# Neptune 360 Mobile — user reviews

> 11 indexed App Store user reviews of Neptune 360 Mobile by Neptune Technology Group, rated 2.70/5 from 24 ratings.

- Source: https://appshunter.io/ios/app/neptune-360-mobile/id1372857255/reviews
- App overview in markdown: https://appshunter.io/ios/app/neptune-360-mobile/id1372857255.md
- Rating breakdown: 5★ 7 · 4★ 2 · 3★ 1 · 2★ 4 · 1★ 10

## Most critical reviews (10 lowest-rated)

### 1/5 — Constantly crashes

*2026-08-10*

App constantly crashes in the field and there’s no way to log back in unless you drive all the way back to the office to connect to WiFi again. Wastes so much time and makes reading meters unbearable

### 1/5 — Meter services

*2026-06-01*

Absolutely terrible app. I can be in the field and have to close the app restart several times making the job more difficult than need be and time consuming

### 1/5 — CRASH

*2025-04-16*

app crashes constantly!

### 1/5 — missing features

*2024-03-12*

PLEASE….  Bring back some of the old features you use to have like doing routes in reverse and the ability to change/fix the order in which the route is done. Ever since the big update this has been an issue for everyone. It would make things so much easier when training new readers on these routes that have little to no amrs. Would most definitely make our jobs more efficient.

### 2/5 — App crashing more with new update

*2026-01-06, version 2.0.1*

It seems that with every new update (and they happen at least once a week). There’s new problems.  For such a reputable and professional corporation you’d think something as simple as an app shouldn’t be so hard to keep in working order.

### 2/5 — Crashing

*2025-08-14*

App needs to stop crashing every two hours! Was great until about last year sometime then stared crashing on regular basis

### 2/5 — Logs out constantly

*2025-06-14*

It’s logs me out of the app every time I change a screen. Very annoying. Also crashes a few times a day.

### 2/5 — App crashes

*2025-02-28, version 2.0.0*

App crashes constantly, please fix

### 2/5 — Not working

*2023-09-15*

With so many updates you that there would be a way to refresh it. I have to uninstall the app just to get my route every month because I can’t refresh it to see if it’s there your app needs a better overhaul.

### 3/5 — App crashes at least 2-3 times a day.

*2024-03-04, version 1.8.1*

App works well otherwise.  But it would be nicer not to have to pull over and rewrite password all the time

## Most praised reviews (1 highest-rated)

### 3/5 — Will get us by

*2021-12-15*

We are a small system that still has mostly direct read meters. This is more geared towards Amr and Ami reading. It can be used for manual reading but doesn’t show the meter serial number only Miu which a direct read doesn’t have

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*