# Nespresso Smart — user reviews > 511 indexed App Store user reviews of Nespresso Smart by Nestle Nespresso SA, rated 2.90/5 from 351 ratings. - Source: https://appshunter.io/ios/app/nespresso-smart/id6480109616/reviews - App overview in markdown: https://appshunter.io/ios/app/nespresso-smart/id6480109616.md - Rating breakdown: 5★ 153 · 4★ 11 · 3★ 8 · 2★ 10 · 1★ 169 ## What do users think of Nespresso Smart? Overall sentiment: negative **Pros** - ⭐ Good app - 👍 Allows updating machine and changing coffee size **Cons** - 🐛 Connection issues - 🤯 Difficult to use, especially for those with eyesight problems - 🤔 Unclear why multiple apps are needed - 🔁 Keeps deleting paired machines - 🚫 Doesn't work with certain machines or regions **Commonly reported bugs** - Doesn't connect to WiFi - Login issues, can't register account - Bluetooth pairing problems - App gets stuck in a loop, needs update that doesn't come - Factory reset button doesn't work **Most requested features** - Chat capabilities with support - Ability to select cup volume per cup, not just globally ## Newest reviews (19 of 511) ### 2/5 — App won’t work *2026-09-01, version 1.3.0* Unfortunately my app won’t work. Every time I open it, it says “oops, something happened. Try again.” Tried like 10 more times. Super frustrating because this was a birthday gift to me and I’d like to actually be able to use it. ### 2/5 — PLEASE FIX IT *2026-08-29, version 1.3.0* i've had this for a few months, i love the variety and easy use of the machine itself. the app on the other hand, not so much. constantly logging me off, unable to connect to my machine. has problems troubleshooting my descaling and cleaning cycles. i am not sure if its the model i have but i really don't want to switch. i love my machine... ### 2/5 — doesn’t do much *2026-08-26, version 1.3.0* let’s you know about descaling, i wish it did more. an app for a coffee maker should include setting an alarm for your morning brew. ### 2/5 — Difficult to get working *2026-08-24, version 1.3.0* My new Vertuo Next came with very brief instructions and I downloaded the app from the page ‘Easy Connect’. Couldn’t connect by Bluetooth or WiFi and neither could Nespresso Help Assistant! She said I would receive email with instructions from one of their tech experts. Didn’t receive an email but after much persistence managed to link app to machine after software update on my new machine. ### 2/5 — Why do I need 2 apps now? *2026-08-23, version 1.3.0* I’m confused, why do I need 2 apps? One for ordering and one for machine management. Everyone is trying to consolidate and Nespresso though it would be good idea to split one. Why? Very inconvenient ### 1/5 — Bad nerver able to connect *2026-08-22, version 1.3.0* Never app too bad like this ### 1/5 — Horrible App *2026-08-19, version 1.3.0* App never works! Machine has trouble connecting to WiFi and the app always says connection failed even though I have the correct WiFi settings and nothing changed. ### 1/5 — Not working *2026-08-19, version 1.3.0* App is not working. Just says error and closes. Have uninstalled and reinstalled and does not fix ### 1/5 — What’s the point *2026-08-18, version 1.3.0* So many negative reviews, so many responses saying these issues are logged and nothing changes. Why break something that worked before? This new app doesn’t work, I can’t even start the app as it says there was an error! And just when I’ve added a whole bunch of recipes to my Barista Recipe Maker it disconnects the next time, makes me do the set up again and all my recipes have reset to default. Shambles of an app, and shambles that Nespresso won’t listen to us! ### 1/5 — Bad Idea!! *2026-08-15, version 1.3.0* Ever since you split the two apps the Nespresso smart app does not work !!! Please fix this as I cannot use the Bluetooth features on my phone for cleaning, changing amounts pods use and if errors happen Please fix this as I usually don’t complain about Nespresso service but this is disappointing ### 1/5 — WiFi low iq *2026-08-14, version 1.3.0* This is literally the first app I’ve used that tells me I am typing in the wrong password when I am not — even after triple-checking and comparing. This should be an easy fix. Oh well - off to manual. ### 1/5 — Pretty much useless *2026-08-14, version 1.3.0* I had hopes for this app to truly be “smart”. But it actually cannot connect to your machine unless you walk over and turn on the machine manually, then joy of joys…it connects to tell you…basically nothing. I’ll update the review if the “brilliant minds” at Nespresso actually make an app allowing me to remotely turn on the machine so it’s ready to go when I want to make coffee. Until then I don’t suggest you waste the bandwidth on this highly undeveloped app. ### 1/5 — New app does not allow me to pair my phone *2026-08-14, version 1.3.0* Since having to install this new app I have repeatedly tried to pair my phone to the machine. Continues to come up with an error saying the machine is already paired. Given that my machine is out of its 2 year warranty I have been offered to buy a new machine or go and pay for someone to fix this issue. Disappointed for sure. ### 1/5 — Unnecessarily complicating everything *2026-08-13, version 1.3.0* Before this app, I had everything regarding Nespresso on one app, and it worked perfectly, splitting them into two apps was completely unnecessary. Adding on to the frustration, both new apps that replaced the original one (but especially this one) are just riddled with bugs, and frankly feel harder to operate. My machine has had constant connection issues since the new app was introduced. The app even switched to another language on its own, and even after I would change it back through the general settings, the app would just default back to the other language. It's understandable for a new app to have certain bugs and glitches, and normal for it to get better over time. However, when compared to the previous app which handled both shopping/account and machine related topics under the same roof, I do find myself questioning the reasoning behind this whole push to have it split. ### 1/5 — can’t detect machine in new app *2026-08-12, version 1.3.0* this app doesn’t detect the machine ### 1/5 — Horrible app *2026-08-12, version 1.3.0* I can’t even get the app to open. It says to retry. It’s been months. ### 2/5 — Most stupid app by Nespresso *2026-08-12, version 1.3.0* Doesn’t work, never get connected to the Machine - what sort of developers you have guys. In the era of AI and technology this is not expected of you. Thanks but No Thanks ### 1/5 — So inconvenient *2026-08-11, version 1.3.0* Bring back the functionality of maintaining your machine and ability to order pods in one app! There was no need to split them up into two apps. So inconvenient and this one has login bugs. Annoying! ### 1/5 — Doesn’t work *2026-08-10, version 1.3.0* Can’t even open the app?! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-09-02, version 1.3.0* The app says I have an account when I went to create one so I tried logging in nothing I tried resetting my password just says oops there was an error. Absolutely terrible I could build a way better app In my freaking sleep ### 1/5 — Machine won’t connect *2026-09-01, version 1.3.0* Machine won’t connect. Never had any issues with old app. Waste of time trying. Was told to buy a later model machine, total money grab. ### 1/5 — Machine connection *2026-08-30, version 1.3.0* Very bad app. I followed all instructions but despite several tries, the app just would not connect to my machine. Useless! I realized that the app does not connect because I have an older Vertuo machine. The app/Nespresso recommends upgrading my machine, which means they are trying to force me to buy a new one. Shameful sales tactic! ### 1/5 — Epic fail *2026-08-30, version 1.3.0* My Barista frother worked fine with the previous app. Now it does not connect and I can’t change the recipes. The frother works fine but is no longer an iPhone connectable appliance. The epitome of the old saying “if it ain’t broke, don’t fix it” ### 1/5 — Almost Useless *2026-08-29, version 1.3.0* App has difficulty connecting with the machine and when the app when it gives notification of a problem it does not tell you what the problem is. Useless!! ### 1/5 — Absolute Joke *2026-08-27, version 1.3.0* It’s way too hard to use, it doesn’t work and is reliable. Why do I need an APP just to make coffee. Seems an update has happened lately and now my machine has disappeared and is not even an option on the App to connect again! Hope this machine dies soon, so I can justify buying anything else not Nespresso related. ### 1/5 — Cannot get the app to work *2026-08-27, version 1.3.0* The app will not even open. I open the app and immediately get a “oops something happened. Please try again message”. I have deleted the app, removed my phone from WiFi, etc. not sure how else to get the app to work. ### 1/5 — Not so smart *2026-08-24, version 1.3.0* I don’t know why I have to add my machine every time I use this even though I’m logged into my account. I have to add it like it’s a new machine. Oh yeah, you have to use it while it’s brewing too. They should scrap this and start over ### 1/5 — Why change the app *2026-08-23, version 1.3.0* This new app won’t let me pair my machine. Why create two separate apps for machine maintenance and purchasing. This is annoying and doesn’t work ### 1/5 — Avoid *2026-08-23, version 1.3.0* App now only states “Oops something happened. Please try again” when opened, so is now useless. Before this, it was already super limited & was poorly designed in terms of user friendliness and functionality. Nespresso clearly haven’t invested any effort into this. ## Most praised reviews (10 highest-rated) ### 5/5 — needs improvement *2026-08-22, version 1.3.0* alot can be done with this app especially when there is alot that can be done nowadays with the rise of tech and ai. This doesn't have to be something negative. If espresso is willing to listen to its customers improving the connectivity and adding some cool features. ### 5/5 — 本格的 *2026-07-27* 香りが良く、カフェでもなかなか出会えないような本格的なコーヒーが家で好きな時に飲める ### 5/5 — Worked for few days then stopped *2026-07-14, version 1.2.11* Worked for a day then won’t open you need to fix this ### 5/5 — Nespresso is Smart *2026-06-11, version 1.2.8* I had a smooth experience adding this app and managing my machines. Appreciate the service. ### 5/5 — Oh you fixed it! *2026-05-03, version 1.2.6* The original Nespresso app never properly connected to my machine. This one does and adds useful features such as setting water usage per capsule size. Thank you! ### 5/5 — 새로운 머신 연동앱 좋아요 *2026-04-16* 앱 업그레이드되서 사용해보니 버츄오팝이랑 연결도 잘되고 이상있을때 알림도 잘 옵니다. 잘 쓰고있어요~!! ### 5/5 — Easy Setup! *2026-02-03, version 1.2.2* Easy to setup and start customizing my new Vertuo. The app walks you through the process, a child could do this. ### 5/5 — 사용하는데 좀더 쉬워졌어요 *2025-10-16* 기분탓인지 연결도 좀 더 잘되는거같음 ### 5/5 — 깔끔해진 ui너무 좋습니다! *2025-08-21* 기존 앱에서 디자인이 많이 바뀌었네요. 버츄오 팝 사용하고 있는데 커피머신과 연결이 잘 되고, 추출량 조절을 앱에서 바로 할 수 있는게 좋네요. 디자인도 깔끔하고 직관적이어서 머신을 편하게 관리할 수 있어요. ### 5/5 — Au top *2025-07-23* Nouvelle application de connectivité beaucoup plus jolie que sur l’ancienne app. Fluide et simple à utiliser --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*