# NeoTaste — user reviews > 218 indexed App Store user reviews of NeoTaste by Neotaste GmbH, rated 4.70/5 from 59 ratings. - Source: https://appshunter.io/ios/app/neotaste/id1484512399/reviews - App overview in markdown: https://appshunter.io/ios/app/neotaste/id1484512399.md - Rating breakdown: 5★ 51 · 4★ 4 · 3★ 0 · 2★ 2 · 1★ 2 ## What do users think of NeoTaste? Overall sentiment: negative **Pros** - 🍕 Good pizza - 🍽️ Great for finding new places - 🔍 Helps to explore the city better - 💰 Saved money while finding great local places - 🤩 Amazing and simple to use app to find new and exciting places to eat and drink **Cons** - 👎 Terrible UX - 💰 Charged without knowledge/consent - 🚫 Fake deals/offers not honored by restaurants - ❌ Restaurants not affiliated with the app - 🤔 Confusing subscription model - 🔒 Unable to login/sign up - 🤯 Randomly signed out of the app - 📍 Limited restaurant options in certain areas **Commonly reported bugs** - App doesn't open - Slide to continue button not working **Most requested features** - Allow users to view the app before starting a free trial - Improve communication about expiring free trials - Expand restaurant coverage to more cities ## Newest reviews (17 of 218) ### 1/5 — Scam avoid at all costs *2026-06-05, version 2.2623.0* You will not be reminded cia sms or email of the subscription they stay silent, emails go automatically to spam unsure what they do wrong for different emails providers to categorize them as spam. False advertising and no support from customer team. Unlawful to charge 35£ with no cool down period or remindersespecially that they have user contact details. ### 1/5 — Scam *2026-05-15, version 2.2620.0* Signed up for free trial, did not receive any reminder subscription would renew. Support not considering any refund, even if service was never used during the free trial and later. Feels like scamming people after the free trial ends is their entire business model. ### 1/5 — Fraud *2026-05-13, version 2.2620.0* State they will remind you of renewal after first free month, but do not….and then charge for an entire year. No customer support and “Beta” written all over the app. CON !!! Avoid !!!! ### 1/5 — Misleading *2026-05-13, version 2.2618.0* Lured in with a free trial, then full payment for the year was taken out of my account without notice. Also no good deals on the app. ### 1/5 — Don’t recommend *2026-05-06, version 2.2618.0* I attempted cancellation of free trial and it hadn’t gone through and now i’ve been charged and they refuse to refund me even though i haven’t used their service ### 1/5 — Misleading *2026-05-04, version 2.2618.0* Lured in with a free trial, then full payment for the year was taken out of my account. ### 1/5 — Unethical, self centred company. *2026-04-28* NeoTaste is a perfect example of how to make money without caring whether your product is actually a good fit for the person paying. The whole thing is built around a 30‑day “free” trial that auto‑renews into an annual subscription. You only find out if the app is even useful after you’ve handed over your payment details. In my case, I signed up, immediately realised there were no meaningful offers in my city, and stopped using it after the first day. Weeks later, I discovered an annual subscription charge pending on my bank account. I cancelled as soon as I noticed, but the payment still went through. When I contacted support, explained there’d been no real usage and that my cancellation came within hours of the auto‑renewal, they hid behind the T&Cs and flatly refused a refund. That’s the part that feels genuinely unethical to me. The business model isn’t “build a great product and charge people who get value from it”; it’s “make cancellation and coverage unclear enough that people slip into paying for a year they don’t use”. Once they’ve got your money, the attitude is basically: tough luck. 🙅‍♂️ **Developer response:** We’re sorry to hear about your experience. We understand your frustration and take feedback like this seriously. We’re continuously working on improving transparency around coverage, trials, and subscriptions. ### 1/5 — Awful -scam *2026-04-26, version 2.2617.0* I for charged £35.88 because i didn’t cancel it. I didn’t even get an email or text saying my subscription is ending soon and I will be charged soon. £35.88 is a lot and I haven’t even used the app before. I have been scammed and I wouldn’t recommend to anyone ### 1/5 — Very Disappointed and Poor Customer Service *2026-03-24* I subscribed to a yearly membership in good faith, but my experience with NeoTaste has been very disappointing. The app has shown inconsistent booking reset times. On one day it said I had to wait another day, and when I checked again later it still showed the same thing. This made the system feel unreliable and misleading. I also noticed that the claimed savings shown in the app did not always match the actual savings available, which made me question how transparent the membership value really is. Another issue is the referral reward. I recommended the app to a friend based on the advertised benefits, but I did not receive the reward as expected. I contacted customer support to request help and discuss cancelling/refunding the remaining membership period, but I have received no reply. Lack of response is honestly the most frustrating part. At this point I no longer trust the membership system or the way the benefits are presented. Compared with other dining apps, this one feels restrictive and not transparent enough. I hope the team takes this feedback seriously and responds. **Developer response:** Thank you for your detailed feedback. We sincerely apologize for the lack of response from our support team and the technical issues you've encountered. ✨ Booking & Savings The inconsistent reset times suggest a synchronization error. We calculate savings based on the average price of a main course; if a menu has changed, please let us know so we can update the app's transparency. Referrals & Support If your referral reward didn't trigger, it’s often a tracking delay. Please send a follow-up to support@neotaste.app with the subject "Referral Issue". Our team can manually verify your friend's sign-up and credit your account immediately. We will also prioritize your refund request given the technical frustrations you've faced. ### 2/5 — Good deals but app needs work *2026-03-21* I love the principle of this app and there are some good offers. The app is just really glitchy to use, especially in map mode, which is frustrating when you’re different areas and want to see what’s available locally. It seems to jump automatically to a particular restaurant or area and then remains stuck there. Also there was no reminder or heads up about charging for the app for a year after a trial period, that’s not great service. **Developer response:** Thank you for your feedback. We’re sorry for the map glitches and the confusion regarding your trial. The "jumping" map is a known issue on iOS 26. A quick reinstallation or ensuring Precise Location is on in your iPhone Settings usually fixes this. Regarding the charge, we send in-app notifications before trials end to avoid spam filters. You can also manage or cancel any time via your Apple ID Settings (Name > Subscriptions). If you believe a technical error occurred, please contact support@neotaste.app so we can review your account. ✨ ### 1/5 — Scammers *2026-03-15, version 2.2611.1* Scammers, after the trial period, I signed up for a subscription and was charged. I didn't have time to cancel it, and they won't give me a refund. ### 1/5 — Doesn’t work *2026-03-15, version 2.2611.1* We tried 6 different places and all of them said they don’t work with Neo Taste anymore. The app needs to be better updated and not lie to people that they have so many option when actually they don’t. I wouldn’t waste my time honestly on this. ### 1/5 — Do NOT download this app *2026-03-13* Not worth it in my opinion. It also said I can sign up to a free trial, said it will cost me £0 then charged me £1, obviously that’s not a lot but they shouldn’t be able to charge me when they said they wouldn’t and it showed as 0 that’s insane. I also cancelled it during my free trial and then when it ended I was charged anyway, I reached out to support and they said they’re unable to refund me, they were quite rude and dismissive of me saying I had cancelled it before it ended but they just ignored that and said they could not refund me, really upset about this, it feels very dodgy and scammy, do not trust, I will continue to try and get use out of it, but I probably won’t find it anyway, money grabbers that waste the money :( **Developer response:** Thank you for your feedback. We’re sorry to hear about your frustration regarding the verification hold and the subscription charge. The £1 amount is a temporary authorization hold used by banks to verify your payment method; it is automatically released and not kept by NeoTaste. Regarding the renewal, we always send an automated confirmation email the moment a cancellation is successfully completed. If you didn't receive this, the process may not have been finalized. While we apply our terms consistently to ensure fairness, we never want our support to feel dismissive. If you have a screenshot of your cancellation confirmation or believe a technical error occurred, please contact support@neotaste.app. We are always willing to re-examine cases involving technical failures. ✨ ### 4/5 — Mid *2026-03-13, version 2.2611.1* Mid ### 1/5 — Terrible app refused to refund me SCAM this app SUCKS *2026-03-11, version 2.2611.0* Most decent app would accept exceptions and refund customers if they cancelled immediately. I explained to them that as a student I cannot afford this app and it doesn’t cover the area I live in so it’s of limited use to me they STILL REFUSED to refund me. Absolute scam guys do not ever download this app. ### 1/5 — Scammy *2026-03-10, version 2.2611.0* Intentionally misleading - clearly a revenue build off of forgotten subscriptions (because of strategically difficult to check status of free trial) charged me for an annual plan after I didn’t cancel the subscription, would be easy if the subscription actually warned you 2 days in advance but it didn’t- perhaps because it logged me out (most likely intentional) do not recommend at all ### 2/5 — Laggy app *2026-03-10, version 2.2610.0* Very laggy app. Subscriptions are not loading on my account. On my partner’s, impossible to cancel your subscription unless you reach out via email. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unfair charges *2026-08-25* I tried to resolve this with the provider and raised a dispute about the charges within 48 hours of the fee deduction and explained i have not even logged in during my trial or do not intend to use the service also proved never received there reminder email spam, junk, inbox, deleted and all lf thay not showed in the app store and denied to refund just saying its terms we cant! What does that mean taking control out your customer I am so annoyed and frustrated never had issues in the past with any other retailer, really un reasonsable ### 1/5 — wouldn't recommend *2026-08-07, version 2.2632.0* i cancelled my free trial, and they still tried to take money out of my account. didn't even use the app. good job i'm poor, and my bank account is empty. jokes on them. ### 1/5 — Scam!!! *2026-08-04, version 2.2631.0* I was charged even though I cancelled the so called free trial!!! Refund my money!!! ### 1/5 — THEY STEAL YOUR MONEY *2026-07-23, version 2.2629.0* Awful app, awful communication. They’ll take money from you and say you signed a contract agreeing to it. Disgusting. ### 1/5 — Worst experience *2026-07-08* I downloaded the app while travelling in Germany, but where I live the service isn’t even available. I genuinely believed I had cancelled the free trial, as I never used the app afterwards. I received no reminder before the annual renewal, only discovered the charge after it happened, cancelled immediately, and requested a refund the same day. Despite never using the renewed subscription, my refund request was refused. Very disappointing customer experience and subscription policy. **Developer response:** We're sorry to hear about your experience. Subscription renewals occur automatically unless cancelled before the renewal date, and the subscription details are shown during sign-up. We understand how frustrating this situation was, especially as the service isn't available where you currently live, and we take your feedback about reminders and the overall customer experience seriously. ### 1/5 — AVOID *2026-07-02* Do not download this app! I downloaded this app from TikTok very briefly, looked around and saw there were no food spots that I’m interested in, and I instantly deleted it. MONTHS LATER I had almost £40 deducted from my bank account, under NeoTaste, for a subscription I never signed up for. I don’t know how this could have even happened. I contacted their customer support to explain this and they’ve refused me a refund, telling me to ‘enjoy what the app has to offer’ which is absolutely nothing at all! And I never signed up for it in the first place…AVOID!!! **Developer response:** We’re sorry to hear about your experience. NeoTaste is a subscription-based service, and any charge is linked to an active account created during sign-up. If a subscription is not cancelled in time, it may renew as communicated in the app and during registration. ### 1/5 — Awful customer service *2026-06-15* Amazing app and a good concept, but I joined on the premise of a free trial. Despite only using it once I could see I would find it useful in the future so I cancelled a week or so before the trial end date and was going to renew at a later date. For whatever reason the cancellation hadn't happened even though I was told that I had. I was later charged around 35 for an entire years subscription. I reached out to customer support and was told by Jana I would not be eligible for a refund despite the error on the apps side. Despite multiple emails back and forth explaining my situation and how I had actually cancelled. I was refused a refund and any further help. Appalling customer service and I am currently £35 down and can't use the app since I am home from university currently and my home town is my not available on the app so cannot even take advantage of the app. Won't be using again. **Developer response:** Thank you for your detailed feedback. We're sorry to hear about your experience. We understand how frustrating it can be when a cancellation does not appear to go through as expected and when the service is not available in your area. We take feedback regarding subscription management and customer support seriously and use it to continuously improve the user experience and our communication. ### 1/5 — Not worth your time *2026-06-15, version 2.2624.0* I was automatically subscribed to their monthly membership without proper notifications. I haven’t used it once after signing up as I realised it’s not working for me. Their customer service is not helpful at all so I’d just save myself time to not bother with downloading this app. ### 1/5 — Unethical. Do not sign up. Report to apple. *2026-06-11, version 2.2623.0* Signed up for a trial, never used app after day 1. Charged me £35 for annual subscription. Refused to refund me. Will be taking matters further based on principle. ### 1/5 — FALSCHE PREISE AUFGELISTET ! *2026-06-06, version 2.2623.0* AUF KEINEN FALL WIEDER! Ich wollte zweimal Umami bestellen. Als ich ankam, hatte man uns das Menü bereits gebracht und die Preise für Umami waren circa 3,50 Euro teurer als in der App angegeben. Man sagte uns, dass die in der App angegebenen Preise nicht akzeptiert werden können. Trotz der höheren Preise wollte ich zweimal Umami bestellen. Dann wurde mir gesagt, dass ein Mindestverzehr von 50 Euro erforderlich sei, um die Aktion nutzen zu können. Ich habe gefragt, wo diese Information zu finden sei. Da die Dame mir keine Antwort geben konnte, haben sich die Kollegen unterhalten und erwähnt, dass sie es dieses Mal akzeptieren würden. Das ist sehr unverschämt. NeoTaste kontrolliert auch anscheinend nicht die Preise. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing app *2026-07-25, version 2.2629.0* Literally the best app I’ve come across in terms of deals so great for date nights, roommate meals! ### 5/5 — Highly recommend!!✨ *2026-06-15, version 2.2624.0* Been able to save over £100 in 2 months alone on eating out! Also loads of places to pick from! Good to use for a food tour around a city! ### 5/5 — Love this app! *2026-03-16, version 2.2611.1* Such a great app, I hope less people use it so I get all the offers 😂 ### 5/5 — Best schnitzel in London! *2026-02-22, version 2.2608.0* Amazingly sized schnitzels, all schnitzels were available gluten free, looking forward to coming back! ### 5/5 — Good app *2026-02-20, version 2.2608.0* Useful ### 5/5 — Perfect! *2026-02-04, version 2.2606.0* Perfect!!! ### 5/5 — Great food App! *2026-01-19* Great app and simple to use! I use it all the time in Manchester especially for the crazy £1 drops they do on food! I’ve also used this in London and a few times in Europe, always works perfectly, couldn’t recommend it enough to everyone. **Developer response:** Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying NeoTaste. It’s great to know the £1 deals and overall experience are hitting the mark. We really appreciate your support and recommendation! ### 5/5 — Reis *2026-01-18, version 2.2603.0* Great app for exploring ### 5/5 — Great deals and great customer service *2025-12-15, version 2.2550.0* I had a great experience with NeoTaste, also the customer service is super reactive and very helpful! ### 5/5 — Muito bom *2025-12-14, version 2.2550.0* Estou gostando muito das variedades, e de lugares que nunca tinha visto antes, muitas opções e diversidade para todos os gostos. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*