# NET-A-PORTER: Luxury Fashion — Shop women’s luxury fashion

> Online luxury fashion retailer for women's designer clothing, shoes, and accessories. (iPhone/iPad app by THE NET-A-PORTER GROUP LIMITED.)

- Source: https://appshunter.io/ios/app/net-a-porter-luxury-fashion/id318597939 (this page in markdown: same URL + `.md`)
- Developer: [THE NET-A-PORTER GROUP LIMITED](https://appshunter.io/developer/318597942)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.90/5 from 49,251 App Store ratings · 1,007 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 329 MB
- Languages: German (Germany), Arabic, American English, French (France), Italian, Japanese, Korean, Chinese (Simplified, China)
- Released: 2009-07-12
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/net-a-porter-luxury-fashion/id318597939/reviews.md

## What is NET?

THE BEST WAY TO SHOP WOMEN'S LUXURY CLOTHES, SHOES, BAGS, ACCESSORIES AND MORE.

The NET-A-PORTER app is the essential online style guide, offering the ultimate roundup of product and content. Download it now to:

ENJOY OUR EXPERT CURATION
- Shop clothes, bags, shoes, sneakers, beauty, gifts, fine jewellery & watches, accessories and much more.
- Discover the most coveted new collections from the world’s leading designer brands and discover the latest in designer style.
- Explore the latest launches first with new arrivals now dropping five days a week, from Monday to Friday.

STAY IN THE KNOW
- Enable push notifications to receive alerts about exclusive collaborations, sales and special promotions.
- Read and shop PORTER’s inspiring daily content for the latest in style, beauty and shopping.

SHOP WITH EASE
- Create and manage a wishlist to keep track of all your favourite pieces.
- View an automatically updated shopping bag and wishlist across all your devices.
- Browse our edits by category, designer, colour and size, from clothing and shoes to bags and accessories.
- Enjoy express shipping worldwide, plus same-day service to London and New York.
- Our multi-lingual Customer Care and Personal Shopping teams are available for assistance 24/7, 7 days a week.

SEEING STARS
Some of the designers available on the app include:
- Alaïa
- Balmain
- Bottega Veneta
- Chloé
- Christian Louboutin
- Gucci
- Isabel Marant
- Jacquemus
- Jimmy Choo
- Khaite
- Loewe
- Loro Piana
- McQueen
- Saint Laurent
- The Row
- Toteme
- Valentino Garavani
- Zimmermann

Exclusions apply: https://www.net-a-porter.com/content/help/brand-exclusions/
Terms and conditions: https://www.net-a-porter.com/content/help/terms-and-conditions/

## Key features

- Shop designer clothing, shoes, and accessories
- Discover new collections and latest launches
- Receive alerts for sales and promotions
- Create and manage wish lists
- Worldwide express shipping
- 24/7 multi-lingual customer support

## What do users think of NET?

Overall sentiment: positive

**Pros**

- 👍 Excellent service and fashion choices
- 🚀 Fast and efficient delivery
- 🎁 Beautiful packaging
- 👌 Reliable and trustworthy platform
- 🛒 Easy to navigate and shop
- 💯 Consistent high-quality experience

**Cons**

- 🐛 App crashes and freezes
- 🔍 Filtering and browsing issues
- 🤔 Unclear return policies
- 💰 Higher prices than competitors
- 🚫 Unreasonable rejections of returns

**Commonly reported bugs**

- Wishlist not working
- Notification-to-item mapping issues
- Inconsistent behavior when adding/removing items from cart
- Shipping address reset on every visit

**Most requested features**

- Add user reviews for products
- Improve filtering and sorting options
- Offer more sales and discounts
- Enhance mobile app stability and performance

## Recent user reviews (10 of 1,007)

All indexed reviews: https://appshunter.io/ios/app/net-a-porter-luxury-fashion/id318597939/reviews.md

### 1/5 — Where are the editorials?

*2026-08-19, version 2026.7.0*

Where are the editorials?

### 1/5 — Cs chat function is buggy it actually enrages me

*2026-08-13, version 2026.7.0*

Title

### 2/5 — Loses connection

*2026-08-05, version 2026.7.0*

I continue to lose connection while shopping

### 3/5 — Impossible to get help!

*2026-08-02, version 2026.7.0*

After several attempts at emailing all their published email addresses and getting “this inbox is too full” automatic replies and multiple ties to engage in their alleged 24/7 chat that keeps shutting off the conversation, I don’t know what to do to get help about a faulty item!

### 1/5 — Platinum Customer

*2026-07-30, version 2026.7.0*

App performance has deteriorated with regular crashing, inability to pay for items and frankly fear of a data/security breach.  The emails from personal shopper in addition to sale previews are relentless but once you try to search for the sale items the system crashes.  Despite payment links and app issues the company does not communicate regarding potential problems which in itself is a data, privacy and security concern.  It is against the law to not notify your customers of any breaches!

### 5/5 — Impossible to get help!

*2026-07-17, version 2026.6.0*

After several attempts at emailing all their published email addresses and getting “this inbox is too full” automatic replies and multiple ties to engage in their alleged 24/7 chat that keeps shutting off the conversation, I don’t know what to do to get help about a faulty item!

### 1/5 — Inutilisable au Québec

*2026-07-15, version 2026.6.0*

Utilisable dans tout le Canada sauf le Québec. J’ai perdu 30 minutes de mon temps pour rien acheter alors que je compter acheter chez vous plutôt qu’ailleurs. Vraiment dommage, bonne chance avec le reste du monde !

### 1/5 — Too overpowering

*2026-07-13, version 2026.6.0*

Thought I might buy something but discovered long delivery time! Deleted app but bombarded with messages can’t find a way to stop them!

### 1/5 — Worst costumer service ever

*2026-07-08, version 2026.6.0*

Absolutely disgraceful customer service. You accused me of damaging a dress without any credible evidence, refused my return, then refused to let a manager speak to me. The dress still had the security tag attached, making it impossible to even wear properly, yet you chose to blame me instead of investigating your own handling process. For a so-called luxury retailer, this level of customer service is shocking. Never trust them

### 1/5 — Worst costumer service ever. They dont accept your return and blame you that the item is damaged!!!

*2026-07-08, version 2026.6.0*

Worst costumer service ever. They dont accept your return and blame you that the item is damaged!!!!

## Frequently asked questions about NET

### What can I buy on the NET-A-PORTER app?

The app allows you to shop a wide range of women's luxury fashion items. This includes designer clothes, shoes, bags, beauty products, gifts, fine jewelry, watches, and other accessories from leading global brands.

### How often are new items added?

New arrivals are added frequently to keep you up-to-date with the latest trends. You can discover new collections and the latest launches, with new items dropping five days a week, from Monday to Friday.

### What are the shipping options?

The app offers express shipping worldwide. Additionally, same-day delivery services are available for select major cities like London, New York, and Hong Kong, ensuring you receive your purchases quickly.

### Is there customer support available?

Yes, comprehensive customer support is available 24/7, 7 days a week. You can reach out to their multi-lingual Customer Care and Personal Shopping teams for any assistance you may need.

### Can I save items I like?

Absolutely. You can create and manage a wish list within the app to keep track of all your favorite pieces. This wish list is automatically updated and accessible across all your devices.

## Version history (last 5 releases)

### 2026.8.0 — 2026-08-25

We have introduced support for the new liquid glass iOS design. We've also fixed some bugs and introduced some performance improvements.

### 2026.7.0 — 2026-07-21

Welcome to the latest version of our app!
We've fixed some bugs and introduced some performance improvements.

### 2026.6.0 — 2026-06-30

Welcome to the latest version of our app!
We've fixed some bugs and introduced some performance improvements.

### 2026.5.1 — 2026-05-18

Welcome to the latest version of our app!
We've fixed some bugs and introduced some performance improvements to make navigating our app smoother than ever before.
Download now and discover how effortless shopping can truly be!

### 2026.5.0 — 2026-05-14

Welcome to the latest version of our app!
We've fixed some bugs and introduced some performance improvements to make navigating our app smoother than ever before.
Download now and discover how effortless shopping can truly be!

## Apps similar to NET

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [FARFETCH - Shop Luxury Fashion](https://appshunter.io/ios/app/farfetch-shop-luxury-fashion/id906698760) | 4.9 (215,300) | Free | Shopping |
| [H&M](https://appshunter.io/ios/app/h-and-m/id834465911) | 4.8 (236,656) | Free | Shopping |
| [ShopThing: Shop Luxury Deals](https://appshunter.io/ios/app/shopthing-shop-luxury-deals/id1522774665) | 4.7 (3,035) | Free | Shopping |
| [MR PORTER: Shop men’s fashion](https://appshunter.io/ios/app/mr-porter-shop-mens-fashion/id481673241) | 4.9 (23,071) | Free | Shopping |
| [ASOS - Discover Fashion Online](https://appshunter.io/ios/app/asos-discover-fashion-online/id457876088) | 4.9 (523,837) | Free | Shopping |
| [Nasty Gal - Fashion & Clothing](https://appshunter.io/ios/app/nasty-gal-fashion-and-clothing/id651508224) | 4.8 (29,234) | Free | Shopping |

## More apps by THE NET-A-PORTER GROUP LIMITED

- [MR PORTER: Shop men’s fashion](https://appshunter.io/ios/app/mr-porter-shop-mens-fashion/id481673241)

All apps by THE NET-A-PORTER GROUP LIMITED: https://appshunter.io/developer/318597942

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*