# Nelnet — user reviews > 85 indexed App Store user reviews of Nelnet by Nelnet, rated 1.37/5 from 121 ratings. - Source: https://appshunter.io/ios/app/nelnet/id1021378561/reviews - App overview in markdown: https://appshunter.io/ios/app/nelnet/id1021378561.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 2 · 2★ 7 · 1★ 103 ## What do users think of Nelnet? Overall sentiment: negative **Pros** - ✅ Allows quick payment processing - 📱 Mobile-friendly interface improvements in recent updates - 📊 Ability to view account details and balances - 🎯 Cleaner visual design in newer version - 📄 Document access capability (when working) **Cons** - 🐛 Frequent login failures and authentication issues - ❌ Removed ability to pay specific loans by group - 📉 Significant loss of features in recent update - ⚠️ No biometric authentication (Face ID/Touch ID) - 🔄 Requires re-login every session - 📱 App is essentially a web wrapper, not native - ⏱️ Slow performance and loading times - 🚫 No password memory or autofill - 📋 Inbox and documents section removed - 👎 Poor user interface and navigation design - 🔗 Broken navigation - no back buttons in some sections - 📄 Cannot view past statements - 💸 Suspicious removal of loan-specific payment feature - 🔐 Account lockout after multiple login attempts - ⚡ Unresponsive buttons and UI elements **Commonly reported bugs** - Login screen cursor disappears - Black screen on app launch - White screen freezes - Password reset loop - repeated failures - Account locks after multiple login attempts - Cannot exit PDF document viewer without force closing app - Navigation buttons unresponsive or missing - App gets stuck on certain pages with no way back - Payment processing shows as late until completed - Multiple payments submitted at once override each other - Document viewing causes app to freeze - Zoom and scaling issues on different screen sizes - Bottom navigation menu covers page elements - App crashes when clicking on inbox messages - Text sizing inconsistent across pages - Broken app support/feedback link - Payment not posting on weekends until Monday - Dynamic elements that should be static - Erratic page skipping and transitions - Not optimized for different screen sizes **Most requested features** - Restore ability to pay specific loan groups - Add Face ID or Touch ID biometric login - Implement password memory/autofill - Add back button navigation throughout app - Restore inbox and documents section - Enable viewing and downloading of tax documents - Restore past statements access - Improve overall app performance and speed - Create native app instead of web wrapper - Add ability to pay individual loans within groups - Implement dark mode - Add app support/help link that works - Enable document printing and PDF export - Improve login process and error messages - Add payment scheduling for multiple future payments ## Newest reviews (17 of 85) ### 3/5 — Developers removed useful features *2023-06-25* The developers and designers removed a very useful function from the app that used to be in previous versions and have made it more difficult for you to make payments. From developers: “Thank you for providing feedback on this feature” Currently you will only be able to pay at an account level on the mobile app. “You may make online payments with special instructions from our website anytime to pay by group.” - the whole purpose of the other users comment is that we want to be able to pay specific loans on the mobile app, without having to login to the desktop. -it was there before, why remove it? -why don’t you add the feature back? **Developer response:** Hello, in the future this feature may be added back to the app, but of course currently as stated you can only pay by account level. ### 1/5 — Broken payment function *2023-06-23* I used to be able to easily make payments from the app, but that function doesn’t seem to work anymore requiring going online. Please fix this. **Developer response:** Thank you for providing feedback on the app. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — Missing key features *2023-06-21* I couldn’t log into the new app. Had to call in and change my password. The service rep was pleasant and very helpful. As another reviewer stated, the ability to choose between which loan your payment gets applied to is no longer available. Disappointing, as it was nice during covid forbearance to be able to pay down the highest rate loans and even before covid to make extra principal payments on the loan with the highest interest. Can no longer view tax documents. When viewing payments, it no longer shows which loan(s) the payment was applied to. The payment feature seems easy to use if all you want is to make a payment on the whole group and not an individual loan. I doubt I’ll use the app much as it no longer meets my needs. You took a perfectly adequate app and turned it into useless garbage. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — App Actually A Link *2023-06-20* I can’t stand apps that don’t operate as apps but rather as portals to the website of the developer. That’s all this is, a link that opens to the website. Can’t save your faceid, can’t save your pw if your internet is in darkmode, not really useful in any way that is different from just opening a browser and logging in. **Developer response:** Thank you for providing feedback. We are working to implement faceid in one of our future updates ### 1/5 — New updated app *2023-06-18* The old version was way more flexible with payments and account management. The new version doesn’t even allow me to log in so now I have to call over the phone every time to make a payment **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — Lack of basic features *2023-06-18* There should be an ability to choose which loan to payoff, not just a general payoff amount for the lump sum. This allows people to do payoffs methods like the “snowball”. Also, it’s annoying to have to input my login info every time I open the app. Use the face-unlock feature or at least remember my login info! **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — Needs a total app redesign *2023-06-15* Quite possibly the worst app on the App Store. I was forced to use Nelnet after being transferred from Great Lakes. This app has no Face ID, no detailed view on loans and a very clunky interface. Needs a COMPLETE redesign. Jesus Christ how can you even release something like this thinking it’s good? **Developer response:** Thank you for providing feedback on this feature, we are currently working on further updates to the app ### 1/5 — Can’t access account *2023-06-12* First off all the positive reviews are so fake it’s ridiculous. They leave five star with a short half sentence that means nothing. During and after college I used Great Lakes loan service for my student loan and had absolutely zero issues. Their app worked really well and they had all my information available easily. Unfortunately they switched to this garbage and I can’t even access my account. The reviews on this app also give me chills, I really hope there isn’t any major issues. It’s just really frustrating, the app isn’t working. **Developer response:** Thank you for providing feedback on this feature. ### 1/5 — Now won’t let you pay specific loans first - seems purposeful! *2023-06-09* The old version you could pay for a specific loan within a group. Now you only have the option to pay the principal balance of the entire group of loans. Sadly, this feels like it is by design…..I’m sure Nelnet knows that everyone uses their phone to pay (usually via this mobile app), which in that case, the fact it disappeared from previous versions to this, I can’t imagine them all sitting in a room saying this is a good idea to get rid of paying specific loans in a group (that have higher interest rates) and just only allow them to pay the principal balance on the entire collective group of those loans. Either they are incompetent or think we must be extremely stupid. To all reading this, we must make this noticed outside of reviews in the App Store. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — New app update *2023-06-08* The new app update is garbage. Old version was way better. You can even do everything on it. I was paying on certain loans with higher interest with what i could while it was on the freeze now nothing. Way to go backwards. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 2/5 — Worse than the old app *2023-06-08* I used to be able to target my payments toward certain loans, now I can no longer do that through the app. The only way I can do it is through the online website login. The old app worked much better. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 3/5 — Finally…an actual app *2023-06-08* Before the update, it was not an app. Just some lazy person who made a web browser link. Now we have an actual app. Missing some features like no paying by group or viewing statements. But it’s a start in the right direction…late start but going in the right direction! **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 4/5 — Would love Face-ID ASAP! *2023-06-08* I know it’s in the works. But this currently the only app on my phone that doesn’t have Face-ID. I have way too many passwords to remember. Once you add the update, I’ll change my rating to five stars. **Developer response:** Thank you for providing feedback on this feature. ### 1/5 — Lacking functionality *2023-06-07* Probably the least useful app I have ever used from a financial company. UI/UX is atrocious. I hate to think what the previous app was like if this is an improvement. Lacks basically any useful functionality one would hope for to manage their account. **Developer response:** Thank you for providing feedback on this feature. We are currently working on getting updates for the app, but we also offer an online account that you can log in to as well that would allow you to do the same functions as the app, just not on a mobile device. ### 1/5 — Can’t log in *2023-06-07* The new app is broken. You can’t log in because the auto website is coded as a download instead of a website. I don’t even know how something this basic gets to public release. Just wow. Not a pleasant experience switching from Great Lakes servicing my loans. Not looking forward to this kind of experience. **Developer response:** Thank you for providing feedback on this feature. If you are having issues logging in please contact us at 888.486.4722 so we can troubleshoot the issue and assist getting you logged into your account. ### 1/5 — Can only pay at account level in app now *2023-06-05* You can’t pay by group anymore in the app, only on the website. Which renders the app useless unless you want to only ever pay at account level and let Nelnet decide how to distribute your payment. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — Allocation Not Available *2023-06-02* Same as many reviews… There must be an allocation area to make payments to specific loans. The whole point is to pay down the loans with the lowest balance and or highest interest rate. Not starting out to hot here. **Developer response:** Thank you for providing feedback on this feature. Currently you will only be able to pay at an account level on the mobile app. You may make online payments with special instructions from our website anytime to pay by group. ## Most critical reviews (10 lowest-rated) ### 1/5 — Less features then before *2023-08-03* The most recent update has removed the inbox and documents section. Those sections are extremely important especially now when people are applying to have their loans forgiven. The app the way it is now is just a payment app with no other features. You can't even see past statements. The app is a failure for borrows. **Developer response:** Thank you for providing feedback on the app. ### 1/5 — Cannot login from phone *2023-08-01* This app is horrible. It will not allow me to login from my iPhone. It tells me my password is not recognized. I change my password, and I get the same message. Then on the 3rd time I change my password my account then locks. I have been battling this for about a year. It is super frustrating because I don’t have a desktop to logon with. I have even called can the person on the phone cannot figure out the issue either and just says well you need to find a desktop to sign in. What is the point of having an app if I cannot access it??!! **Developer response:** Hello, please call us at 888.486.4722 so we can assist further with the access issues you are having. Thank you ### 1/5 — Nelnet doesn’t have mobile app! *2023-07-31* Why Nelnet call it mobile app if it just link to open web browser!? Such an old system with no updates for being user friendly, feels like the “app” was created in 90th and no one ever bother to make some major changes. I don’t even talk about remember login or use Face ID))) looks like the company doing everything to give user hard time singing in and pay off the debt!!) **Developer response:** Thank you for providing feedback on the app ### 1/5 — Disappointing Update *2023-07-15* I went into nelnet to make a payment on the loan with the highest interest rate, only to discover nelnet has taken this feature off the app. Fees like a way for them to sneakily continue taking advantage of higher interest rates once they unpause. Please bring back the ability to select which loan to pay. **Developer response:** Thank you for the feedback. As of current payments will only go towards the entire account on the app and not specific groups. ### 1/5 — New App HORRIBLE *2023-07-06* Prior to the app change, everything was laid out efficiently, accounts were easy to look, you could submit paperwork, etc. The new app is very un-user friendly. Makes it confusing on your breakdown on accounts owned and you aren’t able to submit paperwork regarding your loans, whether reapplying for loan repayments or any loan forgiveness. What a joke! **Developer response:** Thank you for your feedback! ### 1/5 — Nelnet *2023-07-05* Been a Nelnet customer for 11 years or so. Believe it or not, the app is better than its ever been. For the majority of the time I’ve paid my loans through Nelnet, the app couldn’t even load half the time. It’s not Nelnet’s problem if their customers can’t pay specific loan groups or if their customers can’t pay their loan hassle free through their app. Nelnet will get paid eventually regardless. Think about how much you owe Nelnet and then consider how many borrowers they have. They have the resources to make a great app but how would that benefit them? You used to be able to pay your loan groups in the app and now you can’t. Weird how that is a feature that no longer exists. I’m surprised there isn’t a service charge for paying your loan through the app. Nelnet is a scummy company, but the only reason they are that way is because they are allowed to be. If your loan was recently switched to Nelnet, good luck. I have always watched them very closely. I don’t trust Nelnet’s autopay because I feel like a payment amount will change on one of my loans and Nelnet will notify me with the bare minimum effort possible and my credit will take a hit because of it. Do not trust Nelnet. **Developer response:** Thank you for the feedback ### 1/5 — Now the website does not work.. *2023-07-05* First the app doesn’t allow group pay, then when you go on the browser, it only allows you one payment at a time.. I usually submit a payment for the next 5-6 weeks but if you try to submit more than one, it’ll act like it’s processing but you’ll notice, it overrode your other date. Everything about my loans switching to this company has been absolutely annoying. Just honestly speaking-truly annoying. Even the generic responses, it feels like it falls on deaf ears, that they do not care. **Developer response:** Thank you for providing feedback on this feature. Although currently you will only be able to pay at an account level on the mobile app, you may make online payments with special instructions from our website anytime to pay by group. ### 1/5 — Missing ability to pay by loan group *2023-07-02* Really need to bring back the ability to do payments on loan groups. It would be even better if we could pay by loan within the group. It isn’t just to target the highest interest groups, but also some of us find it very motivating to make extra payments when we can afford to nuke a particular group. I have a regular payment for the whole account, but when I can - like due to diligent saving or a bonus - it means a lot to me to be able to target the highest interest group. Please bring this back as soon as possible. It would be even cooler if we could target a loan in a group and just pay them off. It does wonders psychologically to see the massive list of loans shrink a little. **Developer response:** Thank you for your feedback. As of current payments will only go towards the entire account on the app and not specific groups. ### 1/5 — Greed mongers *2023-06-29* This company called and HARRASSED me wanting payment the entire time that covid relief put a pause on student loan payments. If they think that was an effective way to win me over and take them seriously they are out of their minds .. I miss Great Lakes!!!! You people are not going to get a dime from anyone with less then 10 thousand debt until the Supreme Court rules on forgiveness. Get over it! **Developer response:** Thank you for your feedback. ### 1/5 — Can’t login *2023-06-26* Not a great way for you to get my money if I can’t easily log in to the app. It sure doesn’t waste my time when I have to watch the loading spinner thing go round and round. The old app was way better. Please fix it or change it back. There’s an old saying. “If it ain’t broke, don’t fix it”. Well it wasn’t broke but you “fixed” it. **Developer response:** Thank you for providing feedback ## Most praised reviews (10 highest-rated) ### 5/5 — I am going back to the *2023-06-23* I’m not going back to the house now ### 5/5 — From your work you can get *2023-06-21* Very much with you today **Developer response:** Thank you for providing feedback! ### 5/5 — Finally! *2023-06-09* This app was LOOOONNNNGG overdue for an update and it looks so much better. I dreaded having to ever check my loans because it was a mess, but this new app looks amazing. Thank you!! **Developer response:** Happy to hear you are enjoying the new app, thank you for this positive feedback. ### 5/5 — Finally *2023-05-21* Finally the app is mobile friendly! It’s been a long coming, but I’m happy with the way it functions now. Thank you! **Developer response:** Happy to hear you are enjoying the new app, thank you for this positive feedback. ### 5/5 — Best Ever!!! *2021-09-05, version 1.4.1* Easy way to make a payment online! Easy online access! Easy application forms! If you don’t know how to read then this isn’t the sight for you! Everything you need is stated right in front of your eyes once you log in! Love it!!!!! ### 5/5 — Works Great! *2019-03-23, version 1.4.1* I downloaded this app despite the low review scores, because I saw that the developers recently made changes/updates to the app. It appears that they fixed the document issues that people were having, because everything works great for me! I can see each loan group, documents, make a payment, and really anything the app offers I’m able to access. It is also easy to navigate. Definitely recommend for anyone wanting to keep a close, quick eye on the status of their loans. ### 5/5 — Love it!! And works just fine!! *2018-04-13, version 1.3.3* Not sure what all the negative reviews are about. I have no issues with the app. I can make payments, schedule payments, view my account details, etc. It seems that most reviews say that there’s no back button and/or that they can’t view documents. Sounds like maybe it’s a phone issue? I can view my documents (statements, tax forms, etc) just fine and there IS a back button. There’s also a menu on the bottom of the page to get to where you need to go when there isn’t a back button. Great app. I’d maybe recommend enabling Touch ID, but besides that, it works just fine. ### 5/5 — Did what I needed *2017-11-02, version 1.2.0* Website keeps acting up and I'd have to call to make a payment when I never have the information with me. Saw the bad reviews but one was similar to mine and said it worked. Surprise, it did. Logged on, made a payment, and logged off. If that's all you need to use the app for then get it! Good enough. ### 5/5 — Thank you for making this app! *2017-02-18, version 1.2.0* I was very nervous downloading this app due to bad reviews. I registered through my email and downloaded the app and it's exactly the same thing. LOL. I'm that I looked to see if there was a app instead of going through my email address. It's going to take FOREVER to pay if these loans but I'm glad I can keep track and not get bad credit. Good luck everyone! ### 5/5 — Simple, gets the job done *2017-02-17, version 1.2.0* There's no reason to give this app 1 star. It does what I want it to, which is let me pay my bill from my phone and check my balances. Basically looks like the mobile version of the site. If you're mad about your account issues, that's feedback for nelnet in general, not this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*