# Netwealth — user reviews > 48 indexed App Store user reviews of Netwealth by Netwealth Investments Limited. - Source: https://appshunter.io/ios/app/netwealth/id1330065941/reviews - App overview in markdown: https://appshunter.io/ios/app/netwealth/id1330065941.md ## Newest reviews (15 of 48) ### 1/5 — Still can’t trade from the app! *2023-07-28* You don’t need to establish a trading platform. Just the basic form submission from the app allowing users to buy/sell stocks, same as your website. How hard is it ?! Plus, why can’t we set up price when buy/sell international stock?! **Developer response:** Good afternoon,  Thank you for your review.  We appreciate the feedback provided surrounding the functionality of our mobile app and international share trading.  We have formally recorded a complaint to register your concerns and should you wish to discuss this further, please do not hesitate to contact us on 1800 888 223 or contact@netwealth.com.au. ### 1/5 — Limited functionality *2022-11-12* App has surprisingly little functionality - allows you to see your balance and not much else. Way behind the curve. **Developer response:** Hi PollianaJ, we are re sorry to hear that we did not meet your expectations and we would like to thank you for your feedback. ### 1/5 — Very limited functionality *2022-08-13* Very little functionality, other than showing you your balance statement. Seems a long way behind most other brokerage & investment apps **Developer response:** Hello Vas fed, we're sorry to hear that we have not yet met your expectations and we'd like to thank you for your feedback. ### 1/5 — Less than useless *2022-03-20, version 2.1.0* Net wealth are unable to register new users, and I quote it is “not a matter of priority” actual words used in a support email to call people back. Been almost 2 months since registration and the website / support are unable to fix the somewhat fundamental registration of a new user. The 1800 number just as useless as the website. I have never been able to speak to an actual human on the 1800 number. Sorry, we are unable to set your password online. Please try again or contact Netwealth on 1800 888 223 for assistance. Stay clear. The only reason I use this rubbish is that my fund manager has moved their portfolio across. Irritated forced user. ### 1/5 — Bad app - won’t talk to the website *2022-01-23, version 2.0.5* Fail ### 1/5 — Doesn’t work *2022-01-11* It was fine for a while but then stopped working all together, I can’t log in any more for no good reason **Developer response:** Hello Sam-i-sm, we're sorry you've encountered issues with logging in and thank you for your feedback. We're aware of this issue which we aim to resolve with a fix that will be implemented over the coming weekend. ### 1/5 — Can’t login on iPhone *2022-01-09* Login for the app is very glitchy. Used to take me two or three goes to get in - now I can’t login anymore. It just goes make to the Home Screen after I enter my details and press login. **Developer response:** Hello TVO_258, we're sorry you've encountered this issue and thank you for your feedback. We're aware of this issue which we aim to resolve with a fix that will be implemented over the coming weekend. ### 1/5 — Can’t login *2021-12-16* It used to work. But haven’t been able to login for months now. Please fix it. **Developer response:** Hello jezirwin, we're sorry to hear that you’re encountering this login issue. We'd like to help you and find out some more information, can you please give us a call on 1800 888 223 so that we can go through this together? ### 1/5 — Constantly crashing *2021-11-25, version 2.0.4* See above ### 1/5 — Latest update fixed nothing *2021-11-17, version 2.0.4* Seriously why say things are fixed when they are not. I keep getting the login page over and over even I type in my username & password ### 1/5 — Beta test? *2021-11-04* Has Netwealth hear about some quality control? I have just tried to load this on my new IPad and I can’t even get through the initial login, because the login interface comes up at phone size, with no numbers or any of the non-letter keys showing. Have you guys heard about the IPad yet. Did you do some beta testing? I use this app on my phone no problem, this IPad version is stillborn. I am definitely not getting value from my subscription with this IPad version. Please fix and implement some quality control this is not good enough! **Developer response:** Hello JebSSS, thank you for your feedback. The mobile app was designed for a mobile phone and is currently not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations. ### 1/5 — Mr *2021-10-24, version 2.0.3* The new App is not working at all. It will not except my Password ### 1/5 — Pretty basic even after redesign *2021-10-10* Seems to have a login bug that makes you re-register faceID and PIN very few times you open the app. Also … no ipad app, no transactions, no payments. Doesn’t do much. You can change the colours though **Developer response:** Thank you for your feedback.   The mobile app was designed for a mobile phone and is not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations. ### 1/5 — Terrible update *2021-08-10* The new version of the app is much less clear than the old version, unpredictable in its responses and way too dark. **Developer response:** Hello, Thank you for the feedback and we apologise that the update to our mobile app has not met your expectations.  Did you know you could change the colour theme?  When you login, select Menu and then Display. ### 1/5 — Not worth having *2021-07-29* After upgrading to v2.0, have found that you MUST have Face ID or a pin to unlock the screen to use this app, for “security”. Let that be my choice, not yours. So, I have deleted your app. Also written for phone only, not for a tablet. Portrait only, no landscape. You need to do much, much better. **Developer response:** Hello, Thank you for your feedback. As you can imagine, security is a critical element of a financial services app, and as such we place a great emphasis on it. We recognise that our measures may not suit everyone, and apologise that we cannot meet your expectations. Further, the mobile app was designed for a mobile phone and is unfortunately not currently compatible with a tablet. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless for Older IPhones *2026-05-16* My wife has a iPhone X running the most recent iOS for that phone. Have never been able to get it to work. Have deleted the App several times and started over. It just gives an error message right after you press login. **Developer response:** Thank you for your feedback. The iPhone X is no longer supported by the latest iOS26 version required for our app. As a result, you may experience issues when attempting to log in through the app on this device. As an alternative, you can still access your account via a web browser on your phone or another device. We appreciate your understanding. ### 1/5 — Owner *2025-12-05, version 2.3.13* ASHISHKUMARPRAVINBHAIPATEL ### 1/5 — Terrible tool - little information - had to log on to the main site for key information. *2025-11-20* Terrible app - clunky- lacks useful data. For an organisation this size I expected a bit more sophistication and that they would invest in a more usable tool - so outdated and not useable! **Developer response:** Thank you for your feedback. We are sorry to hear about your experience. We are constantly improving the app and adding new features. We would love to hear what key information you would like to see. If you could please contact us on 1800 888 223 or email contact@netwealth.com.au . ### 1/5 — Owner *2025-09-24, version 2.3.11* ASHISHKUMARPRAVINBHAIPATEL ### 1/5 — App failure *2024-12-13* Downloaded, just kept looping when trying to issue new password, then locked me out. Not a great first experience **Developer response:** Hello and thank you for taking the time to share your experience with us. We're sorry to hear about the trouble you experienced with the password reset process and account access. This is not the experience we aim to provide, and we sincerely apologise for any frustration caused. While we'd like to assist you directly, we're unable to identify individual accounts through this platform. To help us resolve this issue for you, please reach out to our support team at contact@netwealth.com.au or on 1800 888 223. We appreciate your patience and hope to turn your experience around. ### 1/5 — Terrible mobile experience *2024-12-10* The app still lacks any real functionality. It only really allows you to view your investments, but even then it is clunky and takes several clicks to really get at the information you need. With the recent updates to the website it is now no longer possible to buy/sell from a mobile device as the page does not render properly. So these deficiencies in the app are all the more critical and the reason I am writing another review years after I wrote the first one. If I could, I would move to a different platform to manage my investments. Unfortunately my financial advisor uses this platform and hasn’t given me an alternative. **Developer response:** Hi PollianaJ, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and are here to assist you with resolving the issue you are facing. Unfortunately, we're unable to verify your account details through the app store, but we'd love the opportunity to assist you directly. Please do not hesitate to contact us on 1800 888 223 or contact@netwealth.com.au, this will help us to investigate further and ensure we can provide the best resolution. ### 1/5 — Terrible *2024-08-24* Zero transactional functionality. Basically view only. And even with that said, the view only experience is also terrible. Fonts too small, too much unused space. Basically pointless. To actually do anything you need to use a desktop on the web. Netwealth you’re meant to be a leader. Do Better! **Developer response:** We appreciate your feedback on the app’s functionality and design. Users can change the text size in their phone (from app version 2.3.0 onwards): https://support.apple.com/en-au/102453. We've introduced Activities which allows clients to approve or reject requests made by their adviser and we are working towards adding more transactional functionality. Your insights are important to us, and we’re committed to listening as we aim to enhance user experience. Thank you for sharing! ### 1/5 — Not worth the trouble *2024-01-26* Apart from portfolio balance, there’s nothing else to see in here. Use the website instead because you’ll be disappointed if you are expecting a mobile experience like BT Panorama. **Developer response:** We appreciate your feedback and understand your disappointment with the app's features compared to others. Currently our mobile app is a supplement to our desktop website, rather than a replacement. We are continuously working on improving features on our app. Thank you for sharing your experience, and we hope you find value in using the app in the future. ### 1/5 — Can’t log in *2023-08-29, version 2.2.7* The app won’t accept my correct login details. I get a message that the username or password is incorrect. I paste them from my records and also tried entering them directly. Both methods work on the website but not the app. ### 1/5 — Not a fan *2023-08-24* App keeps crashing or going to blank screen not impressed **Developer response:** Hello, we are sorry to hear that you are experiencing this issue. If you would like assistance please contact us on contact@netwealth.com.au. ## Most praised reviews (10 highest-rated) ### 5/5 — Ui of the app is so fantastic *2021-07-22, version 2.0.0* I love the app a lot, new mask is very great ### 5/5 — User *2021-07-21, version 2.0.0* UI looks excellent ### 5/5 — Simple and easy to access what I need *2019-06-06, version 1.1* Love this app for accessing my portfolios on the go. Love the pin and face recognition options. ### 5/5 — Useful app to check up on my investment! *2018-01-05, version 1.0* Handy alternative to logging on online ### 5/5 — Awesome app *2018-01-02, version 1.0* Fantastic features and nice design ### 4/5 — Bar graph *2025-07-23* I find the app quite useful. However, following the most recent upgrade the bar graph for the accounts on the homepage shows the change in account value over interval specified to be on top of each other rather than side-by-side which I think was the previous method of display and one that I much prefer. **Developer response:** Thanks for your feedback! We passed your comments to our dev team, and a fix for the issue will be included in the update rolling out this Thursday night. We appreciate you taking the time to share your experience. ### 3/5 — Account balance graph *2024-09-01* The account balance graph only displays the month we are in no history, very frustrating. Would be great to have that fixed. **Developer response:** We appreciate your feedback about the account balance graph only showing the current month. The account balance graph defaults to the last year, and you can change the date range by tapping on the calendar icon on the right hand side. If you are having any issues with this please contact us at contact@netwealth.com.au. Thank you for sharing your experience with us! ### 3/5 — iPad v iPhone *2021-10-22* I have come across from the BT platform and to the net wealth developer all I can say that their online but in particular their phone app is without a lie fantastic.(a shame I cant say the same about the product) To have the ability on the app to buy and sell ,see transactions, having a document library etc is sensational at your fingertips and on the go. This is the gold standard aim because this app leaves me just saying “its just ok”. **Developer response:** Hello, we’re sorry that we have not yet met your expectations and thank you for your feedback. ### 3/5 — Needs more work *2021-09-07* Firstly as a new app (ver2), it’s not a bad start. I agree with some of the others that having this app on iPad would be great. I think that an important feature to be added soon should be to log into multiple accounts. Currently the only way I’ve found is to cancel Touch ID and logging into another account but this goes through the feature of setting up an account. Need feature to logout then login to another account. Keep up the good work. ### 3/5 — Landscape Mode *2021-07-23* Is it really that hard to make landscape mode available for iPad ? Can’t enter a PIN number with keyboard attached? **Developer response:** Hello, Thank you for your feedback. The mobile app was designed for a mobile phone and is not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*