# Neo Smart Blinds — user reviews > 126 indexed App Store user reviews of Neo Smart Blinds by Consultation et Materiaux Neo Inc, rated 3.70/5 from 57 ratings. - Source: https://appshunter.io/ios/app/neo-smart-blinds/id1046912127/reviews - App overview in markdown: https://appshunter.io/ios/app/neo-smart-blinds/id1046912127.md - Rating breakdown: 5★ 33 · 4★ 2 · 3★ 5 · 2★ 4 · 1★ 13 ## What do users think of Neo Smart Blinds? Overall sentiment: positive **Pros** - 👨‍💼 Exceptional customer support team - ⚙️ Easy setup and installation process - 📱 User-friendly app interface - 🔄 Compatible with multiple smart home platforms (Alexa, Google Home) - ⏰ Reliable scheduling functionality - 🎯 Works with various blind motor brands - 🚀 Quick response times from support staff - 💪 Stable and reliable performance over years - 🔧 Responsive technical support team - 📲 Simple blind pairing process **Cons** - 🐛 Unreliable scheduling execution - ❌ No blind position status indicator - 🔌 Requires internet connection for operation - ⚠️ Inconsistent app responsiveness - 🎮 Limited control over individual blinds - 🔋 No battery status display - 📊 Lacks advanced automation features - 🐢 Slow app startup time - 🔀 Confusing room-based scheduling limitation - ⚡ Occasional connection drops **Commonly reported bugs** - Shortcuts integration broken after recent update - App crashes when adding rooms - Scheduled closures produce judder without movement - Blinds fail to respond to scheduled commands randomly - WiFi disconnection issues requiring frequent resets - App displays white screen on certain operations - Favorite positions not persisting - Favorite option unavailable on some motor types - Blind control unresponsive after app updates - Sunrise schedule stopped working after update **Most requested features** - Blind position status indicator (open/closed/percentage) - Battery level display for motors - HomeKit integration support - App widgets for quick control - Individual blind scheduling (not just room-based) - Multiple favorite positions per blind - Ability to move blinds between rooms without deletion - Manual reordering of blinds and rooms - Advanced scheduling conditions (e.g., sunrise but not before 8am) - Percentage-based voice commands for Alexa - Offline scheduling capability - Scene scheduling functionality - Siri Shortcuts integration improvements - Watch app support - Grid/floor plan view for rooms ## Newest reviews (17 of 126) ### 3/5 — Worked well for a couple of years but... *2026-05-11, version 5.6.1* I have wasted hours trying to connect my ‘smart’ controller to my WiFi. I have set up a separate 2.4 ‘guest’ network. Closed my mesh 2.4 but this imbecilic app tells me that my password is wrong. Really - I’ve used the same WiFi password for 20 years! I contacted the Neo help desk. They were hopeless and gave no assistance. They also said that I have their latest unit. PS There is an online guide to solve this known problem. It’s quite complicated and time consuming to execute, but it gets the connection problem solved. ### 3/5 — Needs a few tweaks *2026-04-16* Exceeds my expectations - except for the fact that I can’t schedule by individual blinds, only by rooms. I have patio doors and would like the opening panel to close later than the stationary panel. As a work around, the opening panel gets its own room. Also, unable to move shades to a new room. Have to delete and start installation from the beginning to enact my work around. ### 2/5 — So so basic *2026-02-21, version 5.4.11* Feels and looks like such old tech. Blinds can be hit and miss as to whether they respond or not. Most annoying an basic issue is there’s no reporting in the app to show if the blind has in fact opened or closed. No idea what’s actually happening. I would choose a different blind manufacturer if I was purchasing now as it’s very disappointing ### 5/5 — My second review *2025-10-22, version 5.4.7* Khalil is the best! He again fixed an issue caused by AWS outage! If Somfy motors could be compatible with percentage commands (10%-25% etc) it would be even better when using Alexa!🤞🏻👍🏻 ### 5/5 — Excellent support *2025-09-23, version 5.4.6* Lost the link between one of my blinds and the App. Contacted Support who advised to delete the blind and install again. All worked perfectly. Thank you for your support. ### 5/5 — Great Tech Support!! *2025-09-22, version 5.4.6* I purchased the neo smart blinds roman shades. I was not able to use the favourite option on the app nor with google assistant even though I could use the favourite option on the remote. Antonio tech support took the time investigate the problem and was able to find a problem with the app update which was fixed. It was also great that Antonio sent me updates throughout the process. Everything is working great and I’m enjoying the new features!! Excellent service and great results! ### 5/5 — Great Tech Service! *2025-08-27, version 5.4.5* Prompt and friendly service! ### 5/5 — Service à la clientèle *2025-07-08, version 5.4.4* Service toujours efficace! ### 5/5 — Great customer service *2025-06-03, version 5.4.2* I have several blinds, controlled by my Neo Smart Blinds controller & app. After several years a motor in a blind failed. I replaced the motor and it worked great using my handheld remote but the Neo app would only control it one direction. I contacted Neo support. They were interested and hung with me to develop and install a fix to the controller. Apparently the new motor uses a newer “up” code. Anyway, Antonio was awesome. Clear communications and he stayed on it until fixed…and followed-up to be sure. A+. ### 5/5 — Fantastic support team *2025-04-07, version 5.2.3* I spent months trying to integrate my smart blinds with matter because for whatever reason, what would otherwise be a simple and easy method of integration was not working properly. After a while of using the Neo smart blinds not integrated with matter I decided to contact support who got my smart controller reset and working again. It’s now working fantastically and I would recommend Neo smart blinds to all who have had it with opening and closing blinds manually. ### 5/5 — Excellent product and facilities *2025-03-22, version 5.2.3* My system operates with 22 blinds in 4 areas and the performance of the controller software and been excellent. Initially I was moving the controller about due to the spread of my property I then installed a second controller and set all the blinds at slightly different times ( by minutes) The recent upgrade in March was perfect and took place with no problems. And importantly recent contact with support dept with curious questions on the upgrade was answered promptly without delay….. keep up the good work ! AAC/UK ### 5/5 — Excellent app 👍🏻 *2025-03-20, version 5.2.3* Good app and great customer service from Khalil ! ### 5/5 — Great product *2025-03-13, version 5.2.1* Great blinds, great app and great support. A really good all round automatic blind solution. ### 5/5 — Repair Issue *2025-03-04, version 5.2.1* We have 4 zebra blinds on our bow window. One of them stopped working through the app while the other 3 are fine. Called Khalil about the issue. After trying a few things we’ve determined it’s probably a problem with the motor. Khalil sent us one the next day. He was very helpful without any run around. They really do stick to their word when it comes to any warranty issues. I would highly recommend this company. ### 5/5 — Thank you! *2025-01-29, version 5.2.0* Thank you very much Khalil for your time and and expertise in troubleshooting my blind automation. ### 5/5 — Repair Issue *2025-01-28, version 5.2.0* We have 4 zebra blinds on our bow window. One of them stopped working through the app while the other 3 are fine. Called Khalil about the issue. After trying a few things we’ve determined it’s probably a problem with the motor. Khalil sent us one the next day. He was very helpful without any run around. They really do stick to their word when it comes to any warranty issues. I would highly recommend this company. ### 5/5 — It’s Fixed! *2025-01-21, version 5.2.0* Thank you Khalil for helping me resolve an issue related to setting the blinds. You were patient helpful and courteous. I wasn’t sure how to adjust the settings. The app works really well. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor integration with Alexa *2026-07-13, version 5.6.3* Used to work, but now Alexa can only recognise “rooms” and not individual blinds. Scenes aren’t imported, despite docs saying they can be. No up/down control with Alexa (the controls imported are completely wrong and don’t do anything). Really poor. ### 1/5 — Not working anymore *2025-09-14, version 5.4.6* Since few days some of my blind are not working anymore…. Works with the remote but not the wifi device very annoying when they are program to open and close with the sun ### 1/5 — Interface not straight forward *2025-05-15, version 5.4.2* Very strange interface. You can’t create blinds and add them to a room. You have to create a room and then assign a name to a blind and add it to the room. You can only schedule rooms. So, if you want certain blinds to be scheduled (eg, south facing blinds), you have to create a new room and assign the blinds again. However, unless you give the exact same name to the blind the same blind can have multiple names. Also, if you want to remove a blind from a room, you have to delete the room and start all owner. You can create scenes but you can’t schedule the scene. Very confusing and not straight forward. ### 1/5 — Shortcut no longer works! *2024-11-16, version 5.1.3* All neo smart blind shortcut suddenly doesn’t work on any of my Apple devices, it says unknown error ### 1/5 — Not good. *2023-01-03, version 4.7.3* Lucky if the app works 50% of the time. No way to tell if blinds are open or closed. Decided to lower my rating as the developers don’t seem interested in actually fixing the app or adding features that should be there. There should be the ability to tell if a blind is up or down. Scheduling may or may not work; and usually only on random blinds. Avoid using this app or their products until they put effort in an make a usable product. ### 1/5 — Zero documentation on advanced controls *2022-12-27, version 4.7.3* Firstly, to call default limits for blinds “advanced controls” is just plain ridiculous. Then, to provide no documentation, and expect consumer to figure it out for them is just downright customer hostile. Finally, the ux on the advanced control is downright horrendous - “limit” and “Confirm(sync)” are not words that mean anything to people trying to use your product. I hope the developer has some pride in their work, and fixes their terrible app. Also, write some documentation To add some more feedback: 1/ use standard iOS controls. 2/ provide intuitive text in the ui 3/ let consumers set limits for open and closed - it’s not advanced but basic controls required to operate blinds 4/ the increments for “slow mode” is way too small to be useful. 5/ provide a way to skip forward by 5x or 10x ### 1/5 — Blinds app doesn't work well *2022-09-18, version 4.6.6* This blind app doesn't work half of the time. When programmed with a schedule it often doesn't respond. Asked the blinds to close at night instead they open. Can't tell where the blinds are positioned. Would be nice to have more than 1 favourite for the blinds. Consider buying other blinds that don't use this app. It is in serious need of an update ### 1/5 — Doesn’t work with Alexa + keeps disconnecting *2021-01-17, version 4.3.5* Not impressed with this device given the cost. Was supposed to work with Amazon Alexa - but does not. Also, keeps disconnecting from the app requiring restart. Better keep it readily accessible and be willing to hit that reset button over and over again. At some point it’s just not worth it!!! ### 1/5 — Broken *2020-10-03, version 4.1.4* Having recently setup my house using version 4.1.4 the app controls have now stopped working and no rooms are displayed when attempting to setup the blinds again. ### 1/5 — Needs Apple HomeKit integration *2020-07-09, version 4.0.2* They allow for Google and Amazon support but not Apple HomeKit. 60% of active smartphones in the UK are from Apple. ## Most praised reviews (10 highest-rated) ### 5/5 — tech support *2026-06-25, version 5.6.2* Amazing! They really instantly and get the job done quickly and efficiently. Love this service. ### 5/5 — Customer service *2026-05-05, version 5.6.1* I was facing a critical problem with the blinds and didn’t know how to fix it because the previous residents did not leave the manual. I only made the effort to email, and after a couple of back and forth, the issue was resolved. Special thanks to Khalil Ladhari for providing clear and instructions and overall diligence. ### 5/5 — Worked well for a couple of years but... *2026-04-14, version 5.4.12* I had trouble reconnecting to my blinds. It turned out to be a congestion issue on my network, so I reconnected at the far end of my house. The help desk at Neo were prompt and helpful ### 5/5 — Great technical service *2026-04-06, version 5.4.12* I faced an issue with blinds in a newly moved in house, and technical service officer was helping me with quick response and detailed instruction. It was great experience. ### 5/5 — Great service *2026-03-11, version 5.4.12* I had an issue with a blind motor not working, And my local dealer just wanted to rip me off, selling me the motor and sending a service rep to install it. So I contacted Neo Smart, They got back to me promptly and told me there was no problem installing it myself and sent me a link to a new motor, there solution saved me over $250. ### 5/5 — Love this app *2026-03-09, version 5.4.12* I can run five rooms in the house with Neo - very easy to add new blinds and set schedules- highly recommended ### 5/5 — Product is great, support is even better *2026-02-26* So impressed at the product in addition to the support. I can’t believe how consistently responsive they’ve been to any questions that we’ve had. We’ve had such bad experiences with the OEM of our blinds; this place made it all work! ### 5/5 — Exceptional Support *2026-02-11, version 5.4.10* Sent a note to Neo Smart Blinds Tech Support about Neo Smart Blinds Controller compatibility with Simplicity motorized Blinds. You never know if you will ever hear from anyone. I received a note back (in less than 8 hours!!) with superbly helpful info. Thank you Khalil Ladhari with Neo Smart Blinds in QC. ### 5/5 — Very Helpful *2025-12-09, version 5.4.8* Having technical troubles with th motorised blinds, your representative Khalil was so patient and helpful sorting it out for me. Very reassuring to feel this kind of back up is available, thank you ### 5/5 — Great support *2025-12-05, version 5.4.8* I had an issue where my favorite setting wasn’t working so I reached out to tech support and they fixed it on the same day by pushing out an update to the Smart Controller. Amazing! Everything works well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*