# NETGEAR Insight — user reviews > 156 indexed App Store user reviews of NETGEAR Insight by NETGEAR, rated 4.30/5 from 4,557 ratings. - Source: https://appshunter.io/ios/app/netgear-insight/id1186392308/reviews - App overview in markdown: https://appshunter.io/ios/app/netgear-insight/id1186392308.md - Rating breakdown: 5★ 3,306 · 4★ 411 · 3★ 187 · 2★ 124 · 1★ 529 ## What do users think of NETGEAR Insight? Overall sentiment: negative **Pros** - 🚀 Easy setup - 👍 Intuitive user interface - 💡 Powerful network management features - 🚀 Reliable performance **Cons** - 🐛 Frequent crashes and bugs - 🔒 Security concerns - 👎 Difficult to navigate - 💰 Expensive subscription model - 🔍 Limited device compatibility **Commonly reported bugs** - Inability to register devices - Inconsistent login and authentication process - Unreliable firmware updates - Disconnection issues with access points **Most requested features** - Landscape mode support for tablets - Improved error handling and troubleshooting - Ability to manage all Netgear devices - Seamless integration with existing network settings ## Newest reviews (19 of 156) ### 4/5 — List client Not showing *2026-05-11, version 10.0.0* CONNECTED DEVICES NOT SHOWING IN LIST AFTER UPDATE ### 3/5 — No client with this update *2026-05-01, version 10.0.0* With this update, clients cannot be seen on the network ### 1/5 — App login is broken *2025-10-25, version 7.7.5* App logs out even with FaceID credentials. Lost the push notification capabilities because of this. App functionality very limited to what you can do to manage devices. Is anybody home maintaining this? ### 1/5 — Error from the start *2025-10-11* The beginning of this app is also the end of the story. The app constantly logs you out and when you try and log back in, gives you an error even if you’re using saved Face ID. Remote firmware upgrades are extremely prone to failure and leave the access points unable to reboot without being physically present to do a hard reboot of your entire Wi-Fi network. Beware “new and improved“ upgrades as they can trash your hardware. I’ve had to get RMA’s on hardware items under the warranty because of failure. Next generation I’ll look to see about replacing all of my netgear access points, router, POEs, and switches to something more reliable. ### 1/5 — Difficult *2025-09-19, version 7.7.5* Lots of blind alleys, not easy to navigate. ### 1/5 — Netgear broke this app to garbage *2025-07-21, version 7.7.5* This app use be awesome and super helpful and useful. It’s now just useless garbage junk. 18 months ago Netgear did some updates and this app no longer communicated with Netgear smart switches. No matter what device I install this app on, this app can’t even find its own Netgear smart switches. How could this app be this bad for this long? Does Netgear have a software team? I’m done with Netgear ### 1/5 — Subscribe *2025-06-24, version 7.7.5* Not quite sure what the app is talking about where I need to have a Subscription? Don’t see it listed anywhere to purchase through Apple. Wasn’t something like this an issue with Fortnight? ### 1/5 — Doesn’t let me signup *2025-06-07, version 7.7.4* I tried making an account on the app and it keeps saying that my password is weak. I put a 20 long password with cap letters and numbers and every symbol that’s allowed and still says it’s weak ### 1/5 — How do you get your app to take a password? *2025-04-25, version 7.7.4* I’m just stressed out by this one. I have been doing this for a long time and have never not been able to register 🤷 ### 1/5 — Infuriating *2025-04-25, version 7.7.4* What have you guys done??? Where is the web page on startup? Needing an app is garbage. This is beyond frustrating. ### 1/5 — Does not work on iMac 24-inch, M1, 2024 *2025-02-13, version 7.6.3* Message about "this device is compromised". ### 1/5 — Pain in the butt *2025-02-11, version 7.6.3* Wish it worked better ### 2/5 — Account Problems *2025-02-09, version 7.6.3* I had to reset my whole account and router to get my orbi to not keep giving me a login error when I logged in. ### 3/5 — Should be free for home use *2025-02-02, version 7.6.3* This product should be included for free with home use. Otherwise would be a 5 star ### 1/5 — Poor exeperience *2025-01-31, version 7.6.3* The traffic appears incorrect/incomplete, authentication is inconsistent and the UI is inferior to competing products. Poor considering we pay extra for Insight. ### 2/5 — Not accurate *2025-01-27, version 7.6.3* This latest version reports 0/1 satellites connected on my SXR80 with latest firmware. But the SXS80 is connected. The satellite homepage shows its healthy and devices are connected to it. The router homepage shows it’s connected and I have no issues on my network. It’s only Insight that thinks there’s a problem! ### 1/5 — App is unusable *2024-11-23, version 7.4.4* Need I say more? ### 1/5 — Useless upsell app? *2024-11-09, version 7.4.4* After forcing me to make an account (which it made very hard because of password requirements and no 1P integration) it auto-enrolls me in some premium service that I don’t see the use of? All I wanted is to register my switch. I don’t know what this app does as I just deleted my account again. ### 3/5 — Poor Documentation/Instructions *2024-10-22, version 7.4.4* Instructions asked me to remove a device, but there were no instructions how to remove a device had to figure it out myself. ## Most critical reviews (10 lowest-rated) ### 1/5 — Netgear should be embarrassed about how bad this application is *2026-05-30* This app is an embarrassment to network engineering. It does not work at all. It can’t even find devices made by Netgear. If it finds the devices, it will list them, however it can’t communicate with them. ### 1/5 — Terrible *2026-05-26, version 10.0.0* I’ve had the app for quite a few years and been through quite a few changes and it’s never been great but now I can’t even update firmware - down to poor design and inadequate testing. I regret investing in netgear products. ### 1/5 — Downgrade *2026-05-23, version 10.0.0* Stay away from Netgear managed services. The last so called update has completely broken the managed services. No MESH management and the Health section is unusable. They still charge for this poor service which has clearly been deployed without any testing. I have canceled my subscription and switching to UniFi. ### 1/5 — New update to version 10 has broken this app *2026-04-28, version 10.0.0* I’ve been using this app for about 5 years to monitor my insight devices. It’s always been lacking certain functionality only available in the browser version, but since the complete overhaul (look and feel change) to version ‘10’ many features just aren’t working, and nothing seems to have improved or been added. Not sure what this update was supposed to achieve, but Netgear should be ashamed to release an application in this state. If you want a beta tester just let me know, you certainly need one. ### 1/5 — V10 no clients *2026-04-27, version 10.0.0* Since I got the v10.0.0 update I can no longer see any clients in the app. This essentially makes the app useless since I cannot confirm what clients are connected to which network/vlan. I hope this issue is fixed asap, I have tried deleting and reinstalling the app but no luck. ### 1/5 — 10.0.0 update not showing MESH network *2026-04-18, version 10.0.0* MESH is there and shows up on web page portal but DOES NOT show up on iPhone app 10.0.0 update. It did show up in app before update. ### 1/5 — Amazingly Bad *2025-12-11, version 7.7.5* This application is amazingly bad, like waiting at the DMV bad. Trying to configure a couple of simple access points, is like pulling teeth with gov level bureaucracy. ### 1/5 — Error every start need to log out *2025-10-27, version 7.7.5* Recently every time you use the all it gives “an error has occurred” and you can only log out, log back in but shortly later you need to repeat the process. Tried uninstalling and reinstalling no luck. Current version (7.7) is broken. ### 1/5 — App login error *2025-10-27, version 7.7.5* I’ve been using this app for years and it has worked very well. For the past couple of months, it keeps logging me out and I’m unable to log back in automatically unless I type in the password. It is annoying to keep having to type the password. Please fix this. ### 1/5 — Confused? Join the club *2025-10-27* I have experience with networking hardware and software have been using the Orbi for a while. I find it one of the least intuitive platforms I have ever used ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2024-12-29, version 7.6.2* Excellent app ### 5/5 — Netgear Insight App *2024-03-28, version 7.2.3* Setting up and maintaining a network with multiple access points and SSID’s is a breeze with the insight app! ### 5/5 — Incredible user interface! *2024-02-28, version 7.2.3* For IT Admin by IT Admin and just enough permissions to learn as you go. Although I still finding new features that are useful and easy. ### 5/5 — Netgear access point *2022-02-26, version 6.5.16* I setup a netgear AX 600 outside under an overhang to protect from rain and the signal works great outside. I love the easy setup with the insight app ### 5/5 — Great App *2022-02-23* I think people whining about this app are a bit unfair. I have been in IT for nearly 30 years. I have been using the app for a few weeks and have just recently purchased the Pro subscription. I have to say it is really good. No complaints. My complaint is with issues on applying the subscription. I hate purchasing licenses via our vendor. I would rather purchase licenses direct from netgear via the app or website. It has been 12 days and I am still trying to get the license to work and netgear is very slow to react. I am still giving it 5 stars because the functionality of it is that good. Managing many many devices with this app has been a breeze. Multiple POE switches and many Wi-Fi access points couldn’t be easier. ### 5/5 — 交换机支持需求 *2022-02-12, version 6.5.15* 希望增加对交换机(型号:GS808E)的支持 ### 5/5 — Latest update issue *2021-10-26* Latest update to the software does not work in iPad. Starts to load, Netgear animation starts and poof is stops. Cheers ### 5/5 — Could be better *2021-05-04, version 6.1.17* The basic idea of the product is really good and it promises a lot, but it should deliver as licences soon add up so netgear have an incentive to make it good. The trouble is that it doesn’t deliver - many netgear devices are not really compatible even if recognised. the options for configuration are limited in the UI but much richer in the devices - e.g. authentication options in Wi-Fi access points. Finally the app and web page are very sluggish and could do with a design that doesn’t include a world-wide-wait. I want netgear to wake up as I spend a lot of money on their products but am considering alternatives for the first time in years. ### 5/5 — Unzoubxzlkbžžxçcvvß a. So Fonnypjjosuh *2021-01-31* UtE:%~%~%~%~%~% ### 5/5 — EXCELLENT APP *2020-04-26* I have two sites on this platform and it has changed the way we manage switches and WAPs. What sets Netgear apart from Cisco’s offerings are the updates and changes requested by users. The price point for hardware allow more businesses access to this type of management platform. Highly recommended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*