# NetGuard — user reviews > 48 indexed App Store user reviews of NetGuard by POLARIS ELECTRONIC CO., LTD, rated 2.75/5 from 4 ratings. - Source: https://appshunter.io/ios/app/netguard/id446320156/reviews - App overview in markdown: https://appshunter.io/ios/app/netguard/id446320156.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 1 ## Newest reviews (16 of 48) ### 4/5 — Help *2020-01-30, version 1.4.93* Can’t find anyone who recconnect my CCTV to my app after broadband upgrade ### 2/5 — Another admin online *2019-02-01, version 1.4.93* If I close out the app and try to open it back up again after I’ve looked at a site, it tells me another admin is online. Which obviously it was me when I have the only access. It’s very frustrating, please fix. ### 2/5 — Netgard servers down *2018-08-23, version 1.4.93* Many complaints on here regarding app not working on login, what you must realise is that the ddns provided by this manufacturer was provided free of charge, this does not mean that they should keep the servers going for life. You need to put your hand in your pockets and pay for your own ddns, why expect it all for free. After all its an analogue system so is now obsolete anyway. Select security leeds ### 2/5 — Thanks Ha73dg *2018-08-15, version 1.4.93* KAUSHAL Not working since 07 aug keeps crashing not consitance always problems Please sort something ### 2/5 — DNS fails periodically. *2018-08-12, version 1.4.93* Works some of the time but every now and then their dns system fails so users on home broadband with dynamic IP cannot connect. Poorly maintained in my opinion. ### 3/5 — The battery is new *2016-11-16, version 1.4.92* Every time i start the app, the battery is going down in minutes and the phone turns off! Few minutes later i turn it on and everything is ok, untill i try to use the app again! ### 2/5 — Won't connect *2016-08-02, version 1.4.9* After the recent update none of my devices will connect ### 3/5 — Update *2016-08-02, version 1.4.9* Please review and fix. Since the update yesterday my cams won't work on the iPhone or iPad now ### 2/5 — Sally *2016-08-02, version 1.4.9* Not happy the app has ceased to function since the update - why oh why ?? - I have to call out someone again to fix this as it has happened before please can you advise - lot of good having a top class security system if your part of it is useless ? ### 1/5 — Netguard *2016-05-06, version 1.4.8* This app ain't worth the time it takes to download it. Sometimes it connects, MOST times it doesn't. Complete waste of time. ### 2/5 — Disconnects frequently when viewing recording *2016-01-12, version 1.4.8* App is great when it works but 95% of the time it says "disconnected" when I try to review recording history. Sometimes repeated tries end in success but usually I give up. My dealer couldn't help. ### 1/5 — Used to be a great app!! Stopped working now!! *2015-03-15, version 1.4.8* Any alternative apps?? ### 1/5 — VERY VERY BAD! *2014-12-10, version 1.4.8* Will not work since update, AVOID! ### 1/5 — RUBBISH *2014-12-09, version 1.4.8* The update has resulted in the app just buffering and timing out - with a failure to connect message....what a shame! ### 1/5 — Stopped Working! *2014-12-09, version 1.4.8* Since the update I cannot access my camera systems. Please fix as soon as possible! ### 1/5 — Never connected since last update *2014-03-07, version 1.4.4* EVERYHING WAS PERFECT TILL THE LAST UPDATE I KNEW I SHOULD'NT HAVE DONE THE UPDATE .... Never connect since ## Most critical reviews (10 lowest-rated) ### 1/5 — Utter garbage *2023-03-16, version 1.4.95* We’re in 2023 and can’t even view a camera without it disconnecting after about 10 seconds. Utterly pathetic. No support anywhere. Stay well clear. Cheap cr*p. ### 1/5 — Not working at all *2018-08-23, version 1.4.93* This App has been down for weeks now, how am I suppose to keep an eye on my business when it just won’t connect 🤬 ### 1/5 — Alex *2018-07-31, version 1.4.93* What’s happening with this apps please, always showing failed to connect. Fix this please ### 1/5 — Connection problems *2018-06-25, version 1.4.93* Hi can you please tell me if there’s issues with the connection on the app for the last few days. I use the app for a number of my premises but for the last few days struggling to connect or very sluggish to connect. Many thanks. ### 1/5 — Update has stopped my app working *2017-05-26, version 1.4.93* Hello Please roll out a new update to rectify your other update which has crashed my app with no stream or connection issues. This has now crashed again and only works on wifi when at home. It no longer connects when away. Thanks. ### 1/5 — Problem with new d/l *2016-08-03, version 1.4.9* I am having a problem with the new d/l from August 1. Keep getting "Failed to connect. Check your setting." How can I fix this problem? ### 1/5 — Rubbish *2016-08-02, version 1.4.9* Stopped working since update. ### 1/5 — Loading issue on iPhone and iPad *2016-08-02, version 1.4.9* Please provide a fix as the phone won't connect after the recent update ### 1/5 — Rubbish *2016-08-02, version 1.4.9* Just updated this app my app does not work wah rubbish an app ### 1/5 — Update *2016-08-01, version 1.4.9* Just updated the netguard app and it's not working anymore! 😡 please help! I've deleted and reinstalled..still not working! ## Most praised reviews (10 highest-rated) ### 5/5 — Hasan *2016-10-29, version 1.4.91* Really helpful i will recommend thanks ### 5/5 — Top App+ *2015-05-28, version 1.4.8* Professional Installer For all Netguard Equipment Covering All of UK 07939396767 ### 5/5 — Top App *2014-12-07, version 1.4.8* I love this app it's perfect and has everything you need :D ### 5/5 — Great App!! *2014-02-24, version 1.4.4* Very useful n trustful!! ### 5/5 — Figured it out *2013-11-24, version 1.4.3* The app works great now. My fault for not setting it up correctly. Make sure your port assignment is right and you'll have no issues. ### 5/5 — CCTV *2013-02-22, version 1.4.2* Brilliant we think it,s great.we can check up when we're away on our phones.its nice to know you have peace of mind when your not in your property. ### 5/5 — Picture Perfect Audio and Visual *2012-08-02, version 1.4.1* We set up the NetGaurd app for all our CCTV customers that have a compatible phone - it's very easy to use and set up with good results. www.scunthorpe-aerial-and-satellite.co.uk ### 5/5 — Pls help *2012-06-24, version 1.3* Works on wifi excellent. Does it not work on 3G? I keep getting a message saying connection limit has been reached. ### 5/5 — www.thesecuritysuite.co.uk *2012-05-05, version 1.3* The security suite can provide and install netguard compatible CCTV systems. ### 5/5 — Awesome *2011-12-12, version 1.1.4* Great app and would be even better if it worked on any UK 3G networks! Works fine on US 3G networks. Must be a UK thing :( --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*