# NetClient CS — user reviews > 73 indexed App Store user reviews of NetClient CS by Thomson Reuters, rated 1.90/5 from 318 ratings. - Source: https://appshunter.io/ios/app/netclient-cs/id572952397/reviews - App overview in markdown: https://appshunter.io/ios/app/netclient-cs/id572952397.md - Rating breakdown: 5★ 45 · 4★ 18 · 3★ 12 · 2★ 27 · 1★ 216 ## What do users think of NetClient CS? Overall sentiment: negative **Pros** - ✅ Allows quick access to paystubs and tax documents - ✅ Web portal works reliably for some users - ✅ Functional when working properly - ✅ Convenient for on-the-go access to payroll information **Cons** - 🐛 Constant crashes and app failures - 🔐 Persistent login issues and authentication failures - 🔐 Requires excessive password resets - 🔐 Overly complex multi-factor authentication process - ❌ Poor user interface design and outdated appearance - ❌ Lack of detailed features (no charts, graphs, or breakdowns) - ❌ Extremely poor customer support and unresponsive help - ❌ Limited functionality (only view profile and W-2 info) - ❌ Slow app performance and loading times - ❌ Incompatible with Apple devices (as of 2021) - ❌ Non-intuitive account recovery system - ⚠️ Security concerns with account data exposure **Commonly reported bugs** - App crashes on startup and during normal use - Login loop - credentials accepted but user returned to login screen - Login failed errors despite correct credentials - Two-factor authentication codes not received - Password reset emails not delivered - Face ID authentication failures - App won't open after sign-in attempts - Incompatibility with Apple iOS devices - Error loading content messages with no resolution - Account lockout after multiple login attempts - App crashes when accessing file folder or documents - Temporary passwords not accepted during reset process - ReCaptcha verification loops - Session disconnection and forced logouts **Most requested features** - Push notifications when paystubs are available - Improved user interface with modern design - Detailed charts and graphs for financial data - Item breakdowns and detailed expense information - Dark mode option - Better account recovery system - Employee version with additional program access - Wireless printer support - Remove unnecessary password expiration requirements - Device recognition to reduce authentication prompts ## Newest reviews (18 of 73) ### 1/5 — Netclient CS ZERO stars *2024-01-29, version 2.0* Terrible app. Doesn’t ever load. Waste of space. ### 1/5 — Frequent login issues *2024-01-26* Every time there is a update. I cant login. When I request a email password reset I don't receive the email. I have emailed support the y send me a unlock account email. It all just starts over I never receive the email to reset my account. Its just one big circle. I have emailed them serval times and still no response. Horrible tech support ### 1/5 — Nonfunctional *2024-01-09, version 2.0* Not been able to access in over a month. No reply effort from them when I send them an email. ### 1/5 — App dont work *2024-01-05, version 2.0* Cant access my account only option is to edit my account i dont need that i need my money i worked for ### 1/5 — App fails all the time *2023-09-26, version 1.4.5* Click on the file folder… app fails. Good for nothing. ### 1/5 — Cannot login *2023-06-21, version 1.4.5* Cannot even login to my account to view my pay stubs unless I enter a code sent to my sent to me first through a separate “authenticator” app which I do have but the code never comes??? Makes no sense. ### 1/5 — ReCaptcha every time rediculous *2023-06-02* Other banking apps have things together! you should be able to login and have the system recognize the device is one you have logged in from before. Painful for all my employees! Especially when time to change password! Horrible user experience for password reset. I tell all employees to use web version when resetting pass because it’s so bad. Please fix!!! ### 1/5 — Horrible app *2023-02-20, version 1.4.5* So difficult to just get into or set up an account then you can’t find out how to insert documents. So many “errors” it’s taken years off my life! I still have zero documents in it. How can it be so hard? ### 1/5 — Worst app ever! *2023-01-17, version 1.4.5* Slowest to load constantly erroring out this is the biggest piece of junk I have ever used! I’m so glad I quit the job that’s cheap enough to use such a hunk of junk! ### 1/5 — Not user friendly at all *2023-01-17, version 1.4.5* Very slow, hard to sign up for, took about a dozen tries, remembers old log ins and passwords, won’t allow re-use, doesn’t respond to automatic filling of log in info and sends more error messages than I’ve ever seen with any other program! All of this and I haven’t begun actually using it. It seems they could have done a much better job of designing this program. I already hate it but I must use it for my accountant. ### 1/5 — Terrible app *2023-01-05, version 1.4.5* Always makes you verify your identity each and every time. Frequently does not work and is a super frustrating app. Glad I quit the job that uses this company because I’ll never have to use this app anymore. ### 1/5 — Not user friendly at all *2022-12-20, version 1.4.5* When I registered I never got any confirmation email and my username was not what I put in. There is no way to request your username so I had to try 50 different ways of doing my username before guessing what the system had changed it to. There is no way to change my username and there is no way to change my security questions even though it tells me i need to add security question info. There is no flow to how the app works and most of it doesn’t work correctly. ### 1/5 — Useless app *2022-08-30* Spent about 30 minutes going back and forth trying to log in with the stupid password resets, once I finally was able to log in, I couldn’t do anything in the app, no w2 information, no paystubs, all I could do was look at my profile to reset my password again or conveniently rate the app, so that’s why I’m here. My old job used this app and now my new job is asking for paystubs which I can’t even get now. Reading the rest of the reviews, I’m honestly shocked this app has any good reviews at all. ### 1/5 — Can't log in *2022-06-20, version 1.4.5* How do you expect me to recommend this app to clients if I can't get into my own account? ### 1/5 — NetClient CS for employer W2 and paycheck stubs *2022-02-02* I cannot do anything on that app besides look at my profile and what W2s my old job posted. I am at a new job and I have to use the same account and app for this jobs paychecks and W2s. I can’t find any where that shows you how to fix this problem. There’s no customer service number and no other way to find help except for the generated help questions. This app is old and definitely could use a few updates and fixes! 1 star until I get my issue resolved. ### 1/5 — GARBAGE!!!!!!!! *2022-02-01, version 1.4.5* This app is GARBAGE!!!!!!!!!!!! ### 1/5 — Login never works *2022-01-27* Read the other reviews. This is the worst app I have ever downloaded. It was already nearly impossible to get my paystubs and tax documents, but with the latest update you now have a 5 part verification that includes downloading an additional app and having to use a second device. Any company that uses this app HATES their employees. ### 1/5 — So frustrating!! *2022-01-20, version 1.4.5* Constantly getting kicked out of app and having to get on the computer to look at my check stubs! ## Most critical reviews (10 lowest-rated) ### 1/5 — Pass on this one *2025-12-07* I have become a fan of the Accounting CS software, but Thomson Reuters has dropped the ball on this app. It is rudimentary at best, no details, no item breakdowns, charts or graphs. The app is dull gray that makes it hard to read, too. Rather than offering this to my employees, I will continue with hard copy paystubs and texting digital copies. ### 1/5 — Crashes *2025-08-08, version 2.2* It once worked, it now just crashes over and over and over when attempting to sign in. There’s a bug that needs to be fixed. ### 1/5 — App crashed constantly *2025-07-27* This app crashes constantly. It used to be intermittently but now it crashes and closes without opening 100% of the time. I’m unable to use a single feature. I need it to see paystubs for my employment but haven’t been able to see one for months. If you’re an employer considering this app, choose another. Nothing but problems here ### 1/5 — please update *2025-07-23, version 2.2* keeps crashing ### 1/5 — Can never log in *2025-05-02, version 2.1* Great system under Citrix. Never had log in issues, now securenetlinksolutions always tell me that the app is already open. So hair pulling! ### 1/5 — Unusable- PLEASE FIX THIS HORRIBLE APP!!!!! *2025-04-07, version 2.1* Everytime you log in, it’s like it never registers it and takes you back to the log in screen. It’s a never ending loop, and I’m getting nowhere with it. I’m shocked at how glaringly incompetent it is. ### 1/5 — App won’t open. *2025-01-27, version 2.1* I’ve tried signing in for days now. Confirmed my email, got a code. It won’t open the app, nothing works. ### 1/5 — Useless app *2024-12-26* Can’t view paystubs. Can only look at your profile and edit W-2 info. Cannot get any information you actually need or want out of the app. Needs a lot of work to be something that’s convenient and easy to use. I’d much rather get a paper paystubs or emailed version that I can actually see. ### 1/5 — Broken Again!!! *2024-12-18, version 2.1* Consistently broken! Website login works fine on desktop. Try here on app and get message unable to login. I was using TR account with OTP code. It then tried to do Face ID and then proceeds to fail. This used to work. ### 1/5 — The worst paystub app *2024-12-18* I have used quite a few paystub apps and this is hands down the absolute worst. Every two weeks it is a different issue and getting any help is practically impossible. The company that uses it says that they have no access to help and when you can get ahold of somebody with Thomas, they are less than helpful. ## Most praised reviews (10 highest-rated) ### 5/5 — JEP *2021-10-07* Used product extensively with little to no issues. Does what it supposed to do and that’s to get me out of the office. Thanks ### 5/5 — Really not Bad *2021-09-15* I’ve used this app for quite a while now and haven’t had any trouble with it. No issues with the login or resetting my password, and everything in-app seems to be running smoothly. Almost sounds like a completely different app when I’m reading the one-star reviews, but. Oh well. Good app and it works great. ### 5/5 — Love this app *2018-11-21* I love the fact that I get to see my paycheck stubs I can save them and email them to anybody who needs them this is a great app ### 5/5 — For Business on The Go!!!!! *2015-12-16, version 1.1.3* Absolutely easy to use and designed for the novice business person on the GO!!! My accountant is great and always looks out for my Best interest! I am the bad person who needs to be put on a short leash!! ### 4/5 — Push Notifications *2020-07-09* It would be a nice feature to add a push notification of when your pay stub is available to view. ### 4/5 — Check stubs *2019-02-12, version 1.3.2* I love it! ### 4/5 — Simple and Functional *2014-02-08, version 1.1.1* This app allows me to quickly and easily check on tax and payroll information anytime, anywhere. Great for when I have a few minutes of down time during busy days on-the-go. ### 3/5 — Locked out *2016-08-19, version 1.1.3* If you forget your login, idk how to access your account. You have to have it and your email. There are no other routes that I know of and no numbers for support. **(Update)** unfortunately I don't have the number anymore but after hours of searching on the internet I found a number. They then where able to help me reset my login and password. This app really need a better account recovery system! ### 2/5 — Signing in *2024-11-05* Its not bad for an app to sign out but when this app does the whole thing doesn't allow face id it makes you type the password every time it's annoying ### 2/5 — Welder73 *2022-04-27, version 1.4.5* Every time I try to log in I have to get a new password --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*