# NetHelpDesk > Mobile help desk management for ticket tracking, customer data, and field service operations. (iPhone/iPad app by Halo Service Solutions Ltd.) - Source: https://appshunter.io/ios/app/nethelpdesk/id529503099 (this page in markdown: same URL + `.md`) - Developer: [Halo Service Solutions Ltd](https://appshunter.io/developer/529503102) - Category: Business, Utilities - Price: Free - Rating: 1.00/5 from 1 App Store ratings · 9 written reviews indexed - Age rating: 4+ - Requires: iOS 8.0 · 9 MB - Languages: American English - Released: 2012-05-30 - Data updated: 2026-06-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/nethelpdesk/id529503099/reviews.md ## What is NetHelpDesk? Welcome to the NetHelpDesk smartphone App for iPhone Users, free to download and use with your main version of NetHelpDesk, and compliment all the great functionality you get in the main program. Features of the app include: - Access tickets assigned to you - Access tickets unassigned - Access Customer, Site and User details - Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred - Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration - Account for time spent in days not incurred against ticket actions - View Timesheet by Today, Week, specific day or All - Check data sent to main database, and times - Capture Customer and Technician signature against tickets and/or individual action notes - E-mail or Call your end user straight from the app - Take photographs at 60% of original size, and upload to server - View Assets assigned to ticket - View Asset details, including all customised fields captured in main database - View and Issue Items to customers - Provide satisfaction surveys to End-Users - Sync appointments and reminders to the iOS Calendar and Reminders applications and much more... NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price. **Continued use of GPS running in the background can dramatically decrease battery life.** ## Key features - Access and manage tickets - View customer and site details - Record expenses and travel - Track time spent on tickets - Capture signatures and photos - Provide customer satisfaction surveys - Sync with iOS Calendar and Reminders ## Recent user reviews (9 of 9) All indexed reviews: https://appshunter.io/ios/app/nethelpdesk/id529503099/reviews.md ### 1/5 — Will not recognise server URL *2020-01-24, version 4.7.6* Cannot setup, Will not recognise server URL. Same URL works fine in ios browsers ### 3/5 — Major rebuild required *2017-11-16, version 4.6.8* The app works but the sync needs to happen when opening the app rather than manual. Entering notes in any field you can’t hide the keyboard forcing you to close the app and reopening but will loose what you typed. HD textures need to be implemented Ability to view and amend tickets would be nice to do one the flow seeing as the software is made to remove your own mailbox and use nhd for ticketing. ### 1/5 — Just shuts down *2017-07-24* Doesn't even open correctly...app starts and then immediately shuts down. ### 2/5 — Looks good but crashes *2014-11-03, version 2.6* The app looks nice, it could do with the ability to see all the queues (for other techs) but on an iPhone 5s using IOS 8 it crashes every time it is opened. ### 2/5 — Looks good but crashes *2014-08-28, version 2.6* Looks like it will be useful but crashes every time after login. Please fix it!! ### 5/5 — Great app *2014-04-02, version 2.5* One of the most fully featured helpdesk apps on the market and it is always getting new features. Can't recommend enough. ### 1/5 — Crashes *2013-05-09, version 1.7.2* Starts to load data then crashes and goes into infinite loop! ### 1/5 — App crashes every time I open it. *2013-02-10, version 1.7.0* Not even able to configure settings with out it crashing. Needs a lot of work. ### 4/5 — Very efficient *2012-12-19, version 1.6.7* Good app but needs a little polishing. When editing customer notes Return always defaults to complete of that field. So you cannot edit details and add multiple lines. It all has to be on one. Also site addresses appear in the middle of the ocean. We are experimenting with our address format to see if this helps. Makes life a whole lot easier than having to use the web interface. ## Frequently asked questions about NetHelpDesk ### What is NetHelpDesk? NetHelpDesk is a leading Help Desk Software solution designed for MSPs, Education, and Internal Departments. The smartphone app complements the main program, offering key functionalities on the go. ### Is NetHelpDesk free to use? Yes, NetHelpDesk is free to download and use with your main version of NetHelpDesk. The provided data indicates it is free with no in-app purchases or ads. ### What devices does NetHelpDesk support? NetHelpDesk is available for iPhone, iPad, and iPod devices, as indicated by its platform compatibility. ### How often is NetHelpDesk updated? The latest version of NetHelpDesk is 4.7.6, which was last updated on October 5, 2018. This suggests a less frequent update cycle. ### Can I capture customer signatures with NetHelpDesk? Yes, NetHelpDesk allows you to capture customer and technician signatures against tickets and individual action notes directly within the app. ### Does NetHelpDesk have ads? No, NetHelpDesk does not contain advertisements. The app is free to download and use without any ad interruptions. ### What kind of business information can I access? You can access Customer, Site, and User details. Additionally, you can view Assets assigned to tickets, including all customized fields. ### Can NetHelpDesk help with tracking time and expenses? Yes, NetHelpDesk allows you to add expenses incurred in tickets or ad hoc, and record journeys with odometer readings. You can also account for time spent against ticket actions and view your timesheet. ## Version history (last 5 releases) ### 4.7.6 — 2018-10-05 - Fixed an issue with the Undertaking to Work feature. - Fixed an issue with the Barcode Scanner feature. - Minor display changes ### 4.7.4 — 2018-07-03 - Fixed an issue downloading Knowledge Base articles. ### 4.7.3 — 2018-06-05 - Added permission to prevent issuing of items per agent ### 4.7.2 — 2018-03-29 - View Knowledge Base articles - View and download knowledge base attachments - Updating Items Issued Details terminology - Compatibility with windows program above v11.60 ### 4.6.11 — 2018-01-15 - Fixed an issue viewing attachements ## Apps similar to NetHelpDesk | App | Rating | Price | Category | | --- | --- | --- | --- | | [Xomly Collateral](https://appshunter.io/ios/app/xomly-collateral/id654751777) | 3.9 (8) | Free | Business | | [MyCA Advisors](https://appshunter.io/ios/app/myca-advisors/id6464393485) | — | Free | Business | | [Deal Midas](https://appshunter.io/ios/app/deal-midas/id1021098877) | — | Free | Business | | [Rapid Aware](https://appshunter.io/ios/app/rapid-aware/id1360512089) | — | Free | Business | | [KLAW APP](https://appshunter.io/ios/app/klaw-app/id1616526090) | 5.0 (1) | Free | Business | | [Great App AI](https://appshunter.io/ios/app/great-app-ai/id6502809306) | — | Free | Business | ## More apps by Halo Service Solutions Ltd - [Halo ITSM, PSA, CRM](https://appshunter.io/ios/app/halo-itsm-psa-crm/id1567966790) All apps by Halo Service Solutions Ltd: https://appshunter.io/developer/529503102 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*