# Neptune 360 Mobile > Mobile meter data analysis for utility field operations and customer service. (iPhone/iPad app by Neptune Technology Group.) - Source: https://appshunter.io/ios/app/neptune-360-mobile/id1372857255 (this page in markdown: same URL + `.md`) - Developer: [Neptune Technology Group](https://appshunter.io/developer/1041603827) - Category: Business - Price: Free - Rating: 2.70/5 from 24 App Store ratings · 11 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 239 MB - Released: 2018-10-20 - Data updated: 2026-08-12 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/neptune-360-mobile/id1372857255/reviews.md ## What is Neptune 360 Mobile? ANALYZE AND PRESENT DATA AT THE SOURCE Simplify the collection of meter reading data and turn it into actionable information with the Neptune 360 Mobile™ app. This app enables your personnel to make the most of their time while in the field, providing on-the-spot analysis and presentment capabilities. Part of the enhanced Neptune 360®, Neptune 360 Mobile™ leverages the detailed, accurate metering data from the E-Coder® absolute encoder register. Analyze that metering data at the source to improve your customer service as well as identify leaks and reverse flow. AUTOMATE AND OPTIMIZE YOUR FIELD OPERATIONS Neptune makes it easy for your utility to optimize workforce and operational efficiency. Running on any common phone or tablet, Neptune 360 Mobile™ enables your field techs to collect detailed data logging information when needed during on-site customer visits. They can immediately generate graphs of a customer’s water usage patterns to show exactly when they used more water than usual or when a probable continuous leak began somewhere in their house. The graphs also provide all E-Coder® alerts to further aid in troubleshooting usage anomalies. Our Neptune 360 Mobile™ app is easy to install and use, and immediately puts AMI functionality literally in the palm of your hand – including 96 days of hourly interval data as well as flags for leaks, tamper, and reverse flow straight from the meter. PROVIDE PROACTIVE, CONFIDENT CUSTOMER SERVICE The Neptune 360 Mobile™ app helps your utility save time and money, especially when it comes to saving truck rolls by allowing faster response in the field. It puts the power of Neptune’s E-Coder® technology and advanced analysis into more of your utility personnel’s hands. With simplified access through the app to accurate, timely information, your personnel can take care of a customer’s water-related issue or answer a question then and there, in a single site visit. Quickly, easily, and confidently, they can inform customers of high water consumption and identify leaks and other problems much earlier, cutting weeks and possibly months in the discovery and saving customers a great deal of money in the process. All this proactivity can head off high bill complaints, reduce delinquent payments, and eliminate write-offs. ## Key features - On-site meter reading data collection - Real-time data analysis - Leak and reverse flow identification - Customer water usage graphing - E-Coder alert display - Hourly interval data (96 days) ## Recent user reviews (10 of 11) All indexed reviews: https://appshunter.io/ios/app/neptune-360-mobile/id1372857255/reviews.md ### 1/5 — Constantly crashes *2026-08-10* App constantly crashes in the field and there’s no way to log back in unless you drive all the way back to the office to connect to WiFi again. Wastes so much time and makes reading meters unbearable ### 1/5 — Meter services *2026-06-01* Absolutely terrible app. I can be in the field and have to close the app restart several times making the job more difficult than need be and time consuming ### 2/5 — App crashing more with new update *2026-01-06, version 2.0.1* It seems that with every new update (and they happen at least once a week). There’s new problems. For such a reputable and professional corporation you’d think something as simple as an app shouldn’t be so hard to keep in working order. ### 2/5 — Crashing *2025-08-14* App needs to stop crashing every two hours! Was great until about last year sometime then stared crashing on regular basis ### 2/5 — Logs out constantly *2025-06-14* It’s logs me out of the app every time I change a screen. Very annoying. Also crashes a few times a day. ### 1/5 — CRASH *2025-04-16* app crashes constantly! ### 2/5 — App crashes *2025-02-28, version 2.0.0* App crashes constantly, please fix ### 1/5 — missing features *2024-03-12* PLEASE…. Bring back some of the old features you use to have like doing routes in reverse and the ability to change/fix the order in which the route is done. Ever since the big update this has been an issue for everyone. It would make things so much easier when training new readers on these routes that have little to no amrs. Would most definitely make our jobs more efficient. ### 3/5 — App crashes at least 2-3 times a day. *2024-03-04, version 1.8.1* App works well otherwise. But it would be nicer not to have to pull over and rewrite password all the time ### 2/5 — Not working *2023-09-15* With so many updates you that there would be a way to refresh it. I have to uninstall the app just to get my route every month because I can’t refresh it to see if it’s there your app needs a better overhaul. ## Frequently asked questions about Neptune 360 Mobile ### What is Neptune 360 Mobile used for? Neptune 360 Mobile is used by utility personnel to collect and analyze meter reading data directly in the field. It helps identify leaks, track water usage patterns, and improve customer service by providing immediate insights. ### What kind of data can Neptune 360 Mobile access? The app leverages data from Neptune's E-Coder absolute encoder register, providing up to 96 days of hourly interval data. It also displays flags for leaks, tamper, and reverse flow directly from the meter. ### Can Neptune 360 Mobile help identify water leaks? Yes, Neptune 360 Mobile is designed to identify leaks and reverse flow. It can generate graphs of customer water usage patterns that highlight when unusual consumption or probable continuous leaks began. ### What devices can Neptune 360 Mobile run on? Neptune 360 Mobile is designed to run on common phones and tablets, including iPhones, iPads, and iPods. ### How often is Neptune 360 Mobile updated? The latest version of Neptune 360 Mobile is 2.0.2, which was last updated on March 6, 2026. Specific update frequency details are not provided, but this indicates recent development. ### What is the age rating for Neptune 360 Mobile? Neptune 360 Mobile has an age rating of 4+, making it suitable for a wide range of users. ### Does Neptune 360 Mobile have ads? No, Neptune 360 Mobile does not contain advertisements. The app is free to download and use without any ad interruptions. ### What is the user feedback on Neptune 360 Mobile? Neptune 360 Mobile has an average rating of 2.9 stars from 21 ratings. This suggests mixed user sentiment, with some users finding value and others experiencing issues. ## Version history (last 5 releases) ### 2.1.0 — 2026-08-06 This release includes security enhancements to support Single Sign-On (SSO) and Multi-Factor Authentication (MFA), along with a required .NET 10 framework upgrades and minor enhancements and bug fixes. ### 2.0.2 — 2026-03-06 This release focuses on new enhancements and critical bug fixes to provide a more stable and reliable mobile experience. ### 2.0.1 — 2025-06-06 general enhancements and bug fixes ### 2.0.0 — 2025-01-28 This release contains a mobile platform update to the .NET MAUI framework as well as some general enhancements and bug fixes. ### 1.8.2 — 2024-03-22 General enhancements and bug fixes ## Apps similar to Neptune 360 Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [Krishna Bullion](https://appshunter.io/ios/app/krishna-bullion/id1589772140) | — | Free | Business | | [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business | | [Trade Free](https://appshunter.io/ios/app/trade-free/id1582525640) | — | Free | Business | | [Esupl POS](https://appshunter.io/ios/app/esupl-pos/id1579242840) | — | Free | Business | | [Infovisa Client Conference](https://appshunter.io/ios/app/infovisa-client-conference/id1580812080) | — | Free | Business | | [Eighty6 Shop](https://appshunter.io/ios/app/eighty6-shop/id1587187340) | 5.0 (1) | Free | Business | ## More apps by Neptune Technology Group - [NGO](https://appshunter.io/ios/app/ngo/id1041603828) - [L900 Manager](https://appshunter.io/ios/app/l900-manager/id1230588443) - [Neptune 360 Field Manager](https://appshunter.io/ios/app/neptune-360-field-manager/id1534767616) All apps by Neptune Technology Group: https://appshunter.io/developer/1041603827 ## Related topics [neptune 360 mobile](https://appshunter.io/ios/topics/neptune-360-mobile) · [neptune my360](https://appshunter.io/ios/topics/neptune-my360) · [neptune 360 field manager](https://appshunter.io/ios/topics/neptune-360-field-manager) · [neptune mobile](https://appshunter.io/ios/topics/neptune-mobile) · [neptune](https://appshunter.io/ios/topics/neptune) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*