# NETGO! — user reviews > 36 indexed App Store user reviews of NETGO! by Tramlink Nottingham. - Source: https://appshunter.io/ios/app/netgo/id1437736747/reviews - App overview in markdown: https://appshunter.io/ios/app/netgo/id1437736747.md ## Newest reviews (13 of 36) ### 3/5 — expand *2026-07-12, version 3.0.15* can you please add a way to track your trams and wait times on the app, similar to how the NCTX BUS app works, it would make it a lot easier to commute ### 2/5 — False service statuses *2026-03-04, version 3.0.15* There are actually no delays. It said it was delayed to 8:18 but instead it arrived at 8:10 like usual. Fix your corny app ### 3/5 — Concession *2025-09-17, version 3.0.14* Could be more useful. Why does the app not sell concession day tickets or even advise that they are available from ticket machines? Also would be useful to store tickets in the iPhone wallet. ### 2/5 — Pedestrian *2025-09-02, version 3.0.14* The app’s ok. You can purchase tickets, view the network map etc but that’s about it. You can’t buy advanced tickets and it doesn’t give you real tram times by location like the metro in Newcastle does. Very basic stuff really. The network map also needs a real map overlay so you know where you are in The city. This is capable of so much more ### 2/5 — Now always waiting to sync data *2023-02-05, version 3.0.0* Used to be able to buy a ticket in a moment using Apple Pay as I want to the tram stop - now all is always “syncs data” and apologising this is taking longer that expected and telling me after the 4th attempt to restart the app - when cycle is repeated. Now forced to buy tickets from the machines at the tram stop ### 3/5 — Feature Suggestions *2023-02-05, version 3.0.0* Hi, Can you add an option to load the ticket on app? I have purchased Tram Ticket using website but I cannot load the ticket on the NETGO! app. Can you also add Tram Times? Like the Departure and Arrival Time. ### 1/5 — App not loading!?? *2023-01-23, version 3.0.0* I’ve been using this app to purchase season tickets for me and my daughter but for the past week I can’t access the app to show purchased monthly tickets there’s no information on why this app is not working?? ### 1/5 — Won’t let me enter card details *2022-02-13, version 2.1.10* The app won’t accept my payment details so I can’t buy a ticket. Have logged in and out and re downloaded the app but no change. ### 2/5 — Good but buggy *2021-10-06, version 2.1.9* App is usually flawless and the tramline updates are very useful plus and I can purchase tickets within seconds and it’s cheaper and more environmentally friendly than getting tickets from the machines. However for the last 2 weeks my app will not let me purchase tickets anymore and it is constantly “fetching last payment method” I have tried logging out and in again and deleting and redownloading the app but nothing seems to work so I have had to purchase my tickets at the machines which is sometimes inconvenient. Any help available ? ### 1/5 — Poor app *2021-08-12, version 2.1.7* Insufficient information in the app relating to ticket types. What does a group ticket allow? FAQs are truly awful. E.g Q. Can I purchase a ticket in advance? A. Ticket activates on purchase So, what does that mean? It doesn’t answer the question. Network map inaccessible to those with poor eye-site. Can’t even zoom it. Sigh! So basic. ### 2/5 — Bad UI *2020-08-04, version 1.0.2* The UI of the app is terrible - I’ve just tried to make an account and it’s extremely difficult to see what is supposed to go into each field as the text colour is far too light and similar to the field colour. The same issue is also present on the login page. ### 3/5 — Will event tickets be added? *2020-01-25, version 1.0.2* Good app that looks easy to us but as a season ticket holder at the Ice Arena the ticket I buy is an event one .... not on the app?? ### 2/5 — Alright *2019-10-25, version 1.0.1* Only lets you buy tickets for an hour in advance. I didn’t know this and wasted money on a ticket that disappeared before I could even use it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Eww *2026-08-06, version 3.0.17* Need a short hop ticket option as well ### 1/5 — Avoid! *2026-06-29, version 3.0.15* I got booted off the tram by a very rude conductor because this app failed and wouldn’t show my ticket - even after shutting it down and reopening it. ### 1/5 — Limited *2025-06-26, version 3.0.14* Visiting Nottingham and wanted to get 2 x tickets in advance. Can’t do that and can’t buy a concession ticket either. Let’s hope the ticket machines work. ### 1/5 — Worst public transport app *2025-06-02, version 3.0.14* First of all the tickets are so expensive and are creeping up in price every year and for what they charge I would at least like to know what time my tram is coming before I leave the house and not have to play tram roulette every morning before work. ### 1/5 — New updates are terrible *2025-03-03, version 3.0.14* Used for years now and has always worked really well. The new updates are terrible. It doesn’t remember your preferred payment method half the time and takes ages to process even if you have full signal or are even on WiFi. I don’t know what the updates were supposed to do but they have definitely made it worse. ### 1/5 — Awkward and slow *2024-09-11, version 3.0.13* I want to use the tram. I download the app, and try to buy a ticket. Endless pop-ups asking me to register for an account and even one reminding me that it’s illegal to travel without a ticket get in the way of me doing so. I buy my ticket and it’s “locked” for 30 seconds for no good reason. Can I board the tram yet? Will I walk straight into the arms of a ticket inspector and a fine if I do? Who knows. Sure, I was able to accomplish my goal, but it was made harder by a series of deliberate design decisions that made it harder to just….buy a ticket and get on a tram. ### 1/5 — Concession tickets *2023-08-01, version 3.0.6* Cannot see how to buy concession tickets. ### 1/5 — First time using the app *2023-03-30, version 3.0.4* Tried to purchase a ticket and it glitches after a payment is done no idea what’s going on as the app syncs and automatically closes. Can’t use it! ### 1/5 — Won’t open? *2023-03-06, version 3.0.0* I’ve used this app successfully for ages but now it says syncing data and then won’t open. What’s going on?! ### 1/5 — Very Unreliable *2023-02-07, version 3.0.0* App seems to constantly have issues- latest being an error message about it taking longer than expected to open/ synching data- but then never opens. Happening to multiple people I know too! ## Most praised reviews (10 highest-rated) ### 5/5 — Apple Watch use? *2021-09-02, version 2.1.7* Does this work with the watch? Say if one was to lose their phone they could still access their ticket? ### 5/5 — Really great app *2021-08-11, version 2.1.7* They should keep the app really great. Much easier to make a payment. ### 5/5 — Works like a dream! *2021-07-14, version 2.1.4* I hadn’t used Netgo for ages, and I downloaded it from the App Store again today, it synced all my data in seconds and I was able to purchase a ticket on Apple Pay, again in seconds! Very impressed, thanks folks! ### 5/5 — Very good app *2021-03-05, version 2.1.1* Quick and easy to use. Great for contactless travel. ### 5/5 — App works amazingly *2020-01-22, version 1.0.2* So easy to use. Simply choose your ticket either single, daily or weekly and pay through apply pay - they take AmEx too!! Just make sure your phone is always charged though for when the ticket needs to be checked! The prices are about 10p cheaper than the machines and I think some tickets are cheaper than the pay as you go card. ### 5/5 — It’s a great app *2019-10-21, version 1.0.1* This is a great app as it allows you to buy a ticket before heading for the tram. It stops the misfortune of seeing a tram then rushing to buy a ticket and then potentially missing the tram. The app will be even better when it has a timetable ### 5/5 — Great app *2019-10-15, version 1.0* Great looking app and so easy to use. So much better than using the tram cards and much faster than paying at the machines. ### 5/5 — Very good and useful *2019-10-08, version 1.0* Saves paper and cost to refill the ticket machines, much easier than getting out a ticket. Would be cool if you could put smart cards on it so you can open the wallet app and it will be there. ### 4/5 — Suggestion *2022-12-22, version 2.1.12* The app in general is pretty plain but informative. If you could add an in app timetable for every stop that would be genuinely better. ### 4/5 — Great app! *2019-09-27, version 1.0* App works really well! . Easy to buy tickets on and clearly presents prices. The app also displays a map, which is useful when on the go. As a student, this app is extremely useful for going out and about the city!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*