# neo for merchants — user reviews > 20 indexed App Store user reviews of neo for merchants by Axis Bank Ltd. - Source: https://appshunter.io/ios/app/neo-for-merchants/id6479882439/reviews - App overview in markdown: https://appshunter.io/ios/app/neo-for-merchants/id6479882439.md ## Newest reviews (6 of 20) ### 1/5 — Very poor app *2025-04-15* After every few days it refuses to open. U then have to download again. Not expected this from axis bank **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — App crashing all the time *2025-04-12* I don’t even want to give 1 start. I cannot login whenever I reach your staff they always sayings its works for everyone in my city except me. Every time I need to uninstall and reinstall the app for login that for 1 time login that that it won’t login. Such a trash app. **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Fail to login *2025-04-12* Try to login in the app but after entering the password didn’t able to login in the app. Very frustrating **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Worst app ever!! *2025-04-05* Worst app ever. Login issues again and again since 2-3 months **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Transactions update issue *2025-03-21* Not showing all the transactions. The transaction amount is not correctly deposited to account. I’m facing issue everyday evening around 6:30pm to 10pm transaction amount is not shown in app and the transaction amount during above specified time is not deposited to account **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Verification problem *2024-12-29* Cannot verify the device Only says something went wrong **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad application *2026-05-24* Card payments is not showing, no message or notification received after payment done by pos machine **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Very bad performance *2026-03-07* Dear concern, I have been used since last 2 months and i ihave noticed that this app not function properly like suddenly hanged and also slow when click any options , etc. Kindly make it simpler and faster. Regards **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Developer team *2026-03-07* I have an a business and current account but that the app saying i don’t have an account… OOPS 😁 **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — White screen on opening the app *2026-02-23* Looks like developers have no clue on why it’s happening. Crashing for the past one month. **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Crash app unable to open *2026-02-19* when open app showing white screen and crash **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Very poor *2025-09-06* No bank staff able to explain it Are not interested as it is outsourced **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — WORST MISTAKE, NEVER TAKE THIS DEVICE *2025-09-04* The worst device we have used so far, QR and the soundbox not linked, this literally a joke. Soundbox makes announcement after 30 seconds, can’t ask every customers to wait. Machine keeps on giving different kinds of errors. Worst decision ever made because of the trust with Axis Brand. Lesson learnt **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Major mistake *2025-07-04* App doesn’t open at all every time for checking transaction I have uninstall and reinstall it . After same condition does not open **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank ### 1/5 — App hangs multiple times a day then re installation to be done *2025-04-30* App hangs several times daily.. **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 1/5 — Not able to login *2025-04-28* Not working properly I had reinstalled it 5 times in a week **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ## Most praised reviews (4 highest-rated) ### 5/5 — good *2024-08-06* interested and better application ### 5/5 — Axis *2024-06-26* Good service and easily handle ### 2/5 — Poor service *2025-05-05* Very poor service the app doesn’t work once it is closed **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. ### 2/5 — Crashes *2025-04-10* Facing multiple crashes during operations **Developer response:** Dear Sir, Apologies for the inconvenience caused. We request you to write to us at merchant.helpdesk@axisbank.com or call 1800-419-0073 so that we can further assist you and address your concerns. Regards, Axis Bank. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*