# Neo Studio — user reviews

> 47 indexed App Store user reviews of Neo Studio by NeoLAB Convergence Inc, rated 1.81/5 from 48 ratings.

- Source: https://appshunter.io/ios/app/neo-studio/id1495006602/reviews
- App overview in markdown: https://appshunter.io/ios/app/neo-studio/id1495006602.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 2 · 2★ 8 · 1★ 31

## Newest reviews (12 of 47)

### 1/5 — Can’t Edit Pages

*2021-08-18, version 1.24*

Maybe it’s just me but it’s given me trouble from the start. The whole notebook system is confusing and doesn’t act right. I’ve been unable to go back into a page and edit it. I’m certain they’ll respond to this review and ask me to contact support. I would happily talk to them if they would ever answer my emails. If they DO ever respond to me and help me with my issues, I would happily write a more positive review. My single good experience with these products was when it was given to me as a gift. Between the pen and notebooks this is a $200 failure. For less than $2 I could’ve, and should’ve, gotten some pens and a pad of sticky notes. Honestly would’ve been more useful.

**Developer response:** Hi there, we apologize with any inconvenience that caused you and we have addressed this issue to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 1/5 — Disappointed

*2021-07-06, version 1.22*

I bought the N2 expecting decent support for Evernote, Google Drive, or even iCloud. This app has none of that. Without the ability to sync with another app, this device isn’t really worth it. I’m planning on returning it.

**Developer response:** Hi there, we apologize with this inconvenience and we have addressed this issue to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 1/5 — Pens No Longer Connect

*2021-06-10, version 1.21*

My two pens will not connect to the new app. I just tested connecting to the original app (NeoNotes) and I am still able to. The new app has essentially turned my pens, paper, and writing useless. Will have to go to a competitor if the issue is not resolved.

**Developer response:** Hi there, thank you for your feedback and we apologize with this inconvenience. We kindly ask you to reach out to our Neolab support team to share you detail information with your questions. https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

### 1/5 — Should be better!

*2021-05-10, version 1.20*

I just purchased the m2+ pen, along with a Moleskine notebook.  I read mostly positive reviews of the pen, and mostly negative reviews of the app - I guess I should have listened more to the latter.

The pen feels better/more natural than older digital pens.  I can appreciate the simplicity of the app, and the design shows some good ideas:  for instance, it makes sense to have everything organized & worked upon by page (although if by some chance this company survives, I would expect it to be possible to eventually work on multiple pages at a time).

My use case is to use the pen & notebook to do rough drafts, transcribe them, then revise them in another application.  I knew going in that the transcription would be far from perfect, and I knew that I could only work one page at a time.

After writing & transcribing 30 pages, I had the same problem on every single page.  Here’s what happens.  On certain parts of the page, the transcription is approximately correct, with most words right and everything appearing in the order that I wrote it.  But on certain parts of the page, it’s like someone threw the transcription into a blender:  most of the words are right, but words are totally out of order.

It’s a clear defect, which I explained in detail, and provided all the requested supporting material.  Clearly the core of the software is decent (it transcribes most words correctly, after all), but between the software and (maybe) the particular notebook, there is a serious and consistent bug.

The response from support?  

“It seems to us that there is no problem and that is normal.”

There was no attempt to engage with the details I offered, no follow up questions:  just a blunt assertion that a proven defect is not a defect.

I could understand, e.g., asking for another example, more supporting materials, etc.  I don’t expect an instant resolution - but to have a bug of this severity be brushed off as a feature is laughable.  If I tried this with my customers (I worked in software myself), I’d soon be looking for work.

I suppose it’s possible that someone in support was having a bad day, on top of the development/qa teams letting a huge bug through - but based on the other reviews, I’m afraid this is business as usual for this company.

### 1/5 — Crashes, crashes and more crashes.

*2021-04-01, version 1.19*

I have been using the neo smartpen n2 with the Neo Notes app for years. Never had a problem until they switched to Neo Studio. The app crashes ‘all the time’ and is basically unusable. I was successful with importing previous notebooks but can no longer rely on an app that works. Developers: what were you thinking? If this app cannot be fixed, I will need to find another solution. Terrible decision to force us to move from a stable app like Neo Notes to this worthless app.

Update (February 16, 2021) When can we expect an update that fixes the crashes? This app (and smartpen) are unusable. I believe Neo Studio has potential but right now, I have no access to my digital notes. The app crashes within 30 seconds no matter what you do. I’m a bit tired of the boilerplate message from development that they are working on it. I’ve tried to delete and reinstall the app to no avail. I tried closing every open app on my iPhone and still it crashes. I’m very certain that many others like myself have notebooks that cannot be accessed through the app. Either fix Neo Studio or bring back Neo Notes.

Update (April 1) Yet another update to the development team. When are you going to fix the crashing of the app? What country is this app being developed in? I’m pretty certain we all know by now. I am a computer scientist and I could never imagine delivering this type of garbage software to anyone. Why is there no accountability? I see that the app was updated 3 days ago and held out hope that the crashing would be addressed. Sadly, the app still crashes within a minute of viewing a note. In fact, if you simply start the app and wait, it will crash. I will be calling the company today on how they are going to handle this. We all paid a good amount of $$$ for the pen which is now useless.

### 1/5 — renders my pen useless

*2021-03-26*

I love my neo pen, and the old app was great. This new app is a real step backwards. No evernote integration like old app. can’t see a way to import old books to new app. I’ll keep on using old app even though it’s unsupported until ios updates break it. i’d not recommend anyone buy this pen going forward. you just can’t trust the company not to leave you and your notes un readable in the future.

**Developer response:** Hi there, we apologize if you have felt inconvenience while using out Neo product. We have reported this feedback to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 1/5 — WARNING! Do NOT buy Neo pens until this software adds external backup

*2021-03-23, version 1.18*

NeoStudio  removed the sync/backup feature from NeoNotes!!!

YOU COULD LOSE ALL OF YOUR DATA IF YOU “UPGRADE” TO USE THIS APP!

This app has broken the Neo ecosystem. 

I am an enormous Neo user with two pens and years of notes, so please listen:

DO NOT BUY ANY NEO PRODUCTS UNTIL THIS APP IS UPDATED!

### 1/5 — Doesn’t recognise N2 smart pen.

*2021-03-14*

The title says it all really—I can’t get it to recognise my N2 smartpen. The pen is working fine, I can easily connect and disconnect it from the old app.

**Developer response:** Hi there, thank you for your review. We kindly ask you to reach out to our Neolab support team to share you detail information with your questions. https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

### 2/5 — Really, no more backup or sync to cloud storage?

*2021-03-10*

Perhaps one of the most important features I look for in a solution meant to digitize notes is to have confidences they’re properly backed up, synced and accessible. Is there really no such option in this app? Serious step down from Neo Notes

**Developer response:** Hi there, we are sorry if you have felt inconvenience while using out Neo product. We have reported this feedback to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 2/5 — No transcribing option 😕

*2021-03-02*

It’s extremely disappointing that the new app lacks one of the most useful feature, which is the text transcribing- The reason I got the pen in the 1st place.

**Developer response:** Hi there, we are sorry with this inconvenience and we have addressed this issue to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 1/5 — New app is a total failure

*2021-02-16, version 1.14*

Used Neo Notes flawlessly for two year. The new app has made the pen a paperweight. It will not sync at all. Support provides directions for menus that do not exist. 

Tossing the pen. And the app.

### 1/5 — Don't waste your money or your time!!!!

*2021-02-15, version 1.14*

It's just like paying $120 for a pen that functions like any other 0.99 pen you can purchase at any discount store. I bought the Neo  Smartpen M1  along with several notebooks as a recommendation from an ADHD coach. Initially the pen and notebooks worked seamlessly, now it no longer works with any notebook, planner, device, etc. Just a waste of money.

**Developer response:** Hi there, we are sorry with this inconvenience and we have addressed this issue to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

## Most critical reviews (10 lowest-rated)

### 1/5 — Abandoned by Neo

*2024-01-23*

Everything was great when they had NeoStudio. Good pen technology. Old App was solid and had the features we needed. 

They must have gotten bought by someone who wanted to mine all our data because they implemented a new app structure to force us to download everything to them. 

That new app (this one) was crap and it mangled the notebooks when I tried to upgrade. 

Now, almost two years later, I come back to find out they have disabled the ability to pull the old data forward, the new pens won’t work with the old app, the old app is no longer getting security patches. JFC.

Avoid at all costs!

**Developer response:** Hello, this is the NeoLab Customer Support Team.

Firstly, we apologize for any inconvenience caused by the discontinuation of NeoNote service and the automatic synchronization error with NeoStudio 2023.

We are currently preparing the integrated version, NeoStudio 2, to enhance your experience with the Neo Smart Pen. We will strive to provide an even more advanced service.

Once again, we sincerely apologize for any inconvenience.

Thank you.

### 1/5 — App crashes constantly

*2023-03-23*

The pen is great but the app crashes constantly. I rarely get through 20 minutes of my class without my app crashing. It often crashed at least twice and I have to retrace my writing because it disconnects and my pen ends up with gaps in my writing. Needs to be fixed

**Developer response:** Hello, this is the Neolab customer support team. We sincerely apologize for the inconvenience caused by the error. Our team is actively working on resolving the issue, but it may still take some time to complete. We kindly ask for your patience and understanding during this process. To minimize the inconvenience, we recommend using the web version of Neo Studio on your PC or logging in with the same account on another device.
To use the Neo Studio web service on your PC, please install Neo Lab Cloud from the link below and log in with the same account as the Neo Studio app. After connecting the pen, you can access the web version of Neo Studio.
https://neolabdev.gitbook.io/neolab-cloud_en/
Again, we deeply apologize for any inconvenience caused and will do our utmost to resolve the error as soon as possible. Thank you for your understanding.

### 1/5 — Not sure what they’ve done over weekend to make this app worse!?

*2023-03-19*

I use Neo’s pens almost exclusively and have chosen to settle on the Lamy pen, having purchased all the other iterations of pen.

Over the years this App has been annoying, though tolerable. The original app was great, worked and was stable.

Neo Studio has always been - flakey. Most days when syncing my pen the app crashes and I have to take multiple stabs to sync the pen. For the first time, my pen was full and was introduced to a new flashing light which seemed undocumented - the pen was almost full. 

Once the data has been transferred then all is good.

Now over the weekend 19Mar23, I tried to sync my pen and I have no idea what’s happened. The app seemingly has taken gotten worse!?!

I took video of the following because I’m just over it, this tech has so much potential but somehow Neo can’t bring it all together.

I tried ti sync my pen, the first time after the app upgraded. 

The app is now ridiculously slow, response time the enter the password for the pen was mind boggling slow.  On top of that a message was displayed over the keypad so couldn’t actually press some of the digits or tap back space, but they could be because it was so slow in displaying what was tapped, I don’t know because the app crashed.

This is interesting in itself, because I’m not sure what the purpose of the password is if the pen is already telling me it’s downloading the data🤔

Eventually, I was able to get past entering the password screen, which again took multiple stabs.

Now I’m just trying to open the app without it crashing.

Just in case I’m asked, after a number of attempts I thought I should restart my phone, nothing changed. I was going to delete the app but there seems to be a lack of empathy around losing the data that’s on the pen, that when presented with deleting the app will delete data on the phone I baulked.

Now I’m just lost for words and am over it, I love the tech but I’m now just frustrated!

**Developer response:** Hello, this is the Neolab customer support team. We are glad to inform you that the language and password problems have been patched and you can now use the app normally.
We kindly ask that you refrain from deleting the app as doing so may result in data loss. If you continue to experience any issues, please send us an email at support@neosmartpen.freshdesk.com with your account and OS version information, as well as a video demonstrating the problem you are encountering. Our team will investigate the issue in detail and provide you with guidance to resolve it.
We apologize for any inconvenience you may have experienced and thank you for your patience as we work to ensure that our app provides the best possible user experience.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you.

### 1/5 — Login broke on last update

*2023-03-18*

App told me an update was required, so I updated. I was then greeted with a login screen and after logging in it simply says “ You are logged in to NeoLAB Cloud.
Click the button at the bottom to use the ?application.
Back to NeoLAB Cloud”
…except, there is nothing clickable there so I’m just stuck on this screen. Absolutely unusable… and apparently without alternative?

**Developer response:** Hello, this is the Neolab customer support team. We apologize for the inconvenience you may be experiencing with a specific device error. Our team is actively working on resolving this issue, but at this time, we do not have an exact solution.
In the meantime, we suggest using the Neo Studio web version on your PC or using the same account on another device. You can find information on how to install and use NeoLab Cloud from the following link: https://neolabdev.gitbook.io/neolab-cloud_en/.
If you log in with the same account as the Neo Studio app, connect a pen, and press the Neo Studio shortcut to take notes. We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue.
Please do not hesitate to contact us if you have any further questions or concerns. Thank you for your understanding.

### 1/5 — Buggy app updates

*2023-03-17*

I was pleasantly surprised when I got the Neo pen and had no issues with the app. However this morning my app updated and boom. No more access to my notes, I am unable to sign in and I don’t even have an option for an English language version of the app. The app tells me I have signed in but doesn’t get past that.

**Developer response:** Hello, this is the Neolab Customer Support Team. We apologize for any inconvenience caused. Please note that the English language setting was made available through a patch.
If you need to import handwriting data from before the update, you can do so by logging in again with your original ID. Please be careful not to turn off the app screen after logging in. Additionally, we strongly advise you not to delete the app as syncing may take time and you may risk losing data.
If you continue to experience issues, please do not hesitate to contact us at support@neosmartpen.freshdesk.com. Our team will be happy to assist you.
We apologize once again for the inconvenience and thank you for your cooperation. We appreciate your patience in resolving this issue.

### 1/5 — Incredibly Frustrating

*2023-01-16, version 1.34*

While they claim that it will synchronize, in reality it is deeply hit or miss. One of my notebooks has only synchronized entries from sometime around a year ago and older. Another has only synchronized entries made while the app was open a few days ago, but not ones made today, despite having told it to synchronize several times since. Many pages are listed as being written in 2000, although the notebook was started in 2021. I have tried so many different approaches, but they don’t work. The App Support link sends you to a webpage with no support information at all. My notebooks are only marginally useful if the information is splattered across two devices. I never know if my data is complete until i cross reference both my phone and ipad. I have to be incredibly careful to only have my ipad app open when writing, lest new data end up on the phone only, where it is tiny and difficult to read.

**Developer response:** Hi there, we thank you for your feedback and deeply apologize with this inconvenience. We kindly ask you to reach out to our Neolab support team to further assist you. https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

### 1/5 — N2 pen support discontinued- do not buy

*2022-11-02, version 1.32*

The company has discontinued support of the N2 pen with the app and the pen is completely non functional since it does not Bluetooth pair with the app. Thus it does not work as a digital pen to take notes which is its sole purpose.  Terrible customer service as the company expects you to buy a new model of their pen. Would not recommend this product nor the company because of their fraudulent business practices to have you purchase products that don’t work and then they expect you to keep investing in their company.

**Developer response:** Hi there, thank you for your feedback. We apologize with this inconvenience caused, but we ask for your kind understanding with our policy. Thank you!

### 1/5 — Impossible to log into Google to transfer data

*2022-09-29, version 1.32*

UPDATE:

I received the automated response from developer. After much effort I figured out the problem is JavaScript was turned off I guess for security in my browser and the embedded browser in their application requires it and without it it silently fails to login it just sits there. Turning JavaScript on and then going back into the app allowed it to work however I still am unable to get my information off of an iPad and into Google Drive so that I can then access those pages from the new device (a phone).There appears to be no way to get the page data stored on my iPad out of it and accessible/readable as pages in their app on the phone. Well not entirely somehow I seem to have 30 pages from two years ago but none of the 30 pages since then.This is leaving me with no choice but to move to a different platform and probably dispose of all these cool notebooks that I probably can’t use anymore?

ORIGINAL REVIEW: 

Documentation speaks to Evernote or other storage but transfer brings me to a login page for Google which says I’m signed out. There is absolutely no combination of anything on my iPad that lets me trigger asking me to login. None of the things I could think of, including changing default browser, loading desktop pages, iPad shutdown, hard reset of the iPad, closing all applications, or anything allowed me to login. I even deregistered my pen hoping that change in state would help. Nothing helps. The quality of the programming here is pretty dismal. I’m going to have to switch to a different provider because I can’t have it be so incredibly awful. And when I went on their website to look for support multiple links said under construction. And I’m sorry but what century are we in?

### 1/5 — Won’t pair with Bluetooth

*2021-10-11, version 1.26*

I’ve made many attempts to pair my Neo Smart pen with my iPhones Bluetooth and have had no luck. So frustrating especially because I can’t return the phone!

Update: developer said oops they sent me an old pen which doesn’t work with their app!!!

But they would be happy to exchange my pen for one that works for $75.

Unless you live in Korea their support is a nightmare to deal with. They are entirely incompetent dealing with complaints.

They’re not rude just very very incompetent. 

Do not buy from this company directly!

**Developer response:** Hi there, thank you for your review. We kindly ask you to reach out to our Neolab support team to further assist you. https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

### 1/5 — What the…?

*2021-10-01, version 1.26*

Why would  Neo sabotage the pen this way?

Were they not happy offering a good product and becoming rich?

The market is now wide open for developers with a stronger grasp of ethics and common sense.

It’s yours for the taking.

Neo just waked away in the middle of a game they were winning.

## Most praised reviews (10 highest-rated)

### 5/5 — Surpris de l’efficacité

*2022-04-19*

Fonctionne parfaitement, rapide et simple. Fait exactement ce qu’ on peut s’attendre d’elle. Synchronisation, accessible via web app et simple à connecter en plus d’être visuellement agréable.

**Developer response:** Hi there, thank you for your valuable feedback. Let us know if you need further questions or concerns. Thank you.

### 5/5 — Service Recovery

*2021-11-16, version 1.29*

Update 11-15-21
Neo Support sent me a new pen and paid shipping costs to return the old pen. The new pen synced immediately, and it works flawlessly. I’m excited to have a functioning pen!

Original Review 
Despite my purchase of a new N2 pen directly from Neo on September 26, Neo sent me an older version of its pen that it discontinued on March 5! See Neo’s March 5 blog post. The older pen will not sync with the Studio app. I contacted support and received an automated response with pasted language from Neo’s support page. I tried every suggestion. None work. Neo ignored my follow up requests. In response to this post, I bet Neo will insert an automated suggestion that I reach out to support. I already did! You ignored me!

### 4/5 — Great tool, and getting better.

*2021-03-30, version 1.19*

The Neo Smart pen for me better than the Apple Pencil. I have both. My Neo Smartpen captures the nuance of my lines. Apple pencil feels clunky in comparison. 

I like some of the changes in Neo Studio and because of them I am using my N2 smartpen more. There are some bugs though, a big one for me is I am seeing some confusion with regards to my notebooks; certain pages are drawing on top of eachother. Its created a lot of happy accidents though.

Anyhow, Im giving 4 stars because I really like the tech and I want it to continue to get better.

**Developer response:** Hi there, thank you for your feedback. We have shared your feedback to our development department and we definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 4/5 — Good app- syncing to online storage urgently needed

*2021-01-09*

I’ve just started using the app, I like it so far, just have two small comments
1) I miss being able to sync my pages with my online storage. I don’t mind which but it would be good to be able to store on either Google drive, one drive, or GitHub. This is quite urgent for me, the pen isn’t worth much till I can do this
2) it takes some getting used to swipe up/down instead of pressing a back button in the top left, I often find myself looking for a back button

**Developer response:** Hi there, we are sorry with this inconvenience and we have addressed this issue to our development team and hope this will be fixed in the near future. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 3/5 — Limited functionality and odd behaviours

*2023-02-14*

Data transfers from the Neo smart pens dependably, but there’s very limited functionality and some strange behaviours after that. For example, you can only tag one page at a time. The oddest thing, though, is that the app exports pages to PDF in reverse order, so you have to manually reorganize them.

**Developer response:** Hi there, thank you for your feedback. To share you the instruction how you can migrate your notebooks, please contact to our support team: https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

### 3/5 — Needs improvement

*2021-06-10, version 1.21*

Please pay the developers more and make this app better please! Your pen deserves much better app!

**Developer response:** Hi there, we are sorry with this inconvenience and we have addressed this issue to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you

### 3/5 — Good but Transcribe is missing?

*2021-05-07*

I was debating between a few pens and chose this one, especially because of the conversion from handwriting to text. I can’t figure out how to do that - or the advertisements, and app information is incorrect. The Help Guides are for the previous App, which is not helpful. The conversion to text was buying criteria for me but it doesn’t seem to exist. 

Otherwise, the pen was easy to set up and the app is great.

**Developer response:** Hi there, we apologize with this inconvenience while using our Neo products. We have addressed this feedback to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 3/5 — Not as great as previous versions

*2021-03-29*

This company adds a promise to comments that their development team will look at the issue. But they never deliver

I really wish I had bought a different make of smart pen. 

This is the new Neo lab software. It lacks some of the functionality that was so useful. The ability to automatically sync notes to Evernote is now lost which was why I bought a Neo lab pen in the first place.

**Developer response:** Hi there, we are sorry with this inconvenience and we have addressed this issue to our development team and hope this will be fixed in the near future. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

### 3/5 — Ok, but still needs some work

*2020-10-30, version 1.9*

I’m using Neo studio with a M1+ smart pen. The images of my pages seem fairly accurate (occasionally it will miss a light “.’, and once it saw a small line that I did not draw). 

The transcription function does not seem to function quite as well on my iPad as it does on my Android phone which seems odd to me. Every transcription that I have done from writing on my android phone has been spot on. But on pages that I have written with the app open on my ipad the transcription has been much less accurate. 

The record function is also buried too deeply within the app. So if I were in a class or lecture, it would be cumbersome to start the record function without disturbing people. I would love on paper controls, or at least have the button to turn on recording not buried in a menu but on the main page. 

Lastly on Neo Studio on my iPad in the upper right corner there is a menu tab, when I open it there are 3 options all written in Chinese? The rest of the app is in English (which as an English speaker). I have no idea what this menu is for. There is no correlating menu on my android version. 

It would be great if NeoLab posted some tutorial videos for Neo Studio. I was able to find a number of tutorials posted by various users for Neo notes, but as Studio is fairly new I could not find anything other then basic set up.

### 2/5 — Great pen with a poor app

*2023-03-22*

Things worked well for a bit, until there was an app update. After updating, I wasn’t able to use the app. Got stuck on a non-responsive page after signing in. A few days later I finally got through, only to find that all of my notebooks and pages were gone. F in the chat for all my weeks of journaling :’)

**Developer response:** Hello, this is the Neolab customer support team. We apologize for the inconvenience you are experiencing with the synchronization process.
To ensure that your handwritten data is fully synchronized, please leave the NeoStudio app running (Background X) for at least 10 minutes. If your data is still not verified, please check that you are logged in with the correct account information.
Additionally, we recommend using the web version of Neo Studio (https://app.neostudio.io/) available on your PC to speed up the synchronization process. Please install Neo Lab Cloud using the link we provided earlier and use the web version of Neo Studio through that link.
If you continue to experience issues with synchronization, please send your account information and OS version to support@neosmartpen.freshdesk.com, and we will quickly check and guide you through resolving the issue.
We apologize again for the inconvenience this has caused, and we are committed to resolving the issue as quickly as possible. Thank you for your patience and understanding.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*
