# Nero Lens - AI Photo Enhancer — user reviews > 94 indexed App Store user reviews of Nero Lens by Nero AG, rated 4.70/5 from 363 ratings. - Source: https://appshunter.io/ios/app/nero-lens-ai-photo-enhancer/id1594148389/reviews - App overview in markdown: https://appshunter.io/ios/app/nero-lens-ai-photo-enhancer/id1594148389.md - Rating breakdown: 5★ 303 · 4★ 31 · 3★ 7 · 2★ 6 · 1★ 16 ## What do users think of Nero Lens? Overall sentiment: mixed **Pros** - 🚀 Excellent upscaling and enhancement - 👍 Easy to use and intuitive - 🎨 Impressive AI-generated art - 💡 Useful for restoring old/blurry photos **Cons** - 🐛 Inconsistent performance and quality - 💰 Expensive subscription model - 🔒 Difficult to cancel subscription - ⏱️ Slow processing times with recent updates **Commonly reported bugs** - Crashes and freezes - Inability to save processed images - Subscription issues and lost access **Most requested features** - Batch processing for multiple images - Repair damaged or corrupted photos - More customization options ## Newest reviews (10 of 94) ### 4/5 — Photo editor *2026-06-23* Nice n easy convenient app, Want to pay once on good day, But overpriced Wish it was reasonably priced ! **Developer response:** Thank you for the thoughtful feedback. We’re glad the app has been useful, and we understand your concerns about pricing. We’ll share your suggestion with our team as we continue improving our plans and purchase options. ### 4/5 — Ich habe es kurz getestet *2026-03-01* Ich habe es kurz getestet ist nicht besser, wie mach es andere Programm aber auch nicht schlechter Vorschlag wäre eine Woche gratis, dann könnte es jeder selber testen ob es angemessen ist, lässt sich schwer sagen deswegen nur ein Stern Abzug. ich hoffe es auch nicht lange getestet. Nur bei extrem schlechter Bildqualität habe ich es getestet da sind aber andere Programme auch nicht besser. Auf alle Fälle braucht sich das Programm nicht zu verstecken aber genau von der gleichen Qualität habe ich schon zwei Programme, habe es wieder deinstalliert. **Developer response:** Vielen Dank für Ihr ehrliches Feedback und dass Sie unsere App ausprobiert haben. Es tut uns leid, dass sie Sie nicht ganz überzeugen konnte. Sie erwähnten, dass andere Programme besser sind – dürften wir fragen, welche zwei Apps Sie meinen? Das würde uns sehr helfen, unser Produkt zu verbessern. Falls unsere Beschreibung Erwartungen geweckt hat, die wir nicht erfüllen konnten, werden wir das intern prüfen und gegebenenfalls anpassen. Bei Fragen oder weiteren Anmerkungen können Sie uns jederzeit unter lens@nero.com kontaktieren. Vielen Dank! ### 5/5 — So good *2025-07-10, version 3.21.2* So good ### 5/5 — Terrific! *2025-06-28* Been with you Nero …since the 80’s!! Nero Burning ROM! Way to survive rocking the AI era … and onward! Thanks for the great software! **Developer response:** Thank you so much for your longtime support — it truly means a lot to us! We’re deeply touched that you still remember Nero Burning ROM from the 80s. Your journey with us through the decades and into the AI era is what keeps us going. If you ever need anything, feel free to reach out: lens@nero.com Thanks again for being part of the Nero story! ### 2/5 — Not What I Expected *2025-01-01, version 3.12.1* I purchased this App for $49.00. It only has 6 functions. The colorize feature is just average and I’m not impressed at all. I purchased it manly for enhancing old photos. Does OK except on closeups of people. It literally changed their features. Eye color changes incorrectly and sometimes gets positioned incorrectly. For $49.00 there are better apps out there that do three times as much. Would not recommend. ### 4/5 — Pago *2024-12-31* He comprado una semana y el primer día me dejó de funcionar, no puedo usarla y puse una estrella de reseña. Enseguida me contactaron y ahora funciona bien, debió ser un problema técnico temporal, por eso cambié la reseña favorablemente. **Developer response:** Lamentamos mucho el inconveniente. Puede que sea un error técnico. Por favor, envíenos más detalles a lens@nero.com, y estaremos encantados de ayudarle a resolver el problema. ¡Gracias por su paciencia! ### 5/5 — Good app *2024-12-22, version 3.12.1* Tuyệt vời ### 2/5 — Das Geld nicht wert *2024-11-18* Die Ergebnisse der App sind mößig gut bis gruselig, oft ist es keine Verbesserung. Trotz dessen das ich ein Jahres Abo habe versucht man mir immer eines zu verkaufen - die Funktionen sind dadurch häufig eingeschränkt - da ich als Demo Kunde behandelt werde - leider das Geld nicht wert - könnte besser sein **Developer response:** Es tut uns leid zu hören, dass Sie mit Nero Lens nicht zufrieden sind. Wir arbeiten kontinuierlich daran, die App zu verbessern und bessere Ergebnisse zu liefern. Wenn Sie Probleme mit Ihrem Abonnement oder den Funktionen haben, wenden Sie sich bitte an ai@nero.com. Vielen Dank für Ihr Feedback – es hilft uns, besser zu werden. 🙏 ### 1/5 — Doesn’t work anymore. *2024-10-16* Keeps serving me ads to resubscribe. I subscribed for a week to play with it. Now every time I use the app it asks me to sign up for a year long commitment, I x out of the ad (which always takes like 10 seconds to get out of) and the app goes blank without processing my image. **Developer response:** We’re sorry for the trouble you’re facing. This is a bug we’re actively fixing. Thank you for your patience! If you need further assistance, please contact us at lens@nero.com. ### 1/5 — Once Great, Now Disappointing *2024-09-17* This app was once incredible for upscaling and magically enhancing blurry photos with a single tap. Unfortunately, recent updates have significantly diminished its quality. Now, the upscaling process results in photos that are no better than the originals, just larger in file size. As it stands, the app is no longer useful and not worth paying for **Developer response:** Thanks for sharing your thoughts! It sounds like the default model might have changed in your settings. You can easily switch back to your preferred model, and it should bring back those great results you're used to. We hope you’ll give it another go! Feel free to reach out to us anytime at ai@nero.com with more feedback – we’re always looking to improve! ## Most critical reviews (10 lowest-rated) ### 1/5 — App crash or don’t work and too slow *2026-07-06* It is a struggle working on this app **Developer response:** Hi, we’re sorry for the inconvenience you experienced. If the app isn’t working properly on your device, please contact us at lens@nero.com for further support. Thank you for your feedback. ### 1/5 — Не работает *2026-03-03* Обещанной функции улучшения фото нет, а то что есть - мусор. **Developer response:** Нам очень жаль, что ваш опыт оказался не таким, как ожидалось. Не могли бы вы подробнее рассказать, что именно вам не понравилось? Ваш отзыв поможет нам улучшить приложение. Вы также можете связаться с нами по электронной почте: lens@nero.com . Будем рады пообщаться. ### 1/5 — Teuer *2026-02-22* Seit 2 Tagen funktioniert nichts mehr. Wenn ich ein Bild bearbeiten will ist es einfach für immer in der Warteschlange. Und das für 4€ die Woche. **Developer response:** Hallo! Es tut uns wirklich leid für die Unannehmlichkeiten. Das Problem sollte mittlerweile behoben sein. Bitte aktualisiere die App auf die neueste Version und versuche es noch einmal. Falls weiterhin irgendwelche Probleme auftreten, sende uns bitte eine E-Mail an feedback@nero.com. Wir helfen dir dann sofort weiter! ### 1/5 — 無料はゴミアプリ *2025-08-10* 無料で試してみた。広告見て使用するあるあるパターン。が、そこからが酷い。やっと画像作成なったと思ったらクラッシュしたりフリーズしたりで使い物ならん **Developer response:** このたびはご不便をおかけし、誠に申し訳ございません。クラッシュやフリーズの問題につきましては、現在改善に向けて調査を進めております。お手数ですが、最新バージョンへの更新をお試しいただき、それでも問題が解決しない場合は、詳細を lens@nero.com までご連絡いただけますと幸いです。 ### 1/5 — Tolle Funktion, mieses Geschäftsmodell *2025-07-07* Kurz gesagt: Die App wäre eigentlich richtig toll. Macht was sie soll, ist schnell und die Qualität ist gut. Sogar der Preis ist zu verschmerzen. Was aber garnicht geht ist, dass ich bei jedem Bild das ich bearbeite die bescheidene Werbung „Schade, dass Sie gehen“ bekomme anstatt meines Bildes. Ja, ich habe mein Abo gekündigt-aber es ist ein Jahresabonnement und es läuft noch fast 12 Monate. Ich will es nur einfach nicht vergessen….und ich würde es auch verlängern wenn mich die App überzeugt. Bei der aktuellen Bannerflut die die App unbrauchbar macht ohne aktivierte Abo-Erneuerung werde ich es aber definitiv nicht tun. So ist die App nicht empfehlenswert. Finger weg! **Developer response:** Es tut uns sehr leid, dass du eine negative Erfahrung gemacht hast. Du hast völlig recht – wir haben uns deine Rückmeldung zu Herzen genommen und werden das störende Abo-Banner in einer der nächsten Versionen überarbeiten. Wir würden uns sehr freuen, wenn du Nero Lens weiterhin nutzt. Vielen Dank für dein wertvolles Feedback! Für weitere Anregungen erreichst du uns jederzeit unter lens@nero.com – wir antworten dir so schnell wie möglich. ### 1/5 — C *2025-04-24* Wasteful app …doesn’t perform task keep saying task failed **Developer response:** Sorry for the trouble earlier! We’ve already fixed this issue — please update to the latest version and try again. If the problem persists, feel free to contact us at feedback@nero.com. ### 1/5 — No difference in the images *2025-01-28* Don’t bother wasting your money. No difference noticed in sharpening or up scaling my images. Absolutely rubbish app **Developer response:** Sorry to hear about your experience. For high-quality images, the enhancement effects may be less noticeable on mobile screens. Feel free to try more images or share your feedback at ai@nero.com. We’re happy to assist further! ### 1/5 — Cannot save images *2025-01-13* App returns to get a subscription screen after I have upscale an image so I cannot save the image. No response from customer service apart from forwarding to their tech guys. App is useless if I can’t save an image. Refund should be provided. **Developer response:** We’re sorry for the inconvenience caused! Our customer service team has responded to your email. Please check your inbox (and spam folder just in case). If you have any further questions, feel free to contact us at lens@nero.com, and we’ll assist you as soon as possible. Thank you for your feedback! ### 1/5 — Não è o que dizem *2024-12-04, version 3.11.3* Sinceramente me arrependi ### 1/5 — подписка - это еще не все , за что надо заплатить *2024-11-13* . таки еще и за обработку надо доплачивать помимо самой подписки на приложение- это просто огонь! так держать! **Developer response:** Спасибо за ваш отзыв! В приложении Nero Lens только функция создания аватаров требует отдельной оплаты. Однако для подписчиков доступна скидка 50%. Покупка опциональна и зависит от ваших потребностей. Создание аватаров — ресурсозатратный процесс, поэтому необходима небольшая плата. Спасибо за понимание! Если есть вопросы, пишите нам на ai@nero.com. 😊 ## Most praised reviews (10 highest-rated) ### 5/5 — Editor *2026-06-16* This Photo editor is the best, period! **Developer response:** Thank you so much for your support! It means a lot to us and encourages the team to keep making the app even better. ### 5/5 — Хз *2026-05-25* Очень хорошее приложение которое улучшает фото **Developer response:** Спасибо за отзыв! Очень рады, что приложение помогает вам улучшать фотографии. Будем и дальше работать над качеством и удобством. ### 5/5 — Best tool *2026-03-01* I have recovered my old photos with this app. Best AI app I ever used **Developer response:** Wow — this truly made our day. 💛 We’re so happy the app helped you recover your old photos. Your support means so much to us. Thank you! ### 5/5 — Flawless *2026-01-07* Their upscaling models are honestly unmatched in terms of quality and speed **Developer response:** Thanks for the great review! We’re happy to hear that you’re satisfied with the quality and performance. Your support motivates us to keep improving 😊 ### 5/5 — parfait *2025-12-04* parfait pour quelque retouches, l’application est complète et très bien détaillé et simple d’utilisation. je conseille ! **Developer response:** Thank you so much for your wonderful review! 🌟 We're really glad to hear that the app is helpful and easy to use for your retouching needs. If you ever have suggestions or need any assistance, feel free to reach out to us — we’re always here to help! Thanks again for your support! ### 5/5 — BEST PHOTO ENHANCER EVER!!! *2025-10-23* Nothing else has evercompared to NERO AI PHOTO AI ENHANCER!!! Photo 2x upscale / Photo 4x upscale ABSOLUTELY EASIER THAN ANSWERING A PHONE FOR THAT MATTER. AUTOMATED BUILT-IN READY RO ENHANCE PRE-SETS IS WHAT MAKES IT WORTH EVERY CENT. COMPUTER IS EASIER BY FAR BUT SUBSCRIPTION IS THE WAY TO GO UNLESS YOU HAVE YOUR OWN DEDICATED NVIDIA-RTX A2000 /A4000 / plenty DDR 4 RAM / & RUNNING A SERVER WORKSTATION OR GAMING PCAND NOTHING RUNNING. BEST EVER BUT NERO HAS A DEDICATED DATACENTER OR DEDICATED SERVER WITH THE PROPER RAM VIDEO PROCESSING CARD OR MAXXED OUT ON THE FASTEST NVME SSD DRIVES HOSTING DEDICATED SERVER & SOFTWARE TO ENHANCE THE PHOTO IR VIDEOS THE FASTEST. OTHERWISE RUN THE ENHANCER AI SOFTWARE THEN GO EAT TAKE TOO LONG. THE ONLY OTHER WAY YO USE NERO PHOTO SOFTWARE IS HAVE THE BEST IPHONE OR AT LEAST MID-GRADE IPGONE. ONLY APPLE EMPLOYEES THE BEAT EVER HARDWARE TO ACTUALLY DO EVERYTHING POSSIBLE THAT A WINDOWS-SERVER DATACENTER COULD DO OR ALMOST DO. BUT I WOULD BET AND IPHONES PROCESSOR RAM AND VIDEO CARD AND WHAT NOT. ALL THE COMPONENTS WOULD HOST A WEBSITE RUN SHARE-POINT AS WELL AS HOST OFFICE 365 as well as have 9 OTHER DEDICATED SERVICES IT COULD HOST AND RUN. NO OTHER PC MAKER OR PHONE MAKER EXCEPT DELL WORKSTATIONS OR NVIDIA DATA SERVICES WHOM MAKE THE BEST EVER GAMER VIDEO CARD KNOW WHAT IS NEED WITHOUT LOCKING UP YOUR ENTIRE DEVICE OR PCFOR AN HOUR. JUST TO DO 1 photo. Best go use NERO’S DEDICATED CENTER SERVER HOSTED BY THEM AND JUST PAY YEARLY. U LEAS YOU HAVE 1 Hour a piece to wait on each edit. 😂🤣 **Developer response:** Thank you so much for your amazing feedback! We’re really glad you enjoy using Nero AI Photo Enhancer. Regarding your point about dedicated processing and performance, we’ll continue to optimize this in future updates. If you have more suggestions or ideas, feel free to reach us anytime at lens@nero.com. ### 5/5 — I can say this is the best photo enhancer *2025-09-10* It works kinda perfect now, if you guy works on a large number of images this might be fit your workflow, outcome images are great quality (fast and clean), it’s missing two important features including repair damaged pictures and batch enhance (I required this to work faster/ multiply to how many pictures I have to enhance) I can wait for upcomming features but you guys should confirm what will come **Developer response:** Thank you so much for your support! 🙏 We're glad the tool meets your needs with fast and clean results.For the feature you mentioned about repairing damaged photos, have you tried our Photo Restoration tool? It might be exactly what you’re looking for. As for more upcoming features like batch enhancement, we’re continuously improving, and your feedback is very valuable to us. If you’d like to share more details or suggestions, feel free to reach us at lens@nero.com — we’d love to hear from you! ### 5/5 — Upscaler *2025-09-03* Fantastic tools for blurry pictures **Developer response:** Thank you so much for your support! 🙏 We're glad the tool helps with unblurring photos. If you have any suggestions or need assistance, feel free to reach us via lens@nero.com. We'll keep working hard to bring you an even better experience! ### 5/5 — It’s incredible to use this app to my workflow *2025-07-21* It’s incredible to use this app to my workflow **Developer response:** Thank you so much for the kind words! 😊 If you have any feedback or suggestions while using Nero Lens, feel free to reach out to us at lens@nero.com — we’d love to hear from you! ### 5/5 — Review *2025-07-12* Best app ever seems to work great **Developer response:** Thank you so much for the kind words! 😊 If you have any feedback or suggestions while using Nero Lens, feel free to reach out to us at lens@nero.com — we’d love to hear from you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*