# NETGEAR Genie — user reviews > 288 indexed App Store user reviews of NETGEAR Genie by NETGEAR, Inc., rated 4.32/5 from 7,920 ratings. - Source: https://appshunter.io/ios/app/netgear-genie/id498133627/reviews - App overview in markdown: https://appshunter.io/ios/app/netgear-genie/id498133627.md - Rating breakdown: 5★ 5,048 · 4★ 1,788 · 3★ 284 · 2★ 157 · 1★ 643 ## What do users think of NETGEAR Genie? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient router management - 💡 Helpful parental controls - 🔒 Secure network monitoring **Cons** - 🐛 Frequent login issues - 🐛 Unreliable network map - 🐛 Inconsistent app performance - 💡 Lacking advanced configuration options **Commonly reported bugs** - Cannot login after firmware update - Network map fails to load devices - Parental controls randomly stop working - Remote access functionality is broken **Most requested features** - Add option to change admin username - Improve parental control flexibility - Integrate remote access and scheduling features - Provide more detailed network analytics ## Newest reviews (19 of 288) ### 3/5 — Bonjour *2025-01-17* Bonjour? 127.0.0.1 ### 2/5 — Really needs a WPS button *2023-12-12, version 3.1.78* The only reason I downloaded this app was so I could do WPS from my phone instead of physically using the router button. This is possible to do on the local router webpage 192.168.1.1, but not on this app for some reason. ### 3/5 — Local Network Map *2023-11-24, version 3.1.78* Loading the local network map is a hit or miss. ### 4/5 — Portrait Mode Only - unusable on tablets *2023-07-14, version 3.1.78* This comes up sideways and there’s no changing it. If you use a tablet with a keyboard, this app is absolutely unusable. ### 2/5 — doesn’t work most of the time *2023-07-07, version 3.1.78* . ### 2/5 — Password requirements *2023-06-29, version 3.1.78* Please change password requirements or fix the password issue. I tried 10 different password and none of them accepted ### 1/5 — Why is this still here *2023-06-26, version 3.1.78* Netgear ended support for this app. Why is this app still on the App Store? It won’t work with any current routers. Don’t installed us. ### 2/5 — Love the router, hate the app *2023-03-19, version 3.1.78* Don’t waste your time trying to set up remote access. And be ready to spend most of the time changing passwords. ### 1/5 — Useless *2023-03-04, version 3.1.78* Over half of the features in this app are “Not available on this router” when I access this app. The app is just taking up space and is useless. ### 1/5 — Can’t login to router *2023-02-14, version 3.1.78* Neither Genie nor Nighthawk can login to my router. ### 1/5 — Doesn’t work *2022-11-27, version 3.1.78* The app just does nothing. Just asks for password, connects, goes to the next page then circles back to the login page. Useless app. Don’t waste your time. ### 1/5 — Pitiful *2022-11-10, version 3.1.78* To manage the parental controls it takes you out of the app to your browser to their web page, they should be embarrassed how crude unintuitive and pathetic this is ### 1/5 — Terrible UI *2022-11-06, version 3.1.78* Followed the instructions , connected my extender to my network via ethernet, connected to my wifi on my phone, reopened the app and clicked “next”, and it just takes you back to the sign in page. So annoying ### 1/5 — Outdated *2022-10-11, version 3.1.78* It's been three years since an update? SHAME on you!! ### 1/5 — Not impressed *2022-09-14, version 3.1.78* This “genie” needs to go back in its bottle & thrown on the ocean. I cannot even get past the login screen. After typing my password & hitting next it goes right back to the previous screen. I reset my password (even though I knew it was correct) & it still will not proceed. Thank God I didn’t have to pay for this. ### 1/5 — App is no longer able to connect to Model C6300 AC1750 *2022-09-02, version 3.1.78* Come on Netgear…after going through the community online and what appear to be a loop of download this/try this and still the same “no solution” Customers with model C6300 AC1750 (and others I’m sure) this application is not connecting to the router. Online kept seeing download Nighthawk but come to find out Nighthawk doesn’t support our model. So we’re told to try a new app that doesn’t support our devices. Myself I’m on the network hardwired and wifi yet this App still says I need to connect to the network. Also routerlogin.net/.com…etc only routes me to MyNetgearAccount and not my specific router to check speed, connections, or even change my admin password. Again I’m connected wifi on my phone, ipad and my personal MAC laptop. I’m hardwired via my work PC laptop and still not able to access my C6300 AC1750 modem router via that app as I was able to 6 months ago. ### 4/5 — Great app at times *2022-08-15, version 3.1.78* The app is great you can see every device n lock them but it sometimes unlocks the locked devices needs to be fixed and also they should put this for gaming modem routers be superb other than that I used to love it now with updates I like it went on a huge update diff please fix ### 1/5 — Do you really need access to my Apple Music and contacts to connect to router? *2022-07-16, version 3.1.78* Installed the app then attempted to use wouldn’t connect and interface isn’t very user friendly. Also I don’t see how accessing my music, pics and contacts/messages list would have anything to do with connecting to a router…. Seems like there might be more nefarious intent behind the scenes. ### 1/5 — Avoid this headache *2022-05-26, version 3.1.78* Terrible company. Worse products. In the bin, get something reputable. ## Most critical reviews (10 lowest-rated) ### 1/5 — App has been silently disabled *2025-11-24, version 3.1.78* Netgear tells you to install the new Nighthawk app despite it not supporting older routers. They have silently disabled this app and present this as a login error when trying to use it. ### 1/5 — Horrible customer service *2025-07-14, version 3.1.78* Bad app and much worse customer service. Would give 0 stars if that was an option. Stay away! ### 1/5 — stopped working *2025-04-14, version 3.1.78* stopped connecting to netgear router useless product making old routers unsupported forcing people to buy new, even though so many people have the old ones ### 1/5 — Doesn’t switch to.landscape mode. *2024-11-24, version 3.1.78* Doesn’t switch to.landscape mode. ### 1/5 — USELESS! *2024-03-21, version 3.1.78* Completely useless…does not work. 40 minutes of my life wasted on this garbage. ### 1/5 — Doesnt work *2023-11-02, version 3.1.78* This apps a scam dont even download it at all ### 1/5 — Can’t sign in *2023-09-13, version 3.1.78* Had the green version on my computer and it got deleted. This version doesn’t allow me to log in. I refuse to use nighthawk because it forces you to download there money maker subscription. Asus has free security. See ya netgear. Update app so it can find my router. It doesn’t show my router, even though my phone is connected to it. ### 1/5 — Worst *2023-09-12, version 3.1.78* This app has to be the worse it’s slow at loading , and it’s disconnects , takes forever too connect a device this app needs some work ### 1/5 — Garbage *2023-08-24, version 3.1.78* Garbage app wouldn’t even let me create an account! Garbage 3.0 is a better name for this app. ### 1/5 — Connection *2023-07-25, version 3.1.78* The app keeps telling me to make sure my router is connected to wifi when I'm using the app on my home wifi. ## Most praised reviews (10 highest-rated) ### 5/5 — Did what I needed! *2024-05-24, version 3.1.78* I just installed this app to manage an older Netgear model WNDR3400v3. I was able to login (when I found the password that I had changed it to, from “password”) and remove the guest access from both speed levels. Worked great! Do not really need anything else since it is just me and I am not into gaming. 😁 ### 5/5 — 10/10 *2022-03-21, version 3.1.78* Love the app and settings are awesome ### 5/5 — i hate phkien COX cable forcing rental modems *2021-10-19, version 3.1.78* i got this old ac1750 at a thrift store and cox got as screwing up my wifi. i’m”if u have ur own modem or don’t get tech support but if u rent from us u do” poss on the hem neat gear genie helps me tell COX to kiss off ### 5/5 — Remove user change password *2021-09-29, version 3.1.78* The only problem I have is that I cannot change password with the app or remove users forever ### 5/5 — Nighthawk security *2021-08-04, version 3.1.78* They have you secured on six star security ### 5/5 — Splendid App! *2021-07-07, version 3.1.78* I have been using a Net Gear router from the very beginning of my using wifi. In my opinion , it is kind of good that user can have some controls over this device such as changing name & password in an easy way. I am not sure I found the option 'administration' through which people can update the device's firmware as it's possible in the PC or laptop, so if not, it would be way better app for users. ### 5/5 — Netgear *2021-07-04, version 3.1.78* I love it ### 5/5 — Great! *2021-06-02, version 3.1.78* Now stop trying to get me to switch to the new app with less features 😂 ### 5/5 — Cool app *2021-01-14, version 3.1.78* Great app for controlling WiFi router but need option to turn Wireless on and off on NETGEAR router ### 5/5 — Great *2020-10-12, version 3.1.78* This is a great app, but maybe next time, it could make this animation and all that better. But I do highly recommend this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*