# Nespresso — user reviews > 1,032 indexed App Store user reviews of Nespresso by Nestle Nespresso SA, rated 4.40/5 from 36,970 ratings. - Source: https://appshunter.io/ios/app/nespresso/id342879434/reviews - App overview in markdown: https://appshunter.io/ios/app/nespresso/id342879434.md - Rating breakdown: 5★ 26,425 · 4★ 4,314 · 3★ 2,415 · 2★ 1,623 · 1★ 2,193 ## What do users think of Nespresso? Overall sentiment: neutral **Pros** - 🚀 Easy ordering - 💡 Convenient subscription service - 👍 Intuitive interface - 🚀 Quick delivery - 👍 Detailed coffee information **Cons** - 🐛 Buggy checkout process - 🐛 Inconsistent app performance - 🐛 Difficulty finding recycling options - 🐛 Inaccurate inventory information - 👎 Minimum order quantity frustrating **Commonly reported bugs** - Checkout errors and freezes - Inconsistent login and account management - Inaccurate order status and tracking - Compatibility issues with newer devices - Unreliable Bluetooth connectivity **Most requested features** - Option to order smaller quantities - Ability to edit delivery address - Improved recycling process integration - Better inventory tracking and notifications - Seamless PayPal integration ## Newest reviews (11 of 1,032) ### 4/5 — Very easy to reorder *2026-02-14, version 5.42.1* Great App ### 3/5 — Very slow *2026-02-13, version 5.42.1* Not easy to get around & a very slow way to order coffee! Even trying to add a nickname was stupidly difficult ### 2/5 — Needs improvement *2026-02-11, version 5.42.1* One of the most useless apps I’ve used from constantly having to login every time I open the app to the machine not connecting constantly. ### 3/5 — Size of Pod Not Always Clear *2026-02-11, version 5.42.1* I only order the 7.7 oz pods for my Vertuo NESPRESSO machine. However, when searching for pods, it isn’t always clear what size they are. I should be able to search by size, but that doesn’t work. ### 2/5 — Bugs *2026-02-10, version 5.42.1* Only second time to order and once again there are glitches in payment. When I apply a discount code, it changes to exclude free shipping and the order total remains the same. PayPal link says Oops looks like you forgot to install the PayPal app-BS. Will be finding a better way to order pods. The coffee is amazing, the app needs work. ### 2/5 — Doesn’t work past basket *2026-02-08, version 5.42.1* The app will not move past the basket when you’re ready to place an order. This is after being ima le to even log in on the website itself through several different browsers. Unacceptable. ### 3/5 — Won’t accept discount code *2026-02-02, version 5.41.1* Easy to use until the advertised discount code (JOY2026) wouldn’t apply to my large order. I ordered more than the required 8 sleeves and couldn’t get my 2 free. Unsure if glitch in app but there is no way to chat with a customer service rep for help so… leaving review so it can be addressed ### 4/5 — JOY2026 *2026-02-01, version 5.41.1* A two free sleeve offer? Look for a hidden link, because there is no option to add it at checkout. Good selection for your leaky vertuo latissimo coffee maker ### 3/5 — Not so great *2026-02-01, version 5.41.1* I like how the app knows who I am and has my info… but, I get email notifications with deals. I then go to the app and find out there’s no way to get those deals through the app. It’s probably best to just go through the website and get rid of the app. ### 3/5 — Recurring issues *2026-01-30, version 5.41.1* There is not an option to order recycle bags and no place to request your free sample pack. Have to call and it takes forever. This has been for months!!!! ### 3/5 — Rewards program sucks! *2026-01-30, version 5.41.1* They need a better rewards program since their coffee is ridiculously expensive. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-02-13, version 5.42.1* Promotion doesn t appear and not virtual chat to discuss the matter. Called the Center just to be put on hold and disconnected ### 1/5 — App doesn’t work *2026-02-10, version 5.42.1* This is one of the worst apps I’ve used - or tried to use. The password that works on the website doesn’t work. Even when I was able to log in previously it was really difficult to use, couldn’t update my recurring order. Very surprising and disappointing, I’d expect Nespresso to have a good app in line with other great products/service. Just updated the app but can’t log in, got an error for the logon and password I just used on the website. Also had issues trying to update my recurring order on the website, wanted to change my coffee selection then got a message that I have to verify the payment method. It seemed to do that, got a verification from the cc company, but then got the error again and couldn’t save the changes. Plus you closed my local shop so harder to get there for help and to drop off capsules for recycling. ### 1/5 — Misleading and poor function *2026-02-04, version 5.41.1* Tried to get support and was mislead ### 1/5 — FIX THE APP *2026-02-03, version 5.41.1* The Nespresso app is always down, always faulty and glitchy, my auto replenish orders don’t process through the app. I love my Nespresso coffee but please make it easier to order!!! ### 1/5 — Recycling *2026-02-03, version 5.41.1* How do I order recycling bags. Just placed an order 10 sleeves. Wanted 2 recycling bags. No place seen to order. ### 1/5 — Where/who am I? *2026-02-02, version 5.41.1* App quite often changes my store to the USA even though my account isn’t there and I’ve set the app up to the correct country. Also, the app forgets my account information so I have to keep logging back in OR I log back in, the app says my account doesn’t exist in the “store for that country”, then I have to change my location from the USA, then log back in. Plus the app only connects to my vertuo machine 20% of the time to run maintenance so it’s easier to just manually put the machine into a clean cycle. Other than ordering, this app is ridiculously frustrating. ### 1/5 — Constant glitches *2026-01-31, version 5.41.1* Everyone I try to log in and order or edit my recurring order it constantly glitches. Rubbish app and never sends notifications about specials for loyal members ### 1/5 — Nespresso Up not supported *2026-01-30, version 5.41.1* Odd, because every manual, video, and online page says it’s supported, but the app does not list the Up as one of the supported machines. ### 1/5 — I HATE DECAF *2026-01-30, version 5.41.1* When I order coffee with promo code JOY26 for 2 free sleeves one is ristretto the other is ristretto decaf which I don’t like. It’s not 2 free sleeves, if one is useless because it is decaffeinated! Nespresso appears to be unloading its decaffeinated stock that is not selling! World class companies focus on its customers, not on itself! ### 1/5 — Love the coffee *2026-01-29, version 5.41.1* But the app so so glitchy. Phone support rubbish. It would be so nice if things worked for a change. ## Most praised reviews (10 highest-rated) ### 5/5 — Great! *2026-02-14, version 5.42.1* This app is very easy to use. I’ve ordered using it many times and I’m happy with the simplicity of it. ### 5/5 — The Best *2026-02-13, version 5.42.1* I should know how to make great coffee considering I drink it every day. But with my Nespresso machine and their endless choices of great, strong, tasty coffee why would I bother? Their app is easy to use their customer service always on point and incredibly helpful. Keep up the excellent work. ### 5/5 — Great Apl *2026-02-10, version 5.42.1* Extremely easy to use. It’s the only way I reup my orders. ### 5/5 — Love Nespresso! *2026-02-06, version 5.42.1* Only suggestion: Please create a rewards system! It would be nice to have points earned that we can apply towards future purchases/ incentives. ### 5/5 — Coffee Lovers Dream *2026-02-04, version 5.41.1* This is such an easy to use app. The descriptions are perfect and the delivery is incredibly fast! I have my favorite coffees in a day. Bravo Nespresso! ### 5/5 — Great app *2026-02-03, version 5.41.1* Great app great coffee. What a wonderful world. ### 5/5 — BEST OF BREED *2026-02-02, version 5.41.1* The Nespresso app, and the services it supports represent, for me, the very “Best of Breed”. Swift effective services delivered without fail, EVERY TIME. No other app that I use comes close to this level of service or value. ### 5/5 — Excellent app and excellent products *2026-02-02, version 5.41.1* Nespresso is a premium product and a premium experience. ### 5/5 — Well laid out app *2026-01-31, version 5.41.1* I’m very impressed with the way this app is laid out. It’s very easy to use and very well put together to make everything easily accessible without having to search all over for it. ### 5/5 — About time *2026-01-31, version 5.41.1* I suggest you allow me to use my account when I am in Europe. Last time I had difficulties in your Bordeaux shop where your staff was vey rude & impolite. I also often need to buy in Zurich. I am half the year in Europe. At the moment it is often easier for me to buy another brand at the supermarket which I don’t enjoy as much as Nespresso. Happy to discuss further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*