# Netvue — user reviews > 279 indexed App Store user reviews of Netvue by NETVUE, INC., rated 2.50/5 from 542 ratings. - Source: https://appshunter.io/ios/app/netvue/id488519747/reviews - App overview in markdown: https://appshunter.io/ios/app/netvue/id488519747.md - Rating breakdown: 5★ 122 · 4★ 39 · 3★ 64 · 2★ 71 · 1★ 246 ## What do users think of Netvue? Overall sentiment: negative **Pros** - 🚀 Clear picture quality - 📹 Good camera features - 🔔 Useful notifications - 🤖 AI bird identification **Cons** - 🐛 Frequent app crashes - 🔌 Connectivity issues - 🕰️ Inconsistent motion detection - 🔍 Poor customer support - 🔒 Privacy concerns **Commonly reported bugs** - SD card formatting problems - Video recording duration limitations - App logging users out unexpectedly - Firmware updates causing functionality regressions **Most requested features** - Ability to view multiple cameras simultaneously - Improved video playback controls - More customization options for motion detection - Integration with smart home platforms ## Newest reviews (20 of 279) ### 1/5 — Don’t buy Netvue *2026-06-25, version 5.24.6* Don’t bother even purchasing cameras from here. You won’t be able to access the camera due to constant random outages. ### 1/5 — App Not Connecting *2026-06-25, version 5.24.6* App is not connecting to our cameras. Our internet works, but it keeps saying "Unable to Connect to Internet" on the app. Can't logout or reset anything. ### 1/5 — Difficult *2026-06-25, version 5.24.6* The connection is so bad and it’s very glitchy. Contacting support is difficult and there is hardly any help when needed. ### 1/5 — Horrible product *2026-06-25, version 5.24.6* Been using for five years all of a sudden the app stopped working now. My cameras are junk. I have multiple cameras. None of them work. I am now left with junk cameras because the app says it won’t connect to the Internet no customer service no phone number to call. No way to get help. Everything is in Chinese. joke ### 1/5 — Latest update broke app *2026-06-25, version 5.24.6* As above ### 1/5 — Not working/no access to customer service *2026-06-25, version 5.24.6* This app worked wonderful when I got it three years ago. About a week ago he stopped working cannot get a hold of customer service and I lost all of my data. Not happy. ### 3/5 — Application KO *2026-06-25* Mise à jour: télécharger Netvue Next ça fonctionne sur cette application Depuis plusieurs jours, l’application ne fonctionne plus et il est impossible d’accéder au flux de nos caméras. C’est un problème majeur, d’autant plus que ces caméras ont été achetées pour assurer la sécurité de nos biens et de nos proches. Ne plus pouvoir les consulter est extrêmement préoccupant. Le plus frustrant est qu’il semble impossible de contacter le support autrement qu’en laissant un avis ici. D’après les nombreux retours, il s’agit d’un problème qui touche l’ensemble des utilisateurs. Nous espérons une résolution rapide ainsi qu’une communication claire de la part de l’équipe. ### 3/5 — Immer zufrieden aber… *2026-06-25* Seit kurzem bekomme ich noch Bewegungsmitteilungen, wenn ich diese öffnen will wird immer ein Fehlet angezeigt. Bitte beheben, dann auch wieder 5 Sterne ### 1/5 — “Cannot connect to the internet” *2026-06-25, version 5.24.6* After a few months, the live stream stopped. I could still watch recorded videos. Then those became erratic. Now, there’s nothing at all. No way to connect, looking online, it looks like they’re aware and communicating with the Birdfy end of Netvue customers, but the rest of us have had no communication. No fix. Of course, this happened after I paid for the month. ### 1/5 — Unable to connect to the internet *2026-06-25, version 5.24.6* I’ve had two cameras in my house for several years. Recently they’ve both become un-useable. Getting an error message that says “Unable to connect to internet”. However I’m still getting motion detected notifications. So I know they are still working. Either App is messed up or they have something wrong on their servers. Tried rebooting phone. App. Updated app. Rebooting home wi-fi. Nothing has fixed it. ### 1/5 — stop to use *2026-06-25, version 5.24.6* the app is stopped ### 1/5 — DOWNLOAD BIRDFY APP INSTEAD *2026-06-25, version 5.24.6* I’ve used this app for nearly 2 years for my baby monitor. It’s suddenly stopped working, emailed them and no reply. For you to get live feed off your cameras you need to download the birdfy app as this one is not working at all and neither is their customer service. ### 1/5 — No 👎🏼 good no 👎🏼 *2026-06-25, version 5.24.6* My app is not working anymore said to add a camera and I did reset everything and said connect it and then don’t work again and no customer service is available either no 👎🏼 good ### 1/5 — Please fix this I can’t login to the app since yesterday *2026-06-25, version 5.24.6* Please fix this I can’t login to the app since yesterday ### 2/5 — Enttäuschung *2026-06-25* Ich gebe eigentlich keine Bewertungen in diesem Sinne ab , aber nachdem die App jahrelang stabil lief komme ich seitdem Update nicht mehr rein und kann auf meine Kameras zugreifen . Hierbei half kein Lösungsansatz im geringsten , ich bin schwer enttäuscht. ### 1/5 — Camera failed *2026-06-25, version 5.24.6* My camera stopped working it doesn’t detect any WiFi and does not let me log in to my account anymore. Not able to use it anymore ### 1/5 — Do not bother with this *2026-06-25, version 5.24.6* The servers are crashing and the company won’t respond to anyone the app doesn’t work anymore I have reached out over and over again. Go buy anything else and it will probably have a better system. ### 1/5 — Probably lost me as customer *2026-06-25, version 5.24.6* Prior to a couple days ago I had been a huge advocate for the Netvue products. Inexpensive, good quality, stable, and one of very few left that do not require a monthly subscription to view recorded events on your cameras. However Netvue’s lack of response to this outage, and abandoning ALL channels of customer support has completely turned me off to this company. I will be ripping out all Netvue cameras from the three locations I currently have them. Sad when a once nice products gets abandoned by its maker. ### 1/5 — After time passes this happens really? *2026-06-25, version 5.24.6* Had this camera for over a year and then suddenly it can’t connect to wifi? Or something is wrong with wifi connection…. Terrible app.. ### 1/5 — Zero stars *2026-06-25, version 5.24.6* App quit working and support seems to be non existent. Yall either need to fix this or I want my money back. ## Most critical reviews (10 lowest-rated) ### 1/5 — App just stopped working *2026-08-25, version 5.24.6* We have had our bird feeder for three years now and all Of a sudden we can’t view our videos every time I click on one it says play video after loading but it never loads so we can’t see our videos. ### 1/5 — Video Does Not Work *2026-08-20, version 5.24.6* App was working for two years to show feed from my bird feeder, now it says “play video after loading” no matter what I do. Completely broken. ### 1/5 — There is a new app. Use Birdfy *2026-08-18, version 5.24.6* This is the older app. Use the newer Birdfy app to connect to your device. ### 1/5 — Stopped working *2026-08-10, version 5.24.6* I’ve had this camera and app at least 2-3yrs. Out of the blue, it no longer allows me to view videos. It states must load to view. It is connected to all the same sources as weeks ago. Aside from the preview thumbnail, no security had. Please fix the app. ### 1/5 — Doesn’t work *2026-07-08, version 5.24.6* App doesn’t work after years ### 1/5 — Complete App failure *2026-06-29, version 5.24.6* We’ve been using the baby monitor and app with great features it was honestly a great product. I’m not sure what happened but the app is in complete failure and the camera will not connect anymore. It might be time to move on to a new reliable camera because of this. ### 1/5 — Horrible *2026-06-26, version 5.24.6* App isn’t updated, nothing works. App doesn’t work, cameras don’t work. Customer service doesn’t exist. Phone number doesn’t work, live chat doesn’t work. This company is a horrible. ### 1/5 — Ugh *2026-06-26, version 5.24.6* App was ok for 6.00 a month. Ya get what ya pay for. With that said, this “outage” has left me with zero access to my cameras. No communication from Netvue. ### 1/5 — App Not Working. No Internet *2026-06-25, version 5.24.6* Terrible. No communication on status of application. Says no internet connection. ### 1/5 — Horrible *2026-06-25, version 5.24.6* I have had these cameras for four years and they have never given me a problem. All of a sudden I keep getting an error message that says it cannot connect to my Internet. They were working and then just one day now they don’t connect to my Internet.. I’ve reset the router. I’ve reset the cameras I’ve disconnected the Wi-Fi reset the Wi-Fi. There’s absolutely no reason they shouldn’t be working, but they aren’t and I can’t even reach out to a live chat for someone to help me because it’s in some Asian characters so I don’t know how I’m supposed to get help. I’m ready to throw them in the garbage. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Netvue *2026-06-23, version 5.24.6* I’ve got 3 Netvue cameras and I love them. They have good views and picks up sound good. I’ve had my cameras for about 5 years now and haven’t had any problems. I get ask all the time what kind of security cameras I use and would recommend. It’s always Netvue they’ve never failed me. Once a year maybe if that. But I will have to go back through the process of connecting the cameras back to my router and that’s a pain in the butt. I’m not tech savvy at all I’m barely able to work my phone. But Netvue cameras have always worked great for me. ### 5/5 — 5 Stars!!! Great chat support! *2025-07-18, version 5.24.6* I was having issues with my app not connecting to my wifi and the chat support team helped and guided me all the way! ### 5/5 — best chat support! *2025-07-16, version 5.24.5* the chat support whenever I am having issues with my app is very helpful and informative! ### 5/5 — Love Netvue *2025-06-28, version 5.24.5* I’ve got 3 Netvue cameras and I love them. They have good views and picks up sound good. I’ve had my cameras for about 5 years now and haven’t had any problems. I highly recommend this brand. ### 5/5 — I love this app!! *2024-03-24* My first Birdfy was a birthday gift from my kids, best birthday gift ever!! I love this new Birdfy Pro! The addition of the hummingbird feeder and the suet holder allows a much larger variety of birds. Having the solar power panel is a big plus! I don't have to bring the bird feeder inside to recharge. The camera takes excellent pictures! I absolutely love watching birds, and this Birdfy Pro makes it possible to do so anytime anywhere! ### 5/5 — Works for a bird feeder! *2024-03-12* I use this app along with the Birdfy bird feeder and it works just fine for this purpose. I am able to see the birds and my backyard clearly. The camera detects motion quickly and I am promptly notified through the Netvue app. I can easily pull up a Live View of my backyard when I need and talk through the app to whomever is outside, though I have little use for the app for security purposes. Have not experienced any bugginess or malfunctions in the app while using it. ### 5/5 — Great & Easy to Use! *2024-02-05, version 5.24.2* We have used Netvue for both our Birdfy feeder and our Birdfy Nest. It’s very easy to use, the design is very intuitive, and we have never had loss of connection problems, etc. 100% recommended! ### 5/5 — Un babyphone à la hauteur de mes attentes *2023-12-03* Déjà cliente Netvue, je me suis dirigée vers le babyphone vidéo Peekababy pour installer une caméra de surveillance lorsque ma fille s’endort dans son parc et que nous profitons des différents espaces de la maison, et de ses extérieurs. La qualité vidéo est incomparable à tout autre visiophone, la simplicité d’installation, d’utilisation sont des points forts. Le grand plus est le suivi sur téléphone lorsque la caméra est reliée au WIFI, ce qui me permet, lorsque l’un des parents s’absente, de pouvoir profiter de voir son bébé même à distance. Le rapport qualité prix est vraiment un plus, je recommande vivement les clients en quête d’un produit de surveillance vidéo pour bébé, de se diriger vers le Peekababy de Netvue, c’est un bijou ! ### 5/5 — Amazing app *2023-11-12, version 5.24.2* Good app and very complete! ### 5/5 — Great products and excellent customer service! *2023-11-03, version 5.24.2* I have used the Netvue app for a year and it just keeps getting better! Every update brings new features and better performance. I have several of their cameras and they are excellent. When I have had issues their customer service is some of the best I have found. Real people!! No stupid bots. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*