# NetBenefits — user reviews > 519 indexed App Store user reviews of NetBenefits by Fidelity Investments, rated 4.60/5 from 28,750 ratings. - Source: https://appshunter.io/ios/app/netbenefits/id640179084/reviews - App overview in markdown: https://appshunter.io/ios/app/netbenefits/id640179084.md - Rating breakdown: 5★ 22,999 · 4★ 3,543 · 3★ 449 · 2★ 374 · 1★ 1,385 ## What do users think of NetBenefits? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient mobile access - 🔒 Secure document upload - 💡 Helpful retirement planning tools **Cons** - 🐛 Buggy and glitchy - 🕸️ Feels like a mobile website, not a true app - 🤔 Confusing navigation and user experience - ⏱️ Slow performance and long load times **Commonly reported bugs** - Face ID/Touch ID not working after updates - Inability to enter check amounts for rollover - Frequent crashes and system errors - Inconsistent behavior across iOS versions **Most requested features** - Improve mobile optimization and responsiveness - Integrate all website features directly into the app - Add more detailed account and investment tracking - Streamline document upload and rollover processes ## Newest reviews (10 of 519) ### 3/5 — Temporarily unavailable for 2 days *2026-08-18, version 4.35.1* When I log in after the 2FA request it has started showing me a green bar without any lettering. When I click on that I get a screen saying it is temporarily unavailable. But this has been happening for 2 days so I think it’s some new bug. ### 1/5 — This has to be a joke *2026-08-03, version 4.35.1* I’m convinced every time I log into this app I am being punked because this app is one of the worst accounts I’ve ever had the displeasure of dealing with. Nothing works correctly, you need to constantly be logging in and out of the app and being brought to a website browser in the app which makes things infinitely more confusing. There is no online help bot. Every day is this apps first day dealing with the general public. ### 1/5 — Not working *2026-08-01, version 4.35.1* Not sure why the app won’t let me make me it past to the withdrawal screen. It’s showing an error. Has been since the update yesterday. ### 1/5 — Bug in last update? *2026-08-01, version 4.35.1* After latest update it fails to access my account. ### 2/5 — Not helpful *2026-07-29, version 4.35.0* This app is not user-friendly. It gives you hardly any information and the information it does give you is not clear, especially as it pertains to an HSA account. I had to call in to find out that my funds were on hold. There was literally nothing on the app that said that it looked like I had thousands of dollars to spend on my medical and my card was being declined and I had to call to find that out. I appreciated my old health equity app so much more. ### 1/5 — Feature poor *2026-07-29, version 4.35.0* This app is extremely lacking in features. Most options in the app just end up opening a web browser, which is lazy development. The chat feature doesn’t even have the dignity to use an LLM to ignore your questions and prevent you from talking to a person. ### 1/5 — Can’t find my employer *2026-07-19, version 4.35.0* Start typing my employer name into the autocomplete field to register for new user. NEVER finds the employer name. Never times out. Nothing. ### 5/5 — Easy to navigate *2026-07-16, version 4.34.1* Easy to navigate, love how it breaks things down for me. ### 5/5 — Great App *2026-07-13, version 4.34.1* This is an excellent company and their app is very easy to use to do everything. I want even easier than going to the website on my computer. ### 5/5 — Easy to use *2026-07-13, version 4.34.1* I have never seen an easier to use 401 app. I have had others in the past and needed to call for assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login after update *2026-08-19, version 4.35.1* I logged on the webpage version, and can’t log onto the mobile version ever since. ### 1/5 — Won’t load *2026-08-16, version 4.35.1* App won’t load past the sign in. Gives a message about an error to try again later but won’t every work ### 1/5 — new app update *2026-08-10, version 4.35.1* cant update from app store ### 1/5 — Not opening *2026-08-07, version 4.35.1* Super cool. Just signed up because my company put Fidelity in control of my 401k and I can’t open the app. Just “signs me in” and gives me a black screen with a blank green bar. Neat ### 1/5 — Bring back the last version! *2026-08-07, version 4.33.0* Those without ios17 can’t use the app!! ### 1/5 — constant update *2026-08-06, version 4.35.1* The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying The constant update is so annoying ### 1/5 — Great until they quit supporting your phone *2026-08-06, version 4.33.0* Never had any problems with it until they quit supporting the app on older phones. I don’t have any issues whatsoever with my phone and absolutely hate getting a new phone. There is no reason it cannot be ran on ios lower than 17. My phone doesn’t even go that high. Just ridiculous on fidelity’s part. Let’s help teach the people about financial literacy except when it comes to this. Just asinine. ### 1/5 — Useless *2026-08-06, version 4.35.1* You’re forcing me to update this POS just to be able to use it to log into my desktop? ### 1/5 — Blind Mice *2026-08-06, version 4.35.1* For the past 2 weeks the app logins to a blank screen. It will not let me see anything from my account. ### 1/5 — Need to fix the bug *2026-08-04, version 4.35.1* The app is not letting me see any options for a withdrawal. The page loads up and sends me an error message. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-08-18, version 4.35.1* Very easy to navigate ### 5/5 — Works for me *2026-08-17, version 4.35.1* Had this at my old job and I miss it dearly. Now, I use Principal and it’s not nearly as user friendly or as pretty to be honest. NetBenefits does everything I need it to and the only thing better than this app is the desktop version. ### 5/5 — Great App! *2026-08-10, version 4.35.1* Solid 401k management app, easy to use and very informative. ### 5/5 — Love this app *2026-08-10, version 4.35.1* Can’t go wrong with with this app .the has a really nice layout of everything that makes it simple for everyone that’s what I like the most about the app 🔥 ### 5/5 — Awesome *2026-08-09, version 4.35.1* The app is very user-friendly. It’s very simple and gets the job done ### 5/5 — Best app for 401k & retirement *2026-08-08, version 4.35.1* I love the service. They are always willingly to help and understand your needs! I love them ### 5/5 — Is the real thing? *2026-08-07, version 4.35.1* Easy to operator in maneuver Great for checking what’s happening with my 401(k)? ### 5/5 — Intuitive, clear *2026-08-06, version 4.35.1* Easy to use and easy to understand ### 5/5 — Great app, simple to use *2026-07-25, version 4.35.0* I love how simple and user friendly it is. No extra fluff, just the necessary functions. ### 5/5 — Solid *2026-07-17, version 4.35.0* Does what I need it to do and does it well! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*