# NETS App

> Mobile app for managing NETS prepaid and contactless payment cards. (iPhone/iPad app by NETS (Singapore) Pte Ltd..)

- Source: https://appshunter.io/ios/app/nets-app/id1582745910 (this page in markdown: same URL + `.md`)
- Developer: [NETS (Singapore) Pte Ltd.](https://appshunter.io/developer/644090154)
- Category: Lifestyle
- Price: Free
- Rating: 1.50/5 from 28 App Store ratings · 136 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 89 MB
- Languages: British English, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish and 27 more
- Released: 2021-09-26
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nets-app/id1582745910/reviews.md

## What is NETS App?

Be it for motoring, transit or shopping, ease the hassle of your payment tasks with the new NETS App. Check your NETS Prepaid Card and NETS Motoring Card/NETS FlashPay Card balances, view your transactions and enable auto top-up conveniently on the go!

 

Watch out for new NETS app features such as NETS vCashCard and more, coming your way soon!

## Key features

- Check card balances
- View transaction history
- Enable auto top-up
- Manage NETS Prepaid Card
- Manage NETS Motoring Card/NETS FlashPay Card

## Recent user reviews (10 of 136)

All indexed reviews: https://appshunter.io/ios/app/nets-app/id1582745910/reviews.md

### 1/5 — App with logic from 1990s

*2026-05-31, version 3.1.1*

One of the worst apps in terms of logic and workflow. Here are the issues which NETS never bothered to fix:
(1) Every time I top up the Flashpay card, I need to enter CVV of the credit card configured in this App. In other modern Apps I can make purchases for few hundred dollars and it will charge to my credit card without having to enter CVV.
(2) So much so is their security that I get SMS alert about auto-top up after 2 days from transaction date 😜
(3) Maximum auto top up amount is $50 and worse is that there must be 3 days gap between each auto top. These days parking charges are high and $50 will not last for even 2 days. I had embarrassing situations where auto topup failed while exiting car park because previous topup was < 3 days. I had to put the gear in parking mode, pull out the Flashpay card from IU, take the mobile phone, open the NETS app, find out the credit card used in the NETS app, pull out my wallot from back pocket, search and take out the correct credit card, enter the CVV in the App, top up and put the Flashpay card into IU while amused drivers behind me honking.
(4) If card value is low, ERP2 IU keeps giving annoying alert tone whenever you start the car. But auto top up will happen only if the card balance is lower than the amount to be paid at the gantry. Instead auto topup should happen when ever card balance is below the minimum amount IU expects.
In summary, this is an App with annoying Kiasu logic.

### 1/5 — It’s like they don’t care

*2026-05-28*

Can’t delete old cards. Face ID icon still looks like a finger print. This company charges 50 cents for every transaction and puts out an app that looks like it’s from 2010

### 1/5 — System error

*2026-05-20, version 3.1.1*

Keep showing system error when try to top up. Need to try few times. Need some improvement on system

### 1/5 — First impression

*2026-05-19, version 3.1.1*

Can’t use AMEX as the CVV field only has 3 digits and keeps timing out on the master card.

### 1/5 — Card block issue

*2026-05-09, version 3.1.1*

I am extremely disappointed with NET’s mobile platform service. The system design is poor and the overall service quality is unacceptable.

In today’s digital era, many simple functions should easily be handled through a mobile platform. However, your system still requires customers to personally visit the service counter to resolve issues that should be manageable online. This is very difficult to understand.

Firstly, the Auto Top Up function on the platform is poorly designed. Users are unable to update the expiry date of their registered credit card through the mobile platform. Because of this limitation, once the automatic deduction fails due to an expired card, the card will be locked by the system.

What is even more unreasonable is that even if customers make the payment online afterward, the system still cannot unlock the card. Customers are still required to visit the company counter in person to resolve the issue.

Such an inconvenient system with such poor user experience raises serious concerns about the professionalism behind its design and management. I strongly urge NET to review and improve its mobile platform system in order to provide a level of service that meets the standards expected in today’s digital age.

### 1/5 — I wish I could rate this minus 5

*2026-04-06, version 3.1.0*

Absolutely useless app.
I don’t know who is responsible for this app, but it’s a National embarrassment.
Singapore is amazing - this app is shameful

### 1/5 — Obsolete / high friction / clunkiest payment app out there

*2026-03-22, version 3.1.0*

Considering this app is used by most motorists in the costliest place on earth to own a car, this is a horrible part of the ownership experience. Specifically I refer to the cashcard payment and how it’s so hard to get the card to be read. There’s also no way to save credit card details so this needs to be entered for every single session. And then the card needs to be swiped afterwards. Please reflect on user experience and get proper industry perspective.

### 5/5 — Trash

*2026-02-22, version 3.1.0*

Bunch of dumb dogs with an outdated app that doesnt work at all. Cant register all of my nets flashpay cards and manual top up shows transaction went through in my bank but no amount reflected on the card. Avoid this steaming hot pile of garbage at all costs. 

Just do yourselves a favour and wind down. Bring in a China company that can do this properly.

### 2/5 — Not ok

*2026-02-15, version 3.1.0*

Cannot send text sms verification, is it because my number is not singapore number?

### 1/5 — DO NOT USE THEIR AUTO TOP UP

*2026-02-12, version 3.0.9*

DO NOT USE THEIR AUTO TOP UP. It never works when you need it. Also, they blocked my card when the credit card for the auto top up expired. When asked if they can simply deduct it from the new credit card I registered on the app, they told me that the card is already blocked and I have to physically go down to their office to unblock it. There is no online solution, to get a refund you have to go down to a Simplygo ticket office. Nobody does business like this. This is already 2026 with AI taking over the world and yet we have a national payment platform operating like a third world country.

Update: Went down to their office in Braddell on 11 Feb to pay the $50 auto top up that I owe them. They said they unblocked my card and can be used in two days. The staff also helped me send an email using my phone (strange right?) to their internal team to request for refund of my $50 ATU deposit (I pay you so that you can pay me later). Told me that I will only get the refund back in ONE MONTH! World class efficiency.

Following day, replied my email saying that the card is blocked and I need to pay the $50 via bank transfer and surrender the NFP card to a SimplyGo office. Texted them on their online messaging and they apologized for miscommunication.

This company clearly has no proper record keeping and processes to follow. A total mess and they are clearly not interested in your business or your experience as a customer. Unfortunately they have monopoly now but I hope that ends soon.

## Frequently asked questions about NETS App

### What does the NETS App do?

The NETS App allows you to manage your NETS cards for various purposes like motoring, transit, and shopping. You can check your card balances, view your transaction history, and set up automatic top-ups for added convenience.

### What types of NETS cards can I manage with the app?

You can manage your NETS Prepaid Card and your NETS Motoring Card/NETS FlashPay Card through the app. This includes checking their balances and viewing past transactions.

### Is the NETS App free to use?

Yes, the NETS App is available for free. There are no upfront costs to download or use the core features of the application.

### What are the benefits of using the auto top-up feature?

The auto top-up feature ensures your NETS card is always ready for use without manual intervention. This is particularly useful for frequent commuters or shoppers, preventing any disruption due to insufficient funds.

### What are some common use cases for the NETS App?

Common use cases include checking your balance before a commute on public transport, reviewing spending on your NETS Motoring Card after a trip, or ensuring your NETS Prepaid Card has enough funds for everyday purchases.

## Version history (last 5 releases)

### 3.1.3 — 2026-08-20

Bug fixes and application improvements

### 3.1.2 — 2026-08-18

We've upgraded Singpass MyInfo to Version 5 to provide a more secure, reliable, and enhanced experience.

### 3.1.1 — 2026-04-13

Clearer error messages and minor improvements

### 3.1.0 — 2026-02-13

This update introduces a simplified SingPass onboarding option with fewer steps, a streamlined Auto Top Up setup, updated fee and payment details and multiple usability enhancements to support a smoother overall app experience.

### 3.0.9 — 2025-12-05

User Experience Improvements:
Topping up your NETS Motoring Card is now quicker and more straightforward. We have streamlined the one-time top up process based on your feedback.
Update your app, log in to your NETS Account, and add your NETS Bank and Debit Cards to enjoy a seamless top up experience.

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## More apps by NETS (Singapore) Pte Ltd.

- [NETS vCashCard](https://appshunter.io/ios/app/nets-vcashcard/id1002313679)
- [POSB Smart Buddy](https://appshunter.io/ios/app/posb-smart-buddy/id1214272559)
- [NETSPay](https://appshunter.io/ios/app/netspay/id1259180781)
- [NETSBiz](https://appshunter.io/ios/app/netsbiz/id1432433286)

All apps by NETS (Singapore) Pte Ltd.: https://appshunter.io/developer/644090154

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*