# NEO Connect

> Remote control for compatible ActronAir ducted air conditioning systems. (iPhone/iPad app by Actron Engineering Pty Ltd.)

- Source: https://appshunter.io/ios/app/neo-connect/id1513864244 (this page in markdown: same URL + `.md`)
- Developer: [Actron Engineering Pty Ltd](https://appshunter.io/developer/521601472)
- Category: Lifestyle, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 32 MB
- Languages: English
- Released: 2020-08-20
- Data updated: 2026-07-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/neo-connect/id1513864244/reviews.md

## What is NEO Connect?

NEO Connect allows you to control your compatible ActronAir ducted system from anywhere in the world.

With a clean and easy to read design, it also makes controlling your system simple and intuitive, allowing you to access a wide range of different control functions:

• Turn the air conditioner ON/OFF
• Turn individual zones ON/OFF
• Change the desired temperature
• Choose between modes (Cool / Heat / Auto / Fan)
• Choose between fan speeds (Low / Med / High) 
• Enable/disable Away and Quiet mode and change Away mode settings
• Set a timer
• Control multiple air conditioning systems

## Key features

- Remote ON/OFF control
- Zone control
- Temperature adjustment
- Mode selection (Cool, Heat, Auto, Fan)
- Fan speed control
- Away and Quiet mode
- Timer settings
- Multiple system management

## What do users think of NEO Connect?

Overall sentiment: negative

**Pros**

- 👍 Easy to use interface
- 👍 Works well after updates
- 👍 Convenient remote control
- 👍 Timer feature is loved
- 👍 Improved performance recently
- 👍 Good with Google Home integration
- 👍 Works reliably now
- 👍 User-friendly features

**Cons**

- 🐛 Consistently offline errors
- 🐛 Frequent connection issues
- 🐛 Unreliable performance
- 🐛 App crashes frequently
- 🐛 Slow response rate
- 🐛 Reverts to previous settings
- 🐛 Difficult setup process
- 🐛 App freezes often
- 🐛 Network timeout errors
- 🐛 Does not connect
- 🐛 App doesn't launch
- 🐛 Reverts settings
- 🐛 Laggy and unresponsive
- 🐛 Pathetic and useless app
- 🐛 App is buggy
- 🐛 Poor implementation
- 🐛 Garbage app
- 🐛 Horrible connection
- 🐛 Takes ages to connect
- 🐛 System offline errors
- 🐛 App is unstable
- 🐛 Random disconnections
- 🐛 Display shows different status
- 🐛 App is terrible
- 🐛 App is a joke
- 🐛 App is a waste of money
- 🐛 App is unusable

**Commonly reported bugs**

- System offline errors
- Network timeout errors (504)
- App crashes
- App freezes
- App doesn't launch
- Reverts settings
- Zone control issues (turning off a zone turns all on)
- Display shows different status than wall controller
- Circular progress issue (stuck on connecting)
- Timer setting issues (1 year ahead)
- Slow response rate
- Login screen freezes
- Incompatible with older devices
- App no starting after latest update
- Connection failure
- Gateway timeout errors
- Alexa skill not available on Amazon.com marketplace
- Band Steering and PMF router settings impact reliability

**Most requested features**

- Add Siri shortcut features
- Add ability to edit schedules through the app
- Control using Siri
- Add new schedules via the app
- Dark mode option
- Advanced analytics dashboard
- Local network access

## Recent user reviews (10 of 105)

All indexed reviews: https://appshunter.io/ios/app/neo-connect/id1513864244/reviews.md

### 1/5 — Never works so annoying

*2026-06-15, version 2.0.5*

This has to be the worst app. It never works and it always “offline” even when everything is showing online. It’s very frustrating.

### 1/5 — Unreliable

*2026-06-02, version 2.0.5*

Two weeks ago suddenly only about 5 percent of the app changes go through. Totally unreliable after having been just fine for a while. No amount of reinstalling or repairing helps

### 1/5 — Terrible

*2026-06-02, version 2.0.5*

App has horrible connection, have had trouble connecting app to unit since we got it year ago and it’s much worse now. Basically can never connect using the app, this is a joke guys.. stop investing so much in advertising and invest in your product

### 1/5 — Never Able To Use The App

*2026-05-29, version 2.0.5*

I downloaded the app because my house is two stories and while I’m upstairs it’s nice to not have to go downstairs all the time to turn it on, BUT IT NEVER EVER CONNECTS … LIKE EVER, I’ve deleted and redownloaded I’ve updated at this point is there another app I can use for my air con now because I’m sick of all this

### 2/5 — Was alright for 2 yrs…

*2026-05-22, version 2.0.5*

We’ve had the system for 2 yrs. Things were ok. Occasional connectivity problems but they seemed to work themselves out until the past couple of weeks when we’re trying to use the ac as winter approaches. The app says all the things : 
-the system is off line. It’s not. 
-You can connect briefly then if all goes greyed out and you have no chance in hell reconnecting and get told the system is offline again. Wait a few days and you can get back on. 

It was pretty good for a bit. Can you please sort this out!?  The update that included zoning control was good. 

Just make the damn thing more stable!!!

So I just wrote this and then the phone updates the app. Let’s see if there’s any improvement

### 1/5 — Rewrite it use AI pls

*2026-05-13, version 2.0.4*

Every time open the app, it took ages to connect the device, doesn’t matter at home with wifi  or anywhere else using mobile network. Just get a competent developer + Claude, you should get a much better app.  Can’t believe it’s still this bad after 3 years. I would never choose this Aircon again (well the builder McDonald Jones didn’t have other options)

### 1/5 — Absolute rubbish and a waste of money

*2026-05-12, version 2.0.4*

This app is completely useless. It consistently says our unit is offline when it is not. We paid thousands for this product specifically for the remote control feature and it doesn’t work. We will be contacting the installer to have it replaced with a different system.

### 5/5 — 5 Star

*2026-05-11, version 2.0.4*

Update: works and connect now. No problems 

Won’t connect to the controller since the last update. This is very disappointing.

### 4/5 — Connection issues

*2026-05-11, version 2.0.4*

Worked okay for a day , now when I open the app it sits in “CONNECTING” forever I tried resetting the wall controller back to factory setting re set it up , reset wifi router . NOTHING WORKS!!! Please update !!


Update: 
Repaired please let us know in advanced if maintenance and updates will happen.

### 1/5 — Pathetic

*2026-05-10, version 2.0.4*

Was not too bad before the latest “update”, but now never connects.  Have tried every trick in the book.  Don’t ever assume you’ll be able to rely on this and connect remotely.

## Frequently asked questions about NEO Connect

### What does NEO Connect do?

NEO Connect allows you to remotely control your compatible ActronAir ducted air conditioning system from anywhere in the world. It provides an intuitive interface for managing various functions of your AC system.

### What are the key features of NEO Connect?

Key features include turning the air conditioner and individual zones ON/OFF, changing the desired temperature, selecting modes (Cool, Heat, Auto, Fan), choosing fan speeds, enabling Away and Quiet modes, setting timers, and controlling multiple air conditioning systems.

### Is NEO Connect free to use?

Based on the provided information, the app is free to use and does not have in-app purchases or ads. You will need a compatible ActronAir ducted system to utilize its features.

### What air conditioning systems are compatible with NEO Connect?

The app is designed to control compatible ActronAir ducted air conditioning systems. Specific compatibility details would typically be found on the ActronAir website or within the app's support documentation.

### How can I use NEO Connect to manage my home's climate?

You can use NEO Connect to adjust your home's temperature, turn zones on or off, and select specific modes like heating or cooling, all from your smartphone. This allows for convenient climate management whether you are at home or away.

## Version history (last 5 releases)

### 2.0.6 — 2026-07-15

Bug fixes and App improvement
- Occasional connection issue is fixed now.
- Customer feedback - keyboard overlap on text description is fixed.
-  Timer count down between mobile app and wall controller is improved.

### 2.0.5 — 2026-05-22

1. Users can provide their valuable feedback
2. Password validation rules for better security

### 2.0.4 — 2026-04-13

General bug fixes

### 2.0.3 — 2026-02-26

Fixed random circular progress issue in Home Screen
Fixed Offline state while initialising the app.

### 2.0.2 — 2026-02-19

Fixed progress bar issue in HomeScreen 
Fixed Quiet Mode issue in HomeScreen

## Apps similar to NEO Connect

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Rivals Barbershops](https://appshunter.io/ios/app/rivals-barbershops/id1660629140) | — | Free | Lifestyle |
| [Cheッk](https://appshunter.io/ios/app/chek/id1638914960) | — | Free | Lifestyle |
| [SA BEAUTY MANAGER](https://appshunter.io/ios/app/sa-beauty-manager/id1633897180) | — | Free | Lifestyle |
| [Sky Smart Home](https://appshunter.io/ios/app/sky-smart-home/id1643672580) | 4.0 (2) | Free | Lifestyle |
| [My ATF](https://appshunter.io/ios/app/my-atf/id1633629780) | — | Free | Lifestyle |
| [(株)JAエコパル](https://appshunter.io/ios/app/ja/id1635276580) | — | Free | Lifestyle |

## More apps by Actron Engineering Pty Ltd

- [ActronConnect](https://appshunter.io/ios/app/actronconnect/id719359243)
- [QUE Connect](https://appshunter.io/ios/app/que-connect/id1163043753)
- [Easy Connect](https://appshunter.io/ios/app/easy-connect/id1478978096)

All apps by Actron Engineering Pty Ltd: https://appshunter.io/developer/521601472

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*