this one could use a few improvements. I love using an app to “love” or “favorite” items and narrow my choices down, but this app is missing this feature :( also, it would be nice to be able to search for a particular item by typing in an item’s name or to shop by tops, bottoms, shoes, etc! ### 5/5 — I love Nellie Mae!!!! *2024-04-09, version 13.0.20* Love this app! Women owned and operated and a trusted boutique! ### 5/5 — Long time shopper! *2022-04-27, version 12.16.19* Nellie Mae is LOVELY! I love that they offer literally all the trending styles, but they are my go to for basics! They never let me down. ## Most praised reviews (8 highest-rated) ### 5/5 — The BEST *2022-04-27, version 12.16.19* Super affordable and adorable clothing! Quick shipping and amazing staff! ### 5/5 — Fave Store *2022-04-27, version 12.16.19* This app makes shopping at my favorite store even easier! ### 5/5 — Great app! *2022-04-26, version 12.16.19* Fast shipping, great people. They’re easy to get ahold of if needed. Always giving things to people too. ### 5/5 — I ❤️ NM *2022-04-26, version 12.16.19* My favorite boutique, have ordered since the beginning. Always great quality and fast shipping! ### 5/5 — The best and easiest way to shop! *2022-04-26, version 12.16.19* The Nellie Mae App is the way to go! They have the cutest styles and the sweetest staff! If you don’t shop Nellie Mae, you are missing out big time!! ### 5/5 — One of the best! *2022-04-26, version 12.16.19* They have an outfit for any occasion or season. Great customer service, fast shipping, and the app is so easy to use! Love shopping Nellie Mae! ### 5/5 — Best boutique out there! *2022-04-26, version 12.16.19* The best part aside from the girls is the Nellie Mae app itself. So easy to navigate and shop! The shipping is fast and the return policy is easy. I love everyone about Nellie Mae! ### 5/5 — Nellie Mae Appa + Clothes *2022-04-26, version 12.16.19* Nellie Mae is my go-to… need a date night outfit? Nellie Mae. Need comfy clothes? Nellie Mae. I’ve been a consistent monthly purchaser/shopper with Nellie Mae for 2 years now! Love them! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*