# neo by Bank Audi — user reviews > 16 indexed App Store user reviews of neo by Bank Audi by Bank Audi, rated 4.80/5 from 665 ratings. - Source: https://appshunter.io/ios/app/neo-by-bank-audi/id6470289984/reviews - App overview in markdown: https://appshunter.io/ios/app/neo-by-bank-audi/id6470289984.md - Rating breakdown: 5★ 610 · 4★ 22 · 3★ 11 · 2★ 3 · 1★ 19 ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointing *2026-07-20* App is very slow and the card takes forever to arrive. please fix **Developer response:** Thank you for your review. To help us investigate further your raised issue, please email us at support@neo.com.lb with your registered mobile number and additional details regarding your experience. Our team will be happy to connect with you to assist. ### 1/5 — It doesn’t work *2026-04-07* Haven’t been able to use the neo app for over a month. The Profile review required popup keeps appearing, and I can’t use the app at all. Very disappointing experience. **Developer response:** Hello, we appreciate your feedback and apologize for the experience. Kindly reach out to support@neo.com.lb so that we look closely into the incident you faced . ### 1/5 — Bugs and glitches *2025-12-10* The app keeps crashing you should guys hire better developers the concept is great but on the technical side it is trash **Developer response:** We're sorry to hear that. Please reach out through the in-app chat so we can understand the issue and assist you directly. ### 1/5 — Mr Elias *2025-10-06* I opened a neo account and they said that it will take up to 48 hours for verification, until now its been 6 days and nothing happened. I called the call center and they told me it may take more days to get the verification. Should i wait a year? **Developer response:** We apologize for the delay. Verification times may vary depending on document checks, but it certainly shouldn't take this long. We're continuously improving our onboarding process to make verification even faster and smoother for all new users. If your case is not yet solved, please call us on 1560, we're here to help right away. ### 1/5 — Worst app and customer service ever *2025-04-07* The app keeps malfunctioning and wasting time. Complete waste of time and complete obnoxiousness every step of the way ### 1/5 — As usual a Lebanese bank *2025-01-19, version 1.1.6* They scam my transaction when I was topping up my account to throw a card! A scam Lebanese as usual … ### 1/5 — App not opening on Ipad *2024-12-26* The app is not opening on Ipad,stuck on initial image ### 1/5 — Doesn’t work *2024-07-19* I downloaded this app with the intention of opening a fresh dollar account, as I had seen in the advertisements. First time I open it, the app asks for notification permission, without any context or explaining what kind of notifications to expect. Then the logo animated and nothing else happened. I got stuck on a blank screen with the logo in the middle indefinitely. The app doesn’t work. If the app works I will update the rating and the review. ### 2/5 — Extremely slow *2026-04-29* Super slow app, stops working when you need it the most Unreliable **Developer response:** Thank you for sharing your feedback and sorry for the inconvenience! Please reach out to support@neo.com.lb so we can help you right away. ### 2/5 — Needs attention *2024-11-22* Full of bugs and always undergoes server maintenance especially when needed!!! You can’t access you accounts except through the app👎 you need to work on web access also and fix the always occurring server issues ## Most praised reviews (6 highest-rated) ### 5/5 — Rima Fakhoury *2026-05-25* It just made my life easier! **Developer response:** Thank you for your feedback! ### 5/5 — Revolutionizing Banking in Lebanon *2024-04-16* The concept of opening a bank account with Bank Audi in Lebanon without needing to visit a branch—simply by snapping a selfie and a photo of your ID—is remarkable for a country where the banking industry has often lagged behind. The app is exceptionally well-crafted and user-friendly. I'm really pleased with how it works and happy to be using it. ### 5/5 — Excellent innovative app by Bank Audi *2023-12-14, version 1.0.3* This is an innovative application software for digital banking that has been well executed by Bank Audi. The app is user friendly, well designed, and puts the power and versatility of digital banking in the palm of your hand. ### 4/5 — No dark mode *2025-08-15* Can we please have dark mode enabled soon? Thank you. ### 4/5 — Would love it in Dark Mode *2025-01-25, version 1.1.7* Excellent app but would love it in Dark Mode ### 3/5 — Foreign account *2026-07-14* This banking app is one of the best in Lebanon unfortunately i couldn’t open an account using my foreign passport during a call i was told that the reason is because at the moment they’re only opening accounts for Lebanese citizens which i find it a bit weird **Developer response:** Thank you for your feedback. To review your case further, please reach out to us at support@neo.com.lb with your registered mobile number so we can assist you further. We look forward to hearing from you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*