# Nelnet

> Student loan management and payment application for borrowers. (iPhone/iPad app by Nelnet.)

- Source: https://appshunter.io/ios/app/nelnet/id1021378561 (this page in markdown: same URL + `.md`)
- Developer: [Nelnet](https://appshunter.io/developer/381340283)
- Category: Education, Finance
- Price: Free
- Rating: 1.37/5 from 121 App Store ratings · 85 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 3 MB
- Languages: English
- Released: 2015-08-05
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nelnet/id1021378561/reviews.md

## What is Nelnet?

Announcing the new Nelnet app!

It’s a true native iOS app built from the ground up
With an at-a-glance view of your student loans
Making it easier than ever to manage payments

## Key features

- At-a-glance loan overview
- Simplified payment management
- Native iOS experience
- Student loan tracking

## What do users think of Nelnet?

Overall sentiment: negative

**Pros**

- ✅ Allows quick payment processing
- 📱 Mobile-friendly interface improvements in recent updates
- 📊 Ability to view account details and balances
- 🎯 Cleaner visual design in newer version
- 📄 Document access capability (when working)

**Cons**

- 🐛 Frequent login failures and authentication issues
- ❌ Removed ability to pay specific loans by group
- 📉 Significant loss of features in recent update
- ⚠️ No biometric authentication (Face ID/Touch ID)
- 🔄 Requires re-login every session
- 📱 App is essentially a web wrapper, not native
- ⏱️ Slow performance and loading times
- 🚫 No password memory or autofill
- 📋 Inbox and documents section removed
- 👎 Poor user interface and navigation design
- 🔗 Broken navigation - no back buttons in some sections
- 📄 Cannot view past statements
- 💸 Suspicious removal of loan-specific payment feature
- 🔐 Account lockout after multiple login attempts
- ⚡ Unresponsive buttons and UI elements

**Commonly reported bugs**

- Login screen cursor disappears
- Black screen on app launch
- White screen freezes
- Password reset loop - repeated failures
- Account locks after multiple login attempts
- Cannot exit PDF document viewer without force closing app
- Navigation buttons unresponsive or missing
- App gets stuck on certain pages with no way back
- Payment processing shows as late until completed
- Multiple payments submitted at once override each other
- Document viewing causes app to freeze
- Zoom and scaling issues on different screen sizes
- Bottom navigation menu covers page elements
- App crashes when clicking on inbox messages
- Text sizing inconsistent across pages
- Broken app support/feedback link
- Payment not posting on weekends until Monday
- Dynamic elements that should be static
- Erratic page skipping and transitions
- Not optimized for different screen sizes

**Most requested features**

- Restore ability to pay specific loan groups
- Add Face ID or Touch ID biometric login
- Implement password memory/autofill
- Add back button navigation throughout app
- Restore inbox and documents section
- Enable viewing and downloading of tax documents
- Restore past statements access
- Improve overall app performance and speed
- Create native app instead of web wrapper
- Add ability to pay individual loans within groups
- Implement dark mode
- Add app support/help link that works
- Enable document printing and PDF export
- Improve login process and error messages
- Add payment scheduling for multiple future payments

## Recent user reviews (10 of 85)

All indexed reviews: https://appshunter.io/ios/app/nelnet/id1021378561/reviews.md

### 1/5 — Less features then before

*2023-08-03*

The most recent update has removed the inbox and documents section. Those sections are extremely important especially now when people are applying to have their loans forgiven. The app the way it is now is just a payment app with no other features. You can't even see past statements. The app is a failure for borrows.

**Developer response:** Thank you for providing feedback on the app.

### 1/5 — Cannot login from phone

*2023-08-01*

This app is horrible. It will not allow me to login from my iPhone. It tells me my password is not recognized. I change my password, and I get the same message. Then on the 3rd time I change my password my account then locks. I have been battling this for about a year. It is super frustrating because I don’t have a desktop to logon with. I have even called can the person on the phone cannot figure out the issue either and just says well you need to find a desktop to sign in. What is the point of having an app if I cannot access it??!!

**Developer response:** Hello, please call us at 888.486.4722 so we can assist further with the access issues you are having. Thank you

### 1/5 — Nelnet doesn’t have mobile app!

*2023-07-31*

Why Nelnet call it mobile app if it just link to open web browser!? Such an old system with no updates for being user friendly, feels like the “app” was created in 90th and no one ever bother to make some major changes. I don’t even talk about remember login or use Face ID))) looks like the company doing everything to give user hard time singing in and pay off the debt!!)

**Developer response:** Thank you for providing feedback on the app

### 1/5 — Disappointing Update

*2023-07-15*

I went into nelnet to make a payment on the loan with the highest interest rate, only to discover nelnet has taken this feature off the app. Fees like a way for them to sneakily continue taking advantage of higher interest rates once they unpause. Please bring back the ability to select which loan to pay.

**Developer response:** Thank you for the feedback. As of current payments will only go towards the entire account on the app and not specific groups.

### 1/5 — New App HORRIBLE

*2023-07-06*

Prior to the app change, everything was laid out efficiently, accounts were easy to look, you could submit paperwork, etc. The new app is very un-user friendly. Makes it confusing on your breakdown on accounts owned and you aren’t able to submit paperwork regarding your loans, whether reapplying for loan repayments or any loan forgiveness. What a joke!

**Developer response:** Thank you for your feedback!

### 1/5 — Nelnet

*2023-07-05*

Been a Nelnet customer for 11 years or so. Believe it or not, the app is better than its ever been. For the majority of the time I’ve paid my loans through Nelnet, the app couldn’t even load half the time. It’s not Nelnet’s problem if their customers can’t pay specific loan groups or if their customers can’t pay their loan hassle free through their app. Nelnet will get paid eventually regardless. Think about how much you owe Nelnet and then consider how many borrowers they have. They have the resources to make a great app but how would that benefit them? You used to be able to pay your loan groups in the app and now you can’t. Weird how that is a feature that no longer exists. I’m surprised there isn’t a service charge for paying your loan through the app. Nelnet is a scummy company, but the only reason they are that way is because they are allowed to be. If your loan was recently switched to Nelnet, good luck. I have always watched them very closely. I don’t trust Nelnet’s autopay because I feel like a payment amount will change on one of my loans and Nelnet will notify me with the bare minimum effort possible and my credit will take a hit because of it. Do not trust Nelnet.

**Developer response:** Thank you for the feedback

### 1/5 — Now the website does not work..

*2023-07-05*

First the app doesn’t allow group pay, then when you go on the browser, it only allows you one payment at a time.. I usually submit a payment for the next 5-6 weeks but if you try to submit more than one, it’ll act like it’s processing but you’ll notice, it overrode your other date.

Everything about my loans switching to this company has been absolutely annoying. Just honestly speaking-truly annoying. Even the generic responses, it feels like it falls on deaf ears, that they do not care.

**Developer response:** Thank you for providing feedback on this feature. Although currently you will only be able to pay at an account level on the mobile app, you may make online payments with special instructions from our website anytime to pay by group.

### 1/5 — Missing ability to pay by loan group

*2023-07-02*

Really need to bring back the ability to do payments on loan groups. It would be even better if we could pay by loan within the group. It isn’t just to target the highest interest groups, but also some of us find it very motivating to make extra payments when we can afford to nuke a particular group. I have a regular payment for the whole account, but when I can - like due to diligent saving or a bonus - it means a lot to me to be able to target the highest interest group. Please bring this back as soon as possible. It would be even cooler if we could target a loan in a group and just pay them off. It does wonders psychologically to see the massive list of loans shrink a little.

**Developer response:** Thank you for your feedback. As of current payments will only go towards the entire account on the app and not specific groups.

### 1/5 — Greed mongers

*2023-06-29*

This company called and HARRASSED  me wanting payment the entire time that covid relief put a pause on student loan payments. If they think that was an effective way to win me over and take them seriously they are out of their minds .. I miss Great Lakes!!!! You people are not going to get a dime from anyone with less then 10 thousand debt until the Supreme Court rules on forgiveness. Get over it!

**Developer response:** Thank you for your feedback.

### 1/5 — Can’t login

*2023-06-26*

Not a great way for you to get my money if I can’t easily log in to the app.  It sure doesn’t waste my time when I have to watch the loading spinner thing go round and round.  The old app was way better.  Please fix it or change it back.   There’s an old saying. “If it ain’t broke, don’t fix it”. Well it wasn’t broke but you “fixed” it.

**Developer response:** Thank you for providing feedback

## Frequently asked questions about Nelnet

### What does the Nelnet app do?

The Nelnet app provides a native iOS experience for managing your student loans. It offers an at-a-glance view of your loan details and makes managing your payments easier.

### What are the key features of the app?

Key features include an at-a-glance overview of your student loans, simplified payment management, and a streamlined, native iOS interface for easy navigation and use.

### Is the Nelnet app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned.

### Who is the target audience for this app?

The app is intended for borrowers who have student loans and are looking for a convenient and user-friendly way to track their loans and manage their payments.

### What is the primary use case for the Nelnet app?

The primary use case is to provide borrowers with a simple and efficient tool to view their student loan information and make payments directly through their mobile device.

## Version history (last 2 releases)

### 2.0.4 — 2023-05-17

We listened to your feedback and handcrafted a new tool to help you manage your student loans. Our versatile app is optimized for your iPhone and makes account activity a snap. Checking how much you owe, making your payments, and monitoring your loan status all just got easier! Even better – soon, we’ll add Touch ID and Face ID to log in.

### 1.4.1 — 2019-01-10

- Added pinch zoom
- Minor bug fixes and enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*