# Neteller - Money Transfer — user reviews > 231 indexed App Store user reviews of Neteller by Skrill Ltd., rated 4.30/5 from 748 ratings. - Source: https://appshunter.io/ios/app/neteller-money-transfer/id1095647938/reviews - App overview in markdown: https://appshunter.io/ios/app/neteller-money-transfer/id1095647938.md - Rating breakdown: 5★ 578 · 4★ 43 · 3★ 17 · 2★ 20 · 1★ 90 ## What do users think of Neteller? Overall sentiment: negative **Pros** - 👍 Reliable and secure - 🚀 Fast money transfers - 💡 Useful features like managing multiple currencies and earning loyalty points **Cons** - 🐛 Account restrictions and verification issues - 💰 High fees and charges - 🔒 Lack of transparency and poor customer support - 🤖 Ineffective chatbot and non-responsive email support **Commonly reported bugs** - App crashes and login issues - Inconsistent functionality across web and mobile platforms - Restricted account access and inability to withdraw funds **Most requested features** - Add local banking/SWIFT deposit options - Improve user verification process - Provide better customer support channels - Reduce withdrawal and inactivity fees ## Newest reviews (12 of 231) ### 1/5 — A déconseiller *2026-01-30* Ils restreint des comptes sans consentement et la procédure prend 2 semaines voir un mois **Developer response:** Nous aimerions en savoir plus sur votre expérience. Pour obtenir de l'aide, notre équipe du service client peut vous assister directement à l'adresse https://www.neteller.com/en/support/ ### 1/5 — Attention des voleur *2026-01-20* Ne télécharger pas ne faite rien avec eux il y’a pas de service client et prenne votre argent sans raison vraiment oublier c’est escroc **Developer response:** Nous aimerions en savoir plus sur les problèmes que vous avez rencontrés. Veuillez envoyer tous les détails à notre équipe du service client à l'adresse https://www.neteller.com/en/support/ ### 1/5 — Please do not use this app *2026-01-19* I had a transaction sent to me then suddenly my account got restricted i had said anything you need i can provide and suddenly my account got disabled and i cant access it anymore They i had emailed them and they said that after reviewing they arent refunding my money for some reason so they practically just stole from me **Developer response:** Thank you for bringing this to our attention. To best address your concern, please connect with our customer care team at https://www.neteller.com/en/support/ ### 1/5 — Please do not use this app *2026-01-12, version 3.175.1* I had a transaction sent to me then suddenly my account got restricted i had said anything you need i can provide and suddenly my account got disabled and i cant access it anymore ### 1/5 — Beware *2026-01-06, version 3.175.1* this app is scam! ### 1/5 — I got scammed on here *2025-12-21* I made an account ending up getting scammed reached out to the customer service and I was put on hold for several hours, just for them to tell me to verify my ID, after getting scammed I did not feel comfortable putting my information on the app. ### 1/5 — Withdrawals pending over 1 weeks with no updates *2025-11-29* It’s been frustrating for waiting the support team help me sort out my pending withdrawal, I kept messaging customer support, kept me waiting waiting waiting.. ### 2/5 — One payment method *2025-11-27, version 3.174.0* The app is good, but the only problem is the lack of several payment methods, I believe if there are other payment methods available for Nigerians, such as bank transfer, Opay payment, and other local bank payment methods the app will be number 1 and way better than the money wise app. Please add this feature. ### 1/5 — DO NOT DOWNLOAD THIS APP *2025-11-26, version 3.174.0* It's full of scammers, their help centre is also a scam as there's no one to call or contact when in need ### 1/5 — Disappointed *2025-11-23* I was using this app and had few transactions go smoothly. But soon as I deposited a higher sum the account was locked without any warning. Could not get any help and could not get back my money. Total scam. Quick to take my money but no way to get it back. **Developer response:** Thank you for your feedback. Kindly reach out with details so we can address this. https://www.neteller.com/en/support/ ### 1/5 — Scamming app *2025-10-23, version 3.171.0* Ahhh of course this app is used to scam people and when you flag it up and report it straight away there is no customer service I’ve been a sitting duck waiting on Simone to reply back to me but no one. DO NOT USE THIS APP ITS ALL A SCAM !!!!! ### 1/5 — Terrible scheme to charge extra *2025-10-07* I credit my account to buy crypto but they keep telling me to credit my account but still couldn’t buy the crypto with more than enough in my account with outrageous transaction fee! Only for me to send my money back to my card I got only half the amount with extra transaction charge. Bottom line I paid for a waste of time because I still never got to purchase the crypto. -5 star ## Most critical reviews (10 lowest-rated) ### 1/5 — BEWARE!! *2026-08-24* Do not use this app sent money to user no lost concert ticket plus $300 stay away **Developer response:** We’d like to learn more about your experience. Please send all of the details to our team at: https://www.neteller.com/en/support/ ### 1/5 — Just use another bank or similar to neteller *2026-06-16* Horrible experience using neteller, there is no Customer service apart from a stupid chat that doesn’t answer your questions! Very, very hard to navigate to find an answer! And in the end if you have problems with your transactions and you need to charge back, forget about it just assume you’ve lost your money cause they don’t give a F to customers they just want your money. **Developer response:** We appreciate you for letting us know about your experience. If you could send us all the details, we’d love to follow up with you. https://www.neteller.com/en/support/ ### 1/5 — Stole my 80,000 and permanently closed my account without warning! 🤬💔 *2026-06-04, version 3.185.0* I am writing this to warn absolutely everyone to stay far away from Neteller. They are nothing but scammers who prey on hard-working people. My account was created back in 2023. I had some issues with their broken verification system, but instead of helping me resolve it, they suddenly locked me out completely. I opened my app only to see a red banner saying "Your account was permanently closed." The worst part? They did this while holding 80,000 of my hard-earned money inside the account! It is incredibly sad, frustrating, and unfair. They have completely cut off my access to my own funds, and getting a hold of their customer support when you are locked out is a complete nightmare. Do not trust this platform with a single dime of your money. They will wait until you have a significant balance, lock you out under the guise of "verification issues," and permanently close your account so you can't access your funds. Neteller, give me back my hard-earned money! To everyone else reading this: protect your money and use a platform that actually respects its customers. ### 1/5 — Worst Digital banking *2026-06-02, version 3.185.0* This is the worst digital bank, i’ve ever come across. Honestly feels like a joke how they operate. No communication from they at all unless they want to respond. I have sent several support cases. They don’t respond. Please do not use this bank. ### 1/5 — No good *2026-05-08, version 3.184.0* I wanted to transfer funds to a crypto wallet , and it was pending for 5 days then the money came back in my account and they have now restricted my account wanting me to validate again which they now keep denieing my id, so i cant even send or do anything with my money now ### 1/5 — High fees. No customer support *2026-05-05, version 3.183.0* Poor customer service. ### 1/5 — Depositing funds is quick and easy, but withdrawing them is a completely different story. *2026-04-14* After requesting a withdrawal 6 days ago I was asked to provide additional documentation that should have already been verified during onboarding. While I understand AML requirements, the process feels unnecessarily complicated and poorly handled. The app shows the transfer as completed, yet it has been over a week and I still haven’t received my funds. There’s also a lack of clear communication or timeline for resolution. Overall, a very frustrating experience. Accessing your own money shouldn’t be this difficult. **Developer response:** We appreciate you for letting us know about your experience. If you could send us all the details, we’d love to follow up with you. https://www.neteller.com/en/support/ ### 1/5 — Service client nul *2026-04-01* Impossible de parler au service client **Developer response:** Vos commentaires comptent pour nous, et nous aimerions en savoir plus sur votre expérience. Veuillez nous contacter via le lien ci-dessous afin que nous puissions vous répondre directement. https://www.neteller.com/en/support/ ### 1/5 — Scam *2026-03-08, version 3.177.1* Wont let me withdraw ### 1/5 — Can’t contact and can’t spend *2026-02-15* Worst company to deal with to get your money. They jump around every question and make everything to hard. Never again **Developer response:** We’d like to hear more about your experience. Could you please send our team the details of your feedback so that we can improve? https://www.neteller.com/en/support/ ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-05-29, version 3.185.0* Excellent ### 5/5 — Tomson *2026-05-24, version 3.185.0* Amazing ### 5/5 — Perfect *2026-01-10* Really good ! **Developer response:** We're glad to hear you’re enjoying NETELLER! Thanks for taking the time to share your feedback. ### 5/5 — ... *2026-01-09, version 3.175.1* ... ### 5/5 — Awsome service *2026-01-06, version 3.175.1* Quick and time saving ### 5/5 — Very good *2025-12-31, version 3.175.1* Everyone download its a must ### 5/5 — good app *2025-12-27, version 3.175.1* good app ### 5/5 — NETELLER *2025-12-17* Très facile à utiliser ! ### 5/5 — NETELLER *2025-07-21, version 3.164.0* NETELLER account verification was instant and so was my e transfer of funds to my bank.by far the best e wallet I’ve used since I opted out of PayPal for security reasons. Only downside is Canadians can’t use this wallet for gambling purposes but I still have other uses for the app ### 5/5 — secured *2025-02-28, version 3.154.0* love thie app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*