# Neon VPN: Fast & Secure — user reviews > 12 indexed App Store user reviews of Neon VPN by NeonSoftware, LLC, rated 4.60/5 from 18 ratings. - Source: https://appshunter.io/ios/app/neon-vpn-fast-and-secure/id1521289264/reviews - App overview in markdown: https://appshunter.io/ios/app/neon-vpn-fast-and-secure/id1521289264.md - Rating breakdown: 5★ 13 · 4★ 3 · 3★ 1 · 2★ 1 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Stealers *2024-03-13* They stole my money! Doesn’t trust anybody. ### 1/5 — Rubbish *2022-11-20* Can’t use uk as location ### 1/5 — I KNOW TO FIX!!!! *2022-10-18* Ok now what I think is that your phone was hacked or got something like mine and what I think they did was alert “Events” or something so if you unsubscribe bamn sorry really toasted at the moment😉 stay frosty my herbal friends😇😇 ### 1/5 — Why????? *2022-01-31* I got this app because my phone said it had a virus on it before I got it I did not look at the reviews so I downloaded it and then looked at the reviews they are not very good reviews so then I open the app and when I saw that there was money involved I say oh heck naw please don’t get the app I also got it because I clicked the link when it said I had the virus plz don’t get it **Developer response:** Hello! We understand that seeing a 'virus alert' on your phone can be very alarming. However, please be aware that those alerts are common misleading ads found on some websites and are not real. Our app is a secure VPN service designed to protect your privacy, and we are not associated with those deceptive links. We offer a subscription to maintain high-speed servers and provide quality service. You can rest assured that your device is safe, and we recommend avoiding those suspicious links in the future. ### 1/5 — This app is the reason your hacked *2021-11-28* They use the app to get into your phone so they get all your card info and can charge u for a subscription that hasn’t gone away in my settings and I deleted the app **Developer response:** Hello. We must clarify that these claims are technically impossible. Our app does not have access to your credit card information or any personal data on your phone; all transactions are securely handled by Apple. Please note that according to Apple's policy, deleting an app does not automatically cancel a subscription. You must do this manually in your iPhone Settings > Apple ID > Subscriptions. If you need help with a refund, please contact Apple Support, as they manage all billing for the App Store. ### 1/5 — You think so *2021-10-17* Look you guys put a virus on my daughter iPad really she is only 8 why???☹️ **Developer response:** Hello. We understand your concern as a parent, but we want to reassure you that it is technically impossible for our app to put a virus on an iPad. Apple’s operating system is designed to prevent this. It’s likely that your daughter encountered a misleading advertisement or a 'scareware' pop-up on a website that mimicked a virus alert. Our app is a legitimate security tool designed to protect data, not harm it. We recommend checking the browsing history or other third-party games to find the source of the confusing notifications. ### 1/5 — Money *2021-04-12* Why is it so much money a week make it monthly **Developer response:** Hello! Thank you for sharing your thoughts on our pricing. We offer a weekly plan for users who only need a VPN for a short period or want to test the service. However, we also have monthly and yearly subscription options that are much more cost-effective if you plan to use the app regularly. You can find these options on the main subscription screen. We appreciate your feedback as we continue to balance affordability with maintaining high-quality global servers. ### 2/5 — False positive *2021-12-12* I received a notification that my iPhone had a virus and all my info was compromised. I download this app but decided not to run it. Instead I went to uBreakIfix. They said it wasn’t a virus, just a bad link. It took about two minutes to fix. Tip: keep your OS current. **Developer response:** Hello! You are absolutely right, and the specialists at the repair shop gave you great advice. What you encountered was a 'scareware' link, not an actual virus, as iOS is very well protected. While you chose not to run our app, please know that the purpose of a VPN is precisely to provide an extra layer of privacy and prevent such malicious links from tracking your online activity. Thank you for sharing your experience and for the great tip about keeping the OS updated! ### 3/5 — what happened here I don’t believe it *2026-08-17* Good but not good enough almost there ### 5/5 — Iranian people *2023-01-05, version 1.3.12* We need vpn for access freedom world but any country or organizations don’t help to 85 million humans in Iran because all of them think money ## Most praised reviews (2 highest-rated) ### 5/5 — Fastttt *2021-12-30* I’m from iran. This vpn is very fast and This app has no ads. **Developer response:** Hello! Thank you so much for your positive feedback. We are thrilled to hear that our VPN is providing you with fast connection speeds in your region. Providing an ad-free and reliable experience is one of our top priorities, and your support motivates our team to keep improving the service. Enjoy your secure browsing! ### 5/5 — Oshi *2021-12-20* Loko --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*