# Nestlé Waters — user reviews > 199 indexed App Store user reviews of Nestlé Waters by Nestlé, rated 4.20/5 from 1,051 ratings. - Source: https://appshunter.io/ios/app/nestle-waters/id1534123726/reviews - App overview in markdown: https://appshunter.io/ios/app/nestle-waters/id1534123726.md - Rating breakdown: 5★ 785 · 4★ 51 · 3★ 33 · 2★ 17 · 1★ 165 ## What do users think of Nestlé Waters? Overall sentiment: negative **Pros** - 💧 Great water taste - 🌟 Excellent service - 👍 Easy to use app - 🔍 Improved app functionality **Cons** - 🐛 App crashes and bugs - ⏱️ Slow and unresponsive app - 🚫 Delivery issues and delays - 💰 Expensive products - 🤖 Poor customer service **Commonly reported bugs** - Login and registration problems - Server connectivity issues - Incorrect order history and balances - Inability to complete purchases **Most requested features** - Easier navigation and user experience - Ability to track order status - More payment options like Apple Pay - Improved subscription management ## Newest reviews (17 of 199) ### 3/5 — A poorly executed app *2025-12-13, version 3.5.3* This app is clearly just a website in disguise. Poorly set up for user navigation. ### 2/5 — Need more options *2025-11-04, version 3.5.2* Why the offers doesn’t apply on the subscribed customers? ### 1/5 — Very bad *2025-10-28, version 3.5.2* App is useless and not processing transactions ### 1/5 — App not working properly and delivery service a disaster, customer support useless *2025-10-23, version 3.5.2* 7 ticket and not able to get the water, several calls, no delivery, I asked for money back and they don’t give … stay far from this company ### 1/5 — Buggy and Non Responsive *2025-10-11, version 3.5.2* The app does not work to schedule deliveries and manage our subscriptions ### 1/5 — Hopeless delivery *2025-10-11* Delivery service no coordination and is delayed always. Complained several times ### 1/5 — سوء تعامل و خدمة *2025-10-02, version 3.5.2* لو في اقل من نجمه أعطيكم من تعاملك السيئ و تاخير في تسليم . نجلس اسبوع نتكلم نتواصل مع موزعين يتأخرون فوق اسبوع و يتم ارسال الموقع فوق ٤ مرات ولا يجوون . المشكله الي صارت في شرقيه ولا وصلوا المويه كمان ما في تعويض على الضرر الي صار لنا فوق دافعين وشارين كابونات و نروح نشتري بفلوسنا عن اي أسلوب تعامل . ### 1/5 — No offers, discounts nor deals nothing *2025-09-30, version 3.5.2* I’m using this service about 5 years now, they have not brought any offers, discounts nor deals, nothing really nothing. 5 years as customer, I’m waiting for BeRain water company to get delivery to my address then I’ll move with them it’s unquestionable. ### 1/5 — This isn’t rocket science *2025-09-26, version 3.5.2* Poorly put together app - completely user unfriendly - all I want to do is is buy e coupons and this Upselling nonsense is completely offputting - it’s tries to force you to buy other products and will not allow you to buy 10 or 20 simple ecoupons - sorry but this isn’t rocket science ### 1/5 — No e purchase very un responsive *2025-09-18, version 3.5.2* The app always forget my location and u can’t purchase online ### 2/5 — What a disappointment *2025-09-07, version 3.5.0* The water is not delivered as per the schedule and there is no option to contact the customer service from this app. Basically this app is designed to sell more water but not to deliver it ! I regret my first order ! It will be probably the first and last one. ### 1/5 — Not satisfied *2025-09-05, version 3.5.0* I ordered, but no one contacted me and didn’t receive my order till now ### 1/5 — Bad application *2025-08-22, version 3.5.0* I hope that Nestle water in GCC paid some money just to make the application function correctly. Big company name with worst application ever ### 1/5 — Balance issue *2025-08-08, version 3.5.0* There is a big issue on the balance, i have bought 25 coupons and refilled 4 and remaining balance is 18 how come!!! ### 1/5 — Dislike *2025-08-05, version 3.5.0* Bad application ### 2/5 — SLOW AND NEED TO UPDATE *2025-08-01, version 3.5.0* the correspondence is slow and required always update while there is no update ### 1/5 — Poor customer support *2025-07-23, version 3.4.9* I paid for al manahl and i want to switch to nestle about 3 weeks i keep calling and they promised will to will do but now customer support cut the line once they listen the same story from me back to back !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP late *2026-08-14, version 3.5.6* Otp disappear fast ### 1/5 — Website and app doesn’t work *2026-07-21* The application as well as website is pathetic. Even after the OTP Verification, it does not move to the next step. And it has been like this for over 1 year, still nothing has been done about it. ### 1/5 — التطبيق لايعمل في مصر *2026-07-18, version 3.5.6* التطبيق بدائي جدا ويوجد فيه الكثير من المشاكل البرمجية حيث انه في مصر لايقبل شراء الكوبونات ### 1/5 — Can’t log in *2026-06-19, version 3.5.6* Terrible app - impossible to login, it doesn’t send an sms code ### 1/5 — Delivery *2026-06-15, version 3.5.6* Horrible service I just signed up , first they said Friday and it didn’t show up then Saturday it didn’t show up then Tuesday and now I checked the app and it’s the next Tuesday so you want me to wait two weeks for you to deliver my water , every other company would’ve done that in two days , I need my money back. ### 1/5 — Stay away they have no clue what they r doing *2026-06-06, version 3.5.6* Delivery Dates change from email to app - I pay and after 3 days no one delivers. Terribly managed ### 1/5 — Frustrating! *2026-06-05, version 3.5.6* Very frustrating, hard to log in, have to search for the same thing every month as does not record your last purchase. Just painful! ### 1/5 — Formal Complaint – Misleading Water Offer (760 EGP) & Refusal to Refund *2026-05-14, version 3.5.5* This offer is completely misleading and unacceptable. I was charged 760 EGP under a deal that was not clearly explained, but I only received 2 gallons. When I realized this and asked to return the gallons and get my money back, the request was refused. This is not transparent or fair business practice. At this point, I do not want any further communication, coupons, or offers from your company. Take back your gallons if needed, or consider the matter closed, but do NOT contact me again under any circumstances. I demand that my details and phone number be removed immediately from your system. Any further contact will be considered harassment and I will escalate this complaint to the Consumer Protection Authority. ### 1/5 — Worst service *2026-02-22* Worst app and worst service ### 1/5 — مياة المنهل . *2025-12-04, version 3.5.3* تم ملاحظة تراجع سريع لمياة المنهل التابعة لشركة نستلة للمياة بعد ان كانت من اقوى شركات المياة في المملكة ! وذالك بعدم الالتزام بالمواعيد والتاخير المتكرر بعذر اعطال فنيه . وعدم الاهتمام بنظافة وجودة العبوات . انا عميل قديم مع نستلة من اكثر من ١٨ سنة لم ارى اي تميز للعملاء القدم ! هذا ما جعلني اقيم لكم الشركة بهذا التقيم . ## Most praised reviews (10 highest-rated) ### 5/5 — Quality and Logistics *2026-06-10* Amazing quality,I would say the best in the region and the delivery guys are damn there on time ! Always,having the best experience ever !! ### 5/5 — Dr *2026-06-08, version 3.5.6* Alhossan ### 5/5 — Water *2025-12-21, version 3.5.3* I always drink ice mountain I bought Nestle pure life by mistake So glad I did Pure Life is very good water taste Great ### 5/5 — Excellent *2025-07-21, version 3.4.9* Excellent application for all of us ### 5/5 — App is down *2025-07-16, version 3.4.9* From last 4 days application is not working ### 5/5 — Great service *2025-04-28, version 3.4.7* Good app and even better service. Appreciate it! ### 5/5 — Amazing customer service *2025-02-15, version 3.4.7* Very good offer on fazaa card if you have , i like it 👍👍👍 ### 5/5 — Great App *2025-01-08, version 3.4.6* Easy to use ### 5/5 — Recommend it *2024-12-18* Great service ### 5/5 — تطبيق رائع لطلب مياة الشرب *2024-11-03, version 3.4.6* انصح به وبشدة لجودة المنتجات و قيمتها المناسبة مقارنة بالشركات الاخرى --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*